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    U.S. Bank Branch

    3.3 (4 reviews)
    Open 10:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - U.S. Bank Branch

    Personal banking

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    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (45 reviews)

    Won't answer the phone. They hate their customers. Obnoxious robots. Provide my PERSONAL account…read morenumber. Is this for business or personal? PERSONAL. that's why I gave you the entire account number to avoid that stupid question. "Agent". We know you want to speak to an agent (but we don't care). We have an app, are you in the military, do you need your balance that announced already but are stupid? We have an app. We have an app. We won't shut up or tell you wait time. We will keep repeating this obnoxious description of a phone app over and over. Are you too stupid to get an app. We at Bank of America are too stupid to see you use your app every day. Did you know we have a banking app? Are you in the military? We don't care but it sounds like we do if we keep asking. If we cared we would remember and provide a special number where you can edit on hold while we play patriotic music. Let me repeat this same stuff again. Here is a lie: our wait times are longer than usual. Actually we don't want to talk to you and your time is unimportant to us. We don't hire enough representatives to take calls. Please give up and spend hours going in loops of useless help. Or chat to someone overseas who won't understand you. We are only open limited US business hours even though we outsource most our work. We are the worst business you deal with. Now I will repeat all this again. Did you know we have a banking app?

    Customer service??? The employees are rude, unhelpful, and only know how to repeat what they know…read morehow to say instead of finding you a solution! You're better off talking to the chatbor on the app! There is a guy with buzzed hair and tattoos that works on the teller side who thinks he's superior because he's a teller, however, instead of talking to the girls, he could've helped us out. There's a girl with glasses who also works as a teller who is hard of hearing and has an attitude, just as unhelpful! Finally we get to the banker, just as unhelpful. Funny how no one wears name tags so I can put names. Exactly why I changed banks! Drive further and go to a different branch! This place is GARBAGE and outdated!

    Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

    Chase Bank

    (23 reviews)

    Greedy money grubbers? Not at Chase Bank…read more Everyone at this branch is incredibly friendly and helpful. And they go out of their way to help you. Although they could use more tellers because if you don't time your visit right, you'll have a bit of a wait.

    I needed to speak to a bank manager, but no one was available for 20 minutes, but because I was…read morethere with my son who is handicapped and our service animal, there was someone available, but he didn't want to help us because he was "allergic to dogs" not that he would be petting or interacting with the surface animal... But , I had to send my handicap son out to the truck alone, in 100° weather . To top it off the guy didn't laugh when I said "so you're the one who's allergic to dogs" I need to leave quickly, because my son can't be away from me work service animal. He just kept a straight face the entire time, not friendly and not kind, clearly frustrated with me while I was trying to instruct him to close an unused account and answer some questions. I left feeling completely dismissed and discriminated against because of my son's disability. Disabled people have to wait outside, we aren't welcome here. Chase Bank takes so much money from us and it's not worth continuing my business account here with the customer service like this. I cannot depend on these people to even give me the tiniest bit of respect and allow my son to be safety . This was a huge eye-opener, and ADA laws against discrimination like this could result in a massive lawsuit.

    Bank of America Financial Center

    Bank of America Financial Center

    (14 reviews)

    What a joke. This place didn't even have a teller and the app won't let me increase my withdrawal…read moreamount to use the atm. Every time I come here there are problems.

    I've been using this branch more because of all the construction in front of the Bank of America on…read moreSouth Santa Fe, and let me tell you, there's a huge difference in the branches. The bank itself is small, but it's clean. You can have a seat if you have to wait for one of the bank officers (the ones with the offices and not the tellers at the counter). Speaking of wait, there's almost always a wait at this branch. I don't think I've even come in here without having to wait. Parking is just okay. The stalls aren't very big and it shares a lot with Carl's Junior. Employees: Here is why this branch gets 2 stars. There is no consistency in how you're treated by employees. Sometimes you're treated courteously. Other times, you're treated rudely. And more than that, you'll get an upsell. Meaning they'll ask if you want to open another account, sign-up for a credit card, etc. I get that they have to upsell and encourage you to "buy" more because that's how they make money. I completely understand that. But what is deplorable is when the employees try to patronize you. Today's visit I was getting a cash advance on a debit card. The teller, Alba (yes, I'm naming her because her conduct was awful), asked where else I had a bank account. Generally when she or another teller asks this question, they follow it with an upsell to open another savings account, etc. However, today, rather than try to keep my business, she tried to discourage it. When I said at several banks, her response was, "Next time you should go there. Because they can do cash advances too." And this was not said in a helpful, I'm trying to be friendly tone. But more of a "yeah, I really don't want your business." tone. Yeah, I get it. Banks want to keep their money. Totally understandable. However, it should not matter what I'm doing with my money or where I choose to withdraw it from. There isn't a "Hey, go to another bank to withdraw your money." on the ATM receipt. So the teller shouldn't give you attitude either. While this was the first time anyone at this branch has been rude to me, I have witnessed them being condescending to other bank patrons on different visits. Thankfully, once the construction in front of the other BofA is finished, I can go there and not have to come back to this branch again.

    California Coast Credit Union

    California Coast Credit Union

    (61 reviews)

    In late January, we opened a checking account for our women's golf club. I cannot emphasize enough…read morehow smoothly this transition has gone. Everyone I've worked with at CCCU is professional, friendly, well-informed about CCCU and its products, and NICE! At a financial institution! It's unlike my experience at the big mega banks. The people at CCCU actually answer your emailed questions. They don't just send you a 31 page link for you to find it on your own. Shout out to Karina who I've worked with the most. She's great interfacing with the public. My mind is blown at how great everything is working and how easy it is to work with CCCU. I recommend this institution and this branch.

    After posting my review on Saturday, I received a message from CA Coast @ 9:00 A.m. the following…read moremorning. During my conversation with the rep from the fraud department,, I went over the details on how I felt robbed with the way CA Coast allowed this money to be stolen from my account. They have agreed to return my money as no National bank wants to be blasted in a negative way on Social Media. I am happy that my issue was resolved however I feel that if I didn't post a negative review for all yelpers to read, my money would never have been returned. It is sad that I had to voice my opinion publicly. I am still standing by my opinion that CA Coast needs to improve their security features. When any large withdrawals are taken out of somebody's account, the owner of the account should receive a text to authorize the transaction BEFORE the money is released. My money was stolen from an Islamic Country. CA Coast should have flagged this transaction BEFORE releasing the funds. Fraud is rising daily . I have done everything on my end to prevent this from happening again. The sad reality is every time we pay a bill, make a purchase or swipe a card, there is a thief somewhere trying to steal our cash. The people we bank with also need to do their part and step up their security features.

    U.S. Bank Branch - banks - Updated August 2026

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