went into store for a prepaid account ended up getting screwed over .I got put on post paid and…read morereceived a second to been free and it was not . I did not want second and would never use if i were to cancel service if i would kept second phone i would have to pay the cost of phone remaining .The sale person was out just for the money not to help anyone out. And asked to talk to manger or have them return call and they could not do that because they dont care either but the main office took care of problem . So if you go there and think you will get a deal you will not . STAY AWAY FROM THIS STORE

Today my 90 year old grandma needed help with one of her bills. She e couldn't get fixed over the…read morephone because she couldn't remember her pin so we had to arrange a ride for her to the store on 173 in Machesney Park. Seth helped her out and went above and beyond to take care of her. He even came out to the car to ask her what was wrong and assist her since she struggles to walk. Thank you Seth, you really helped her in the nicest way possible and gave her peace over an issue she had been stressing out about. Amazing customer service and would completely recommend coming to this store for assistance.

If you need satellite service and want the very best advice, installation and service call Charles…read moreat EZ! There is no better service if you're trying to decide about satellite service, upgrading or just need advice or service on a present system. Charles will take good care of you!

we have had T-Mobile fiber installed since before Christmas of last year, they were out digging…read morelines when it was outside we went to Costco got into a deal for four phones and T-Mobile fiber locked in for 10 I get was Illinois and the grounds were solid so they couldn't dig in but now here we are mid May and they still haven't buried our line. However they've had seven technicians come out on different occasions most of them said that they installers ran it the wrong way. Finally, they dug underneath my driveway and now they left a 1 inch piece of up in the air with caution tape still nodded around the line. Apparently, the grants that do the digging aren't the ones that do the termination I don't care I've called so many times to get zero response and all I want is for them to do is bury the line. The Internet is fantastic but the customer service when it comes to getting this line out of the middle of my yard is ridiculous and they don't care keep telling you is I'm gonna escalate this one escalate seven of them like can we just bury a line if a jogger is running down my sidewalk and trips over that piece of homeowners insurance gets hit mine. . I'm so disappointed and disgusted with the customer service that you get from the ghetto people that you call to try to get things done..

I have been with Fox Valley for 26 years and have had no issues. I love their service. The tech are…read morevary nice fellows and do their best to help you out. I was on the phone this morning with Mason and he helped me get through a situation that I most likely caused and I was up and running again at 8 am this morning. Call Mason he's a nice young man and he will help you out. I had dial up internet and still cannot get cable companies. So very glad to have had Fox Valley take care of me all of these years especially now that I work exclusively from home.

I've been using FVI for around 15 years and am still a loyal customer due to the very quick and…read moreattentive service they provide. I recently had some quirky antenna issues which made my IT connection very unreliable. They dispatched technician Cory to solve the problems which he did quickly and correctly. I prefer to support local businesses and FVI is one of the best at providing good fast internet connection. I highly recommend allowing them to prove what good service really looks like.

Not real impressed... I had them for six months, poor service and put customer service. I sent them…read morean email to warn them I was canceling service and they never responded. When I called to cancel it was like pulling teeth to cancel. They kept me on the phone for two hours other wise I might incur "extra changes"...

If you're thinking of having T6 to handle your phone service, please call us first. We're a local…read morecompany that has ben stiffed by T6 and their incompetent service techs ... for 1 year we've been asking them to correct the voicemail system and every time they touch it, it gets more screwed up. Worse, they even acknowledge that their system gets screwed up, but that WE have to pay for correcting it each time. Call George Knoll @ 815-874-4444. Our company name is Natural Choice Corporation and we are located in Rockford, Illinois. DO NOT USE T6 WIRELESS for your phone service!

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

The young man that helped me Damien was excellent. Very patient with an old man like me and his…read morecoworker. I don't remember his name another young nice Latino man with a beautiful orange charger. I just want to recognize them two for being patient at that age with an old man, my age. Well not too old (50+) but old enough to be there. Father's so great job T-Mobile excellent customer service in the store. I just wanted to recognize those two young men, Damien and his partner. I apologize I don't know his name..

From the owner: Visit the T-Mobile store in Machesney Park and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1307 W Lane Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.