Sold my kid's old phone. Fair price. If you do an online buyer like Gazelle, they suck you in with…read morea high offer.

This was such an easy experience with U Cell I Buyback. I wasted so much time trying to recycle my…read moreold iPhone X at the EcoATMs typically outside Wal-Marts. Some of them didn't work or told me to come back later. After so many attempts, I saw this business nearby when I was in the area and decided to give them a try. The staff was nice and took care of selling my phone in under 20 minutes. I had brought it in with the Find My app on my new phone showing that I had removed this one from my account. The phone was wiped and unlocked from my carrier. They simply had to see my driver's license ID and write down some of my iPhone model details. The phone was generally good condition, but the screen was not working properly. I was paid in $60 and was on my way. One less thing to worry about, thanks for the great service!

poor customer service. performed unnecessary n not approved…read moreservices which caused damage to motherboard. We discussed changing the front n back screen. i Never got a call about changing the batteTy. But when I go to pick it up I get charged $60 for a battery. the phone turned on before taking the device in Just fine. i pay the $60 and in the parking lot. I try getting on the phone. It kept rebooting. I call and Let them know. Thinking the battery they put in was damaged since they replaced my apple battery with a cheap product. I dropped the phone off the next day as they requested. They were suppose to call me with an update. Of course they didn't. I called 3 hrs later. And was informed I needed to pay $150 for a motherboard. Informed them that i never agreed to have my phone battery removed. Which based on research can damage the motherboard. I asked for my old battery back. They agreed to refund me the 60$ since I was never informed about it before hand. I asked if they can deduct the 60$ from the price of the motherboard and I pay the difference. $90. The little girl working when I called said abe would call me back. Of course she didn't. Called Saturday at noon because no one called me. And he claimed he didn't do anything wrong. I informed him making changes to my phone without speaking to me first was wrong. And that my phone was fine before taking it in. N because of his negligence he more than likely damaged my phone more.. Asked them to use the 60$ they charged me for a battery didn't agree on Towards the charge of the motherboard. He started yelling and hung up on me. I reported him the BBB for making changes without consent. Forcing me to pay for them.

From the owner: San Antonio’s #1 trusted cell phone store. A local, family-owned & operated business. We provide…read moreprofessional & affordable cell phone repair & unlocking services. We specialize in selling fully unlocked phones compatible with any carrier, in any country. No Credit Needed Financing available, apply today! We sell unlocked phones, tablets, smart watches, phone accessories, protectors, cases, chargers, bluetooth / karaoke speakers, electronics, cologne, perfume & more! For more information & current pricing, please call or text 210-464-7112

Was in and out pretty quickly! Staff very helpful and answered my questions quickly!! The employee…read moreby the entrance directed me checkout counter and even helped check out once she noticed I had been waiting for a while!! Big selection in the store and definitely worth the value!

Service was horrible, manager incompetent, workers clueless. Scanned QR code, app said go to online…read morepickup, waited in line to be told I needed to go to customer service/checkout. informed app was not updated. Went to customer support/checkout and was told I needed to go to online pickup. When I talked to manage, he asked me what I expected him to do. I guess incompetence breeds incompetence. Stay away from Best Buy La Cantera!

Terrible service unreliable customer service 1 employee in…read morethe front 5 in the back hiding Left unsatisfied Wouldn't recommend coming in the store do it online

Took 1 hour to just return equipment ridiculous customer service. Plenty of sales people standing…read morearound 1 person working returns

Sunny is incredible. I have never had such a positive experience from any at&t store like I did…read morewith her. She is organized, knowledgeable, great personality, and goes above & beyond to provide the best customer experience. I came in to pre-order the iPhone 16 the day before the promotion started and she sent me a message the next morning to help me set up an appointment to come in. Sunny is incredibly talented and this location should do anything they can to keep her around because she's the only employee I would consistently go to for my purchases.

Ozzy was so great with my parents. They have a hard time with new tech/phones and have lots of…read morequestions. He took his time, answered all of their questions, and made everything seamless. They were astounded at how he could juggle all of his tasks. I got a phone at this store previously and my service was amazing that time too. I highly recommend this location.

