We returned a CA rental truck to Astoria Mini Storage recently. The folks there were kind,…read moreefficient and helpful. Thank you!

This Review pertains to the UHaul at this facility. I was asked by UHaul to review my experience…read morehere, positive or negative & so I said the Manager, Tom needed a lesson in PR (Public Relations). One day later TOM the manager over there CALLED MY PERSONAL PHONE & WAS YELLING ' I want to know WHY you said this about me?' WHOAH buddy hold on. If he had said, 'help me out, I was just wanting to know how I could do better'... I might have responded...but instead it was a combative & threatening approach so I said, 'Hey this is INAPPROPRIATE for you to call me & I am hanging up now' Heads up UHaul customers!! Do NOT be honest about your customer experience ...honesty could cause you grief . A lot of good it did but I reported it to UHaul Customer Relations. Quite frankly I am going to file a police report on this, as per UHaul's recommendation..

I would like to start off with that I have been renting from Enterprise Truck rental for over 8…read moreyears at the Vancouver, WA location. I always reserve our trucks weeks up to a month in advance for our home shows. This reservation was no different and we went to pick up the 24' rental truck at the Vancouver location and the only person who could rent the truck was out. Jay who was supposed to be there went out for another project and knew we would pick up the truck after renting a plethora of times from him. I asked the office to call him, and he took their call and instructed them to inform me it would be a 30-minute minimum wait. He told them if I had an issue with it to call him on his cell. I called Jay, three times and no answer. I politely asked the office to call him and he answered and they handed me the phone. I explained to Jay I had workers waiting and needed the truck, Jay told me I had to wait and no one else could assist me. I explained to Jay that this wasn't acceptable given "TIME OF THE ESSENCES" to which he replied, "I have no truck for you!!!" I said, I reserved this truck and I'm here to pick it up. Jay said he wouldn't rent to me!! RUDE!!!!!!!!!!!!!!!! I had to drive to the Portland, Oregon location and reserved a truck from the Columbia Boulevard location and Keith was very accommodating. I'm now in talks with Corporate Office for Enterprise and they are taking this situation very serious on how I was treated. I will update once this is resolved.

Impeccable customer service. I was picked up from the car shop and dropped off at the enterprise…read moreoffice. I was welcomed with warm greetings. I was able to choose a car that suited my rental needs. Also, there are multiple insurance options to coverage cost for possible damage during the contract period. The rental rate was reasonable as well. Lastly, returning the vehicle was very easy and hassle-free. Will rent again from this branch.

Amazing job! Very fast, friendly, and did a great job! Definitely recommend! Moved all my heavy…read morestuff for me and saved me a lot of stress and a headache! Also great price for 2 hrs! Thanks you Carlos & Victor!

Worked with a gentleman by the name of Jonathon today on a VIP move. He's professional, hardworking…read moreand he's terrific to work with. You can't ask for a better worker to help you get the job done. I would highly recommend Budget Movers and Jonathon. Definitely look forward to working with him again when I'm back in this area.

I've had lots of experience renting cars from Enterprise over the years, but today was my first…read moreexperience renting from the truck location on Columbia Blvd. Overall, the customer service was great, as was the truck we rented. Thank you, Daniel, for helping me out! I needed a vehicle to tow our pleasurecraft boat to overwinter in Salem where some repairs are being made. My own pickup was in need of a new clutch, so Enterprise came to the rescue with a truck that included a tow hitch. I was a bit confused, initially, because the trucks don't have ball joints. That wasn't communicated with me over the phone, but I ended up going to U-Haul to purchase the correct size ball joint to tow the boat. So it all worked out!

They did a great job for me. They didn't have the truck I had pre-ordered but made an impressive…read moreeffort to reach me before I got there. Since we couldn't connect They gave me a price break to make up for the inconvenience - I had to pick up truck from a different location. Customer service was stellar.

Clean truck in good working condition and easy pickup/dropoff. All good. . I'd rent from Penske…read moreagain.

