Great bank location easily accessible. There's two drive up areas and outdoor walk up located…read moreoutside the building. Follow the arrows to use the drive up ATMs. Very convenient to drive up. Well lit at night and ample parking. Grocery store nearby along with restaurants, fast food drive thru, fuel station and more. Very convenient when you're heading to sea queen with a group of friends.

Laughing loudly at people as they walk away is very unprofessional and also saw a teller being rude…read moreto someone for bringing a dog in my last visit in which I get, you want to help get them in and out quickly but she was elderly so have some grace. There's a lot of new young tellers that don't seem competent. Makes me wonder what's going on at this location never had this experience at the Rancho location.

Visited this location 12/2 around 4:30 PM. I mixed up my…read moreappt. date, but this branch was very easy to work with and assisted me. Wait was not too long. Wanted to thank the gentlemen in the front who assisted me during check in, and Aaliyah for making the process super easy. Both very well mannered and sociable!

I typically handle most of my banking online, but I visited the branch in person for a specific…read moreneed. I was assisted by Aaliyah Covarrubias, who was truly one of the best banking representatives I've ever worked with. She was personable, knowledgeable, and efficient, making the entire process smooth and pleasant. Overall, it was an excellent experience, and I genuinely appreciated her outstanding service.

Many of these reviews make this bank seem so utterly underrated and underappreciated. Thank you,…read morePatty, Aleena (recently no longer employee there), and Leslie. You all served me well. From last month when I had something come up at their ATMs outside to when I walked in shortly all interested in opening a bank account. Patty and Aleena begun with nothing but utter care and compassion for my well-being especially when I expressed interest in opening an account. Today, Patty continued to demonstrate care and well-being, Leslie was quick to welcome me and walk me through all the steps and got me in and out in no time before I knew it with opening a new bank and credit card account. I am forever indebted with gratitude for their genuinity, care, hospitality, and kindness. You all deserve great and better! Much appreciated!

My cousin who just came to the states and has all legal documentation in order was questioned about…read moreopening a new bank account with Wells Fargo . I had to educate the banker about a green card , and that it means he is legal here in the United States . He said he couldn't have a social security number with a green card which is completely false . Our appointment was at 12:00pm and it's currently 12:10 and the Banker stepped out , not treating us like actual people . I am a United States citizen and have over 3 million dollars with chase and keep a small account of 20,000 with Wells Fargo for business purposes . Today I decided to stop banking with Wells Fargo and stay with chase . Will be closing my account and banking with Wells Fargo . HORRIBLE CUSTOMER SERVICE. I will take my business elsewhere . Like they always say DONT JUDGE A BOOK BY ITS COVER

Best Banking Experience I have had in my 46 yrs of owning my own Business…read more Recently I've had to go through getting some Docs Notarized. I learned that CCB provided that service for it's Customers and I made an appointment. I was cheerfully greeted by VP Joe Herrnandez , his Executive Assistant Alicia Arzite, the staff Notary Public Lameesh Cook and New Accounts Assistant Jeniffer Williams. I was bathed in warm, acute and accurate professionalism that instantly reduced my stress level and we gotter done. I left confident that I had everything done I needed for the Agencies I was dealing with. Again they went above and beyond any of the dozen Banks I've dealt with over the years. Chino Commercial Bank is truly the best community Business, Professional and Personal bank in the Inland Empire. Thanks Joe, Alicia, Lameesh and Jenifer for the one giant step far beyond you all took to help me today and every day I come in or call. For 5 Star+ Professional Business and Personal Banking Service go to Chino Commercial Bank 300 N Mountain Ave. Upland, CA 91786 909-755-2000 Mike Snyder Kashmir Irrigation & lighting Inc. PS Ask Joe Hernandez for a loan, he can make it happen!

As a small business owner, you want a bank that would listen to your needs and concerns. You want…read morea banker that you can get a hold off even during after-business hours when you have pressing business needs to accomplish. I was never a believer of small community banks. I never thought that a small community bank will be able to deliver my needs. I was proven wrong. I was introduced to Melba Rey, and impression of small banks have been changed forever. Melba and her staff handles all my banking needs personally; no need to be bounced off to another impersonable "banker" like at Wells Fargo who doesn't even know my current business needs. Being with a small community bank with only 4 branches, I can go to Upland, Ontario, Rancho Cucamonga, or their headquarters in Chino, and someone will know me by name. They handle my deposits, my needs for change, and my credit lines and address me by the name I go by. l love all their branches, but Upland has a special place in my heart. Shout-outs to: Upland: Melba, Alicia, Taylor, Amal, and Joe Rancho Cucamonga: April Ontario: Frank and Tess Chino: Queta, Gisselle, Anna, Joey, Matthew (Wigs) Thanks for the great service! I truly appreciate all of you!

I don't understand why this location cannot accept payments if they are due to close within the…read morenext week. This should have no bearing on receiving cash or check payments to open and valid accounts. Why even bother keeping the doors open for another week if you cannot accept transactions?!?

