I just wanted to send a big shout out to the bank manager Susie, who has been a great help…read morethroughout the process of the loss in my family. She was very very very open to a conversation and helped answer all my questions regarding the process of taking over control of my family members banking accounts after death of a family member. She is very helpful and upon the second time of meeting with her, she remembered why I was coming into the bank. She remembered it was related to a family member. She didn't remember my name, but recognize who I was immediately when I walked in. Customer service like this is priceless.

We want to sing the praises of Susie, who helped us fix a problem with our credit card. She was…read morecheerful, kind, sympathetic, and just the best we could have hoped for. She is a gem of an employee. You and your customers are lucky to have her.

This is my first time at this branch…read more Upon entering, I was able to speak with a teller that directed me back to a young lady about setting a new account. I was assisted by Jose E who helped me open an account. He was super cordial and explain everything that I needed know. I feel that this is going to be a good relationship over my last bank. On a side note: This branch is super busy and they have multiple new accounts representatives and loan officers that are able to assist and at least four to five tellers on the line. The bullet proof glass windows are impressive.

Chase has terrible customer service. I've been banking with him for 10 years have multiple accounts…read morewith him. I've tried to contact a person to deal with a problem that they created with no success. When I finally do contact a person they hand me off to somebody else who handed me off to somebody else until I get disconnected. Maybe you should try a local bank that has a real people to support you.

Santa Cruz Count Bank has been amazing from the beginning. I opened my business account with them a…read morelittle over a year ago. Every time I walk in I always get the help I need and feel very welcomed by all the staff. Hands down best business bank!

From the owner: West Coast Community Bank is a community bank serving the banking and lending needs of individuals…read moreand businesses by delivering a broad array of products and services, all in one stop. Expect a friendly team of knowledgeable, experienced professionals, and excellent customer service. West Coast Community Bank is a top performing bank and a top SBA lender in the Silicon Valley. Because of this, and so much more, this is where the locals choose to bank. Give us a call today. Locations in Aptos, Capitola, Cupertino, King City, Monterey, Salinas, San Luis Obispo, Santa Cruz, Scotts Valley and Watsonville.

Great place to have my money. Professional friendly tellers and very efficient and reliable.read more

I really would like to take the opportunity to thank the members here at this Bank of America…read morebranch for the exceptional and extraordinary, customer service they gave to me and my mom throughout a process of transferring proprietary management on my moms account after the loss of my sister who was power of attorney before her passing. I can't remember the name manager who I spoke with on my visit, but she was very helpful with providing me with the info needed to get the process rolling and done. Thank you all !

Got my first credit card many years ago. It's a friendly…read moreenough place. The wait time varies and sometimes parking is a little hectic.

Terrible!!! Always the same deal with this place. never enough tellers. The wait is ridiculousread more

My review is for the Prunedale branch. They are friendly yet professional. Nicole has been great…read morewith her assistance.

I'm from Sacramento and recently moved to Salinas for work. I was amazed that I could make a phone…read morecall to the bank and a live person would pick up the phone. In sacramento you get a call center and have a difficult time getting in touch with personnel from the bank. I was able to get in touch with Andrew and he's great about calling back. He scheduled me a meeting quick and broke down the details of our accounts to help us understand how we could save $$$. At the conclusion of our meeting he upgraded our accounts and had great conversations. The staff is personable and attentive.

Thank God for Nancy. I went in to wire some money and…read moremissed something on the paperwork. Rather than send my money into the ether to never be seen from again, Nancy took the time to call me and confirm. Without her diligence I would be out several thousand dollars. Friendly, and obviously knowledgeable, staff. Highly recommended, especially if you want your money to stay local

Went to this bank again for business. Three people in line and two tellers just saying we'll be…read moreright with you! People at desk just stare at their computers! Totally opposite of the PVB in Monterey. I'm in and out in Monterey so quickly!

Customer Service, at the S. Main St. Salinas, CA. Has my 1st…read moreimpression at high standards. Honest, Friendly, and very informative representation.

Terrible experience with the manager in Wescom Credit Union in Marina, California. The manager…read morethere not helpful with one's need. She doesn't return your phone calls after leaving voicemails nor answering your call after speaking with one of her associates asking him to speak with her. Very frustrating and angry not getting a response at all; bad customer service.

Mechanics bank is horrible. The staff needs to be fired and a whole new team is needed…read more Their online banking system is down every week. Need access to your accounts? Good luck! Staff at the Salinas location on south main are by far the worst. Stephanie one of the tellers does not know how to cash a check. Deposited the check into my account and the funds were not even available when asking for my money the clerk hands me back a check? Bank manager (woman) had a huge attitude. And the branch manager (man) is useless. When you call the customer service care line you get someone in a different country. Then when you ask to speak with a supervisor the supervisor you do get, laughs at you over the phone and has attitude? Really mechanics bank? What are we 12 years old again? Get a grip on reality. If you have control over someone's finances and you don't allow that person access to their own finances then when they call to ask to speak to a high authority the higher authority laughs over the phone? Unacceptable. Childish and not the type of people I want my money to be with. I'd give 0 stars if the option let me. Mechanics bank is the worst.

Friendly and efficient customer service. I mean, what more do you need from a bank?…read moreI went in for some empty rolls for all my spare coins. They didn't act like it was a hassle at all and we're very friendly. Easy to do business here. Easy Peezy. They're my new favorite bank.

Twenty people standing there waiting in line and only TWO tellers "working "...chatting about the…read moremost frivolous unimportant stuff completely disregarding the time of all those people waiting...