Keith and Jamie were unbelievably helpful with a complicated reservation I had. I appreciated their patience, their kindness, and their efficiency in getting me a vehicle! read more

One employee; 10 customers in line x 10 minutes per customer = 100 minutes waiting. The employee is not to blame, he is doing the best he can with the tools his employer has been providing him. read more

My rental experience with Avis was horrible. Do not spend your money renting with this company. The car was dirty and there was food left from the previous occupant. My rental reservation showed that I chose a car that was a crossover type in the picture - when I arrived to pick up my car they put me in a different car and kept saying "this car is in the same class of vehicles". I wasn't looking for an upgrade, just looking to rent the car in my reservation picture or one similar. In fact, the exact car was parked right next to the car they forced me to take. When I called customer service to report the food and issue with the car the representative hung up on me. I worked in customer service my whole life - this company's service is horrible. read more

Avis Rental Norfolk Airport wait time is almost equivalent to DMV wait time. I booked a car a week in advance for pick up at 12:00pm. When I arrived there was no line but I noticed a lot of people standing around. I checked in at the counter around 11:30am. I was told to have a seat and they would call me when they have a car cleaned and ready. It is now more than an hour later and I am one of the people standing around ! still waiting. read more

I was recently on vacation in Tampa, Florida (May 26 - June 8th). I rented a vehicle from Avis in Newport News, Virginia for 2 weeks. The cost of the rental was $865. Unfortunately, I had an accident on May 31st, not vehicle related, that prevented me from safely operating a vehicle I contacted Avis customer to determine if I can drop the vehicle off early at Tampa International Airport. I was informed I would not be liable for the unused week, however, the fee maybe higher due initial rates quoted were based on weekly rental. I agreed, dropped the vehicle of at the Airport with the Avis attendant on June 1st. While getting out of the vehicle, I asked the attendant where was the closest wheel chair and the location for the area to call an Uber. The attendant stated the wheelchair was inside the airport and I would have a long way to go to get to the Uber pick up zone. On crutches, I got out of the vehicle. The attendant, which was now working on the vehicle that pulled in behind me, stated, I can drop you off downstairs and you can call an Uber from there. The attendant drove me to the Transportation Shuttle area near the rental car garage(in the rental car I dropped off) and dropped me off where I called an Uber to take me back where I was residing. The issue I have been having with Avis is that they are requesting a paperwork from the return of the vehicle. I never went into to the airport and do not have documentation that the vehicle was returned on June 1st. I did call them on June 2nd, and was told it would take 24 to 48 hours for the system to process the return. I ended up flying out on June 6th. Avis adjusted my rental agreement from May 26 to June 6th, resulting in a bill of $1933. I have been in contact with Avis since June 10th and continued to get the run around. I have provided them a gas receipt and a copy of the Uber receipt. They are asking for a rental return receipt and I do not have that. read more

Waiting time was over 3 hours. Representative was very rude. Said she called us an hour ago which was a lie. I kept asking where we were in the queue. Could not tell us. Manager comes in. And kept saying 3 times he just came in and refused to help. Every car rental place at the airport had no rental cars. Great welcome to Virginia Beach. Even called Avis & Priceline to no avail. read more

First and last time I rent with Avis. The car had two dents in the door and tire pressure in one tire said it was 32 while the rest were at 40. It was an EV car which supposedly was at full per agreement. It was at 12 so had to immediately go charge it. Called 1-800'number and they said go exchange at nearest location. I go to the nearest location which is a half hour away only to be told they had no cars. Then told I needed to drive another hour to go to the airport. I call the one 800 number again and I am told again to go back another hour to the airport or I can go have it towed. Then I get put into an automated system to get them to come get the car. At this point, I hang up. This car company is horrible. read more

