Customer service couldn't cash a check because the reader couldn't read it because it had been…read morefolded. They should've been able to enter in manually if needed had to go to another branch to cash the check.

Fifth Third Bank doesn't offer free check for Veterans, when I asked them if they offer free…read morechecking for Veterans they said "Oh yes" and then explained how they don't have free checking so if you are a veteran and you served you country honorably please go elsewhere for free checking if you have fell on Hard Times and don't have direct deposit .

Always very good service and pleasant people. I would sign up for online banking but I enjoy going…read morein once a month & seeing everyone. Sharyn (savings manager) really goes out of her way to help customers with reliable histories with the bank... something I appreciate.

I love my bank BUT the service at the drive thru is the worst! Half hour waiting before anyone came…read moreto the window! This is the first time I have actually waited. I usually drive away or go inside!! This wi dow is priority any place else!! Here they walk right by it and never stop!

Good rates. Applied for credit card and this one is so much better than the one I had. Online…read morebanking is very user friendly.

I had been locked out of my mobile banking and I was informed via the 1-800 number that I had to…read morepresent my id at a Key Bank branch to regain my access. As there is no Key Bank local to me, I ended up at this branch as a trip to Jungle Jim's (down the road) was also planned. The 3 Tellers inside of the bank were extremely helpful. As this was (I'm guessing) a somewhat unusual situation, I spoke with all 3 Tellers who assisted in the process of getting access back to my mobile banking. Between making different phone calls, waiting on hold and then assisting me with setting up my new mobile banking account, the process took approximately 45 minutes to an hour. While I was waiting I took pictures of this adorable piggy bank. I wanted to request a piggy bank for myself, but I refrained...lol. 5 star experience today at this branch.

Deposited a check and they are treating me like I'm trying to scam them or something. The check…read morecleared on the 21st and they still aren't releasing my money it is now the 24th. They keep telling me different stories. Nobody knows anything or how to do their job. They have the worst customer service ever. Do not bank here.

Actually went through the trouble of scheduling a meeting to open my daughter's first checking…read moreaccount. As I'm writing this we are 25 min and holding waiting after the scheduled appointment time. Nobody has even come by to update us. I'm stuck with the question "Why? Why Chase Bank do you not want business?" If we hadn't come so far to get this done I'd be outta here.

Poor customer service. I rushed to get to the bank by 1pm. Waited for 15 to 20 minutes there while…read morehaving the employees look at me back and forth. All to tell me that they couldn't serve me because they didn't have enough staff and that I should make an appointment. In addition, I had called them earlier in the morning to enquiring about what process I needed to come by and not once did they mentioned that they were understaff, or that they didn't take walk-in's and that I needed an appointment.