I was getting cash back from my express card and The teller Abigail ran my card twice and charged $0.75 and her excuse is they got a new card machine. The manager Yvlana Hernandez gave me wrong business card and told me to have express call them. I am very disappointed in their Service. The worst customer service I ever had because not taking responsibility of their actions. I did not matter as a customer. I am not suppose to be charged for anything. I highly doubt not recommending this place of business. Kindness forward one person at a time. read more

Ivy is INCREDIBLE. She has been my personal banker in Toluca Lake Branch, Studio City Branch, and now her as Manager at the location inside of Ralph's Grocery Store in Burbank. My quality of life has significantly improved (as well as my finances) due to her guidance and knowledge of the products US BANK offers. I am astonished by how fast I have accomplished money goals I never thought possible. I owe it all to her and her girls at this special spot: shout out Chloe ... smile! read more

I recently had an unpleasant experience with a female teller at your branch who, unfortunately, displayed a very unprofessional and unfriendly attitude. It's unclear why someone with such a demeanor would choose a customer-facing role in banking. I believe this level of service is more in line with the kind of experience one might expect at the DMV, rather than at a bank where courtesy and professionalism should be a priority. This definitely was not the first time, this is why I am here writing a review, which I normally never do. Will get back to you with her name & picture shortly. read more

Stopped by to use the ATM machine and I didn't experience any issues. I didn't have to wait in line either. read more

U.S. Bank Branch - Banks & Credit Unions Near Me - Burbank, California

On Wed., 10-23-24 at 4:00pm PST: If the female banker holds a long non-banking conversation with a customer while I stand there patiently waiting, please have the decency to at least say, "Hello," to me when it is my turn. You greeted me, "Next." Then, with, "This window." Then, "Do you have your card?" The male banker was standing right next to you. He witnessed your unprofessional demeanor. Please let your supervisor know that I decided to shift over to your co-worker's window. Your co-worker didn't say, "Hello" or any greeting either. Wow. read more

This bank couldn't dispense cash to me simply because they DONT HAVE ANY CASH. WTF!!!! This is not allowed. I closed account due to the stupidity of employees and inability to solve simple issues. read more

I have nothing but great things to say about U.S. Bank. I called their 800 number on Friday to schedule an appointment. The representative offered nearby cities. I ended up going to the branch in Burbank (inside Ralphs). When I arrived, I was immediately greeted and Mila, the representative, walked me through the process. It took 20 minutes to open an account. She was polite, friendly, and very knowledgeable. Note: This is a busy branch, but the representatives who work there are very efficient and knowledgeable. Thank you Mila :) read more

never thought I would be leaving a review for a bank but here we go. I walked in on a Saturday and was greeted with a beautiful smile. mila Answered all my questions for sending a wire and was very knowledgeable and patient. I've gone to the surrounding offices and this is by far the best experience. read more

This is the most unprofessional branch I've ever been. They didn't want to help us open a business account they made us waist our value time so they can just say that it will take some time to do an investigation on the Social Security. I took my social security card they still didn't want to help me. I when to a different branch and they helped me with no problem. If you need to open n account don't ever go there they don't know what to do. Plus girl that helped us looked like she just got up and when to work. Very unprofessional attitude and attire. read more

This branch has slowly changed within the past year or so I would say there's always new unfriendly faces recently had a very non friendly/professional experience with a bank teller ( middle eastern woman) I was worried and panicked over a large cash deposit I processed using the US BANK ATM it had stopped and marked my deposit $700 an error and didn't registered a single dollar and or returned my hard worked $700 ATM right next to the bank teller windows I asked this person and she was very unprofessional and rude and shined me off I have been banking with US BANK for almost 20 years she treated very cold and unfriendly almost as a racist discrimination my view and expectations from the us bank corp has changed completely, she rudely said call the number on your receipt like it's advise as she walked away, horrible customer service Mac Donald's had provided better service than this woman , horrible hiring staff they have giving US BANK. A really bad name - one more thing *ALL US BANK ATM MACHINES ARE RUNNED BY 3rd PARTIES * I have now gone back to the other nearby burbank branch and currently looking to find another bank . read more

