The movers themselves were excellent--they moved my home and emptied a pod quickly and efficiently, and were very kind and professional. You get excellent value for money. As long as your move is flawless: 5 stars. The only problem I had was that they were sluggish in honoring their warranty covering the walls and furniture (the movers damaged a textured wall). They very rarely return phone calls. They never return emails. Once they make the appointment and send the guys (and that turnaround is quick, which is great) expect to never hear from them again if you have an issue and need followup. I got a response by messaging their Facebook page, and it was the contractor they sent to repair the wall--not any of the office staff. I support small, family-owned businesses. I support this one--but they really need to improve contact with customers. read more

Used this company several years ago and at that time, they were a great value. Professional, responsive, and very careful with our belongings. First move ever where nothing was broken. Be aware though that if all your things don't fit on the truck you reserved, you'll have to make other arrangements. Overall though, this was a good experience. read more

I wanted to give them a great review. The movers were very nice gentleman and very friendly, but since the beginning there were too many problems. They claim to have military discounts on their voice message but when we asked they said they don't offer that type of discount. I appreciated their attention to time and wanting to move quickly but they damaged my master bed (broken legs and scratched finish), they scratched a large portion of paint of of a large mirror, and I have numerous broken dishes and glass products(boxes with glass were labelled and said FRAGILE but I had to tell them to stop throwing the boxes down). In addition to the moving issues, they double charge me for the move. There are two seperate charges on my account and it has been 4 weeks and it still hasn't been credited to my account. They do not return phone calls quickly and they don't keep complete records, I have to continuously give them my phone number because they don't seem to keep their invoices. I feel bad because the folks actually doing the manual labor were very nice gentleman, but the entire process of working with these movers has been a pain. I would select another moving service if you have the option. read more

Called to see how much it would be to move my bed set because unfortunately it's only me and I can't carry that on my own and they told me they wouldn't even be interested in helping with that never knew a moving company to turn own money but hey. read more

They were pleasant on the phone, and gave me an estimate over the phone. I asked them if they needed to come to the apartment, and they said no. Exact words: "Flat rate, no additional fees, and no surprises." The movers showed up on time and loaded 3/4 of the stuff, and then called the office and informed me they had to raise the price. I called the owner and argued, but to no avail. He reduced it a bit, but I did pay more than he quoted me originally. In the end, it was easier to just pay, but I tell everyone that's moving to AVOID THESE MOVERS LIKE THE PLAGUE. I think they operate under another name also, so avoid them too (Flat Rate Movers, I believe). read more

This company has been a joy to work with. We scheduled our move and then needed to change the date and it was as simple as calling them up and they took care of everything. On moving day, Will, Raouel, and Dominique showed up, immediately got to work wrapping all my furniture and getting it out to the truck. In no time, they had everything loaded and ready to go. They unloaded and placed everything exactly where we wanted. Of special note to these guys, we had to have several really heavy pieces moved up to the second floor and they muscled them up there with no problems. I will tell anyone I know to use this company. They were very affordable, on time, no extra charges, and very professional. read more

I was called by Best Family movers and received a flat rate quote. But of course when you are looking for a moving company you shop around to find the best possible price that is within your budget. When I was on the phone with the owner Jeff Gallagher, he was extremely rude and even cursed at me telling me that he didn't need my business and that he does big time moves and my move will be to just keep his workers busy. He also stated that he suggest that I go ahead and use the other company so drug dealers and people off the street can move me and break all my sh*t. I wouldn't recommend this company to ANYONE! Just ridiculous how rude and uncouth someone can be when you are trying to give them money. read more

I will have to agree w/ the 1st comment. My husband and I have been battling issues with this company for 1 yr. The movers were ok and courteous. The downfall was when we got our things out of their alledged storage facility we were missing a lot of items. Then when we stated our concern and asked for our things they brought over someone elses tv that didnt even belong to us. I had to let them know these are not my things and if you are misplacing other customers items and giving them away then it only proves what could have happened to my belongings. I have been trying to get reimbursed for my items lost and misplaced by them and to no avail have not received any calls back and they obviously dont have a great record and contracy keeping system. When the owner was finally reached i was told to buy generic brands of the expensive items i lost. How absurd! This company is a pain in the rear. I am also a active military personnel. I would never recommend this co. for anyone due to all the headaches and lack of professionalism w/ the owner being a pervert to top it off. Never book this company to do anything if you value your household things!!!!!!!! read more