Avis Rent A Car - Tire pressure - Car Rental Near Me - Norfolk, Virginia

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BUYER BEWARE! This was a terrible experience, and decision. And I definitely will not ever rent a car from Avis ever in the future. If I have zero options. I will rent from Turo. Or choose to Uber! Absolutely ridiculous for it to be that different of charges for a 1 day rental! Never again! Learn from my mistake and go elsewhere. I rented my daughter a car for nearly an entire week and it costed about that much through Enterprise. Really really disappointed! Also when they delivered the car to me, they upgraded my car. I didn't ask for an upgrade, they charged me for that upgrade. And the gas tank was only a 1/4 of a tank. When I returned the car, I had filled it up, and returned it nearly full. They charged me a $25 fuel fee. Just a bunch of bogus fees on top of fees! read more

Avis Rent A Car - The estimated charges they quoted and emailed me. - Car Rental Near Me - Norfolk, Virginia

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Rented a car from Avis. I returned the car full of gas (filled up maybe 1 mile away). They still charged me a fuel service fee. Fraud fraud fraud. I would never recommend anyone rent a vehicle here. read more

This was a frustrating rental from the beginning. Despite having a confirmed reservation, there were no cars available when I arrived, and I wasn't given a vehicle until two hours after my reservation. The staff didn't seem particularly concerned and provided little in the way of updates or solutions during the wait. On top of that, I was hit with a fuel service charge even though I returned the car with a full tank, simply because I didn't have a receipt. The tank was full, so there was nothing to "service." From top to bottom, the entire process felt careless and unprofessional. I wasn't expecting anything exceptional, but somehow Avis still managed to underdeliver. read more

Check in was quick, thanks to the young man who helped me at the counter. When I went to get my rental, it was scratched up, didn't have the USB that was compatible with my phone and had a different operating gear shift I had never seen before so instead of driving off and getting Into an accident, I went back to the counter and requested a new car. He was very accommodating and helped me get a new one. read more

I wish I saw the reviews before coming here. Reservation was 5:30 It's now 6:30pm . The agent said they were cleaning the car. What's the point of having a reservation? Time is money. read more

I would do 0 stars If I could. Booked a car and they took my money but when I showed up there was no car available. I called 20 mins before arriving that they would have a vehicle for me and they lied and said yes. Horrible customer service, rude and claimed they had no phone for the Norfolk international airport. Wasted driving 45 mins to drop my girl to have the rental car and now I wasted gas and a hour and a half. read more

Avis employ I spoke to Freddy 47095 Avis Lied, Took My Money, and Made Me Miss My Best Friend's Funeral -- Disabled Veteran Treated Disgracefully If I could give zero stars, I would. What Avis did to me over the past two days wasn't just bad service -- it was dishonest, careless, and emotionally devastating. I am a disabled veteran, and because of their incompetence, lies, and refusal to do the right thing, I missed the funeral of one of my closest friends. Here's exactly what happened: I made a reservation for October 1st at 2:00 PM at the airport location. Before I even arrived, Avis had already charged my card for the full amount of the reservation . So when I got there, I was completely blindsided when they suddenly told me I needed to present a credit card to get the car. The only reason I was blindsided is because they had already taken my money -- they were happy to charge me first, but had no problem giving me it back especially after the full amount was already charged and enough on the card for a deposit. Then, the staff told me they can't help and to call the reservation line where they told me another location had another car waiting for me and that they would change my reservation for me . I did not cancel anything -- they changed it themselves and promised I'd be taken care of. Trusting them, I spent money on Uber rides to get to the second location. When I arrived, I found out it was a blatant lie -- there was no car waiting for me, they were actually completely out of cars and this is not even 20 min after getting off the phone with the reservation line. And no one cared. Instead of helping or taking responsibility, they shrugged it off and told me to come back the next morning with my debit card with 300 dollars deposit , assuring me that if I showed up at 8:00 AM, when the store is supposed to open, my car would be ready and waiting. So, I did exactly what they told me. I showed up at 8:00 AM sharp the next morning, expecting my confirmed reservation to finally be honored. But when I got there, the location wasn't even open yet. I had to stand outside and wait for someone to finally show up. When they did, I was told -- yet again -- that there were no cars available, the only option they gave me was wait until someone drops off a car. I waited, still holding onto hope that someone would make this right. After all that waiting and a vehicle finally showed, during check out and running my card AGAIN for a reservation they finally told me I couldn't rent a car at all because I didn't pass a credit check -- a credit check that was never mentioned to me at any point during this entire ordeal. I brought everything that I was told required. By that point, Avis was holding hundreds of dollars of my money, and when I asked for my funds back so I could try to book a last-minute flight or another rental elsewhere, they flat-out refused. I was told I'd have to wait 5-7 business days to get MY OWN MONEY back. I didn't have enough left in my account to make a third reservation or buy a plane ticket. I was stranded. Because of their lies, lack of communication, refusal to return my money, and total mismanagement, I missed my best friend's funeral. That is something I will never get back. Two full days wasted. Hundreds of dollars tied up. Multiple Uber trips paid out of pocket. Hours spent waiting, being misled, and emotionally crushed. Avis didn't just inconvenience me -- they caused real harm at one of the most difficult times of my life. This company is an absolute disgrace. Their management is incompetent, their communication is nonexistent, and their customer service is cold and indifferent. If you're reading this, do not trust Avis with anything important. They'll happily take your money in seconds, lie to your face, and then leave you stranded while they hold onto your funds for a week. Avis didn't just ruin a trip -- they robbed me of the chance to say goodbye to my friend. I will never forget this. read more

