I would not recommend this facility to anyone who has security concerns. I would recommend that if…read moreyou do rent a storage facility at this location, never to go alone, especially as a single woman. In mid March 2026, I went to the U-Haul storage in North Randall Ohio to rent an unit. At that time, I was given a card to swipe for access to the building and where I left, use the card again to let security system know that I had left the building. When I went to use the card for the first time, it didn't work and I went to the office for replacement. They said they were temporarily out of cards, but the next time I came in to stop and get a new card. A week later, when we moved my daughter's belongings in, I was informed that cards will no longer used because they're doing a security upgrade. The automatic door would be open to anyone and everyone who either had a legitimate reason to be there or any man off the street. This is a huge building. It used to be a circuit city. It's two levels of hallways and dark corners. I asked the office about the open door policy and was told that there were security cameras. I said that's great, but is someone watching the security camera 24/7? They said no and I said that would be great so if anything happens, you'll find my body the next time somebody reviews the cameras. I twice called manager of the building to clarify this, he never returned my call. I called the national U-Haul office in early April, a regional manager never my call. I again called at the end of May to the national office and through the diligence of the customer service representative, she got through to a regional manager who I talked to about the unlocked doors. She stated that the doors would be unlocked because it was inconvenient for people to have to put in a code or use a card to unlock the door. She said the alternative was to move to another U-Haul location, which has the same policy. I asked her if U-Haul was going to pay the $200 to hire movers and of course she said no. .

I cannot even give Penske 1-star due to mismanagement of a retainer fee that was held for 6 weeks…read morebeyond closing our account. This was back in mid-September of 2019. After speaking with management at this location multiple times and reassured that all matters were settled and paid in full, "trickle bills" keep showing up even into the new year. After 4 plus months, we are still disputing what was already paid.

I've waited multiple days for a response & crickets Not…read morecool if they want my business

We have been calling for two weeks for information about storage...moving from out of state. Never…read moreany answer and voicemail is always full.

They are just good to deal with and their equipment is good too. And close to my houseread more

I made the mistake of renting an upright deck sander from Home Depot. Never again!!! Nasty, dirty…read moreequipment and poor service. Handy Rents should have more reviews because everything is a 5 here!!! They have been in business over 3o years and the young men in charge (Tim , Tony) were so professional, polite and total gentlemen! The store is open, organized and neat! The equipment is handed to you clean. They provide any instruction needed, take it to your car and come right out when you pull up for return. They are well competitively priced and honest. They even took a look at my personal sander I thought I broke and fixed a simple repair for me! I highly recommend this spot for rental of any handheld or heavy duty tool or equipment!!!! Hands Down!!!

We have been working with Fleetone Rental in View Jill has been wonderful to work with and has…read morealways care of our need when I call

From the owner: Leasing and Rentalread more

I'm not really sure why this place has a 1 star rating, but honestly I couldn't be more impressed…read morewith them so far. Tanya is truly a delightful person to work with. Not only is she an absolutely pleasant individual, but she is very efficient. Tanya showed me several potential units, and when I came back to sign up to rent one of them, I was in and out with 0 hassle. When I asked about using the free moving truck they offer, again Tanya was incredible in assisting me in a very timely manner to meet my not only last minute request, but she was also helpful in maximizing the time I had to get my stuff and still get the truck back in time. Simply put, if everyone that I dealt with in life was as amazing as Tanya, I would be very pleased. 5 star customer service, and a genuine smile and personality makes all the difference.

UPDATE: 4/1/26- BE CAREFUL HERE GUYS…read more After posting my original review, I was contacted by management and asked to follow up directly. I did, and I'm sharing the outcome for transparency. My unit was located on the third floor, and I was informed that there are no cameras on the third and fourth floors( Go figure!), only on the first and second floors and at entry points. This was not something I was aware of when choosing this facility. I was also told that they are not required to disclose this. I purchased a disc lock from the facility based on the expectation that it would provide adequate security. After the incident, we researched the lock and very easily found information that the locks were easily pickable , which raised concerns for us. We also had concerns about aspects of the unit area (specifically the upper gate structure). From our observation, there were some protective barriers ar the top but there appeared to be openings/gaps. These openings raised concerns about whether the area could potentially be accessed from above. During the conversation, the representative emphasized that this is a secure and well-managed facility. However, this did not fully align with my experience. There were MULTIPLE instances where I had difficulty accessing my unit, even one instance where I was locked in the facility and unable to exit and had to call for assistance. There were also times I could not access my unit at all. Each time these issues occurred, I contacted the facility to report them. Based on those interactions, my understanding is that the facility had been made aware of these access concerns, and they were not fully resolved. I shared these concerns again during our conversation. I was told that if they had been aware of these issues earlier, they would have addressed them, and that my feedback would be passed along to leadership. I was also told that my suggestion regarding adding cameras to additional floors would be shared. Ultimately, I was told there was no evidence available regarding what occurred and that the facility is not liable for the loss. As a result, I am left dealing with over $15,000 in missing items with no resolution. I'm sharing my experience so others can make fully informed decisions and carefully evaluate the level of security and accessibility that meets their needs before storing valuable belongings here.