The person helping me was spot on in the customer service realm, she listened, asked questions and our rapport was excellent!

To be honest my overall experience with US bank would be described as tumultuous as best. With that being said, Sholeh Assil, the branch manager of the Hollywood location deserves a rating of 3000/5, and her fantastic customer service has retained me as a US bank customer for the time being. US bank has very competitive corporate account options. I opted to use their corporate debit account as there is no associated service fee. Shortly after setting up my account, Sholeh called to introduce herself and discuss US banks additional account options. With my great customer service experience, I opted to set up a credit account through US bank. Unfortunately I set up my account through the US bank website, and not through the email that Sholeh sent me. That was a grave mistake and I highly recommend you avoid doing this. Unfortunately, if the account is set up online, the branches have less access to the accounts. There was a discrepancy between the business titles of the debit and credit accounts in the US bank system, despite using the same EIN. After ~3 hours of being on hold and being transferred between different US bank departments, a financial advisor / supervisor was able to see the discrepancy, advised the name change procedure, and hopefully my accounts would be corrected within the next month. (This discrepancy also prevented access to online / account services of my US bank corporate credit account.) Unfortunately during these phone calls, numerous US bank telephone employees advised me to open a personal account the link the two corporate accounts, which is a definite NO and would have resulted in even more errors per the account supervisor. US bank made one phone call that I missed regarding the "name change procedure" requesting official documentation, didn't send any email or mail correspondence, and unfortunately the credit account was closed within less than 30 days from the "name change" or their single telephone correspondence. I was unaware of this, sent Sholeh an email asking if she could follow up on the account status, and she very quickly sent me an email that my credit account was closed without any available information, and advised me to come into her office. Shortly after arriving at her office, she was able to call the credit account and quickly correct the error. Unfortunately when opening up a credit account online, SIGNIFICANT financial information is missing from the account which resulted in these errors. Sholeh was able to use her greater than 20 years of banking experience to identify these errors, and directly upload correct documentation from the California Secretary of State website to correct these errors. Something that has been a bit eye-opening during my experience thus far with US bank, is how many of their employees that are directly customer facing are unfamiliar with financial laws and regulations. My experience with Sholeh, as well as the financial advisor / supervisor has shown me the limited use of the typical US bank employee, if any situation arises that is not directly on the "us bank decision making tree." One process that was a bit unfortunate to see, the only employees who correctly identified themselves as US bank employees when three-way calling a second US bank department were the financial advisor / supervisor, and Sholeh. There is an internal process where the US bank employees verify a code via Teams, and the only time this actually occurred were when Sholeh and the financial advisor / supervisor mentioned, "aren't you going to identify my identity through teams?" TL;DR US bank has some competitive business accounts available, however my overall experience with US bank as a corporation makes me hesitant about establishing additional business with them. If you are interested in taking advantage of these great offers, I would recommend scheduling an appointment with Ms. Sholeh Assil directly, or the Hollywood office that she manages. read more

This branch re-opened almost a year ago and is rarely busy whenever I've gone. When I have gone, I get friendly and efficient service. Hope they stay open, as it is in a very convenient location off Hollywood Blvd. read more

This branch is closed and has been closed for over a year. The atm is still open for use but over half the time it doesn't work or is out of service. Save time and go to a different location. read more

Not a fan of coming to Hollywood blvd but they do have easy parking in the structure behind the building so it takes the stress of parking off. Friendly service. They do not have an ATM inside the branch you have to walk outside on Hollywood blvd next to the coffee bean which I found a bit strange. read more

They quickly updated the hours and responded to my reciew so that other people won't go through the same problem. To me this is a win and a great example of good customer service. Keep it up! read more

Horrible. Simply horrible. The staff here just do not care--they are complacent employees who do as little as possible to get through their day. I cannot recommend this place LESS and honestly it gives a bad name to all US Banks out there. To get into the specifics would reveal myself and honestly my safety, because the people who work there don't even seem like functional human beings in society and I do not trust them with my safety. Just know that you will get screwed and that they do not care and you should take your business elsewhere. Literally anywhere else. read more

This is late, but... Sholeh and Helen! Seriously Godsent Angels! They honestly saved my day and my reputation. I am so grateful and so thankful for their efforts. Thank you! I leave my US Bank accounts practically empty and abandoned because I find the branches to have terrible service and even worse people! I don't have a debit card, I don't have checks, and I absolutely cannot recall my account number. So yes, I would never have imagined that US Bank would go above and beyond to help me, as Sholeh and Helen did. I'll avoid the long story for now, but to summarize, these two women saved me from having my car towed from a cash only parking lot and impounded. And thus, they also saved me from embarrassing myself in front of my four distant relatives I was entertaining in Hollywood that day. My family still remains unaware of how close we came to getting stranded in LA that day. All they think is that I went to the restroom. And all because Sholeh and Helen never left my side until they knew everything was okay. Angels? Of course! read more

Horrible. Simply horrible. The staff here just do not care--they are complacent employees who do as little as possible to get through their day. I cannot recommend this place LESS and honestly it gives a bad name to all US Banks out there. To get into the specifics would reveal myself and honestly my safety, because the people who work there don't even seem like functional human beings in society and I do not trust them with my safety. Just know that you will get screwed and that they do not care and you should take your business elsewhere. Literally anywhere else. read more

