My wife and I stopped by this Well Fargo Bank since it was on our way back home and this is my wife bank. We used the drive thru ATM since the bank is closed on a Saturday and I never trust the outdoor ATM. This location ATM is also facing the street and doesn't have any privacy screen on the pin pad or screen so that's never ideal. Getting to this bank if you're coming from the freeway can be tricky because you'll have to turn at a vacant place next door to get around to go to the drive thru lane. The opening facing San Fernando Road is an exit only for the people using the drive thru ATM. We didn't have any issues while here. read more

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I don't understand why there are always long lines when I visit. You would expect that entrusting a financial institution with our hard-earned money would make things smoother, but that's not the case here. While I didn't need to see a teller, I do have restrictions on my card, such as maintaining a $300 withdrawal limit at the ATM in case of any potential risks. It's Burbank, but still... Personally, I believe customers shouldn't have to wait as long as they did for service. With only 2 tellers and 10 customers waiting, it took me around 3-5 minutes to get approval for my in-bank cash withdrawal. I found it odd that my ID was taken (sus) when other branches use tablets for approval. It made me feel uneasy. If you are thinking about Wells Fargo, explore other banking options and consider your choices. Customers who deposit their money deserve better service. Despite being linked to someone on the account, I am contemplating switching to a credit union. read more

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Came into Wells Fargo in Burbank expecting the usual bank runaround... left pleasantly surprised. The team actually smiled, remembered my name, and fixed my issue in under 10 minutes. A bank visit that didn't drain my soul? Miracles happen. read more

I approached this blonde Arminian girl by the door to see if I could check in. She said just sit there in that area and someone will be right with you. I waited for 30 minutes. No one even approached me. Absolutely bonkers. That girl needs to be fired. read more

TL:DR - lots of parking, terrible service There is ample parking in the back and despite it being empty most of the time, when you walk in there will ALWAYS be a 30min wait to meet with anyone. I don't know what it is about this location but there is always a long line. And God forbid you actually have to do business transactions there is never a banker avaliable to do them. I have come by during business hours during the week multiple times and have found there are no bankers that are capable of doing business transactions. They tell you to schedule an appointment, but what about things that need to get sent out immediately. Like what service do you actually provide at the bank?!?! If you don't already have one, you should be using a credit union. They provide better rates and the service is top notch. If it weren't foe the fact that wells fargo is such a behemoth of a business I'd probably ditch them. read more

Every time I go to this drive thru ATM I wonder what the point of this branch having a drive thru ATM is. Every time I go to use these ATMs they are always out of order. It's just an inconvenience to have to then go around and park the car to walk up to the ATM. The Inside barely has any tellers and the line will always be long. Prepare to spend a lot of time here if you're banking inside. The tellers are super nice, but Wells Fargo needs to hire more tellers and need to make sure their ATMs are working. read more

Very racist !! I arrived at exactly 5:00 pm and they let a guy just as they were closing but they didn't let me in and I was right next to him., as I was Ginny to walk in they told me were closed but they let the other guy in.when I said how come you let him in she rolled her eyes at me and locked door. Closing my account here this time for good !! Every wells I go to has crappy service and prejudice. Will be talking to the better buisness bureau and closing my account. Racist punks !!! read more

This place is very calm relaxed and the help of Arabo makes the difference. Everyone is family when it comes to knowing everyone. There is a difference. read more

Sean did an amazing job helping me with a wire transfer that needed to be done asap. He was very professional and showed exemplary customer service. Thank you so much Sean, you are the best! read more

The only good thing about this particular location was the convenient drive through ATM. Of course, they got rid if it. No bank employees had any answers as to why they eliminated the one convenience the bank offered. As expected, none of the employees seemed to care. Nothing here but apathy and indifference. Garbage garbage garbage. read more

This place is a joke. You can't open an account on a weekend. Obviously. They don't need mine or anyone else's money. What happens to walking into. Bank to open an account or just to do business Now no one talks to you without an appointment time even if they are just sitting there. This bank had a line Of over fifteen people and only two employees working behind the glass walls. Don't worry I went to Bank of America down the street, they also asked me if I had an appointment which I didn't, they told me if I could wait they were happy to open an account for me. read more

Romel Youssefi has been one of the best bankers I have encountered. Stellar service. Extremely professional. Reason why I have held my account here since 2008. Thank you for the outstanding service ! read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Burbank, California

I leaving the bank a five star review because of Shaun. He is an exceptional employee. He greeted us, walked us through the process of opening an account, and answered all of our questions. He is very professional and anyone making an appointment should ask for him specifically!! read more