Save yourself the stress, go with a more professional company. Best Family Movers quote you one thing and then show up with a made up list of furniture and require extra for anything not on the list. When you ask about the military discount, they'll lie and say that was already included in the quote - even though you hadn't told them you were military at the time. Unfortunately we couldn't cancel on the day of our move, so we just paid up. When we spoke with Jeff, the owner, he was extremely unhelpful and dishonest. Clearly this is their standard business practice. They know they have you once your move is scheduled and your stuff is packed up. read more

I first contacted Best Family Moving and Storage in early May to get a quote for a late-May move. I spoke with Jeff Gallagher (owner) several times with various questions, and he was always courteous and professional. We were moving a 2 bedroom apartment into a storage unit. After getting quotes from other storage places, I decided to use Best Family Moving and Storage for their moving services but not their storage services (using a chain storage place had a much cheaper monthly storage rent price). I scheduled the move a few weeks in advance and the movers showed up on the scheduled day on time, even a few minutes early. There was a problem with the availability of large trucks that day, but thankfully all of our belongings fit into the smaller truck that they had available. My biggest praise is for the movers themselves. We had a team of 3 young gentleman come, and all of them were very professional and efficient. It was a very hot day and we lived in a third story walk-up so it was not the easiest moving conditions, but they handled the situation seamlessly. Since we were moving our belongings into storage, they wrapped all furniture in plastic wrap and they did a very thorough and meticulous job at that which I truly appreciate very much. They were cognizant of the fact that our belongings would be sitting in a storage unit for almost a year and that came through in their care of the furniture. The loading of the truck did take a little longer than I think it would have had they had the larger truck available but they charged us for a little less time than they actually spent on the move so I feel that made up for it. Jeff also gave us a discounted rate for military. I would use Best Family Moving and Storage again (and probably will when we take everything out of storage!). read more

DO NOT USE THIS COMPANY... The guy on the phone was very professional. He gave me a quote and said the driver would call to schedule. I received a call from A Plus movers that gave me a window between 1 and 3. I called to ask if they were sure that they would be there on time. Never got a definitive answer. I asked if he could guarantee 12 noon the next day. He said yes. It is 1242 on the next day and no movers. I had to find another company. Best family movers are far from that!!! read more

Reviews speak for themselves!!! I would NOT recommend these movers to ANYONE! 90% of our wooden furniture was damaged by this company and spent over a year fighting them in court! Don't be scammed by the fake insurance either...just a warning, I found out the hard way! read more

I'm so surprised by the reviews that this company had received from previous customers. JP came by and gave me a quote and we set up a time and date and a very courteous crew showed up on time and went right to work! They were very efficient and careful with our furniture and belongings. After the move, no extra charges and the crew did a fabulous job!! I really appreciate their help in getting our move done so quickly and with no breakage!! read more

THE WORST MOVERS EVER!!!! DON'T EVEN THINK ABOUT TRYING TO USE THIS COMPANY. I had the same experience as the other individual who was cancelled on at the last minute. We had to clear our house because it was sold. Despite weeks of coordinating and confirmation, Jeff Gallagher (the owner) called me 30 minutes before they were supposed to show up to start packing to tell me they couldn't make it. I had a house full of furniture and household items that HAD to be moved. Of course there were no other movers available on that short of notice. Jeff also forgot to mention a $45 truck weighing charge that ended up only costing $15 with the company we ended up using. This guy is a jerk and an idiot. He should change his company name to WORST FAMILY MOVERS!! read more

I had scheduled a move with this company as a referral from a friend and they are good to military. OMG! I just called today at 12:19 p.m. July 31st, 2012 and I was told they were canceling my move and my movers tomorrow. August 1st, 2012. What a joke, I am a 51 yr old women stuck in an apartment and he told me to start calling and find another mover. Are you kidding me. I had to get a last minute mover charging me double of course money I don't have, I will report to the BBB and the Attorney General, the news station and the newspapers. DO NOT USE THESE PEOPLE. NOT UNLESS YOU WOULD LIKE A CALL THE DAY BEFORE YOU ARE TO MOVE YOUR HOUSEHOLD GOODS. THey should be shut down. I am devastated and about to have a nervous breakdown. THey don't deserve a star. read more