I went to pick up my reservation and the employee at the counter said it would be a few moments to get a car. It was almost 2 hours!!! The last thing anyone wants to do is wait for their reservation after traveling in a plane all day. Horrible customer service! read more

After renting cars from Avis for over 15 years at the airport I'm overdue to weigh in. My most recent was before Thanksgiving and it was one of my better experiences. Overall it's very hit or miss. The pre & post COVID of the operation seems somewhat similar. What's different, not enough staff when busy. What has changed is availability of cars and pricing. However this is everyone. What's the same, decent counter service and receptive customer service if a problem occurs. I once had a car breakdown on the road in a rural area. They had a replacement within an hour and half. The cleanliness of cars has been mixed. Typically mileage mixed as well with newer to over 25k. Condition has been good. Avis is never my first choice, but I do not avoid them either. Just typical they are pricey. Find them on the lower level by baggage claim with great signage. 2.5 seems right, rounding up with last experience better. read more

Avis Rent A Car - Car Rental Near Me - Norfolk, Virginia

One of the worst customer service experiances. The people behind the counter could not care less about anything. Booked a car, waited 2 hours to be told they dont have it and we could either cont to wait for an indefinite amount of time or take another. Just utter nonsense caring from everyone that the desk read more

The car I just got from Norfolk airport is the dirtiest car I've ever rented both inside and out. And it reeks of dog urine. To add to the frustration, their loyalty program is a joke. If I book with my preferred number I still have to call to customer service to get it linked. If I don't it doesn't show up in the app and I'm unable to use the preferred booth. Even more surprising is if it's not linked even though they can see you in the system at the counter, they can't link you. So after waiting two hours to get a car, I still have to call customer service to get the rental linked so I can get my points. What is the point of being a preferred member and using Avis? It's a loyalty program that's more hassle than it's worth. read more

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My flight arrived shortly after midnight on 19 December and the rental counter was closed by the time I got there at 0020. The only counter that was open was National/Enterprise. I spent the night in ORF airport. I was told the next day that the employees are supposed to wait for the customer. They had a record of my reservation. read more

Waited over 3 hours to pick up our car, terrible communication about what we were waiting for. Horrible company, horrible service, avoid them like the plague. read more

A bunch of scamming is what I experienced. picked up the rental at the airport that was already PREPAID. agent asked if I wanted insurance and I absolutely said no because my insurance covers rental cars and I made that clear from jump. returned it WITH a full tank of gas which i also made clear from jump only to find out they charged me an extra 245 dollars for insurance, fees, and refueling when I ended up having to contact customer service about my money DO NOT EVER RENT FROM AVIS read more

