Excellent facility, convenient, very helpful knowledgeable friendly staff. Drive-up ATM. Large…read morewell-maintained parking lot but easy walking distance for a large part of the community. I have had accounts with PNC and its predecessor institutions for many years and recently moved back into the area near this location. My primary bank had been Chase, but they closed their Western Springs location (the one in Dominick's), sold the ATM they had in Walgreen's (it's now a Citi ATM) and have obstinately refused to re-open any replacement reasonably convenient to us. PNC will be my go-to bank from now on.

My review isn't about a particular branch but more about their loans and website to make payments…read more My particular loan acrues interest daily so naturally I would like to make extra payments towards the principle to bring the loan total down sooner. When making a payment on their site, it doesnt give you an option to do that like every other banks sites do. When I called to ask, I was told I would physically have to bring in extra payments to a branch to apply them to the principle of my loan. After this one is paid off, I will likely never do business with them again over this. Life is too busy these days to have to visit a branch every time I want to pay extra towards my loan.

Nice link for the warning about the outage. Still we are down, during the regular business day…read more Isn't it traditional for website upgrades to occur during non-business hours?

This is the best bank we have ever been involved with. They are personal and professional. They are…read morealways so helpful, efficient and friendly. Truly not one bad thing to say about our experience with them!! Do wish they had a drive up, but they make it so easy when you go in that it's not big deal!

My parents bank here and have always had great experiences. The bankers and other workers here are…read morealways friendly and aren't ever pushy to upgrade accounts or have certain add-ons. I used to bank at PNC across the street for many years, but I finally closed that account because they must work on commission. Not a fan. Riverside Bank also welcomes people by always having cookies, coffee, and cream at a little table near the counter. I love that! I may or may not have indulged in that this afternoon when going to the bank with my mom. If I ever need to open up another bank account, I would certainly be inclined to choose to open one up here. I'm glad Riverside has a local option for the banking needs of local residents. In my case, Riverside Bank is within an easy walking distance of my home.

I know everyone is just trying to do their jobs...BUT This location is horrible, I stop there at…read moreleast twice a week for work deposits through the drive thru. Three times in the last 6 months I was sent back someone else's money and ID!!!! how irresponsible, I could have easily drove off without batting an eye. That's not the type of person I am, but still. For being so crowded and busy, they need more staff that pays better attention. No excuse, your dealing with peoples money here. Not to mention one of their two ATM's are always broken and the drive thru wait time is no less than 15 minutes just to make a deposit. Ugh I can go on and on. No longer going to use this branch.

Suzys the best banker on the planet fast quick and she's go a very nice personality keep up the…read moregood work...I LOVE CHASE

No longer western springs national bank. It is now heartland bankread more

This branch has moved!!! As I write this (January 2026) the correct address is 101 N. LaGrange…read moreRoad. Once we found it, staff were very helpful.

It is really impressive how little effort- that is to say no effort- the employees make to make…read moreyou feel valued as a customer. It would be a better experience if they fired every single person who worked there and just told everyone to use the app or the website. At least then you would understand why you felt like crap and are so frustrated. I am trying to give you money and you basically seem inconvenienced that I come into your business. Sorry for bothering you! I will work hard to take my business elsewhere to save you the trouble in the future. Jamie Dimon- if you are listening- find a new branch manager for this place!

Would give a negative rating if I could. Sister-in-law passed away over three months ago. They…read morehave yet to provide information to our lawyer to access the funds in her accounts.

This place went downhill when it got taken over by another bank. No longer friendly as before. Go…read morebank somewhere else.

All of the ATMs are closed at once, the lobby is not open and no one is picking up the phone. And I…read morepay $15 a month for this!

Today was a shocker I was profiled for the first time in my life !!!! Citi bank is a racist Bank…read morealso they don't like Black people (especially with money) . I banked with them for several years. I had over $100 thousand dollars through my account-and today I received a check from my boss , I went to deposit it and they CLOSED MY ACCOUNT. Assuming it was fraudulent but took the money out of The company I work for Account ! Once I called them about the situation they basically told me we don't know how it's fraud but it is fraud ! I can't make this up. I hate Citi bank. Don't bank with Citi bank.

I give this bank zero (0) stars because that's exactly what it deserves. I can absolutely…read moreunderstand why their ratings are so low. Customer service is completely nonexistent. The entire staff, management on down, are very rude. I only bank here because I have no other choice. I dread having to make deposits here. It's literally the worst part of my day.

I've been a business client of Republic Bank for five years. I have a commercial loan with them,…read morewhich requires that my business checking account is held there. If it wasn't for that, I would not continue to bank with them based solely on their employees at the Hodgkin's location. If you are going to bank with Rep Bank, I suggest choosing another branch unless you prefer to not receive anything resembling a pleasantry, and instead appreciate ineptness and ambivalence delivered unapologetically.