I am happy with the final results, but it took a lot of work to get there. I ended up contacting…read morethe National telephone line (I was on hold for 20 minutes). Then had the service rep reroute my modem return to a different office because I didn't trust sending the modem certified mail back to Kirksville... because I'm pretty sure nobody actually works there to sign for a package. I mailed the modem to Idaho and it was successfully accepted and my service was finally disconnected.

we have been CableOne/Sparklight since 1984. The service and tech assistance has been great over…read morethe years. But lately, our reception has been breaking up, especially on the network channels out of Iowa and Kirksville. a tech told us this was because Sparklight was receiving these channels thru a third party and then sending them to our cable box. He said they are working on the problem, but we have not seen progress in the past three months. really starting to consider streaming.

Being new to the area, I asked several locals for recommendations of the available internet…read moreproviders. NEMR was the resounding recommendation. I completed the online app late one day and promptly received a call from their office the next day. A service call appointment was made for the following day and Jared and another friendly young man showed up right on time. They were both friendly, professional and efficient in asking questions and in determining what it would take to hook up what I needed. They provided excellent instructions, answered all my questions and put everything back before they left. Very knowledgeable respectful young men, whom NEMR should be proud to have in their employ. The service staff at the office are equally pleasant and took great care to provide explanations about their services.

Very disappointed, what a terrible place to be employed by. Sitting in the store to collect my…read moreorder, 5 people ahead of me. An hour later down to three. One person handling everyone, I feel bad for her. This is my third time here to complete a purchase of new phones. First time around they didn't order correct phones. Worse experience ever!!

I recently had a phone shipped to the Kirksville, MO store. When he went to pick up, he had his…read moreID. He had the PO #. But was told they needed the credit card the phone was charged against. He was advised, by Troy, this was a Verizon policy. I personally contacted a manager at Verizon, Mr Himanshu Kumar who advised me that Verizon had no such policy. Certain this was all a misunderstanding Mr Kumar had my son drive back to the store and he reached out to Troy to discuss. Troy advised this Verizon manager that it was a Verizon policy for the individual picking up the phone to have the original credit card. A photo of the credit card we used wasn't acceptable. Mr Kumar advised Troy that was not a Verizon policy. Troy then contacted his manager who advised it was a TCC policy. At the end of the day, this store would not allow my son to pick up the phone but they allowed him to cancel the order. This is so bizarre that it cannot be made up. TCC should be following Verizon policies except when it comes to personnel issues. Verizon is on the outside of the building. In most cases, people don't know what is a contract store and what company owned store. Ask that question when you walk in the door of any Verizon store. I would not recommend you deal with this contract store or any Verizon / TCC contract store . DEAL ONLY WITH VERIZON OWNED STORES. Yes, Verizon will be elevating this to upper management at TCC in hopes of getting TCC to follow Verizon policies. Don't walk in the opposite direction, run as fast as you can if you are forced to deal with this or any TCC contract store!!!!!

They advertised free installation. Charged me $149. It worked pretty good for 3 weeks then quit…read more After 5 calls to their "service" team, they told me I needed a new router. I had to makea 30 mile trip to pick it up from their office. It didn't fix the problem. So after 3 more calls to the "service" they finally sent someone to fix it. It worked another week then quit again. After another 2 hours on the phone getting passed to four different people I finally just screamed and cancelled them. They suck so bad.

I've had their service for two years and its been a disappointing experience. Sporadic download…read morespeeds that are nowhere near their claims of "up to 100Mbps". There was also a two day outage due to upgrades with no apology or discount or any attempt to make up for the time and money I lost as a work-at-home business person despite two trips to their office to complain. Customer service over the years has been mediocre at best. Now it appears they've missed one of my payments. It just doesn't seem to end. Lisco here I come.

Do not sign a contact with them unless you know it will work!…read more I moved into an area where DSL and wireless were available. DSL would give me a 3mb connection and Mid-States wireless would give me a 6mb connection in contract for the same price. I figured this was a no brainer. Before we put our house in the ground, we contacted Mid-States in order to get a site survey, the validated that where we wanted to put our house, that wireless would work. So, we got our house put in and wireless installed. The wireless connection was poor. Constant disconnects from the wireless tower. Extremely poor ping times, etc. So, I contacted them and they sent out their technician. The technician told me that the tower that he had connected me too, in his opinion, always had a poor connection, because it used the 2.4ghz spectrum and for that distance the 3.65ghz antennas on the water tower were superior. I asked him why I wasn't told this from the beginning and he told me that his employers only wanted people connecting to the water tower, if they had to. So, they had to put in more cable to connect me to the other water tower. They weren't going to charge me for the re-installation, since we could have made arrangements to have the house or have the original installation in a different location, if I had known. I tested this connection over 2 weeks, and it was better than the 2.4ghz connection, but still didn't have great ping times, had high ping jitter, and the connection speed was not up to par as advertised (3mb instead of the 6mb). Also, the connection still dropped out occasionally, which is a pain when I needed it for work. I finally decided that this wasn't going to work out and that I was going to need a solid constant connection, DSL. I informed Mid-States of my decision, stating how I appreciated how hard they worked to try and get it to work, but the wireless was not good enough. When they contacted me about my contract, they told me that they were going to charge me $250 in order to get out of my contract. I had spoken with the technician prior to the installation and he had stated that, if there had been constant documented problems that I would not have a problem getting out of my contract. So, I voiced my complaint about the cost to get out of the contract. They then said that they would only charge me $175, which would help them to break even. I informed them that I thought that it was too much, because the first installation was their fault and should not be included. I also told them that I believe that $120 would be appropriate. $50 for the correct installation (their standard installation fee when not using a contract) and $70 for the 1 month internet (their standard 6mb monthly fee for non-contract subscription) However, they would not budge. Lesson learned! And I want to share this lesson with anyone else. You may be paying out $175 or more to end your contract with Mid-States, if the service does not work well for you and/or your family. I tried to keep a happy attitude through the month of issues that I had with them, but alas I have been soured against Mid-States. On a good note, Windstream installed DSL at my home within a week of me canceling my Mid-States wireless, and I have had a constant 3mb connection. Sure, I wish that I had a 6mb connection. I will just have to wait until technology gets good enough to provide it by some other means.

Literally just the worst. We have had this service for over 10 years and have had nothing but…read moreproblems. We attempt to get the internet fixed but it never really gets fixed. Going 36 + hours is very common with this service and unfortunately it's the only company who can service us out in the country. It's exhausting to come home every day and wonder if the internet is finally working that day... do not waste your time on them if you have ANY other options