It was excellent experience. They provided a clean good container, gave us a time to load it as much as we needed. After we completed to load they picked it up same day and delivered very quickly from WA to TX, always kept us informed about a status. read more

We will never use another service! ABF/U-Pack provided the absolute best service and great price for our move halfway across the country. They were always on time, communicated so well, were professional and made us very confident with our decision to move with them. Thank you for everything! read more

We moved from Tacoma to the desert in California be U-Pack did an amazing job all the way around. The ease of customer service, the professionalism, the drivers were amazing, couldn't be happier with their service and getting our belongings to our new home. Thank you! Highly recommended!!! read more

All employees were respectful, easy communication. Delivery and pickup were both seamless. Priced half of what was quoted from PODs. Delivered in stated/estimated window. Only negative is that I had to clean the container before loading anything. The previous mover left grease and grime. read more

U Pack is the best... On time, great costumer service and drivers where very helpful on the details for loading .I cannot express the ease for our move thanks to U pack. Thanks very much for all you do read more

We used U-pack to move from Washington state to Arizona. I wasn't sure exactly how much space I needed so I liked the fact that they were flexible and you only pay for what you use. The trailer arrived exactly when they said it would,the driver was friendly and explained everything. When I was done packing the trailer, I clicked the text message link they sent me when they brought the trailer to request a pick up. It was picked up the next day and it arrived in the new location exactly when they said it would. I had three days to unload which was great because I ended up getting sick the first two days but I was able to get it all done anyway. I again requested the pick up and they arrived promptly the next day , driver was friendly again took the trailer and that was it. It was very hassle free service and exactly what they delivered is what they promised. I would recommend them to anyone that wants to move across country and doesn't mind loading and loading themselves. read more

Using Upack was easy and seamless! We contracted a trailer for a move from WA to FL and from start to finish was ready to deal with. When faced with some parking challenges both in WA and FL, the drivers easily adapted and knocked it out of the park. Calling customer service anytime yielded great results. When the initial estimate of transit/delivery was given, I had a plan set in place. When they ended up getting to the destination early, they were happy to honor the original estimated delivery at no extra charge. Overall a great experience dealing with Upack! read more

Long distance moving is one of THE most stressful things one can do. ABF/U-Pack Moving made this stressful thing so much easier. I used U-Pack because I am a single person and don't have a lot of household items/furniture. U-Pack delivered my containers on time; picked up on time and in general, made the whole process go so smoothly. I was able to monitor the status of the delivery as I was not going to be able to pick up my household items immediately. So, the containers went into storage for 3 weeks. When I contacted the location to advise I could come get my things, they were able to move the containers within a day. I hope I never have to move again in my lifetime. BUT IF I DO - the only way I will do it is with U-Pack. They are very courteous, informative and spot on. read more

If we could give U-Pack more stars we would. Initial setup was simple, easy to understand, and expeditious. The container was spotless and was dropped off on time accompanied by courteous and precise communication by the delivery professional communicated effectively. Scheduling pickup took 90 seconds and the container arrived to our delivery destination exactly as promised with zero shipping damage. The container was picked up within 24 hours of our pickup request. We spoke to 2 competitor companies and was up sold container sizes and services that were unnecessary. U-Pack was honest, transparent, and affordable. Highly recommend!! read more

Don't use if you need your stuff within a week even though they say 2-4 day estimated shipping or PAY EXTRA for guaranteed shipping. My Relocube has been at the Tacoma Location for 72 hours now. They claim shipping doesn't start when they pick it up from my home (pick-up location) even though that should be considered the start of shipping since the cube is MOVING. So basically they can bend their 'shipping estimates' to their will. No discounts or solutions offered. Spoke with two reps one named Kelly. Neither were helpful nor empathetic towards their consumers. I have used U-pack multiple times in the past but will not again and will never recommend to anyone again (which I have done multiple times in the past). read more

