I would not recommend this facility to anyone who has security concerns. I would recommend that if you do rent a storage facility at this location, never to go alone, especially as a single woman.
In mid March 2026, I went to the U-Haul storage in North Randall Ohio to rent an unit. At that time, I was given a card to swipe for access to the building and where I left, use the card again to let security system know that I had left the building. When I went to use the card for the first time, it didn't work and I went to the office for replacement. They said they were temporarily out of cards, but the next time I came in to stop and get a new card.
A week later, when we moved my daughter's belongings in, I was informed that cards will no longer used because they're doing a security upgrade. The automatic door would be open to anyone and everyone who either had a legitimate reason to be there or any man off the street. This is a huge building. It used to be a circuit city. It's two levels of hallways and dark corners.
I asked the office about the open door policy and was told that there were security cameras. I said that's great, but is someone watching the security camera 24/7? They said no and I said that would be great so if anything happens, you'll find my body the next time somebody reviews the cameras.
I twice called manager of the building to clarify this, he never returned my call. I called the national U-Haul office in early April, a regional manager never my call. I again called at the end of May to the national office and through the diligence of the customer service representative, she got through to a regional manager who I talked to about the unlocked doors. She stated that the doors would be unlocked because it was inconvenient for people to have to put in a code or use a card to unlock the door.
She said the alternative was to move to another U-Haul location, which has the same policy. I asked her if U-Haul was going to pay the $200 to hire movers and of course she said no.
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