My boyfriend and I came in yesterday right before closing time needing a car tow dolly, and even though it was so close to closing, Maresa L. never made us feel rushed. She went above and beyond to make sure we had everything we needed and took the time to help us figure out how to properly attach the dolly to our truck. The process took a little while, but Maresa remained incredibly patient, professional, and kind the entire time. Her hard work, attention to detail, and willingness to help made what could have been a stressful situation so much easier for us. Customer service like hers is hard to find these days. Thank you, Maresa, for staying positive and making sure we left safely and with everything we needed. We truly appreciate her help and would absolutely recommend this location because of employees like her! read more

DO NOT RENT FROM HERE!!! they charged me any extra day ($40) for being 10 mins late. they are cheap and just want your money!!!

Dont take responsibility for their employees mistakes. ONE OF THE EMPLOYEES didn't connect the trailer to our truck correctly and it damaged the whole back. read more

This was my first time using a storage unit and I felt so lost but Garret made the process so seamless and painless, a true pro. Meanwhile Nehemiah went above and beyond in helping me out! Great staff and location here. Storage unit was clean. Happy I found this place. read more

I gotta say the staff was on point knowledgeable about items very impressed. Also easy to get a rental and drop off was so convenient. I highly suggest also very affordable. read more

U-Haul - Ontario - My 8x4 rental - Self Storage Near Me - Ontario, California

DO NOT RENT FROM THIS LOCATION!!. Habitual equipment failure. With both trucks and trailers they hook up to your vehicle. Fail to confirm equipment is suitable for use and / or attachment. Renal Insurance company's policy is to deny any and all claims. read more

I am sad that I must leave a one star review to fairly assess the storage facility. Uhaul booked both my truck and storage facility. Through the reservation process and rentals all Uhaul employees were kind and helpful so this is not a reflection on them. This particular facility was very unusual. Everyone should know. As pictured, the units are stacked double decker. To access the top deck, one must climb a metal portable staircase. This did not work for me. The facility was not at all what i expected. I remember seeing something like this in the 70s and it was for storing pallets of merchandise via power truck lift. Furniture storage would not be practical on the second floor. I had a 200 lb wooden desk to store and after seeing the storage space was situated diagonally, I realized there was no way my boxes and furniture would fit. We looked at their largest unit just to check. Not only could I not imagine my 10*10 lightly packed truck to fit in there, I can't imagine putting my items in this facility at all. It was dirty old creepy stinky and had people very clearly living out of the units. I witnessed two people moving very dirty lawn chairs and food from the facility. They had been living outdoors and storing belongings here. Clean units are not prioritied. I saw strong evidence of rats. The odors were bizarre and overwhelming. read more

Came early morning for pick up I requested 4 days Came in they didn't have the truck or neither the trailer Not even a phone call for availability Don't recommend this U haul area store read more

Maresa and Paul where great!! Both were super great and help make my recent move much easier. Thank you both (: They deserve a raise

Find a different uhaul location that maintains their equipment. Arrived to pick up my trailer rental. The turn signals did not work. The employees response to that was "if your okay with it than I'm okay". I took the trailer because I needed it for a move and there wasn't any others available. I guess I should have declined. When we went to load it the door on the back would not open or close very easily. It took two people to even get it to move. Then when I returned it I was told that the brake fluid container was leaking and it should have never left the lot. I guess I should have done a detail walk through before I left. I just assumed that Uhaul would maintain their equipment. It gets two stars only for the positive checkout experience at the front desk.. read more

I was quoted the wrong amount for the day so when I returned the vehicle it was more expensive than I thought management said there was nothing they could do to fix it so I was very disappointed read more

Manager was very combative when I was there to drop off my trailer. When I showed up he said there was no space to deliver the trailer there do notice that the address there was given to me from U-Haul for drop off. He mentioned that it wasn't his problem if I to go to another address (huge inconvenience) and if I did listen to U-Haul on dropping it off there that he would charge me a 200$ wrong address delivery. Please look into this manager very unprofessional. read more

Overall the services at U-Haul in Ontario was very pleasant the assistant manager Nehemiah, who made what felt like a life crisis and stressful move out experience into a genuine sense of relief. Very understanding and a genuine person STOP BY & TIP THE MAN FOR MEEE YEAH Thanks NEHEMIAH. read more

