Pretty efficient. Good service. Nice to be able to the agents in the local branch instead of the central phone center. read more

went in with my husband and for some reason they gave us a really hard time to help us open a joint account they did not want to help us at all & was also being very racism towards me and my husband. read more

I had such a nice experience at this US Bank branch last Friday, all thanks to Claudia. I had a money order that had been giving me trouble for weeks--Western Union and a few other places weren't able to help me cash it. I walked in feeling like this was my last hope, and I'm so happy I did. Not only was Claudia able to get me most of my money the same day, but she also helped me open both a checking and savings account, something that's been nearly impossible for me to do in the past few years. She was incredibly helpful, personable, and even made the whole process fun with a few laughs along the way. If you're in need of opening an account or just want someone patient and friendly to help you with your banking needs, definitely visit this branch and ask for Claudia. She completely changed my perception of banking, and I can't recommend her enough! read more

Terrible Service at this US Bank Branch. The bank starts charging inactivity fee (?!) on the account after I left the account alone. I asked for the inactivity fee to be waived. They pretended to submit and request and nothing came of it. I decided to close the account. Not only do they not pay interest in the account. If you let money sit on your account without spending it, they charge you for not moving it around. read more

Their fraud department can change and help when there is actual fraud. With holding a check I need and making me wait for over a week is bullshit. Especially when I cashed a check for WAAAAY more then this one that cleared same day, and it wasn't a us bank check either. Glad you guys pick and choose when you wanna fuck over poor people, it's really helpful when we need that money just to get to work. Thanks for absolutely nothing, waiting over a week for you guys to "find out if there is money in that account," when it's coming from an estate and not a private person is absolutely BULLSHIT. You guys don't hesitate to take money out of my account for bs reasons, big banks love fucking over the little guy. read more

This south Pasadena beach is quite! quite and there was reason. I deposited check $5000 and the they deposited 2 times and fraud department put red flag on my account. they put my account on hold. They are not responsible. No one try to solve. Branch manager Angelica Garapetian is worse person, I talked to once, treated me as debtor, Not responsible as manager, try not trying to communicate with client. all she saying was she don't know, can't tell. can't share and all she was threatened me the bank may hold my check 6-12 months. Horrible person, manager! Bad experience ever! String suggests go to Bank of America, Chase or other bank! read more

Very convenient location and the staff is always great and friendly! Always find a way to help me.

I'm so tired of this bank. I changed branches to get away from nasty attitudes and slick questioning. But they closed the one on Colorado down and some of those employees moved to this one. Now I have to deal with certain bankers printing out my balance without asking me and trying to check my account but not listening to what I am requesting to be done. A simple lack of respect. Holding my ID the whole transaction. The service is truly trash and I'm closing my account this week. read more

My mother is 72 years old and was treated horribly by the "vice president" (title my mom thinks the lady is) off the south pasadena location off fair oaks. Her desk is next to the door. Mom was there to cash out her social security check and a teller saw that her Illinois ID doesn't have an expiration date. VP lady came over, motioned and forces Mom towards the door and says "we cant accept your ID. We're closing now please exit." My mom said "Arcadia US Bank always helps me. I'll go there". US Bank lady replied "then go!". I was in the car and my mom didn't tell me all this until we got home. US Bank VP Lady, please google "Non Expiring Illinois ID for 65 and over"!!!! It's a REAL thing!!! My mother is old, a person of color/dark complexion and doesn't make a lot of money and treated like crap. Just sayin.... UPDATE - 12/2019 I just learned that the Branch Manager even asked my mom "WHY ARE YOU CASHING OUT MORE THAN $500?" (Incident was back in Dec 2018/ Jan 2019) Dec 2019 - Caitlyn from Corporate spoke to me about the incident. She was professional, kind, understanding and ensured that the incident would be addressed. We returned to this location Dec 18, 2019 (despite my moms reservations). Teller Beronica was outstanding. She already knew about Illinois IDs and provided my mom outstanding service. She was patient with my moms limited English and Beronica conversed with my mom about her family in Chicago. Our initial experience with the Branch Manager was 1 Star. Beronica provides 5 star service. Thank you. read more

I need withdrawal my money $5,000.00. Employee told me please go to old branch get money. She looks at me like we are bum. We were disappointed with this branch. read more

If I can give zero stars I would ! Took in a check to cash with mine and my sons name they told me they couldn't cash it until I had my son make an account. Went to Bank of America down the street and the cashes it with out question free of charge No one knows what there doing at this bank . This bank in general is trash ! Go with Bank of America or Wells Fargo ! read more

Horrible experience with the tellers. Were not helpful and very much into talking with each other then to give proper information to their clients. Would give zero. read more

Worst bank ever! Don't ever go"bank there. We deposited check for $5000. Teller mistakenly deposited twice. They closed the account & put it as fraud. Called them multiple times to restore the account. No movement. Total incompetence! read more

Just let everyone to know don't open the account at the Branch ,after we opened the account week ago , come with friend want set up online banking.forgot to make appointment , when we walking the lady her name is Angela yelping at us said , she is not happy to serving us, because we didn't make appointment, There aren't enough people,No one can help us. She very mean to us ,I said I want to complain to the manager, and she said she is the manager, what kind of bank people Come to deposit the money to bank , and bank manager Not polite read more

The atms are always down in my entire area. Every customer service number doesn't work. My card is getting declined saying 'no account' when I very much so have an account and money. Like wtf? Get your sh*t together, please. This is peoples money/lives you're dealing with. Like jeez read more