This is a very convenient location because they open 7 days a week and the staff is s very nice and helpful. But the only think is that the ATM is out of service quite often. I wish they can put more attention to it. read more

I'm soooo grateful for the US Bank app! The mobile deposit option is very convenient for the busy people during the week or lazy people like me who can just snap a pic and continue sitting on my couch. Well while at work yesterday I was in a horrible service area so my mobile deposit didn't go through. I searched and found this location that is open on Sundays! Perfect! Most US Banks that are open on Sundays are in a grocery store, like this one which is located inside Ralphs and there is one by my old house that was inside of a Vons grocery store. Ok so back to this location... There is a US bank sign attached to the Ralphs signs so you can assure you are in the right location. I entered the store around 9:57 am and looked to the right and saw the bank from afar. After leaping over all the last minute Mother's Day shoppers trying to get bouquets, I made it to the window. Whew! Even though they didn't open for another now two minutes, the deposit slips stand was already set up and ready for customers to use. Which was perfect because I was making a straight deposit. 10 am hits, the lights pop on and a smiling face says "I can help you over here." I explained to her my attempted deposit yesterday and she said it wasn't showing on her end but we can go ahead and deposit it here. As she typed away on the computer she asked me my plans for today, I responded with church so this was perfect that they opened at 10. After I finished answering her question she was done. In & Out.. no burgers! Lol great experience. Bookmarked! read more

Nothing but good experiences here! They always welcome you with a smile and they are very helpful. Few months ago I needed a specific document and the managers prepared it for my husband and I on the spot even though there were few people waiting. They always take such good care of me, I cannot go to another US bank! read more

Who reads paper work manager opened my account never told me I need to go paperless so I can get $400 and also I'm using app to Zelle money and it's taking 3 days to Zelle money I'm closing the account ASAP !!!! read more

Great place to go. Customer service is Great. If you need any help just ask. You will not go wrong. Always ask there is no dumb question, read more

Who would've ever thought, that a bank would close your savings, checking & all your & your wife's credit card accounts... For taking an offered loan from said bank, withdrawing the money & a few months later (because of unforeseen circumstances that you were not going to immediately end up using the loan) deposit the money back in to the bank?! (& it was the same exact $bills that were originally withdrawn, as well) Longer story but that's the gist of it. Well, that's exactly what US Bank did to my wife & I, after being customers for many years & never defaulting on any of our accounts. I had even asked several different tellers, days before I withdrew the money, "If I ended up depositing the money back in, if my plans to use it wavered, would it look funny" & was told, ..."It would send up a "red flag" but once reviewed, there would be no problem." Lucy & the manager, not sure of his name (short, overweight guy with a beard & mustache), treated me as if I were a criminal & talked to each other with my name in the conversation (I can hear fairly well) when they saw me get in line to do my regular banking, while I was going through all the asked motions & documents to try to stop this from happening! & on top of all of this, US Bank reneged on the 0% interest loan that I paid $540.00 to take... By saying, because THEY closed my accounts, that I no longer could receive the 0% interest loan that I was supposed to have for approximately 12 more months! I'll end this by paraphrasing a George Thorogood song; "...But for six years... They was so nice... Lord, they was lovey-dovey..." read more

The 5 Stars is for this branch only (NOT Toluca Lake or inside Pavillions). Amid this pandemic I needed a cashiers check, while most all bank branches are closed I was surprised to see this one was open. I called in advance and I believe a gentleman named Tony answered...super polite and helpful. Next day I headed to this branch and the tells were also super polite and helpful. I had terrible experiences at Toluca Lake and subpar at Pavillions, so this was encouraging that I can stay with US Bank and know I will get great service from this location. Thank you! read more