I chose Penske due to a sale they had that undercut everyone else for a long-haul one-way rental…read more This was trip 2 of 2 and I knew Penske's equipment was always top-notch. Upon arriving, I was a little worried but that quickly faded. During check-in, there were the standard questions but nothing like what I had been through with a competitor of theirs. When I went out to do the damage assessment on the nearly brand new truck, the owner found a decent amount of damage compared to most normal people (I use to be a damage assessor). He also went over the inside components like the lights, radio, etc. Awesome experience. The truck was a 16-foot 2019 GMC with 21k miles and climbed hills like a dream. My wife drove my F250 while I followed in the box truck and except for needing to slow down in corners (expected), I was able to keep up without issues. On my first trip, I used a COMPETITORS 26 foot truck and they gave me an 18 year old worn out diesel that couldn't climb hills if it's life depended on it (35mph, really?). They had also interrogated me on my insurance when I opted not to use theirs, making me fill out additional paperwork with my insurance information and such. While I'm not in Oregon anymore, I wish this location luck. Their customer service and truck quality is so much better than their competitors.

Whatever you do avoid renting a U-Haul in Tillamook near the air museum. the person you speak to in…read moretheir office is extremely rude with a severe lack of customer service. Would advise not giving these people your card number. have used other U-Haul locations in the past and this one is the only one to have given me extra charges. $300 to rent a U-Haul for a day and then the person in their office blatantly lied saying they can't even find the charges even though they both come from their Tillamook office and they are who I spoke to. I'm surprised by the use of profanity over the phone to from their office staff, highly unprofessional.

I've had the pleasure of dealing with Jeff and Lee at this UHaul location a few times over the last…read morecouple years. Each time, they've been friendly, courteous and helpful. They definitely put the 'service' in customer service. When you're renting, picking up or dropping off a UHaul truck, the process should be painless. Jeff and Lee make that expectation a reality!

I hired Magic Movers in Aberdeen WA by recommendation of UHaul to help me pack my UHaul truck. I am…read moredisabled and relied on this company to help me load the truck. I hired them for 2 hours. I had everything conveniently arranged in the downstairs of my home and basement and had already loaded the 'Mom's Attic by myself. All I needed help with was loading the rest of the UHaul in an organized way. I had limited space and expected the movers to load the UHaul in a professional manner from bottom to top utilizing all the space available. I made the same move 6 months prior with the same truck size and the same sized load. Upon arrival, the movers started to load the truck but I noticed that they stopped loading the space 3/4 of the way to the top. I was worried that things would start to 'settle' upon driving and I was also worried that there would not be enough room for everything to fit as the space wasn't being utilized to its potential. Additionally, I had concerns that the movers were packing heavy items on top of my fragile items. Overall, I became very stressed out because the movers appeared as they were not trained adequately and were going to do a poor job of loading my UHaul. When the 2 hours were up, I was left with a half packed mess. As you can see from the photo, the space was only loaded 3/4 of the way to the top of the available space. I was left with a bunch of things that still needed loading and had to try to 'fill in the spaces' myself. This was quite inconvenient for me as I mentioned that I am disabled which was the reason I hired the team in the first place. The movers buried my step stool that I mentioned I needed access to for unloading purposes. I felt disappointed that I had to finish the job myself, didn't have my step stool to finish loading and was very sore the following morning. I had to post-pone my trip as I needed an extra day to recover from having to do much of the work myself. I reached out to UHaul, who recommended Magic Movers, and they suggested I try to contact the company directly. I reached out to the owner of Magic Movers once I arrived at my destination and was met with unprofessional responses. The owner told me that he had 'this many' positive reviews with not one complaint. I reiterated my concern about the service I received and all he kept saying was that his team would never conduct business in such a way. He wanted proof, so I supplied him with a photo of my half-loaded UHaul at time of completion. He didn't acknowledge my proof. He totally dismissed my concerns and treated me like a liar and became hostile and started cursing at me during our phone call. I have since tried to reach out to him for a resolution but all he does is hang up on me. I thought I would reach out one more time, a month later after things had cooled down, and once again I was hung up on. I never asked for a refund, I was simply trying to be heard. In closing, I would not recommend this company to anyone who is looking for help due to a disability or needing a quality service.