Would give a zero if I can，dont come here，they wont help （especially the hispanic lady in the middle window），they asked me to go different branch or call customer service. read more

Yelp 100 Challenge 2017 - 20/20 Save yourself headaches and pain from this branch's poor customer service. Additionally, I should have read other Yelpies' reviews before going in. As a result, I will not return anytime soon. read more

I hate to say it but I have been banking with US Bank now for about 3 weeks and I already hate this branch. The bank is understaffed and lackadaisical when trying to service customers. Inefficiency and the smell of Grandmother's furniture radiate throughout your senses upon entering. C'mon guys, get a couple new couches and throw some paint on your walls. I felt like I was in the Lobby of the hotel from the Shining while sitting for nearly 30 minutes to open an account. If you are purposely understaffing, you should have a little extra cash to spruce up the damn place while your customers wait anxiously on the verge of a meltdown. Sincerely, Ralph read more

As someone who frequents this particular branch of U.S. Bank at least once a week for work, I can tell you that the staff here are among the nicest, most personable people I've ever met working at a bank. Always smiles, and they seem to know most of their customers by name, which is rare now a days. Located in the Vons shpping center, there is lots of free parking out front which makes this location super accessible. Staffing can be a little low at the end of the day sometimes, but they are generally pretty quick otherwise. I'll never complain about ending my work day with a visit to the South Pas branch of U.S. Bank. A smile is a great start to every evening :) read more

my account recently had fraud activity And I had gone to this branch to look for help and Thalía was very helpful she answered all of my questions with patients and helped me and then when I went on the second day and got help from Gloria as I was leaving Thalía even asked if I was doing all right and if I needed any help. But glory on the other hand was not helpful she told me that she wouldn't be able to close my account because I had pending charges and then I went and sat in the lobby and what do ya she closed my account. and then moments later when I asked her to re-open the account she said I'm not able to because I don't have proof that I live in the area. When on my account it shows that I live out of town and that's the address i am and have been tied to since i was 4 yrs old. my parents still live there but she said i cant open an account because i had no proof that i lived near THAT specific branch. so if ur ever out of town & need to close & reopen ur account u cant?? despite not helping she was pretty rude and just unhelpful period. she then told me i have to get proof i live in town or i have to go to the bank that is closer to my address on file. what? dumb ass place thalia is very nice tho she deserves a gold star read more

I'm so fed up with us bank and having opened my original account when this branch was fidelity federal bank it has just gone downhill ever since. Every time I have called to ask about something or resolve a simple matter I get no help. I'm seriously considering closing my account with this bank. read more

Everyone here is so nice and patient. I don't understand the other reviews. I've never had an issue and Angelica is the best in the biz. Pia , Suzanne and the whole team get things done quickly and efficiently. I've got more than 50 accounts here and am happy to have transferred them all to this branch. read more

They charged me $7 to cash a US Bank check because I'm a non customer... WTF it's a US bank check. Your not proving me with a service, you provided the check service to your customer who wrote the check I can believe you have the gall to charge me on top of what you're charging them. Assholes. read more

The customer service here is horrible all the way down to the assistant manager. Showed no interest in trying to find a solution. My first visit to this branch wasn't great but I didn't think much of it until the second one and saw it was the same type of service and it's only this branch because in other branches I've felt welcomed and helped. Try and avoid this branch. Usbank is a good bank. read more

For a financial institution which "strives to provide exceptional customer service," it sure fails in several aspects. Beginning with a lack of consistency and communication; both at the retail branch and customer "service" number. There have been a few occasions in which I've been given conflicting info. I called the service number to inquiry about a fee. The phone rep directed to me the nearest location. Once there, the branch rep gave me some spiel about having to visit my home branch to have a fee reversed. Well, guess what? My home branch is in another state. I felt brushed off when the banker cut me off and handed me the number to my home branch. Told me that they are in charge of assisting me. She wasn't having it. I know they were busy and understaffed, but it seemed as if the last thing she wanted to do was waste time on customer service when the lobby was full of sales opportunities. I could've avoided wasting lunch time in the first place had the phone rep told me to call my home branch instead. Which brings me to my next point, how is a bank supposed to provide exceptional customer service when it under staffs its retail locations? Counterproductive if you ask me. As a frequent customer of this location and someone who's worked in customer service, I would know. I've seen the demise in service at this specific location. An employee confirmed that the bank is under staffing because it's saving money by not paying extra salaries. It makes sense as to why they didn't have a branch manager for six months and oh boy, were they better off without this current lady as manager! I guess that's the nature of the business, a lot of turnaround in banking. The previous management actually made a difference. There was a sense of urgency from everybody on staff. It was rare to see an assistant manager and branch manager actually open up a window and handle a cash drawer. It felt like all hands were on deck. That totally changed with the new branch manager, Angelica, who seems ill-equipped in my opinion to say the least. Nowadays they just sit there at their desk, staring at the computer screen. Meanwhile the bank conducts survey calls. If they cared, they'd actually hire more staff and take ownership of service issues. It all starts at the top with great leadership and development. No wonder employees have left for other better paying jobs and or companies. Suzanne, Pia, Rocio, and the previous employees were great. My guess is that this is most likely a problem at other locations. I see why fewer and fewer customers are visiting store locations. Anyway, with so many options, credit unions seem the way to go whereas they tend to me member oriented. read more