I've been banking with this location since it was charter one. My entire wallet was stolen two days ago and they said there's NOTHING they can do to help me. They won't even order me a new card or let me access my account. I brought in my social, my birth certificate, and my marriage certificate. EXTREMELY disappointed in US bank Algonquin. After writing a google review earlier this afternoon their social media team did end up reach out to me. After discussing what occurred today they let me know they are filing a complaint with US Bank corporate and are investing the incident further. As of now, there is still no resolution. I will update this review if they contact me with a follow up. read more

Terrible. I opened an account there at their invitation to receive a bonus. Then, just before the bonus was due, the Algonquin Branch Manager sends me a letter telling me that they had closed the account due to "suspected irregular activity" and that they'd issue a check for the balance within 15 days once "all previously deposited items have been verified." There had been no activity. I just deposited the requisite sum and left it there for months. Ok. Weasly, but I guess that's within your rights to do so. Well, that was Feb. 7. The "items" had been deposited months before, so they've had plenty of time to do their verification. So, a month later, no check. I call "Brad" at the Algonquin branch. He says they waited till 3/3 to cut the check, but promised that I'd get it within 15 business days. Hmmm. Now it's been another 15 business days later. No check. I call Brad back. His confidence and knowledge of the process and the status of the check have dissipated. He now claims ignorance of the check status and incompetence to do anything about it. He transfers me to "Customer Service." After multiple demands to enter my now-nonexistent account number, DOB, and ssn, it finally allows me to talk to "Macie." I'd be lying to fein shock that she's similarly impotent to effect any resolution. She sends an "EMAIL" to a "group" who is supposed to call me to figure out a way to get my check to me. She can't tell me if it will take an hour, a day or a week for me to get that call. Very annoyed and not hopeful for a quick resolution. Considering small claims court. It's a sad day when going through the legal system seems like a viable way to quicken the process of a bank delivering a check. Revision 1 - Another two weeks, another broken promise. I sent the email requested below and someone did call me and got the ball rolling. Then, a couple days later, Brent, the branch manager called me and asked me to prove to them what the source of the money was (huh?) and to present a current ID. I did both the next day - Wed., March 30. Brent was off, but he had arranged for Brad to accept them. Both Brent and Brad promised that Brent would review them and call me yesterday, Monday, April 4, when he got back. I didn't get any call from Brent nor Brad. Sheesh. Finally, two months after closing the account, I got the check for my balance. No bonus, no interest, but at least I got the money I deposited back. read more

Your drive through design In Algonquin is horrible. If you have a car avoid the drive through and go inside. I am not upset sitting at the drive through as the 2 men chit chatted with each other for a few minutes as I eagerly wait to be noticed. Then one appeared to be working on something and the other was making small talk to another car next to me for another for 2-3 minutes.. I heard the whole conversation. Since it was my first time at any US Bank the cylinder had to go back and forth to both several times before my transaction was completed since you cant hear what they are saying/asking for through the speaker between the load screeching noise when he turned the speaker on and the muffed voice coming out of the speaker. I watched every car that pulled out of the drive through around me hit the curb with the back tire that separates the drive through lanes. You have to turn your wheel since there is another concrete median in front of you to prevent drivers going into the drive through the wrong way. I too hit the cement curb pulling out on the rear driver side of my car and heard an awful CRUNCH. Seriously I am beyond upset and pissed over this. Your drive through arrangement with the cement in front of you and on each side of you is really ridiculous. It actually damaged my car and I can't even put into words how pissed off I am about this. You need to come up with something better or remove the concrete that is in front of the drive through so people are not forced to turn so abruptly and damage their vehicles. It must happen all day long and I am sure I am not the only that it has cause damage to their car. PLEASE FIX THIS!!!!!!! I have a pic of the the drive through I wish I could post. read more

if you want to be disrespected by staff and humiliated, visit this branch. I had a terrible experience of customer service experience when visiting this location. While at the drive up, Teller Heather yelled through speaker personal account information clear enough for other customers in drive up can hear. There are many ways to verify a customer and asked not to announce my information so loud. The bank representative then proceeded to talk louder and over me, continued to be rude. Heather continued to make comments under her breathe and continued to raise her voice. Heather then sent my payment along with identification back and walked away from the window. I was confused as to why my transaction was returned when information was verified and clear on my request. Moments later another teller appears at window and restarts my transaction. Unbelievable customer service, Just flabbergasted at the behavior experienced by such teller. Poor example of a representative. I have reached out to the branch manager to share feedback from my experience but location yet to hear back. I plan on following up again as this is simply unacceptable. read more

Dance Club Bank still playing loud distracting music and not paying attention to customers needs

This particular US bank branch is friendly and they want to help you in every way they can. I opened an account with Bina and she has followed up and has been more than helpful. I would most definitely recommend this bank to friends and family. I have had no troubles banking with this company and they are pretty quick to getting your new debit/credit card to you in the mail. read more

Great customer service and short wait times. I've always had a positive experience at this branch