Plenty of safe space to keep my stuff. Great service when you call, pretty decent deals with a…read morecouple free months when signing up and the entrance is easy to get in and out. Thanks for keeping the facility maintained with landscaping. Quality business and respectful clients.

We had a SUPER last minute need for local storage for one of my cousins attending Cleveland State…read more She had a housing/roommate issue (yuck) that led her with a truckload of items and a plane ticket leaving TOMORROW to escape the drama. I was in charge of organizing the logistics. Which, by the way, is my least favorite thing to do in a time crunch. I've had horrible storage facility experiences in the past but was impressed by my experience with this facility. The main item being, I didn't even need to interact with anyone to get this handled. We already had enough going on, so this convenience was VERY appreciated. After a quick yelp search, Buckeye State Storage popped up. I noticed they were literally minutes from Cleveland State which was super convenient for my cousin. I immediately went onto their website and reserved their move-in special, a 10x10 for $99. I instantly received a gate code, room #, and my cousin already had her own lock from the past that she held onto. She dropped her stuff off 20 minutes later. That was easy!

Very helpful, easy to work with, ready to contact!! Clean,…read moreno trash like some other places.

Mike the property manager was very helpful with the whole process. Property was very well…read moremaintained and clean and secure. Mike D

Great customer service! Bluetooth technology, Demetra is amazing she is helpful and professionalread more

i rented (2) 10x20 unites was told my proce lock was guranteed for two years, zheir after I would…read morebe subjected to quarterly increases, that was a lie. Demetria Dixion also agreed to charge my card on the 1st of the month, others clain she didnt have the right or clearnce to do that. The locked both of my storages, she broke her agreement about allowing me to empty one into the orher. This storge place enages in bait and switch false advertising and verbal agreements and a abrepitation as such Their licences beed to be revoked and shut down. They are scaners and engage in miconduct. Stay away from this business, report them to the county and state. Shut them down L Austin is my name

I have been storing here for years and have never been disappointed. The facility has excellent…read moresecurity, is temperature controlled and has easy access. The owners are extremely accommodating and consistent with wonderful service. I have referred Indoor Self Storage to family and friends, all of which have been exceptionally happy, as I have with the company and all it has to offer.

The place is clean and appears well-run on site. BUT. You get a storage space and (if you are…read morenaive and unsuspecting like me) they raise the cost to 125% of what you were paying. I.e. I was paying $199/month and 5 months into my deal with them...They raised it to $247/month. After taxes and mandatory insurance, $280/month. Up from $228 total. When I called to ask about it, they informed me this happens every 6 months. Standard. That is RIDICULOUS and predatory, in my opinion. I'm getting out. And do not recommend.

Do NOT recommend use of this place…read more We reserved a 7x10 unit online, but when we showed up, the unit the manager showed us was only 7x7.5. When we initially said, "this looks smaller than what we ordered", she tried to gaslight us saying, "no, it's 7x10". However, it was only when we showed her that the measurements on the unit's label that said 7x7.5, she started saying that it was our fault for not checking the unit in-person before reserving. And somehow it was our fault for not knowing their website was broken. Our primary account holder (the person who made the reservation), attempted to negotiate with the manager, citing his online reservation. Only to be led to a 10x10 unit with an additional charge. This bait and switch was not appreciated along with the condescending and patronizing tone of the worker. The three other people who were helping with the move-in were yelled out of the front area because they were not the primary account holder and "I don't want to deal with them" (we were standing quietly). While this was happening, another customer was in the same room. He was not asked to leave at any point. Overall, there was a lot of shady behavior and red flags. Our unit was silently downgraded with no notice to us or pay decrease, we were gaslit into thinking the unit was the size we wanted, our primary account holder was arbitrarily isolated when discussing options for getting the size we needed, customers were strongly pushed into writing good reviews, and the experience was overall much worse than when I used iStorage the previous year. We would not suggest trusting this location with your business or storage items.

