I got turned away when attempting to get propane at the location on military highway in Norfolk VA. There was two employees in the store doing absolutely nothing when I arrived at 6:30 pm on Saturday February  7th. I literally come to this location to fill my tanks multiple times every month and has never been told that you guys don't do propane after 6:30, especially since I know for a fact I've come and gotten my tanks filled right before closing on several occasions. I personally would never deny someone this service with the record low temperatures we have been experiencing lately. There was no compassion and frankly the customer service here is always lacking. The employees come off as lazy and rude, every time I come to get my tanks refilled I have to go inside and get them despite the fact that they just sat there and watched me put my tanks on the scale on that massive surveillance monitor! I live in a travel trailer and depend on propane to keep me warm and I just can't believe how I was treated, especially with how much I come here. Nice to know how U-haul treats their loyal customers. Now I know to take my business elsewhere. Shame on you guys! read more

Uhall has an unfair policy that needs to be changed because it's unfair. How can you hold a new renter responsible for a previous renter who owes UHALL money? People beware that if you use someone as a contact if they owe UHALL they hold you accountable for someone else debt. That is not fair and a bad policy. Beware and be careful who you use as a contact. Stay away from the Monticello location because they treat customers like criminals because other customers violated the policy. read more

This location is extremely slow. I had to wait in line for like 20 minutes with 3 people ahead of me with two different cashiers open. I don't understand why it takes so slow for people to get checked out when most of them pre register online. Very frustrating that renting a truck takes longer than it did for me to sign closing on a house. Go somewhere else if you see cars in the parking lot. read more

The manager/employee Mr. Johann Skull was very helpful, professional, and efficient in getting me in and out in a timely manner. I was very pleased with his assistance and due to his professionalism I will be bringing my business back not only to Uhaul but also to this particular location when I need to rent another van again in a couple of weeks. Plus, the van I used was not only in great condition but it was also very clean. read more

If you want terrible customer service please feel free to go to this location for U-Haul. I get the fact that work is stressful, but with my experience here it seems like the employees don't care to show attitude with the customers at all! See I'm easy going and open minded person, so it would take a lot to piss me off and this place knows all the buttons to press. My husband and I received eye rolls and huffing and puffing from one of U-Haul's employees. Not to mention we waited a good 20 minutes for service. I will never come back to this particular location ever again. read more

U-Haul Moving & Storage - Self Storage Near Me - Norfolk, Virginia

These guys were efficient and provided good customer service. We arrived an hour before closing, they were vert accommodating: walked my husband back to the truck and allowed us to borrow a dolly for 30 minutes free of charger. The two guys that helped us were very knowledgable, attentive and light-hearted. I would definitely use their service again. read more

Great customer service from beginning to end. I'm in the process of moving to a new condo and I was in need of boxes. No other place to get a good deal on boxes. On top of great prices, the boxes I didn't use I was able to bring back and was reimbursed the full amount. Will definitely be back if I find myself in need of their services. read more