Always understaffed, línea are so long and there's no sense of urgency. You would think that on a Monday or Friday which are the busiest days they would have more than 2 tellers working.... read more

Really a terrible experience today at WF. I came to this location after stopping in Glendale first, seeing a huge line outside and no umbrellas or shade. I arrived here to see another long line waiting outside but at least there was shade so I stood in line. I should add the only reason I had to go inside the bank was a customer who's also a WF customer signed the check and the "y" in her signature obscured one of the numbers on the bottom of the check but only slightly. This is the second time this has happened with a customer but never with any other bank, just WF. The ATM wouldn't accept it and said "contact the issuer of the check." Embarrassed last time I wouldn't make that mistake this time. So I wait 10+ minutes in line outside when security tells me I can enter. When I get in the bank I nearly walked out after seeing the huge line inside. 3 tellers, all of whom are taking forever with each customer. When it's finally my turn the teller takes forever. Since my customers are all affluent I finally asked is there a problem with the check? You're an LLC right he asks. Yes, and? We have to deposit the check then cash it. Yeah I knew that, why did it take you nearly 5 minutes to come to that conclusion? No, I'll avoid this bank like the plague in the future. Can they not get 1-2 more tellers? read more

I am so thankful to Diana Sedrakyan. She was very professional banker and help us with all our transactions

It's a large commercial bank. They all suck! Just like airlines or phone companies, you pick one whose bullshit you can put up with and go from there. That being said, it's time that banks stop requiring us to use their touch pads. Does the term "worldwide pandemic" ring a bell? And how about you don't get mad at me for not wanting to touch it or when it doesn't work using my key fob? read more

This review is about the ATM they have at the drive through. It's simply disgusting. I don't know in how long they haven't clean that ATM. But management should put more emphasis on keeping it clean. read more

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I've been with this bank for decades and am so disappointed in how bad it has become. The bankers are so rude, there's no customer service and the managers just don't care. You need to make an appointment for simple matters and when we wanted to open a new account, they acted irritated and told us to make an appointment. When we tried to call, no one answers. They told us to do everything online which we did not want to do as we had questions. Do not bank here. We are moving all of our accounts elsewhere. read more

Not only I waited for one hour in line but I witnessed how Mr. David Petrosian was helping people that were not in line, Or people behind me is it because they were arminian or because they were friends? Then a persone behind me asked if he can help him as he sees david helping this people and Mr. Petrosyan said " stay in line the we will help you" needless to say this persone WAS NOT ARMINIAN. With only 3 tellers the line kept getting longer, in the mean time the rest of us were watching this poor guy that was holding the line because the bank clerk apparently couldn't count all the money he had to deposit, with all the pile of cash on the counter he kept asking if someone else can help her, she asked for David and by then guess what? David was gone... what lunch break? sooo one of the 3 clerks goes to help her AND WE ARE DOWN TO ONLY ONE CLERK WITH A LONG LINE. By then what do you do? Leave? or wait since you only have 2 people in front of you? FIRST AND LAST TIME I COME TO THIS WFB BRANCH. WE ARE ALL COSTUMER AND SOME OF US ARE ON A LUNCH HR AND, WHEN YOU SEE THIS MAKES ME SAD AND DISAPPOINTED THAT WE STLL SEE THESE THINGS. read more

Like others have said it's a scam. No $300 bonus. Called customer service it's a joke.

They scammed me into opening a new account. I was promised a 300 opening bonus. Never happened. Stay away!

I recently moved to burbank and didn't expect such awful customer service from Diana. She clearly has an attitude problem and doesn't seem to like people or her job. She should not be greeting people or helping as she's not capable and does not have a friendly disposition. She treated me extremely poorly. I was happy to leave and go to my home branch where I was treated respectfully and with friendly faces. read more

During COVID we have to keep our distance but why can't the security guard that stays outside only give the guest 1-2 feet of room to enter the bank. It's uncomfortable and unfortunate to have this at this location because the tellers are absolutely amazing. Just need nicer security that actually does something? maybe open doors or welcome people. Not just stand there looking busy on his phone. read more

Jose was super helpful and helped me get my temporary card within 10 minutes and he was very friendly! Will frequent this bank more often with that kind of customer service! :D read more