I've rented trucks from UHaul, and thought I'd seen the worst of it (e.g., rolling up a truck door…read moreand being presented with blood-colored splatter on the floor and walls that looked eerily like a scene from a snuff film), but the management at this location said, "Hold my beer." In addition to handwriting a $300 late fee on my contract, they forgot to provide the moving pads. Because I'd picked up the truck at the end of the day. I couldn't address the issue until the next day. I called FOUR times and was immediately put on hold for almost an hour trying to get the pads. Of course, this meant that the movers I'd hired to move my stuff refused to move several items because they didn't have pads, so it took a few hours longer than I'd anticipated, and I was charged for an extra day--for both the rental AND the pads I never received! To add insult to injury, I'm going to have to file a charge dispute with my bank just to get a refund for the pads because no one at the location or from customer service will help me. If you're planning to rent from UHaul, avoid this location!

I will start out by saying in my years of experience with UHaul in general, which has only been…read moremaybe a dozen and a half times in twenty five or so years, I don't think I've EVER, EVER, had a smooth customer experience - EXEPT for ONE time when they had a location on Broadway Avenue in Bedford, which is gone now, and that was only because I happened to deal with the actual store manager that day. He was great and very helpful, as was the guy working with him that day. This was probably ten years ago at least though. Maybe more. I had a hitch put on my Outback and it was great. EVERY other time was simply to have a propane tank filled up, and I'm NOT kidding, it was never smooth. 100% of the time, and I'll say it again, ONE HUNDRED PERCENT of the time, there are employees working who don't care or are simply overwhelmed with tasks. I have waited literally forty minutes just IN LINE to tell someone I'd like a tank filled because they have ten people in line waiting to be taken care of and the one or "maybe" two employees on duty, work with ZERO sense of urgency. So, I've personally come to the conclusion that they are most likely understaffed and overworked which leads to apathy, and I know in a lot of cases that's just it. Most of the people working there are good people but are working their butts off. Anyhow, I called this location today with just a question, a simple question that would have taken literally fifteen seconds to answer, but when I called a woman answered and asked if I could hold - and I said "Yes", and then I was waiting for fifteen minutes with the same, recorded message on loop every twenty seconds. I just hung up. UHaul is famous for their horrible customer service, in my opinion. How about, you know, STAFF ENOUGH PEOPLE to have a functioning business? I know, novel idea, but hell, it could help your bottom line.

I did get a great deal but the person who i spoke to on the phone left out an administrative fee of…read more50 dollars. It is absolutely necessary that all fees be disclosed to the customer when we are pricing the units and services.. I almost didnt have enough money to cover it.. I absolutley loved the amazon egift card i got...

Poor management at the location in Shaker Heights. The manager was unable to answer a simple…read morequestion and was over talking me. He also hung up when I asked him his name. This location doesn't even deserve the 1 star

Wish I could do 0 stars. I rented this as a college student to store my items during the summer…read more Called multiple times about the rates and was given the quote. I had everything paid in full. Once it came to August when I had to pick up my things, the owner (I believe his name is Joe) refused to open the unit unless I paid extra. The previous day my mother already paid $100 to complete these hidden fees. He said everything is paid for and we are good. The next day I went back because I forgot items there and he ADDED ANOTHER $100. Not only did he refuse to open it without money, he was VERY NASTY. Claiming that I was stealing from him and threatening to call my parents when I was right there to discuss the issue with him as an adult. Said many rude, disgusting things to me and my friend that was present. Never go here. I am never recommending any business to them and will report it to neighboring universities because the owner admitted to only coming in August to collect pay. He says he is never there unless it is when all college students start to pick up there items. Absolutely disgusting business practice.

From the owner: Find out why Cleveland residents choose Storage Solutions Inc of Ohio on E. 69th Street for their…read morestorage needs. We offer great amenities including onsite security, video surveillance, online bill pay, and more --if you need storage, Storage Solutions Inc of Ohio has you covered. Reserve your next unit online or give us a call with any questions.