I was moving across the country for work and this service was fantastic. From start to finish I was impressed with how responsive the team was and how easy the process was as a whole. When I was getting close to packing my container I quickly realized I was going to need another one. Not because of the size, but because I had more items than I originally thought. I called U-PACK and was able to get another container the next day. Once the container was picked up the driver told me the process and told me the container should be at the destination in 8-10 days. My container made it in 5 DAYS!!! I was really impressed with the speed. If you are looking for a moving service I recommend U-PACK. Recommendations to make the process easy for you as the customer: Contract U-PACK When/if you are hiring movers, make sure they are also packers. I made the mistake of hiring movers not packers and movers. They just moved my items from the house to the truck. read more

From start to finish it was truly seamless. I'm not good at writing reviews but I want to share that I highly recommend upack for a big or small move. They moved us from Washington State to Elk Grove CA. Five Stars!! read more

UPack was awesome!!! Great communication with super friendly, professional staff/drivers. We paid extra to have the trailer delivered on a specific date and UPack delivered on time. I loved how I could track the progress of where the trailer was traveling. The price was fair and reasonable. All went well and no hiccups! Highly recommended :) read more

I called to move a few items, couple couches, a dresser and a 80inch tv. Oh we don't do small moves, fully furnished 1bd apartments and up. Do you want me to transfer you to a place that does small moves. Yeah, I guess. He transfers me to a place in California. I'm just trying to move things from Puyallup to Lakewood. That's it. Oh, we don't do local moves..... A move is a move. Don't call these guys for anything. Ridiculous! read more

Could not be more pleased. Smoothest move ever. From a northwest State to Texas. I ran into snags along the way and these folks had more problem accommodating each one. Great price, 1/2 of the quote from PODS. Right on schedule and NO UPCHARGES. read more

This was my second move with U-Pack. The are the best! Great service, efficient pod pick-up and drop off. Clarity throughout the process.

We had a very positive experience using U-pack for our move across the country. From the delivery of the pods to both our old home and new home, U-pack was flawless. There were no delays whatsoever. Our pods were packed carefully by us, and nothing was disturbed or broken during the move. I can't recommend them any higher. The price was also very reasonable, in my opinion. Only ended up using 2 of the 3 pods that we ordered. The pods are roomier than they appear! read more

This was my first experience with U-Pack to move from WA state to FL. i have to say that in all the military moves I made in 20 years this was the smoothest move. U-Pack and their team delivered as advertised - allowed me to track - and delivered to my final destination. If you feel confident enough to load your own household goods then U-Pack is the way to go. read more

Recently utilized them to move from Washington state down to Fort Worth Texas. After price comparing their services with several other companies companies it was very clear that from a price standpoint they were the better option. We ended up renting a 26' trailer for a home that it's about 2000 ft². The trailer was dropped off at our house on time, the driver was so friendly and kind. I was very impressed with him and the company during the delivery process as they actually delivered during a major snow an ice storm. The trailer was also picked up on time and delivered to and delivered to our new home in Fort Worth also on time. That driver was so friendly as well. We were able to get the trailer unloaded in A-day and a 1/2 and contacted customer service do you have the trailer picked backup. Is staff were extremely friendly and asked what time frame worked best for us. We were pretty wide open and they said they could have a driver there within a few hours to my surprise. Happened to catch the driver before they left yeast and he was also so very kind and welcome us to Texas. Overall I am so impressed by this company, from their customer service, their pricing communication during transport is during transport,you name it. From 1 to 10, i would definitely would give them 10. read more

Paid $3,127 for 5ft of space on a trailer to move a bedroom worth of stuff. Was told it would be 7-9 business days for delivery, ended up being 14. While on the phone during the initial reservation we were told by the associate that if we asked the driver, he would stay with the trailer while we loaded and unloaded it as we did not have room in our driveway for a tractor trailer or much stuff to move to begin with. That turned out to be a lie. On pickup day it took maybe 10 minutes to load the trailer, they came back two days later to pick it up. Delivery day was on a Friday and almost a week late, we got everything unloaded in 15 minutes. The trailer was left at the house and protruded out of our driveway and into the street, partially blocking residential traffic all weekend until it was picked up Monday afternoon. We made the mistake of not shopping around more before we went with UPack. I'm sure there are better options out there with greater customer service for this price. read more