The WF Branch (900 San Fernando Blvd, Burbank) is large, and normally has a friendly, helpful staff. But I had an issue with a bank fee charge due to a WF check reader mis-reading the numbers on the check, claiming it was a closed account, and then charging me a fee. I returned to this branch 3 different times over 2 weeks to help get the situation resolved with Managers or Assistant Managers. While friendly, no one could assist me satisfactorily. There was lots of blame for the check issuer, the other bank, etc. but no resolution, no refund of fees. Today I went to the WF Branch (250 E. Olive, Burbank) and the issue was resolved in 10 minutes without question. While the parking can be a challenge here, it is worth the effort for the extra effort they give to their customers. With all the drama in the news about WF frauds, scandals, etc, I would expect more from every WF branch. I get more from Olive, but I don't think I want to return to San Fernando anymore. Also, they have installed 2 automated tellers inside the branch. While some might see this as a convenience for customers, I see this as WF taking away 2 jobs from potential tellers to save money. read more

This branch is probably the worst of them. There's usually a massive outdoor line to get in, which makes sense in the current situation, but the security guard in charge of the line is super annoying (always on his phone full volume) only paying attention to bark orders at the line). It's full on hell trying to get into that place. read more

This branch may 900 N San Fernando Bl is the worst! Twelve people in line and two tellers! I've been here 10 minutes in line and the line HASN'T MOVED. Don't give Wells Fargo your business!@@ read more

One of the worst Wells Fargo locations. Wells Fargo never disappoints when it comes to thievery. Went inside the bank to cash a check and deposit it so I can have access to my funds. I come to pay my bills and I see that it is not available. I call them and after the 12th call they said my check will be available on Tuesday (I deposited my check on Saturday morning). $2000 interest free money for Wells Fargo. Well done. Sick and tired of this bank. read more

Very rude and horrible service by the personal banker. I went today to take care of some of my credit card matter and the banker was impolite and did not acknowledge my concern at all. He didn't take the time to take my information and ID and pull my account in regards to some of my credit card matter. I was instructed by the customer service team from the phone to take care of this matter in the branch to troubleshoot it and to identify myself. Horrible, horrible experience and never expected this from Well Fargo. I have multiple banks and by far chase that is across from this branch is 100x better in providing the great service that customers should receive. Never ever coming to this branch just to get slammed by the banker. Never expected this from Wells Fargo... read more

I am extremely dissatisfied with this branch. Every time I go for any reason whether is a big or small issue, I can't never find the help I need. It's almost like they don't want help and they try to rush me out the door. I say "they" because it hasn't been one person in specific. I will never come back to this branch. I am done with them. read more

Banks are so boring but I suppose if I need to go I will pick this one. Easy and quick parking, easy entrance and exit, 24 hour ATM, amazing customer service, even the security guard is awesome, he is so friendly. I always just park at the nail place / restaurant right next to it, it is easier to get in and out there anyway. read more

Something is in the air at the Wells Fargo here... Whatever drug it is I want it pumped into my apartment, everyone is super super happy and friendly with the security guard shaking my hand and everything. That.. I do not expect from a bank.. I guess it's the kill them with customer service and kindness? I only have a credit card here, since I do my main banking at a credit union but the staff seems super friendly so thats a plus.. read more

All appointments are taken by invisible people. Bunch or idling workers. When everything can be done in seconds they decide to waste everyone's time. read more

Lots of people in line and only 2 tellers!!! Are you kidding me! Whose the manager here and are they asleep or what??? read more

This review is for the parking and ATM drive-thru. The parking closest to the ATM side is angled pretty bad. So those that have problems getting in and out of a high car (or whatever) may want to use the main parking area. Though there is only ONE way to get in and that's from the street. Most of the time a parking spot can be found, but it can be hell during the time the school lets everyone out. Then again that whole area gets crazy at that time. Be careful when exiting through the drive-thru area. I've seen some people drive IN from there. It's an exit only... read more

The person helping me, David was the most unhelpful assistant branch manager I have ever encountered. He had no sense of urgency or manners. I told him my situation and instead of listening to me, he chose to ignore me and move at a glacier pace. I love Wells Fargo but it's people like him who just make the company look bad. read more

They opened up the doors to help me after hours. Everyone was really nice and got me out of their quick! Nice to have a branch near my new location. read more

Extremely long line outside and inside with one teller open. Over 25 min wait. Security kept checking as folks were complaining of being out in the sun waiting in line. read more

I never go into the banks.. EVER! I'm 100% ATM banking.. so I love a 24 hour drive Thur.. I only hate that you can only make right turns only.. so if no one is behind me.. I just back all the way up, go Thur the alley and back on to Burbank Blvd. read more