Let the other reviews be a sign - you will wait hours for a car. My reservation was for 8:30pm and I arrived at 11:30pm due to flight delays. There were folks already waiting over 3 hours, and I waited over an hour and a half which crossed into the next day by the time I got a car. When I got my car, no confirmation of rates or the like hit I looked at the paperwork - they were charging me over double the confirmed reservation! The agent said there was nothing they could do, it was the rate and to call the 800 number. I did the next morning and a "case ID" has been assigned, but no resolution by the time the car was returned. The rep that time told me it was a higher rate because the car was picked up a day after the reserved pickup date; remember, though, this was their delay in assigning a car! The audacity and continued systemic issues reported by others in Yelp is absurd - corporate needs to get involved. read more

3.3 HOUR wait for a car I reserved well in advance. There were approx 50 people waiting for cars. Tellers doing their best to manage chaos, management absent and probably the cause of overbooking, I would be embarrassed to work here, and I will not be ever using AVIS again. read more

Long lines and poor customer service. Budget is the sister brand, and they are just as bad. I would not recommend either company. read more

Avis Rent A Car - There was only one person at the Avis desk in Norfolk airport, and they were not the best person. - Car Rental Near Me - Norfolk, Virginia

I would give this scum of a Company an absolute zero star rating if it would allow. Made reservation, received confirmation, and prepaid with my credit card. Showed up to pickup the car and was told sorry but we are all out of cars. No attempt to try and find me a car elsewhere, no attempt to call another Avis location to check availability, and on top of it, I'm told the refund could take 3 to 10 business days. The woman at the counter displayed not one ounce of empathy for the fact we were now stuck at the airport with no transportation and she sat there with a " too bad, tough luck" attitude. Seriously, I would walk before I would ever use this company again! read more

When you go to Yelp and realize you should've read reviews first... Short version: my flight was delayed/rerouted/every nightmare possible. I get a car through Avis because they're open late, I call an Avis representative because I am delayed because of my flight. She kindly assured me that there would be a car because she was able to change the reservation. I get to the airport and they "don't take same day reservations". They wouldn't budge. I explained my situation and as we say, I just can't even. I won't be using Avis in the future for any car rental and I'll never speak to my friends again if they do. My lord. read more

Unhelpful at the desk, refusing to look at any of my confirmation information. Did not help me locate any of my rental information, and just told me that call customer service. Zero help. The customer service changed my reservation to my coworkers name then told me they can't give me a bill that I'm paying for because it's not in my name anymore. Will never come back. read more

When you go to reserve a car, it does not mean it's reserved... in fact they have no cars and tell you and 50 other people to wait an hour while they hopefully get 1 car back in every hour which they don't. read more

My wife and I were taking a vacation to the Outer Banks. The nearest airport is in Norfolk, VA. We needed a car to get to our destination, and picked Avis as I thought they were a top-of-the-line company. At least they have been around forever. Boy was I wrong. We arrived on time to pick up our car. The agent apologized and said they were backlogged trying to clean cars for all the customers that day. As Saturday is one of the busy days for rental homes to change hands at the beach, this sounded reasonable, and there were several parties waiting for cars at that point. After waiting for about 45 minutes and seeing other waiting people get called to the rental desk, I politely asked the agent if he had any idea when we might get a car. He said he thought it would be about another 20 minutes, reiterated the problem with cleaning cars quickly enough to keep up and said that we would get a car even if it was more vehicle than we had reserved. Finally we were called to the desk and handed keys to a Toyota Corolla, the class of vehicle we had signed up for. When we got out to the lot, we saw many vehicles of various kinds that seemed ready to go. Why were we made to wait 90 minutes past our reservation time when there were so many vehicles? In my experience, most companies would try to get you on your way quickly even if it meant a free upgrade. As we drove the car, we discovered that: - The gas gauge was stuck on full. So how were we to know we wouldn't run out? Maybe the previous renter had thought, "Great it looks full so we won't buy any gas." - The car had not been cleaned. Apparently the agent was lying through his teeth. - There was no fluid in the windshield washer. - There was a noise and vibration around 35 mph. This car was in need of attention. - I called Avis before we were to return and expressed my concern that we might run out of gas, as we had no way to know how much was in the tank. I was on hold for an hour while the agent tried to find some way to get me some help. I believe she tried her best to do that, but to no avail. The Outer Banks is a hugely popular summer vacation destination, and I'm sure Avis rents many vehicles to vacationers there. Nevertheless, they apparently had no relationship with anyone in that part of the world who could help. Eventually, I tried filling up the tank by squeezing the handle on the gas pump lightly so that it would not shut off. If I tried to set the pump to go off by itself when full, it would click off immediately. I spilled a bit of gas that way, but at least I knew the tank was full. This was easily the worst car rental experience I have ever had, both in terms of customer service and in terms of the condition of the vehicle I was given. No more Avis for me! read more