"For when you've stopped caring about your stuff; since they never start." - Worst Family Movers

I wish it were possible to give a business NO STARS, if that were possible, this so called business would get it. The manager and his sister are the alleged owners of this scam business. The problems started when no one came to physically inspect what the movers needed to pack, then the truck they brought to my home was too small, the price I was quoted was $400 more than what I'd ultimately be charged at the end of this deal. The movers took their time packing up my house and were super slow....it took 4 guys 7 hours to pack and they hadn't put anything on the truck. When the truck was finally loaded, the truck was still too small for the job, they left 2 room completely untouched. The movers left my old home and the pretended to not be able to find my new home for 1 hour (new place was only 20 mins away). They finally got there and the owner (Jeff) had called the driver to tell him to demand payment upon reaching my new house and if I didn't pay, they were not to unload the truck...they were to return the truck to Norfolk with all of my things in it. They arrived and demanded $1275 which was not what I was quoted 3 days earlier and was 400 more than the quote. I told Jeff that I wasn't quoted that price and wasn't paying it, I would pay what I was quoted, he told the driver to leave my house with my things. Jeff held my furniture hostage at his business for 4 days and refused to give it to me. I had to go to his establishment with my supervisor and he yelled screamed and told me that I was stupid because I didn't pay the $1275. He told me even if I payed that day I couldn't get my things until the next day b/c he needed to leave the property and because I bought my supervisor to his job I would have to wait, he wanted me off his property is what he said. He called my job and told my boss that I came to his office and cursed him out and I was the one yelling and screaming and that he was about to put the video tape of me on youtube. As if his raggedy business could afford a video or surveillance camera to tape anything. I returned the next day with my own UHAUL big enough to put all of my things in and when the truck that contained my house hold goods was opened I immediately smelled urine. Needless to say, Jeff was so angry with me about the money, his verbal comments toward me were not entertained and him just being pure low down and dirty....I boarded the truck and open a clothes drawer and the drawer and clothes inside it were soaked with urine. So much urine that the drawers were damaged (warped), there was a puddle of urine beneath the drawer where the extra had run out and the clothes were stained and had changed color. This business should be on the OFF LIMITS list to people just like the car lots are to Sailors. Jeff is running a business that has the movers doing illegal things just to keep their jobs, almost like they are afraid of him. BEWARE OF THIS SO CALLED BUSINESS THERE ARE BETTER ONES, SHOP AROUND SO YOU WON'T GET TAKEN FOR MORE MONEY THAN UR QUOTED OR CAN SPEND. I HAVE REPORTED THEM TO THE BETTER BUSINESS BUREAU. read more

Canceled the day of our move an hour after it was scheduled to begin. I spoke with Jeff (the owner of Best Family Moving & Storage) last week and received a flat-rate quote for a move to northern Virginia. I confirmed with his wife who sent me an invoice as well as copies of the company's insurance and incorporation documents. We were scheduled to begin our move at 10:30 this morning. The truck never arrived. At 11:20 I called Jeff and received a call ten minutes later informing me that Jeff was CANCELING. He claims that his garage lost power due to the hurricane; however, he could not explain why he waited three days to inform us of the cancellation. If he had informed us earlier, we could have easily scheduled a move with another mover. Jeff refused to provide any financial compensation, and when we asked when he could move us, he said we should "start looking at the yellow pages". We will be suing Best Family Moving & Storage in small claims court to cover our increased costs. Do yourself a favor and don't waste your time with this shady and unprofessional company. read more

