Do not sign a contact with them unless you know it will work! I moved into an area where DSL and wireless were available. DSL would give me a 3mb connection and Mid-States wireless would give me a 6mb connection in contract for the same price. I figured this was a no brainer. Before we put our house in the ground, we contacted Mid-States in order to get a site survey, the validated that where we wanted to put our house, that wireless would work. So, we got our house put in and wireless installed. The wireless connection was poor. Constant disconnects from the wireless tower. Extremely poor ping times, etc. So, I contacted them and they sent out their technician. The technician told me that the tower that he had connected me too, in his opinion, always had a poor connection, because it used the 2.4ghz spectrum and for that distance the 3.65ghz antennas on the water tower were superior. I asked him why I wasn't told this from the beginning and he told me that his employers only wanted people connecting to the water tower, if they had to. So, they had to put in more cable to connect me to the other water tower. They weren't going to charge me for the re-installation, since we could have made arrangements to have the house or have the original installation in a different location, if I had known. I tested this connection over 2 weeks, and it was better than the 2.4ghz connection, but still didn't have great ping times, had high ping jitter, and the connection speed was not up to par as advertised (3mb instead of the 6mb). Also, the connection still dropped out occasionally, which is a pain when I needed it for work. I finally decided that this wasn't going to work out and that I was going to need a solid constant connection, DSL. I informed Mid-States of my decision, stating how I appreciated how hard they worked to try and get it to work, but the wireless was not good enough. When they contacted me about my contract, they told me that they were going to charge me $250 in order to get out of my contract. I had spoken with the technician prior to the installation and he had stated that, if there had been constant documented problems that I would not have a problem getting out of my contract. So, I voiced my complaint about the cost to get out of the contract. They then said that they would only charge me $175, which would help them to break even. I informed them that I thought that it was too much, because the first installation was their fault and should not be included. I also told them that I believe that $120 would be appropriate. $50 for the correct installation (their standard installation fee when not using a contract) and $70 for the 1 month internet (their standard 6mb monthly fee for non-contract subscription) However, they would not budge. Lesson learned! And I want to share this lesson with anyone else. You may be paying out $175 or more to end your contract with Mid-States, if the service does not work well for you and/or your family. I tried to keep a happy attitude through the month of issues that I had with them, but alas I have been soured against Mid-States. On a good note, Windstream installed DSL at my home within a week of me canceling my Mid-States wireless, and I have had a constant 3mb connection. Sure, I wish that I had a 6mb connection. I will just have to wait until technology gets good enough to provide it by some other means. read more

Literally just the worst. We have had this service for over 10 years and have had nothing but problems. We attempt to get the internet fixed but it never really gets fixed. Going 36 + hours is very common with this service and unfortunately it's the only company who can service us out in the country. It's exhausting to come home every day and wonder if the internet is finally working that day... do not waste your time on them if you have ANY other options read more