Keeping this short and simple. I don't like big banks, and US Bank is definitely a big bank. However, they aren't so big that employees can't reverse some fees or provide some level of customer satisfaction authority to ensure you're happy like Wells or BofA where you're completely SOL. The products offered are standard, but the customer service as they say is 5 stars, and it is. Therefore, 5 stars for customer service, 3 for big bank status with no real perks to being a customer. BofA and Wells Fargo and/or Chase would all get 1 star for all of the above. IF you can't have a credit union as your primary financial institution, I recommend local. If you need nationwide access, 24hr online and phone banking etc. I'd go with US Bank. read more

Don't use U.S. Bank Not specifically this location in Hollywoodland, but the institution overall. U.S. Bank is a scam.... They screwed my account up... THEY screwed my account....and then hit me with fees for THEIR Mistake and refused to help me. Just like any other bank... they are there to find a way to scam you with fees.... and their agents LIE about their services and trick you about their services when you sign up for an account. Consider any other bank but U.S. Bank for your banking needs... they are here to scam you out of your hard earned money. read more

This is the nicest US Bank I've ever been to. Everyone is so friendly and welcoming! I don't know why it doesn't have 5 stars, I've never had a bad experience here. They make sure everyone is greeted and welcomed. I've heard about other US Banks having bad customer service, but definitely not this one! :) read more

Us bank suuuuuuuuucks! They have the worst and most retarded bankers, first of all, and on top of that they can never do anything organized. I just got off the phone with a banker that said she was going to transfer me to another department and they could "fix my issue" puts me on hold for TEN MINUTES... Then transfers me to the other department just for them to tell me "sorry, we can't help you" for anyone out there, considering US BANK, DON'T. I'm closing my account tomorrow and boing with Wells Fargo. A REAL BANK. read more

The Assistant Branch Manager Jacklin K. was sooo eager to take my application for a HELOC but could not answer ANY of my questions before pulling my credit. I have excellent credit and a six figure income but I wanted to make sure that the numbers would add up and that the rental income from my duplex could also be counted towards my DTI. This woman is not a LOAN SPECIALIST...she knows nothing about this banking product....she just takes applications So against my better judgement and even though she couldn't provide answers to ANY of my questions, I allowed her to pull my credit. Then it came back they couldn't count my rental income and and then other questions I asked ended up being no, no, no. Why couldn't they answer my questions BEFORE pulling my credit?!? Ultimately I ended up getting a $220K HELOC through another bank. I will never bank with US BANK and I am keeping my savings/retirement at a credit union. Down with US Bank and their lazy, incompetent staff. read more

Horrible servicee nobodY seems to know what's going on Ann's they could careless if you're accommodated or not. I'm closing my account today. read more

Not even interested in doing changes I would d never open an account with them. the desk lady was courteous but not business oriented.

Ask for Sholeh Assil! She is beyond helpful. She literally sat on hold for me for over half an hour and went above and beyond to ensure that my issue was resolved. First class customer service! read more

I went into the bank to stop an Automatic payment to Triple AAA auto insurance and I was charged a fee of $35.00. I tried to do it online and there is no way to put a stop on an automatic payment available. RIDICULOUS! I will be closing my account next month as I am signed up for automatic deposit, and moving my business to Los Angeles Federal Credit Union. This banking fee is ABSURD!!! read more

No wonder traditional banks are losing out to digital. Standing in line for 10mins to see the 1 teller in there. I gave up and left. By the way your ATM is out of order too. Lame. read more

This is the worst bank I've ever gone to in my whole life and it has the most disrespectful and disgraceful service you will ever receive. Thank god that I've never banked with them even tho they had a way to get to me and put me in misery as a non customer. This is exactly what happened. On 7/21/2016, US Bank sent me a letter stating that, I owe them $1200, they already closed the account ,but I'm the one responsible to pay them back. It was really out of blue,cuz I've never in my life opened an account with US Bank. So I went to the US Bank Branch in Hollywood and found out the account was opened online, and I immediately assumed that my former roommate Andre Luiz Costa Soares did it as he was arrested for Identity Theft and Commercial Crime on 7/6/2016. After his arrest, we found images of my Social Security Card and Drive License along with other victims's on his computer. So I explained all this to the Branch manager and opened a claim for the fraudulent open account. During investigation while I was there at the Branch, the Branch manager pulled out records of a few deposited checks in that closed account, including fake checks which Andre Soares made himself and a stolen paycheck from my neighbor. So I asked the Branch manager for copies of the check images for me to file a police report with, but she refused to give them to me, her excuse was that she didn't have permission to which was an obvious lie as they claim it was "my account", why wouldn't she and I have permission to access "my own account"? Anyway I left the branch after I filed the claim. Upon request, I followed up with my statement and a police report I made a day after at the Hollywood Branch. But after a week or so, US Bank sent me a letter stating that, they closed the claim not in my favor, the accounts were not open fraudulently, and it is a civil matter between me and my roommate. After that I called US Bank many times to ask them for explanation, they couldn't even give me any detailed explanation but was only basically saying that it was my fault for having allowed my roommate to gain access to my personal information, which seems like total nonsense to me. Then I asked the supervisor of the claim department over the phone to provide evidence they have to prove I was really the one who they believe opened the account, but she came up with excuses trying to avoid getting into that conversation. As a victim I'm being treated very unfairly by US Bank whom doesn't care about right or wrong, but is only concerned about regaining their loss. To me, this is not only about money but also justice that needs be justified and solved in a righteous way! read more

I was unable to get to the bank last Friday due to the streets being closed because of the Oscars. I called US Bank customer service and was transferred several times before being transferred to this branch. Jackie was able to resolve my issues for me and called me personally to let me know when it was done. Much appreciated as I was ready to close my accounts with US Bank. read more