I tried to open a checking account in this location because I moved from the Midwest. I had explained to the teller that I just moved in & I was waiting for my new California-State ID. So I showed her my Illinois ID & the receipt from The California-DMV for my new ID. (they will mail it to me in a week or so) They told me that they could not open an account with this information. I told them that I was a former US bank customer and I gave her my SS# so she found me on their system. Even though I give them all this info. they asked me for a bill or mail from my current address here in California, so I said sure I will come back tomorrow. I came back with some mail with my new address in here and my name on it, Plus a bill & they still saying that it was not enough info. So I was getting really irritated by the teller so, I'm asked her may I speak to your manager because this is getting ridiculous. She replies to me: oh he is having lunch right now inside the office, so he can not talk to you right now, so I was really? I just said, you know what, I do not need your services anymore. I can go to Chase or Bank of America, They will have time to welcome new customers. I don't really know why they give me this kind of service? I don't want to play racism card because I am Latino, but they just gave a bad customer service. Someone just e-mailed me saying you dum$#$%$ go to Chase or Bank of America to open an account. Someone from this branch maybe???? Very professional customer service. 09/01/2016 read more

I don't even want to give 1 star! I have been coming here for 5 months, cashing my paycheck weekly. I finally got my tax refund and opened up an account. The young girl that was helping me was very nice. Apparently Artin the Branch Manager didn't advise her or himself to ask me for a bill. After it's opened for a week they call me and threatened to terminate my account if I don't bring in a bill Lol I'm at work, I work full-time and have 3 kids. I bring it in as told on Friday and because it's past due from February (it's March btw) he tells me he can't use it. Really? It's for Address verification! There's my address sir, it was no different 3 weeks ago. Who cares if it's past due lol so we closed the account and I will be re-opening it in Woodland Hills with my past due gas bill lol by which both were paid last week lol Artin get a personality and a brain! read more

Total disrespect, sat in line for nearly 15 minutes while the clerk stood and looked at her phone. Practice your customer service people.

Great place to go to,very helpful and quick service. Recently received a new ATM card.thanks

I went in today and opened an account. ON A SATURDAY!!!! This blew my mind! I was helped by Tigran who was great! I had gone in a while ago to open an account, but did not have a CA driver's license yet (it was in the mail and took forever, but that's another story). I went in a separate time and a very nice woman made an exception and cashed my paycheck since I didn't have any money and CA had STILL not sent my photo DL. The entire staff here is friendly, knowledgeable, and genuinely helpful! They are upbeat and positive, even though they have to work on a Saturday. I used to work at a bank so I can attest to how annoying some people can be, add to that working on a weekend, I wouldn't be able to do it. This staff NEEDS/DESERVES a raise! I will continue to do my banking here because of the amazing service and staff! read more

If I could give them more stars I would! They have an amazing team. I have been going to this U.S bank for about 5 years and they always greet me with a sincere smile and a how are you Olivia? They are patient, helpful and effective. They treat you like a person not just another number. Thank you U.S bank team in Burbank inside Ralph's! read more

So if it has been Saturday I went to do use US bank to deposit my money. The girl told me they have to put on hold in my money about 7 to 8 days.it is veryinteresting. And it is happen only this US Bank inside the Ralphs Store. I don't understand why I have to put my money there next eight days until Dayville transfer. My own money. This US Bank doing some monopoly game. With my money. I don't see any reason to hold up next eight days my money here in this case better just to close this the bank. read more

great staff, always helpful & kind. the people here giving 1 stars seem like the problem is with not understanding there are certain rules banks must follow. strange to come on here and blast the staff here for something that is out of their control. read more

This US Bank location is great because the people who work here are so nice! It's also open almost every day of the year, so it's also really convenient! read more

I wish there were ten stars to rate this place. I love you guys. Always friendly. I've never seen or experienced this consistency of stellar service anywhere. I will go out of my way to just come here for my banking needs. read more