This is the first time we used U Pack. I can't say one bad thing about anything. Ordering a trailer was easy, customer service was very helpful and friendly. I confirmed the delivery date of the empty trailer more than once, everytime they were very understanding and helpful. It was on time with a predelivery call. We moved from Washington to Las Vegas NV. They called before delivery to our destination NV. We met the trailer, the driver was helpful, and informative, and professional. Every step was on time, and coordinated. This is a very professional and efficient organization. read more

Certainly cheaper than renting a moving truck and driving it 1500 miles. The customer service rep I reserved with was friendly and knowledgable and the transport and delivery was professional and timely. No complaints. Communication was good and service was as expected. read more

My wife and I just retired and move from Washington to Arizona. My career was in trucking starting in 1974 to 2017. I used to do household goods moving 20 years ago and had some knowledge of how it works. ABF U-Pack prices were very reasonable and they did not hit me with any up charges, pick up, delivery and fuel surcharge were all included in their quote. Plus they allow 3 days on each end to leave the trailers for loading and unloading. We were close to their Tacoma, WA terminal for loading, but our new home in AZ is close to 100 miles from their nearest terminal so doing a drop and pull that far included in the price was huge. ABF has always been a great LTL carrier and they have really mastered the self pack household good moving. Since I came from the business I am critical due to my knowledge and experience, but there is nothing negative to report. I hope this is our last move, but if we need to move again I will use ABF U-Pack again. read more

Overall the move went ok. They give you an estimate of 3-5 business days for your container to arrive at the end location. It was a bit frustrating that you couldn't get a guaranteed day of arrival unless you paid another $200. It made planning out your move a little more complicated. Oh and if you wanted to secure a time slot ahead of time then they charged another $70. Sure this company is a little cheaper than other moving companies but there's a reason why. I give it 3 stars because at the end of the day, nothing was damaged, it is less expensive than most other moving companies, and the customer service was good. read more

Steven and I used ABF Moving to move from Fort Collins, CO to Tacoma, WA. A driver came out and dropped the trailer at the Fort Collins location with ease. We had contract movers through ABF from Longmont, CO to load the trailer. ABF is not a weight based mover and therefore if you have lots of stuff to move is more affordable. ABF charges by the amount of space used on the trailer. We had so much to load the Longmont guys had to break up the loading into two days. I thought the guys did well. They loaded the trailer to the trailer door. No bulkhead at all. The only thing that was not loaded from the house was tomato cages. I drove out to Tacoma and a few days later the trailer arrived. We had contract movers from Seattle to help unload the truck. They were shocked that there was no bulkhead and were a bit concerned about it. They picked through the trailer and did a great job unloading it. The three guys that showed up though said they would need more help or they would be here all night unloading. They called in two more guys and they got the truck unloaded in a good amount of time for what we had. They were not happy with the Longmont movers because of the bulkhead and how it was packed. In the middle of the trailer a bunch of boxes looked like they avalanched or were about to. They used great strategy to avoid such a calamity and nothing fell at all. A number of boxes that were unloaded looked a little battered up which was subject to concern. Steven and I though went through all of the battered ones and were relieved that the contents inside were not subject to worry on getting broken. In fact the only thing that seemed broken was a sideboard of Steven's. One of the ornaments on the furniture piece seemed to have been chipped in the ride out. ABF does have a claims department where you can file such damages and they will try to get it repaired for you. Despite the seemingly unorthodox way the Longmont movers loaded the truck I am glad they got everything on. Yes, it did cause a hassle for the Seattle movers and they took pictures( at one point and time one of the Seattle movers asked if I packed the truck myself, nope) to submit to ABF as to how the trailer was packed but I am glad that it could all be done with one load. Even though there could have been mishaps from the procedural level as to how the truck was loaded I would not hesitate in using ABF again. They got everything out in one piece and we felt lucky we only had just a chip on that sideboard. We do not plan to move again soon but when we do it will be into Seattle and we will definitely plan to consider or use ABF again as well as continue to go through our stuff and continue to dispose unwanted items so there will be a bulkhead next time. read more