I wish I could give zero stars! This location is the absolute worst. Never, EVER take your vehicle here for a hitch install. From the beginning to end, the experience has been total crap! It should actually be shut down, or have their hitch installation service suspended until competent people who know what they are doing are hired. So here's what happened: I have reserved a time and date for my hitch install to occur on Saturday, 15 June. A day day prior, I received a phone call from this location verifying my appointment. I was asked if I was staying or dropping the vehicle off. Since I was the first appointment (7:00 am), I informed him I would stay. On Saturday morning at 6:45am I pulled up to the bay door at Uhaul for my 7am reservation. I was met by a lady who told me that I had to drop the car off, because they normally do not do installs on Saturdays, only if they are busy during the week. She stated the hitch probably won't be worked on until after 12 noon because they were busy (they haven't even opened yet!!!). SO I went back home, my wife followed me back to Uhaul so I can drop my car off. At 7:45, I arrived back at Uhaul and dropped my car off. As I was in my wife's car about to leave, I saw UHaul back my car into the one and only bay they used. At 3:pm, I called the store and asked about the status of my car. I was informed they are working on it and it will be ready at 4-4:30pm. At 4:30, My wife and I arrived back at Uhaul to pick up my car. IT WAS NOT READY!!! Once we arrived, I was told the installer would meet us and provide us an update. We waited until 6PM!!!! He never showed. My car was still in the bay!!! So they had my car from 7:45am and at 6:PM they completed the hitch install. By this time, my wife and I were extremely irritated and my wife gave the lady an earful. We got home at 6:30pm and was about to hook up the trailer and realized, they didn't provide the ball, ball mount, and the pin that we paid for!!! So as we drive back to Uhaul that evening, my wife looks at the receipt and notices they had a different customers name, wrong email address for us, but had the correct address!. In addition, the receipt had the wrong vehicle listed 2 different times! Somehow, they mixed our order up with another customer! Their attention to detail and quality of service is pathetic. So we get back to Uhaul at 6:45pm and as soon as I walked in, the lady says I provided you the wrong receipt. We no kidding. I asked about the missing ball, ball mount, and pin, and she said that since my wife was irritated when we picked up my car, she didn't give it to us. B.S!! She flat out forgot!! So I get the rest of my order and we go home. By then, it was too late to hook up the trailer so we attempted to the next day (Sunday, June 16). Well, As we hook up the trailer and plug the trailer connection into the 7-pin receiver they installed on the hitch, I had my wife test the lights, to ensure everything was working properly. Nope!!! They forgot to hook it up!!! I look under the car and see the end of the wires capped with electrical tape!!! There was no connection!!! Uhaul forgot to test the freaking connections during the install, and if they had, they would see it didn't work!!! This place is pathetic. We contacted UHaul corporate office and informed them of our experience. The following day, the local Uhaul store left a voicemail and wanted me to call them. B.S. I'm done with them!!! Oh, I fixed the electrical connections myself! To hell with this local Uhaul shop!. Oh forgot to mention that their wire install was crap and a safety hazard. The wires were resting directly on the muffler. Bunch of dumbasses!!! read more

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Probably expected too much for my things to be weighted at this location it I did ask for it I'm told they don't have a truck to accommodate and I should ask my movers even after telling them this still they insisted that I should go through a middleman. Instead of the company I hired to move my things ridiculous and I get there and get little to no customer service, I was amazed that these ppl even operate at any type of capacity. KEEP YOUR MONEY AND USE ANOTHER MOVING COMPANY! read more

Terrible service. I was waiting in line for an hour and by the time I got my van, it didn't work. Stay away if you can.

I will never go back, worst experience ever! I rented a trailer for 3days in which I returned one day early the guy who disconnected trailor met me inside to finish up, Then demanded I pay another $50 . I refused, called customer service next morning - I owed not a penny more than what i had already paid when i picked it up. Will let everyone I know not to go here! read more

Extremely Slow and unprofessional!! It takes 30+ minutes to get a rental truck that I reserved days ago. Such an inconvenience!! Please go somewhere else !! They never answer the phone. As I waited for the one employee that works there I watched the phone rang over and over as he ignored it ! Please choose another company it's not worth the hassle . read more

They insist on hooking up your trailer, but I suggest you check it before leaving. I wasn't even able to make it to the corner or Little Creek and Military Hwy before the trailer fell off. Thank God it was empty at the time. It came to a grinding stop in the middle of the intersection. When I brought it back and complained the woman there said I was lying and kicked me out of the store. Very unprofessional. This woman could have killed someone. No one would even call me back about this. read more

Let me begin by saying we moved from San Diego to Norfolk. The San Diego location that we rented from was amazing from the customer service level to the vehicle and trailer that we rented. The vehicle we rented was a 26 foot truck and we had a trailer attached to that. When we got to Norfolk we thought we were going to get the same level of everything...no such luck. Customer service level was sub par. We moved our belongings into a storage unit, there was no storage unit to accommodate a 26 foot trailer so we had one free rental and we had to rent another unit at a cost. Besides that it was raining. There was an alcove in the front of the storage unit and it wasn't until the end that they came by and said we could have moved everything out of the rain and put it in the alcove. Our intention was to not block anyone's way, which is why we didn't use the alcove. Had we had known we could have none of our belongings would have gotten wet. Secondly I went to use the women's restroom and I can't remember what was broken but I do remember telling a young girl about it being broken and her response was "yeah well a lot of things are broken." Not a good response. I'm disappointed in the lack of care and the customer service level that they have here. Oh by the way, if you need to rent the unit another month, I suggest you go elsewhere. Their charge is outrageous. read more