After moving 1200 miles , I found myself without the help hired through moving help (uhaul). After…read moresending out a few texts , Mann's responded and even though they already had a job they scheduled me for the afternoon. They drove nearly 40 miles for the unload. They were very professional working with us to make sure everything went to the room it was supposed to. I hope I never have to move again, but if I do, Mann's will be the only guys I call

August 14th, 2020…read more Mann's Moving & Hauling Champaign, IL 61821 217.255.2952 Dear Alex (and Benjamin). I am touching base with you after my move, 08.10.2020. While I had sent a thorough list of items, Benjamin phoned in the morning to confirm as he wanted to be sure whether he would need a 20ft or 26ft truck. I assured him either would be fine because I moved everything here in a 10ft and trailer. He arrived shortly after 11am with two young men. We did a walk-through. He agreed the 20ft truck would be fine for the move. And he left with the two getting to work. They did not need to break anything down or shrink wrap any items. While they were getting the boxes & totes loaded, my brother-in-law, sister, and I were loading up his SUV and my Nissan. After a couple of hours, one of the young men asked me if it was okay to "come back and make a second trip"? I was surprised since the 20ft truck was more than enough to accommodate this move, but he said he wasn't sure and "we might have to". At that point, I told him that we would finish the basement items and he should focus on the main floor. Benjamin did stop by for about 10 minutes to check on them and then left. He did not speak to me directly. They had some trouble getting to the new address because a phone had run out of battery and ran late finding the house. Once at the new place, it was unorganized chaos. Boxes just being placed anywhere. Part of a dining room table put into my son's room. One item I requested to be placed in the master wasn't and buried somewhere behind boxes. Any direction given earlier was forgotten because they just wanted to 'get it done'. They asked that I go back to the old address to pick up their dollies. When I got back to Neil St. I noticed several items were actually left behind. Unfortunately, during this move, damages did occur. A part of the cat tree was broken off (See picture attached.) My couch was torn (See attached picture.) My bed frame was pulled off and not put back on (See attached picture.). And it was fortunate that we noticed some of it before they left because it was not brought to anyone's attention. Honestly, I have moved many times and if there is anything out of place, I would be notified immediately by a mover. Not this time. And that is very disappointing. At this point, my brother-in-law had made at least five trips with his SUV and I made four. I had already explained in my July 16th email that my son and I are on medical disability. Working this hard and this much was more than I should have done. Pre-paying $473 for the first three hours as agreed was fine, but an additional $200 really pissed my brother-in-law off at the end of the day. He could see how much pain I was in and struggling. Also, he put in the same amount of work as the young men did. However, I did give a generous tip because the boys did work hard. Which brings me to this point. The young men did work hard, but they did not work smart. It is obvious they are not experienced. One seasoned person should have been on site at all times. The truck would have been properly fully loaded, without any damage to my property, and the move would have taken less time. There is no actual "discount" when a move takes longer than it should due to inexperience or direction. If this was just one small thing or two, I would let it pass. I honestly would. However, it wasn't. Not even close. I do not blame the young men. They were pleasant and polite. And the job was more than they could handle on their own. Is this a fair and appropriate outcome? Attachments: Photo of porch swing detached. Movers did not put it back up. Damage to the couch. Not fixable. Bed rail removed from bed and not replaced (cannot be put back by one person). Damage to cat tree. Not fixable. Two additional car loads necessary after movers left home. (10+ car/SUV loads in conjunction to the movers using a 20ft truck.) Addendum: No response to direct email of this letter. Sent a direct company email (w/letter) 08.21.2020 requesting they reach out. No response. There is no formal company address to mail this letter to. The company has taken an "ignore all communications" approach.

Be warned if your a new customer here are some things you need to know about this company…read more 1.They are not offering new customers totes now, conveniently they are out of stock of them you have to supply your own which wouldn't be bad if they didn't charge you almost double to supply your own. And even 1 thing is outside your trashcan you get zinged for it. The first trashcan I bought they broke the wheels off it the first time they came and picked up trash when they slammed it down real hard. I had to buy a really expensive one that was much larger and of course they increased the price of my trash pickup last thing they don't let you know when your bill is due if you happen to forget that week after 3 months, They just don't pick up your trash. You can't auto pay either. No curtesy phone call,text,letter,post card nothing! I heard alot of complaints about the other trash companies in town about only getting a postcard when there bill was due or a slight overcharge on there bill but trust me these guys make them look like superstars. I wish I had more options for trash pickup, but I don't and I just have to keep getting screwed by these guys I suppose.

Great customer service. Always responsive if we have special circumstances. Also, they don't pick…read moreup quite as early as some other companies (that show up way too early on pick up days).

Awesome prompt service very reasonable carpet look like newCompany is family owned husband and wife…read moreteam very personable

I call Sky's move and help and the lady that answered the phone was more than happy to help me…read more Her and her family came early in the morning, helped me finish packing and moved my items with care. I absolutely recommend

Joshua answered the call for a same-day service request on a rainy Saturday afternoon. Within about…read morean hour, his crew arrived and removed our rubbish. My only gripe is that the pricing was a bit out of whack considering what we had removed.

Phenomenal service! They are friendly, affordable, and super efficient. We recently bought a house…read morewith a garage full of all kinds of junk in the rafters and we needed someone not only to remove it (no easy feat!) and then haul it away! Yashua and his dad got it all done in an hour and cleaned up the garage at the end. The best money I every spent! I am extremely grateful for their help!

Do not hire this company. They take your money and do not follow up on their work. They do not meet…read moretheir commitments and are not honest. They did not fix the machine. I called them many times to come back and check the issue, but they said they would not help because they had already done the job and were busy. I had to hire another technician. I will also file a complaint.

Sam showed up at the exact time he said they would. He and his apprentice were very friendly and…read moreworked well with me. They got me all cleaned and a new furnace blower all the same day, and at a very reasonable rate. I highly recommend them.

GREAT SERVICE! They came out for same sat service and fixed the issue for a reasonable price. I…read morerecommend them to anyone with HVAC issues.

I called and said I needed a complete new furnace for my home including an electric air cleaner and…read moregas line. I Also needed a new furnace for my Mothers home next to mine. A Guy named Jake came out and he did OK but when I finally got the proposal he made an error on it. So I had to explain to to him what my Heat pump system was again which was not a variable speed as he figured but it is a 2 speed Trane 18. And I said I wanted to know what the furnace would cost (and the model number) and what the gas line would cost and what the air cleaner would cost separately broken down. He said his boss wouldn't do that. Well I never heard of such a thing. I've never dealt with people who won't tell you individual costs. That's wrong. You don't just bunch it up all together and say this is your deal. Every other HVAC company I have dealt with for this expensive 5 figure job has broken it all down and explained what the gas line would cost ...what the furnace would cost....and what the air cleaner would cost and a gas exhaust and intake and what my Mothers furnace would cost. So I found another company who has been very nice and professional and were more than willing to break all costs down like professionals and they are getting the job. I didn't even have to request them to do this. They just do it. So I do NOT recommend Kelso.

Since moving to Mahomet almost 4-years ago, we have used Area Garbage Service. They have excellent…read moreservice and the men are so respectful of our property and trash can.

These guys and service are so nice and helpful! Always on time.. I am elderly and they even came…read morepick picked up something by garage.. I would recommend this service to anyone!