U-Pack was just great. So far beyond expectations. When I called they responded every time. And it only cost me 2770 to move from Washington to Texas and as U-Pack said, no extra charges. U-Pack suggested movers to load the truck and they did a great job too. I would recommend them to anyone. They really live up to their claims. read more

They give you a range of dates when your items will be available at the destination. Shipping was extremely fast my items arrived the day before the first date they gave me. Nothing was damaged in transit. Pricing was exactly as quoted. Overall I'm over satisfied with the transaction. read more

Fantastic experience with these people. Everything went as planned, shipment arrived a few days early, and nothing was damaged. Perfect. Price was the cheapest way I found to ship my items. Staff was excellent. Would use again in a heartbeat. read more

Our move from WA to NC could not have gone any better! So glad we decided to go with UPack. The driver that dropped off our trailer in WA was great. He had a small space to fit it and made it work. Transit time from WA to NC was a few days shorter than estimated, which was great! Delivery in NC was smooth and easy. Great company and good prices. Will definitely use again! read more

I used U-Pack Moving for my move to Meridian, ID. EVERY staff member I spoke to from start to finish were so friendly, helpful and professional. Brian, who brought my trailer to my residence in Lacey, WA and Leo who picked it up in Lacey, WA were so friendly and helpful. And another Brian, who brought my trailer to me in Meridian was just as friendly and helpful. The prices were great and I knew that the stuff I had packed would get to my destination safely, and it did. I have already started recommending U-Pack to my family and friends. I would definitely use U-Pack Moving again, in a heart beat. read more

My experience was great throughout the entire process. The booking was easy. The customer service and delivery of the UPACK was exceptional. My last minute schedule changes were accommodated without any problems. The drivers were very personable. The rate was reasonable. Most importantly, there was no damage (minimal shifting) during transit. read more

ABF U-Pack moved our belongings from Long Beach, CA, to Tumwater, WA. We fit everything into three Relo-Cubes (packed ourselves). The cubes were delivered on a Tuesday morning, we took three days to load everything, and then the cubes were picked up on Friday afternoon. We got word that the cubes arrived in Tacoma on Tuesday, so we scheduled delivery to Tumwater for Wednesday morning. Our delivery window was between 10-12 - they arrived at 10:10. Rated 5 out of 5 for a completely good experience from beginning to end - the website / quote process, the conversation with the person who took our reservation (Jameson) and explained everything that would happen, and all the delivery people & process. We took complete responsibility for packing our own stuff, so I can't speak for how it would have been if we had opted for "full service" - likewise, can't compare to how it would have been if we had rented space in a trailer. But the Relo-Cubes were clean, sturdy, and very affordable. Compared to the cost and hassle of renting a moving truck and doing our own driving, this turned out to be only marginally more expensive than doing that (taking into consideration higher fuel cost, needing to get a hotel room one or two nights along the way), and worrying about driving a big heavy truck (and towing our car) through the eight or so mountain passes along I-5 between Los Angeles and Tumwater... All in all, the marginal extra money (literally only a couple hundred dollars more than doing it ourselves!) was well worth the peace of mind and lower amount of hassle. I would wholeheartedly recommend ABF's U-Pack service to others, and I would be extremely likely to use this service again in the future. read more

Overall this was a great way to move our stuff from Washington to Arizona. The only issue we had was getting the empty trailer picked up in Arizona. There was a definite lack of communication between upack, ABF, and the local contractor. Some ABF staff were not too helpful but two others were. Upack needs to improve the automated pickup request process so it actually works. Even with this issue, we highly recommend using upack. Definitely cheaper, easier, and greater capacity than driving a rental truck. read more

Not a bad service overall. The price was better than pods and they managed to get me in with only 2 day notice which was awesome. The downside is that during the move one of our dresser legs broke from being shifted off where it was staying. 2 of our lamps broke. The tops of both, and only the shaft of one. Some of our stuff got scratched because we had to fit everything in, so my dresser got scratched up and my night stand. Not a bad move all over, just be sure to wrap everything. read more

These guys were excellent! I bet I called them a hundred times, at least, while planning our long distance move. They were tremendously patient, offered excellent advice and kept to their schedule and promise of outstanding service....all hard to find these days. read more