Its norfolk airport is the problem all rental facilities you have to wait. I need a car. Highway lazy robbery. Never ever ever have a car ready ever. read more

This is hands down the worst experience I have ever had renting a car. I have a reservation and yet I have been waiting over an hour and a half now. No updates have been given. I was just told to sit down and they would call my name. I have never and will never again. I will also be giving this feedback to my job so that no one else experiences this. The reservation was made for a business trip. What a way to begin a work week. I wish I could give a 1/2 star rating. read more

Sigh.... The employees here don't wear masks or name tags even though it's required at the airport. They don't care bc they know they can't get fired. They have a sign stating they have no staff and it shows. The staff is extremely unprofessional and unhappy. They said there is no manager or anyone to talk to for issues so basically you can just walk if you don't like it. Thanks "Ann". My final straw with Avis. Bye Felicia! read more

Avis Rent A Car - Be kind - Car Rental Near Me - Norfolk, Virginia

Customer service interactions. Picking up vehicles that seem to not be thoroughly vetted for cleanliness and safety.

Absolutely the biggest waste of a rental location. Waited over 2hrs. I'd be embarrassed if I worked here. I have rented over ~150ish cars and never experienced this poor of service read more

If you have anywhere to be within three hours of arriving to get a car even if you have a reservation don't count on being on time. So slow

First time renting from avis and will never rent from them again. Got my bill and they charged me for rental insurance which I told them no. Then I get home and check my bank statement and they over charged me $59. They have refused to reimburse me for the over charge. read more

Outrageous. Car was booked months in advanced. Checked in at the counter and told 2-3 hour wait to get a car. Multiple other people in same situation. Never using Avis again. read more

We were given a car with the check engine oil light on. As soon as we realized that, in the parking lot before leaving, we returned it to protect their car and asked for our money back. Not only they gave us a bad car but they asked us to park it again really far and refuse to give us our money back and threaten to charge us $500 for not driving it back to a different department as if we even used the car. This was the worst customer service I have ever experienced. I am even considering suing them for wasting my time. They still have not refunded the $151 left out of $551 they charged my card for a car I did not use. read more

I had reserved a suburban over a month ago for an important trip. While driving to the airport to pick it up they called and said they did not have one but we have a mini van instead. So this was unacceptable as I reserved over a month ago and they kept sending me emails reminding me about the rental. So as we are discussing with the front desk via phone, they just hung up on us. So customer service is terrible and they will give you what ever car they have in stock. So I will never use them again. read more

I picked up my vehicle on 9/8 and returned it on 9/13. Arrived close to midnight but picked up my car down in the garage by the preferred booth. Upgraded me to a midsize SUV at no extra charge. Car was subpar clean but manageable. Didn't sell me on insurance, nothing. Returned the car back to the garage and found it very easily without hassle. Easy access to the terminals. No issues like what many have said. read more