This was my WORSE moving experience ever! If you want someone to actually show up to move you, DO NOT do business with these movers. I filled out a form on line to have movers contact me to move my son on a specific date. I received a phone call from a few moving companies and decided to go with Best Family Moving & Storage out of Norfolk VA because they were most reasonably priced. Well...on noon of the day they were supposed to show up, no one showed. So I called and left a message for someone to call me. I received a call back about 15 minutes later and was told that we were on the schedule for the following day. That was a lot of BS! My son and his roommate were in the room when I spoke on the phone to confirm the date and time and they heard what was said on the phone. Also, the email that was sent to Best Family Moving & Storage had the date and the items that needed to be moved. They said they would call around to see where their guys were and see if they would be able to make it by to move my son and no one called back! My son was only moving from one apartment to another and the apartments were only one mile apart and we only needed the furniture moved...we were moving all the boxes ourselves. We ended up calling and renting a UHaul and moving everything ourselves. I still have not received a call back from Best Family Moving & Storage. I WOULD NOT RECOMMEND THEM TO ANYONE...NOT EVEN MY WORSE ENEMY!!! read more

Let me first start by saying, first impressions last a lifetime. And honestly Jeff Gallagher really impressed me when he came to my home to do a free estimate. He showed up almost 2 hours late for the appointment, but in his favor he kept constant communication with me letting me know where he was, sitting in traffic, etc. When he finally did arrive, he struck me as a honest, hard working, down to earth, kind of man. Jeff did a complete walk-thu and after that, Jeff and I talked for about a good hour or so after wards. The initial quote emailed to me, consisted of moving all of my household goods w/ packing any items for $675. I was so amazed with that quote I ask Jeff what would it cost to pack & move the entire home? He replied $1450 with military discount! I immediately contacted him and scheduled a date to utilize his services. Well, unfortunately, on two separate occasions I had to move the date up a week, both times I gave Jeff a weeks notice to reschedule. He told me that was not a problem, and someone from the company would be calling me the day prior to make sure everything is still good to go. May 16, 2011 at 0800 was the scheduled date. I did not receive a call the day prior nor did anyone show the morning of May 16 at 0800. At 0830, I called Jeff and asked if we were still good, he told me that he would call me back when he got to the office in about 30 minutes. 0900 rolls around call back. I called him back again....no answer, so I left a message. At 1030, I called my wife and had her call from a different number. Jeff answered. Jeff told my wife that he was out of town at the present time and that his scheduling guy John had us down for 17 May at 0800. But, they still wouldn't be able to move our belongings on that date because (allegedly) they had a big military move scheduled from that date until the end of the week and all of their workers are off. Now, if that was the case, why in the hell didn't anyone call me prior to let me know? So here it is the day of my move and now i have to scramble to find another company. After about an hour or so calling around and trying to find someone to move my stuff on short notice, I found out some interesting info on "Best Family Moving & Storage". Accordingly, Jeff has a history of giving a low estimates but as soon as something big comes along that pays more money, scheduling conflict or not, guess who's going to get shafted? Just as soon as get back to work next week, I'm going straight to the Legal office on base and get the word out to all Military Personnel in the Hampton Roads area about this company. It's a little after 1500 right now, and still haven't heard from Jeff. read more

this is the ABSOLUTE WORST COMPANY EVERRRRRRRRR!!!!!! I scheduled a move with them on Tuesday (for a Sunday move) and I called on Saturday to confirm my move for Sunday. Jeff called me back to explain in great detail as to why he had to CANCEL my move because the military needs him to move a soldier and how he can't refuse the military because if he does they will never call/use him again. He also explained that I'm not the only move he cancelled for tomorrow! So I let him know that this is the SECOND time he has done this to me,yes SECOND time.The first time I needed him to move a curio cabinet and he agreed that he would. I called him relentlessly on the scheduled day of the move and he wouldn't answer the phone. Finally, a few hours later he answered and said "sorry, I won't be able to move you" and hung up! As soon as he cancelled this time I was 100% certain that he the "unreliable mover" I encountered EXACTLY 2 years ago. Basically if you're not spending more than a few hundred dollars with this pathetic company they don't need your business. He did let me know that IF the military doesn't need him that he would be more than glad to move my furniture. hahahahah lol lol lmao. After this stunt, he would have to pay ME to move my things! I hope and pray that the military does give him this job so that they can see what a bogus company it is AND NEVER HIRE HIM AGAIN!!!!!! Now at the last moment I need to find a RELIABLE moving company. I wish I had read these reviews BEFORE I called that liar. Not only am I going to post a complaint here,but I'm going to post one with the BBB because ENOUGH IS ENOUGH read more