I moved from Bremerton, WA to Arkansas. ABF was scheduled to drop the trailer on Monday, July 2. I got a call Friday afternoon asking if I wanted the trailer early. The trailer was dropped on Friday, June 29. I had loaders lined up for Monday but they were not available over the weekend. I asked the ABF driver if he had any recommendations for loaders and was given a card. I called Moving Made EZ and got a crew of 4. They worked very diligently and it appeared that they were loading it correctly. They finished loading the 28' trailer in just under 6 hours, tied in a spider web to hold the boxes, put the bulkhead in place and the loading ramp back in the trailer. Because of the July 4 holiday, the trailer was picked up on Thursday, July 5. It went to their Tacoma depot and left for Arkansas a couple of days later. I got a call the afternoon of July 9 that the trailer was in their Little Rock depot. I needed the trailer to be dropped at my location around 5:00 pm on a Friday because it is on a downtown street and I couldn't block parking during the week or day. The trailer was dropped at 5:15 pm on Friday and we got it unloaded by noon on Saturday. I called and they came and picked up the trailer at 10:00 am on Sunday. ABF is certainly the way to go if you need to move a lot of heavy stuff. You do have to pack everything yourself and that took me about 6 months working a few hours each day, but I spent less than $1,000 on boxes, bubble wrap, tape and wrapping paper. The moving company that I contacted wanted $50,000 to move my house. With ABF I paid $5,200 for the whole trailer. I did have to pay the loaders and the unloaders $2,000. So my total was under $8,500. Now, for the loaders: as I said, they appeared to be loading the trailer correctly. When we opened the trailer and removed the bulkheads the bottom 2 rows of boxes were crushed. This continued throughout the load. I had all my heavy boxes (books, reams of paper, etc.) well marked and yet many of them were staked higher than the middle of the rows. There was a lot of collapsing of the rows of boxes each time we removed a layer. An antique wardrobe had one of its legs broken off by the box that was stacked on top of it. The glass on a very large painting was broken because the painting box was placed on the top of a stack and then a heavy box was stacked on top of it. I have not had the opportunity to open all of the crushed boxes because I have over 500 boxes and about 100 of them are damaged to some extent. Needless to say, I was not very happy with the loaders. I guess I should have been standing by the trailer as the boxes were going in watching where they were stacked. More spider web tie downs throughout the load would probably have prevented some of the collapsing rows of boxes. Bottom line: ABF was very professional; everyone I dealt with was helpful and went out of their way to make sure I had all the information I needed. They made a very stressful evolution easy. read more

It was very helpful having u pack , excellent customer service , I will really recommend it you pack and you lock it . Me and my wife really love it read more

I moved cross country with u pack last week. I used one full trailer and 9 feet of a second trailer. They were extremely flexible and accommodating with the changes my move required. I priced other movers and I saved money with ABF/Upack but the real value to me was the customer service and tools they offered. Their website is fantastic. You can track your trailer online, schedule delivery and pick-up, they even helped with my change of address at the post office. I highly recommend them. read more

First off, I have nothing but good things to say about both of the drivers I met. Both friendly guys who were very helpful. The issues I had were with the management. Due to the unusual circumstances of my move I was able to work out payment options with the corporate 1800 U-Pack office, but it never got communicated to the Washington branch. This resulted in doing the normal payments on storage and moving, which was a pinch due to the sudden nature of the move, but we have been responsible financially and made it work. We arrived in WA on a Friday to get the house and it was Monday before the WA U-pack had our freight scheduled to arrive. I say scheduled because the time window they said it would arrive overlapped into the time when the base passes their company chose expired. They were within the time they promised, but were not allowed base access so it wasn't until Tuesday morning that we were able to start moving our stuff in. Knowing that the 12 hour window for base access existed I would have liked the planned arrival time to be within those 12 hours. Other than that, a few boxes got banged up and our entertainment center was crushed. We packed it ourselves so I can't say if it was me or the ride over or the many speed bumps on base. That said, they were the only company available on short notice to move and store a house and other than a lack of communication between corporate and local branches they were very friendly and helpful. With more time in a normal move I'd imagine it would have been a lot smoother. read more