Came in with my daughter who had a scheduled rental for 10am. We waited 10 mins past her scheduled rental. There was no acknowledgment of me and my daughter who was waiting for 10 mins. from this heavy set girl behind the counter.as soon as another Hispanic couple comes in, the heavy set girl proceeds to ask the couple do they need any help? It was as though,me and my daughter did not exist. I brought it to her attention and she got irate, threatening to cancel my daughter's reservation. She is very unprofessional and needs training on how to service all people of the public. read more

Nehemiah was above and beyond! Last day of the month is a busy time and he handled it like a pro. Thank you for being thorough with your instructions. Nice guy, should be promoted to the top if he is not already. read more

Yooooooo .... Macc was amazing. I just cannot thank him enough for the grace. He was so helpful and patient with me . I recommend this location to all Ontario residents . Ask for Macc read more

Avoid this place, customer service doesn't exist at this facility. Whom ever hired the workers got bamboozled. Rent from another uhual.

Severely understaffed takes forever to get anything done. Be prepared to wait 30 mins + for anything

Despite an unpleasant experience at Home Depot, we visited your establishment to rent a truck. Solomon's exceptional customer service made our experience remarkably positive. His friendly and professional demeanor was greatly appreciated. Thank you Solomon! read more

This place is literally run but by a bunch of morons. Made an appointment to pick up a truck at 7:00 a.m. because I had to be somewhere at 8:00 a.m. got there and the app would not allow me or give me instructions to grab the keys. After being placed on hold for almost 45 minutes I was able to get an agent on the phone, who was helpful but then I had trouble opening the lock to the key. Another 15 minutes went by and I was able to get the key. Went to the truck which was placed to the front and ready to be driven off just to find out that the idiots there placed the wrong key in the lock box to another truck which, I would have taken however it was sandwiched in between two trucks. read more

Terrible customer service, when you can get the guy behind the counter off of his cell phone

Nehmiah aka "Mack" is the single most competent employee I have ever met. His customer service is unparalleled by anyone you could hire. He turned my stressful day into a smile all whilst handling a large rush of customers. His service was not just great, it was a life experience. He is exemplary. For the management: Give this man a raise, losing him as an employee would be a tragic loss for your business. read more

We came here for a quote and we were helped immediately. We asked to view the inside trailers and the employee let us view them. All our questions were answered and we were provided with an verbal estimate. The only reason I'm giving this place a 4/5 is because I needed a printed estimate for my job (they will be picking up some of the tab) and they weren't able to provide me one because of the printer. I thought this was semi rude because I'll be spending over 3,000 here, I think asking for a print out isn't too much to ask for. read more

Lleve una Toyota siena para que le pusieran el jalón me dijeron una hora y no estaba lista la dejé desde las 9 am y regresé alas 11 am y nada después ellos no me llamaron y volví a regresar como las 12 hay un muchacho moreno no sé el nombre pero tenía mala actitud porque yo no hablo inglés y vi una descriminacion así mi me dejó muy mal la conexión de los cables tube pagar a otro electricista para que me arreglaran lo eléctrico y lo que me dijeron una hora tardó todo el día desde las 9 hasta las 6 pm read more

Customer service is bad the guy was helping 3 people at the same time and was not helping accordingly, we came back to return it and the women with colored hair orange pink eating an ice lollipop talking to us at the same time so unprofessional, we had to go inside because she couldn't stop eating her iced lollipop. I even told the manager and the women was laughing. Manager didn't do anything about it. read more

Great customer service I rented a trailer I reserved it it was there when I came to get it staff was friendly real talkative and willing to help I recommend this place 100% read more

I had an appointment for a hitch install today. Upon walking to check in I was greeted with attitude by the agent up front as if I was inconveniencing him after I had rearranged my entire schedule and left work to drive 20 mins to them. After having fully paid for the installation and product, I was told they "may or may not" be able to install my hitch because they were short staffed for the day. The manager then proceeded to "help" me and tell me the hitch installer had family problems the day prior and told them he wouldn't be able to come in. So with over 24 hours notice of them knowing their employee wouldn't make it, it didn't occur to them to let their scheduled clients know of the situation. Not one apology for the inconvenience or anything. Greeted with attitude and excuses. UHaul must be so proud of the workers they have greeting their paying customers. read more

I rented a U-Haul truck and dolly. The paper work on the fuel tank capacity was wrong. They marked it higher than what it was. To add insult to injury I returned it with extra gas and I was told "there are no refunds." read more