My boyfriend and I used Best Family Movers today in Ghent, from a 3rd floor apartment, to another third floor apartment in the POURING rain. The three movers were incredibly professional, polite, clean, and helpful. They never once complained about the weather, conditions, or anything else. They wrapped all my furniture in plastic wrap, which no mover I've used has done before, and it kept things safe, and dry. There was no major damage (a few chips here and there, but that's to be expected) to any of our furniture. They even helped unload my boyfriend's rental truck. There was a minor difference in the price quoted over the phone and the one on the invoice, and it was quickly resolved. The move was completed in 5.5 hours, and that's what I expected, and we paid less than $500. I would definitely recommend this company to someone looking for a reliable company with reasonable and competitive pricing! read more

I wish I could give them negative 5 stars. A couple years ago (I feel so strongly about my negative experience with this company that I am still thinking about it two years later), when I lived in VA, I was moving five blocks down the street in Ghent/Norfolk, VA. This company gave me an on the phone estimate for exactly what I needed done. I was very accurate with my descriptions. The men who moved my things were nice, but they did not finish the job. I had two rooms left of boxes (some with books--very heavy), some outdoor furniture, and a lamp that they couldn't move due to their schedule. I had communicated to the men that I did not feel safe with my roommate and that I did not want to move the boxes myself, but they said there was nothing they could do because their boss said they needed to be somewhere. I had to move five carloads by myself of boxes while my volatile roommate was moving in his newer roommate. They ended up charging me $300.00 more than estimated (for a total of 600 and some change). After paying over the estimate, I still had to move, in my small, 2-door convertible with the top down to fit all of my stuff in it in the middle of November, five different loads. (I'm a small girl and my back isn't the greatest...in fact, I just had surgery a year after this move due to unrelated issues with my back.) But, the whole reason for my move was to get away from this roommate, and then I had to go back alone and move my things. WHEN I CALLED THE COMPANY TO COMPLAIN during my lesson planning period (a call that lasted 45 minutes), the man representing the company swore at my several times (d_mn, f---k) and insulted my cleanliness (ridiculous because everything was in a box and was clean). After repeatedly stating my unhappiness, he promised to send me a $25 check...wow. Even that meager amount of compensation never arrived. I found him to be dishonest, unprofessional, and verbally abusive. I am a VERY EASY-GOING person who is easily satisfied with service. If you are a young girl who has moved 8 hours away from home and needs to use a moving company to help, DO NOT go to this company. They will seem friendly before the move, very helpful, etc., but they are dishonest and only interested in getting your business. Once they have your money, they're completely rude, worthless, and unprofessional. Apparently, they do not value repeat customers since they didn't seem to care that they were severing ties with me for any future use. Since this experience, I've hired two other moving companies--both MUCH cheaper with even a further moving distance, accurate with their estimates, and kind the entire time. I felt safer and happier by far with those movers. STAY FAR AWAY FROM THIS SHAM OF A COMPANY..."best" and "family" are both manipulative words when it comes to this company to try to trick you into feeling secure in your choice. These words actually communicate the opposite of what this company's service ends up being. read more

I thought i was going to get a reasonable move at a reasonable rate. I spoke to who i assume was the owner who explained to me that if the tunnel were to shut down that i would still be paying the hourly rate....so if the tunnel was closed for ten hours, then i would be billed those ten hours. I disagreed with him and the next thing i know he is swearing at me telling me his done he aint moving me. I tried to get him to calm down but he would not ..just kept swearing at me saying i was probably some f'ing (except he said the real word) government worker or military. I told him i was and he said to me that we were all alike...we all wanted something for nothing. Then he proceeded to tell me what cush jobs we had and how he had to work hard for his money.....end of story is he refused to move me, swore at me and made disparaging remarks about the military in this area and civil service.....I honestly have never been cursed at this much by anyone in a customer service business....I would not suggest you do or do not do business with this firm ....i am just relating my experience read more