So I called to ask about switching over from a different provider to Verizon. I was asking…read morequestions in regard to the process, pricing for adding a line for a business, as well as a tablet. The unknowledgeable and improperly trained staff member who answered the phone when I called hung up when I asked for clarification on whether or not iPads needed a service line as well. She didn't say her name when she answered. When I asked at first she said no it wasn't required, then said yes for $20 a month I would have the data, then she said it wasn't required. That left me confused and then she hung up and no one answered when I called back. Who does that!? Does corporate know their brand is being represented this way? Who trained this employee? Management can check who was working on 5/26/23 at 5:16pm then proceed to properly train her. Employees like this are the reason why businesses lose money. GO TO THE VERIZON ON 12822 W I-10 Frontage Rd INSTEAD! They are friendly & well informed.

Buyer Beware-I should have read the reviews here, on Yelp, and at BBB about Russell Cellular stores…read morebefore doing business with them. Unfortunately I didn't. I write this in hope to prevent this situation from happening to you. My experience began with Verizon sending me text messages that I could upgrade my devices for being a loyal customer for years. I went to the Verizon Wireless Russell Cellular store where I dealt with Jeremy and Paul on two separate occasions. They helped me upgrade my 4 devices and I also received a promotional Ipad for 10.00 a month. I paid Russell Cellular 200.00 for their Startup for Success service plus all the taxes on the 5 devices which came close to 600.00 before I left the store that day with activated devices. My following month's bill was exceptionally high. When I went to review the bill to see what the discrepancy was I noticed that Verizon charged me an additional 175.00 for activation. I called Verizon to inquire about this charge and explained that I already paid Russell Cellular 200.00 for their Startup to Success service. Verizon Corporate informed me that their charge to activate new phones on the Verizon Network is 35.00 per device and the 40.00 per device charge by the Russell Cellular store was the store's own charge which did not include Verizon's activation fee. Verizon Corporate told me that I needed to contact the store to discuss the situation and they would follow up with me. Upon contacting Jeremy it was THEN that Jeremy explained to me that their 200.00 charge was for 'handling the 5 devices' and did NOT include activation. Prior to upgrading the devices Jeremy had written down and explained all the charges on a Verizon worksheet. NEVER did he explain nor write down that their Start Up for Success service was strictly a 'handling device charge'. I took the written down information home to review and discuss with my husband. I contacted Jeremy to set up an appt. to upgrade our devices. He was unavailable but set up an appt, with Paul, the store manager. Paul went over all of the information again while upgrading the devices. He also did NOT inform me that their Start Up For Success service was strictly a 'handling device charge'. So when I received my Verizon bill that had an additional 175.00 charge for activating 5 devices, I was confused which led me to call Verizon and now post this review. Jeremy does not feel as what he and Paul did was deceptive in the least. On two separate occasions, they did NOT inform me when getting devices through them that their Start Up For Success service did NOT include the Verizon activation and that I would see a separate 175.00 activation charge the following month. I consider this a gross misrepresentation of fees in the least or at worst a deceptive trade practice. Verizon Corporate followed up with me the following day. They were very apologetic and explained to me that this is a common complaint about the Russell Cellular stores. While they are an authorized Verizon dealer, they are separately owned and operated under Russell Cellular. Verizon Corporate righted all Russell Cellular's wrongs for me. Do not make the mistake I did and do business with Russell Cellular who is strictly an 'authorized dealer' for Verizon and not part of Verizon Corporate. Their explanations are vague and their charges are deceptive. Research and find a Verizon Corporate store in your area or work with Verizon Corporate over the phone or online. They are upfront, honest, and care about their customers.

This location is in the Ingram Park Mall, so you have to walk a decent way to get to it. If you can…read morepark and enter near JCPenney, that would be the fastest. The store is located on the second floor. My experience overall was positive. I needed to return some equipment. There is a sign-in kiosk and you can either enter your information or scan a QR code and do it that way. I received a text within about four minutes telling me that I was next, and I was called immediately after that. The return process was very straightforward, and the staff member was quite friendly.

Terrible service, They don't want to do anything. They didn't give me an answer. They refuse to…read moreattend to you.