This place makes it impossible to pay your bill. Each location has its own website which is time…read moreconsuming just trying to find the right one. There is no payment option on the Chino website, just sales information. I had to search through Google just to be redirected to another site for bill payment. My unit is located in Chino, however after searching through the payment site, I got the error message that there are no facilities in Chino even though there are TWO. HORRIBLE. It shouldn't be this hard to pay a bill.

My husband and I have been using A Storage Place for years. Very secure, clean and kept up very…read morewell. The prices are very competitive. We highly recommend for your storage needs.

First thing first, it starts with customer service and that's exactly what Ms. Rebekah did. Made my…read morewife and i feel comfortable and explained the storage sizes etc. I feel very safe and confident about my belongings here at Trojan Storage, thanks again Ms. Rebekah 5 stars *****

If I could put 0 I would LOL. My trailer was stolen w/ all of belongings moving from Vegas last…read moreyear 2025. I had an Apple air tag in it and it was tossed out a mile or 2 in a neighborhood. Supposedly the cameras weren't working that night by the gate to catch the license plates (all of a sudden) they were cooperative but still think it's a little suspicious.

The service at Chino Storage is great! The people are friendly and the storage facility itself is…read moreclean, well kept and very safe! I would recommend this storage facility to anyone.

Awesome service here, was in and out so fast, Mary knows her s**t and very informative. Was…read morethinking of going a bit further down but decided here and know I won't regret it.

in 2022 they increase my monthly payment double with out previous advise. Before the 2022 I was use…read morethis storage for severals times since 2017 but I thing they change owner or something. They change a lot because don't care about the costumers anymore.

NO LONGER FAMILY OWNED. My nonprofit agency has been with RS for 25+ years. Went from our monthly…read moreof $160 Aug 2022 to $190 Sept 2022 (when they new corporation took over) to $285 April 2023. (That's $125 in 6 months). As a nonprofit it has become a financial burden. I do appreciate the quick sliding door repair when it broke and came of the rail. I also do like the extended gate hours.

A Storage Place is safe and clean, pricing is very competitive, price increases are not often, and…read morewhen they do occur it is minimal. Lastly, management does a great job. They are helpful and very nice. A big thumbs up to Kathy.

Been a customer for a little over a month and thought I would give you a great review…read more Firstly, I want to thank Ms. Johanna and Ms. Kathy for a warm and friendly customer service experience. They were very flexible and offered 2 options. They showed me both storages and I had noticed how organized and clean everything was. From the parking, the office, the pavements, the outside of the storage structures and inside. It looks pretty brand new! They also have dollies and carts to help you. Everytime I go and they see me, they wave and ask if everything is OK. They send me reminders for my monthly payment and answer all the questions I may have. I have used storages in the past and nothing compares to this establishment.

Nice people and great service. The place is super clean they have those flat bed carts to help…read moreunload. They actually care about the customers and not just about get them in. Would recommend 100%.

Friendly staff Least expensive in unit I could find for the…read moresize I needed Good move in specials Clean facilities

Professional and friendly service... we were in a pinch to find a facility for my son's belongings…read morefor the summer because the initial place we chose would not respond to our calls. Luckily Natalie came to the rescue!!! Will definitely use them the 3 years of college ...

They are very friendly and helpful. Also the place is very well kept. Never had any problems.read more

Company claimed they sent me an email when they changed system. Card was not charged because they…read morelost information. Sent me an email on 1/28 to say I was being charged a late fee. Company claims they called me on my old number that I have not had for 4 years. Horrible customer service

Been here for years! Today I brought my sister with me picking up stuff from my storage unit, then…read moreI heard my sister's complaining about her experience with another storage facility in the area. Then I just realized Pomona 71 storage has been trying and working so hard to provide the best service. Anyway, I changed my 4 stars to 5 big fat shining stars! And now my sister is planning to move to Pomona 71 storage!