Stopped in to change the last name on my account after getting married and Kelly (Relationship…read moreManager) could not have been more helpful. She made the change with ease and answered all of the questions I had confidently. She was also very friendly and personable. I appreciate that this is a large branch located off of two main streets in Upland. There's plenty of parking surrounding the building and they seem to staff accordingly as the line moves quickly. I also appreciated the longer hours to accommodate working professionals. I would definitely recommend this location for any of your banking needs. Ask for Kelly!

I've had a great experience with this bank and can confidently recommend it. From the moment I…read moreopened my account, the process was smooth, straightforward, and well-explained. The staff has consistently been professional, patient, and genuinely helpful whenever I've had questions or needed assistance. What really stands out is their customer service. Whether in person, over the phone, or online, they take the time to make sure everything is handled properly and that I feel taken care of. I've never felt rushed or overlooked, which is something that's hard to find these days. Their mobile app and online banking tools are also easy to use and reliable, making it simple to manage my finances on the go. Everything from checking balances to transferring money is quick and hassle-free. Overall, this bank has earned my trust through consistent service, clear communication, and a strong focus on customer satisfaction. I'm very happy banking here and plan to continue for the long term.

I recently joined this bank and overall, I actually like it. The in-person experience has been…read moregreat. the staff inside are friendly, welcoming, and kind. As a new member, that made me feel hopeful about transitioning all of my financial services here. But unfortunately, my experience applying for a loan was incredibly disappointing and left me feeling completely dismissed and underappreciated. I applied for a loan and received a message saying I would be contacted within 1-2 business days. That call never came. I waited, thinking maybe they were just backed up. So I called in and left a voicemail still, no response, no callback, no acknowledgment of any kind. Then out of nowhere, I received a denial with no explanation, no follow-up, no human contact. Just a flat-out decision sent my way like I was invisible. The frustrating part is that when I applied for a credit product earlier which was approved. I was getting nonstop calls and emails. But this time? Silence. It honestly made me feel like I was being ignored, like my application didn't matter, and like I wasn't worth the courtesy of a phone call. Whether I was approved or not isn't even the issue the lack of communication and basic respect is what really got to me. I joined this credit union because I wanted to feel like more than just a number. If I wanted to be treated impersonally and overlooked, I could've stayed with Chase. But I expected more here accountability, care, and follow-through, especially after being told I'd be contacted. Right now, I feel like I've been targeted, ignored, and undervalued as a member. The loan team's lack of follow-through left a really bad taste in my mouth. I hope this feedback is taken seriously because people deserve to be treated like people not just potential loan approvals or denials.

I go into banks rarely these days and had to make a stop here. Did not make me miss it! It was a…read morebit bit frustrating. Wait times were long, and the branch staff did not seem too friendly.

Unmotivated staff . If you want to talk to a banker make an appointment. While superficially…read morepleasant you are Not a priority. You will be referred to the on line banker. The branch was recently remodeled , parking is in a privacy lot entry is complicated due to tragic patterns . It has two drive up ATM as well as a walk up

I opened a Certificate of Deposit and transferred $180K from Wells Fargo Bank. Citibank flagged my…read moreaccount for fraud for whatever reason. After about 10 days, several phone calls to the Citibank Fraud Department, and several trips to the bank, my funds were cleared. Bank employee Ricardo Larios was very professional and courteous during my interactions with him. However, my experience otherwise was very frustrating, including the manager telling me he would take care of me, and stating that he would call me when the funds were available (no longer being held hostage), but he never did. And the Fraud Department even hung up on me once. Citibank is a horrible bank. Their lines are long and slow going because they typically only have one teller window open. I closed my accounts and took my money back to Wells Fargo Bank, where I receive much better customer service. If you're considering doing business with Citibank I highly recommend that you go elsewhere.

Wow! We recently transferred money from Wells Fargo to Citibank Upland. What a wonderful…read moreexperience. Hector Gomez could not have been more accommodating. He made us feel like we have been customers forever. A+, five star service.

I went into this bank twice in the last week. The same nice teller lady helped both days. I did two…read moredifferent POS's and she was experienced enough to handle. No issues. I'm glad she validated my info, made sure they were my accounts, and monies were deposited immediately in my same account. Side note... this branch for WF is open Monday through Friday, not on Saturdays. For weekday business I would definitely come back here!

We needed some transaction history for our records to give to our lender. And Stephany was the one…read morethat helped me initially. The initial paper that was printed our lender didn't accept since it cuts off a certain part of the document. I went back in and someone else helped me and she was off the bat not helpful. She just kept insisting that it cannot be done and that there's no way for me to get a printout that doesn't cut a part off. I requested for Stephany and waited for her. And let me tell you ! Stephany got it ! It wasn't easy she kept having to print multiples one to see what would work. And after the 5th try she got it ! I almost cried. This was a time sensitive matter and she was able to help me with it. I appreciate Stephany's professionalism and kindness ! I DID NOT feel like I was an inconvenience or felt rushed. Not everyone is willing to help like her. This branch is lucky to have someone like her in their team !