Had reservations , took my pic, DL info paid, showed up with and waited 45 minutes... yup , 45 min!! 1 rep was available and 10 people waiting. This isnt the reps fault, he was the only one i saw the whole time. Uhaul why allowing your customers to wait 45min - 1 hr, I expected better service from a company who's been around since 1945. read more

U-Haul - Ontario - 1 rep was available and 10 people waiting. - Self Storage Near Me - Ontario, California

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I had such amazing experience with this Uhaul location. The customer service was beyond expectations, friendly, courteous and fast. I would recommend and return without hesitation. The truck was clean and reliable. Thank you for making something hard like moving, easier. read more

Rarely have what you need been here and turned away the equipment is not available. Management and staff are not trained to carry out simple tasks.. Not the first time I've done this at this same location. read more

The 5 stars is specifically for Nehemiah, he was very friendly and super helpful in getting us taken care of. Unfortunately due to U-Haul's lack of setting up the website properly so that I couldn't rent certain vehicles past closing (24/7 pickup does not apply to all vehicles apparently) and at the specific pick-up location I originally requested 10 days in advanced, Nehemiah was able to get me approved for the vehicle I needed last minute and get me on my way to help load up all of the equipment needed for my wedding the following day! Thanks again Nehemiah you're the best! read more

I called this morning to make a reservation for an auto transport trailer and as soon as I got the reservation text I completed my reservation & headed here. As soon as I got here, I was greeted. They are busy so don't try doing things last minute or you're going to get frustrated & you're going to blame the employees! (Saying from experience) All 3 guys were so helpful and I was in & out within 20 mins! Out of all other U-Hauls I've used, I think this one beats it by far! Recommend them 100% read more

I came in to pick up a u-haul vehicle along with a trailer. Unfortunately they had given away my trailer and I had to drive to another location to pick one up. I was told only a larger one was available but that I would receive it at no additional cost. Once I arrived at the new location , I was immediately told that I had to pay the full price of the larger trailer. It was only after I argued with that individual that he agreed to the price. It would be nice if more communication existed between stores so that other customers don't have to go through hassles like me. read more

The first thing is NO MASKS ON EMPLOYEES, NO SOCIAL DISTANCING AND NO GLOVES. If you have any kind of service from U haul you must realize that there is no cleaning or disinfectant was used to protect you from the Corona Virus. I brought my car in to put on a simple hitch and it took them two hours. Driving home I noticed an exhaust leak and a large clanking noise. They told me to come back in two days for them to look at it. When I took it back they said the exhaust needed to be readjusted due to the installation and they also a Ratchet was left on the car. That is what was making the noise. read more

Me and my brother went here this morning to rent a truck. Little did I know that you need a reservation in order to do so. This is the first time I've ever had to rent a truck to move. Usually, I hire movers but I had very few large items that needed to be moved this time around. The employee checked to see what they had available, which was a 17' truck. It was bigger than what I needed but I'm glad they were able to accommodate me on my moving day. My only criticism is that they simply do not have enough people working the front desk. Poor Nehemiah was all by himself with a long line of customers waiting to be helped. He handled it though! He managed to answer phones and help me and another customer simultaneously. Way to go on the multitasking! read more

This location disposed of $15,000 worth of personal items from a truck my husband rented and is refusing to take responsibility even after my husband found some of his missing items in the dumpster behind the store. We are in the process of taking further action. read more

I got to give the guys at this uhaul all the props! They are always helpful. Special shout out to the assistant manager, Neimiah! My guy goes above and beyond to help people, always calm under pressure even when I have seen some pretty rude customers. These guys, in general and Neimiah, in particular, demonstrate outstanding customer service read more

Scheduled an appointment for a hitch to be inton my husband's truck as a Christmas present. I was given a date and a time and was told that I would receive a confirmation text. I never received the confirmation text so I called at 6:00 am and got an answering service person named Renee. She was very accommodating and sent a message to the Ontario U-Haul asking them to contact me ASAP to confirm my appointment. They never called me so I called them. The person who answered said that they don't even install hitches at there location and that I would receive a call back from one of their employees who was helping another customer. I never received that call so I ended up calling another company to have my husbands hitch installed. What a joke! I will never recommend this company to anyone! read more

The transaction was easy. Friendly people. Truck was reliable at a very low price. Truck had enough power to go up a steep hill and maintain 55 mph read more