We've been with the bank for a number of years, after changing from the big banks where we had very…read morebad experiences. All the folks including the manager have greeted us by name when we come in and the service is excellent. Our online experience is good as we can look at all transactions to date and can go back in time find old transactions. Highly recommend them.

After BMO changed from Bank of the West there is growing fatigue from the original employees and a…read morenumber of new employees. Bummer for all who have been with Bank of the West for 20yrs+.

Great Bank ! Helpful courteous employees. They go that 1 more step for their customersread more

Sandy was extremely helpful and kind. I'm not a regular nor expected any additional help…read moreunderstanding their policy but she helped me which passed along to ensure I had full funds on a personal matter. This bank goes to show how helpful and caring it can/is to its community

I've held accounts at this bank for around 20 years. I have to say " you won't find a bank like…read morethis just anywhere. It is the epitome of a small town bank. The tellers truly care about any concerns you have about your account. They know your name when you walk in and I wouldn't think of ever banking anywhere else. Especially one of the big banks that think of you as a number.

This is a bank branch that mirrors everything we love about the good old days, accompanied by state…read moreof the art security. It doesn't take long for these employees to get to know you by first name and offer you coffee on a cold morning. Any of which you would be happy to have over for a BBQ. But go to withdrawal a lot of cash and look out! They want to be sure I am not being ripped off by anyone. Seriously, I can take care of myself but it was nice to know they had my back!

I have been a very happy customer for 15+ years I recently…read morenoticed a $10.00 service charge with no explanation Upon calling them I'm told this is a monthly charge if you don't keep a certain amount of money in your account I asked if this was a new policy and she says" we've had it for a long time but it hadn't been working "‍ They've lost my business

First U.S sucks. They have more underhanded fees associated with their checking accounts than the…read morelaw should allow. I would never recommend them. Get Chime!

I've been going to this branch for 15 years. This large woman teller named Mina rolls her eyes and…read moresighs at the most minimal obligation. The branch manager Cesar is also very unhelpful. I am a high net worth individual and I get treated like garbage when I go into the bank. This bank has not been the same since Lana left. I'm considering cancelling my accounts and moving my funds elsewhere.

I have been using Chase bank for many years and even though things are ok, I feel the way the bank…read moreis changing it is not in a good way, so I think it is a little scary to say the least.

I have found that trying to bank online with Tri Counties is impossible. I've called more times…read morethan I can count, and gone to both branches talking with people who said they fixed it but did not. They are NOT USER FRIENDLY. Steer clear of this bank. Nancy H.

I have only been in this location one time to help my daughter with her student checking account to…read moremake a deposit and withdrawal. Easy enough. My daughter has relayed to me that the tellers are not consistent, friendly enough, but different tellers ask for different verification information when she goes in to do her transactions in person. Now that she's an established customer, it's a bit off putting. There is only one ATM machine outside, no drive-thru, although I have never seen a line for the ATM, so it's whatever. Lines inside are managed efficiently. This place is a well-oiled machine.

I'm not at this particular Golden 1 often, but the other day, I stopped in for services only a…read morepersonal basket could help with. I actually had a scheduled appointment at 11:30 a.m. but with my work schedule, I had to see if I could get in sooner. As the bank opened its doors, there I was, ready to get down to business. Daniel was there to help me. I told him about my appointment, and he made sure to cancel it for me. It's nice to know on top of being able to schedule an appointment through the app, there is also a personal banker there for walk ins that need help. Daniel was very through about the information I needed and the information I needed to present. I had full confidence that he was the perfect person to talk to. After a phone call, being placed on hold, then gathering up some signatures, and faxing off my info, we were finally finished. The longest part was just us waiting on hold, but he was quick with the paperwork and as for the final outcome.. we were able to make everything official and it reflected in my account within about 5 business days. I recommend coming to this branch and speaking with Daniel if you have any questions about financing. He is very smart and I walked away feeling more confident (than before) about the business we discussed.

I've been a member of Golden 1 for 30 years. Earlier this month, I was scammed by someone…read moreimpersonating a sheriffs officer. I immediately reported it. They said that they sent a verification text regarding the transaction and I replied yes. This is complete and absolute lie. I never responded to the text. So now they said that I will not be getting my money back and they will not investigate the scam. I am so disappointed by the tactics of this banking institution and soon I will be closing my account and moving on. Shame on you, Golden1. You lost a good customer.

Actually 1 star. Yelp buried my 1 star review as "not recommended " Michelle who works there is…read moreunbelievably rude. She's condescending and lied that she couldn't call the other branch to make an appointment for me when her branch had none. She was argumentative and contrary. After I close my parents account they had for 70 years I will never step foot in Wells Fargo again.

I deposited a check from my retirement account. The check came from the US Treasury because of the…read moreyears I worked in Federal Service. Upon depositing the check, i was given a notice that it would be held for 13 days. On the 13th day, I wrote a check that bounced. So I went into the bank to understand why my money hadn't been deposited. After a while a manager came in and got on the phone. After a very long wait. She came to me and told me the check was fradulant and that we could not negotiate its status. I was floored. She then asked in fron of everyone, "Where did you get the check from?" I responded, "The US Treasury." She made me feel like a criminal. This was money from my retirement account. No one ever contacted me. Last time I do buisness there. BTW, I did call TSP and they will now be investigating Wells Frago for innappropriate monetary practices.

I have had nothing but good experiences with this credit union office. I have a business checking &…read moresavings that I run as a nonprofit, and a personal checking and savings for everything else. This was my first credit union experience and it's all been good. I use computers but am not computer-savvy, and have needed a lot of help and used a lot of their time, and they have always been patient and helpful. I'm an aging Boomer, and the questions and requests with which I come to them deserve looks of exasperation, but there haven't been any; just patient helpfulness. It's also amazing how many services are free, compared to the two banks where I also have accounts. I'm planning to dump Wells Fargo because First US is so much better.

Don't waste your time with these clowns! Here's the story:…read more I needed a business account for my new California LLC. I went online and chatted with a representative before heading to the branch, as I wanted to be sure I had all the paperwork I needed to complete everything. You might have thought he would have mentioned you have to have an appointment to open an account. He did't, you do, so I wasted a half hour mountain drive from my home to go there for nothing, then another half hour mountain drive home on a Friday. The woman at the Auburn branch took my paperwork, said it would not be for nothing as everything would be set up for my new Monday appointment and she would let me know in advance if anything else was needed. I go back on Monday, (another hour long round trip mountain drive) only to be informed that because I do not have a physical office, they will not open a business account. I find this hard to believe, there are no end to number of businesses that do not need nor have physical offices, but two women insisted this is the case. Also neither of them had ever heard of such a "strange thing" as a registered agent, something every corporation is required to have. They almost acted like I was trying to pull some sort of scam. So I have a physical address filed with the state with my registered agent, I have a business PO Box mailing address, and I have a local physical personal residence address, but nope, not good enough, you MUST have an office. Honestly, if they are this incompetent and uninformed, maybe this was a blessing in disguise. You try to do the right thing and support smaller businesses, but sometimes it just does not pay. Meet me half way guys! HUGE waste of time and displays of incompetence.