Had a great experience today. Davion helped me out in a big way when the app wouldn't allow me to…read morecheck in on my own. Thank you!

Initially we got hooked up with a box truck on short notice and that was cool, we were informed…read moreabout the gas surcharge and mileage surcharge. That's all fine after using the truck I filled the truck up to exactly where it was(15$) . And fearing that I might get charged for "not filling the truck back up" I approached an employee and made sure that I wouldn't get charged. She hopped in the truck and checked the odometer. She seemed a bit unsure but then said that there wouldn't be any problems. I double down and asked if she was sure. She said yes. So I left reluctant that I still might get charged. I got my bill that I was expecting immediately . Thirty minutes later I got a 30$ charge for gas. Livid that I had been strait up lied too I call customer service. The man "Robert" was helpful in trying to resolve the issue. Now I am supposed to wait two days to get an answer if I'm going to get my money back. My advice is to take accurate photos of the gas gauge before and after your use of U-Haul. Just seems like a sneaky slimy tactic to squeeze as much money out of customers. Rent at your own caution.

Facility is clean. I could have saved an hour loading if I knew correct loading bay. I got an…read moreadvertisement for a reduced rate after signing for the advertised rate, and they wouldn't give me that rate.

It was fine until I cleaned out my stuff and they charged me $2?0. Marquez is also unfriendly and…read morehung up on me when I told him I had cleaned my unit and when he told me the charges he called his manager to incur. If you do use this place, leave a mess. They'll charge you for it no matter what

The management here is absolutely AWFUL. The lady who is the receptionist during the day is rude…read moreand nosy and makes it an unpleasant task to even come to my storage unit. Prices are high and HORRIBLE STAFF AND MANAGEMENT!!! Check out Public Storage this place is a joke!

The Blue Sky Storage in Grandview, MO, is excellent!! It is a beautiful facility and so incredibly…read moreclean. I understand why it's called the "Country Club of Storage!" And Cathy, the front desk manager is amazing! The movers I hired were not very efficient and as a result we were running late. Cathy went above and beyond to make sure my move in was successful! Thank you so much for your help.

Yes!!! I worked with…read moreMary & Tiana during my stay @ Storage Mart. Friendly, helpful & willing to help. All I could ask for!!! Well Done. & Thank You. Kathleen

Moved belongings out on December 31st of 2025. The facilities were very clean thank u so much for…read moreur assistance in my time of need. Loved the staff Very friendly

I think it's easier to manage your reservation through the app, but i prefer stopping by in person…read more I've rented trucks from this location 4 times in the past few years for in town moves. Every person I've worked with has be competent and most are fun! This downtown location is usually busy, but I've never had to wait long. The staff makes check easy. If you drop off after hours, they send you a receipt the next day. Price is better during the week will have the best value.

I recently rented a 10' truck and received an email on May 20 with a pick up address of 1520…read moreLocust, Kansas City, MO. On my pick-up date, I waiting in line for 20 minutes. Once I got to the counter, the clerk told me that I had to pick up the truck at another location (3100 Main, Kansas City, MO). Since I didn't have a car (as I thought I was picking up the truck) I had to take an Uber the other site. When I arrived at the second location, there was another long line (20 minute wait). While in line, I received a call from U-Haul inquiring if I was still getting my truck since I was past the pick up time - the audacity. I ordered a dolley and it wasn't in the truck. I purchased a round lock for the truck and the cashier failed to tell me that it wouldn't fit on the truck's lock, so I had to purchase another one at Home Depot. There was less than 1/4 tank of gas in the truck when I picked it up.

I've never used Extra Space Storage before. If they're all like this location, sign me up! The…read morefacility is clean, organized, and extremely well-kept. They also have carts at multiple entrances which is very handy. The app is extremely convenient and user friendly. You can do everything from paying your rent to remote access to the building. And last but not least, the best part of this specific location is the owner/manger, Matthew! Matthew is not only knowledgeable but he has some of the best customer service I've ever seen. This guy truly cares about the quality of his units and helping his customers find the best storage solutions at the best rates. I'd rent anything from that guy in a heartbeat and I'll be recommending all my friends and family to this location!

As far as storage units go, this place was ok. The customer service at the desk moving in was…read moredecent. The place is clean and modern and secure. What we did not like was the large 10x30 unit required a trip up the elevator and several hallway turns to get to it. It added a lot of effort to moving in. The rates were a bit higher, but still ok.

This is by far the best self-storage I've done business with. I've had a unit here since the…read morelocation opened and just added my third unit this week. I've used various large corporate chain facilities in town and just thought all storage companies were disappointing until we found this one. First, the staff here is very helpful and friendly. They've consistently gone above and beyond to accommodate us and helped us save money along the way. The facility itself is very new, spotless and free from pests. I often see the staff sweeping, emptying trash cans, or walking the premises. The lighting is great and the door access control works without issue. Cameras appear to cover every angle and the climate-controlled areas maintain a consistent temperature with no humidity issues. Access is provided through multiple wide doorways with spacious elevators providing access to the upper level. The facility provides various flat moving carts that are conveniently stored just inside the doors. The loading/unloading area is well-lit and very close to the doors. Getting signed up is super easy. The paperwork process is quick and hassle-free with no hidden fees. **Pro Tip: Get your rental started by starting your rental via their website for the best price and to take advantage of their move in special. The pricing is very reasonable and a great value. A clean facility, robust security, and amazing staff--I feel like this is the best storage option in Overland Park!

Excellent storage facility never had an issue. The owner Jim Parsons is the nicest guy very helpful…read moreI do not want to leave the facility but just moved out of the area.

I am relocating to Overland Park Kansas in September. I called all around Johnson county for weeks…read moreunsuccessfully searching for RV storage. I had almost given up when stumbled on this newly opened location. I left a VM & were promptly called back by owner Jim. He pleasantly described the property layout and our various options. I then logged onto his user friendly website & immediately reserved one of his affordable 40' sites. A few days later I regretted not reserving one of the 50' sites. I contacted Jim & and he gladly modified my reservation to a 50' without any hassle. Knowing that I was moving to Overland Park from out of state, Jim spent time on the phone with me answering several questions I had about the area. Super nice guy willing to go out of his way to help me out.