Used to be great and I really like Dr. Justin. However the office staff is now unprofessional and…read morerude. in May I had to call three times to get prescriptions actually called in to the right place, I was polite, patient, waited a week between calls to check on it so it was about three weeks before it was resolved. I left a message to ask a question of the doctor and three weeks later still no answer. When I called to cancel an appointment two days in advance and set up an appointment for an injury that required urgent care I was met with short, snappy, unprofessional communication. Clearly Amelia was annoyed to talk with me and yelled at me that she has put in a million pre authorizations for medication prescribed and she refused to do it this time when it was prescribed and she received the request. I let her know I can see I am annoying her and I am good and ended the call. This person called my phone number three times and left a very rude voice mail telling me she would "let Dr. Justin know about this phone call." Hopefully they have recorded monitoring and he can listen to the call and hear how she talks to patients. Also, I can leave a doctor office if they have a terrible office staff if I choose. I shouldn't be harassed by the entitled office staff that refuses to do their job and instead calls me to attempt to scold me twisting the conversation as evident by the voicemail she left. Now 6/26 I got a letter dated 6/15 that they are choosing to drop me as a patient, of course it's received over ten past when it's dated. I highly recommend just staying away unless you enjoy a dumpster fire office.

Initial visit with my mother visiting this place was horrific and extremely disappointing and very…read moredisrespectful. The walks in and introduce himself and in the same breath tells me I did not have to come. He comes in with a female co-worker who did not introduce herself and had a very mean look on her face. During the visit the doctor named Jason asked my sister if we were half siblings. I advised him people who have grew up in Sherman knows anything worse than a cold you have to go to Dallas. Anyone who care about your elderly mother would want the best care. I asked about a medication for mental issues used for pain and the response was --"she (my mom) was on it when she came to me. Wrong response. No assessment no plan of action. Move my mother to a professional doctor who assess her medication, came up with a game plan for all ailments, and recognized the cognitive issues with having an actual long conversation with my mother. If you want quality, and a place an African American man and family is treated with respect and a little courtesy don't go to this place. And for those who know me it took much effort to stay calm with the half sibling statement. Wish I could give zero stars.

My 30 minute Red River ER visit for poison ivy where I require no testing, simply two shots: a…read moresteroid and another of Benadryl. They charged me $4532 for hospital charges of which after insurance adjustments passed on $3447 to me. Physician charges of $1813 after insurance adjustments costs me $354. This is flat out fraud! A visit will cost me $3,801 for poison ivy?

Great service, fast check in, paperwork fast and easy, Nurses were super nice, Dr was straight…read moreforward and explained everything well. Tests done, Xray done and check out was quick. I recommend to all. I will be using them again as needed.

I had my hair cut and highlights done. The girl was stoned, smelled like weed. She kept the…read morebleach on way too long and fried my hair. I had to cut it all off and am still growing it out. It's been over a year.

If you are looking for an amazing massage experience, look no further. Atmosphere is calm and…read morerelaxed; Jennifer has an incredible talent to find and address my back issues that resulted from a MVA long ago. Highly recommend!

Love them Been…read morecoming for years as well as my kiddos. You get in fast and easy. Always feel so much better when I leave! Very friendly, great care and clean.

Dr. Braddock was great! very friendly and personable. I will definitely be coming back and…read morerecommend this for anyone who wants their spine decompressed

Talitha and the whole team are amazing and so sweet. I will never go anywhere else. The knowledge…read moreand experience is unmatched!

I had a really nice experience at Allure Laser & Medical Spa, everyone made me feel welcome and…read morecomfortable. The staff is friendly and Madison took the time to explain what to expect during my procedure. The spa is beautiful and clean, I would recommend Allure Laser & Medical Spa to anyone looking for high-quality treatments and exceptional customer service!

04/05/24 RE: Jenny ~…read more Went in earlier in the week for my symptoms. By Thursday everything had worsened. My phone call was misdirected on Thursday so I had to call back Friday morning. Jenny was extremely helpful and was able to get a stronger medication called in. I appreciate her helping me in this situation. She is an amazing and extremely efficient. Thank you again Urgent Care and Jenny! #DenisonTexas #GraysonCounty

Normal wait in lobby 35 to 40 minutes finally get called by nurse to go weigh and then to room,…read moretake vitals then was told there was five people in front of me and the doctor had a surgery to do first so the wait time in room could be 20 minutes to two hours . I asked why wasn't I told this in waiting room waiting to get called , I got no answer instead I was told that they open at 8am and they are an hour behind as soon as they open the door well I said I would like to know now if it's 20 minutes or two hours now so I can go somewhere else then nurse leaves I sit there another 15 min waiting and then proceeded to front desk and asked did she find out if it was 20 minutes or two hours wait time because I could just go somewhere where else. I just walked out thinking if she knows that they are an hour behind every day when they open at 8am why do u wait until patient is in the the room to tell the about a two hour wait time . This use to be a good urgent care close and convenient with good staff No longer so save urself so time just drive sherman

I have had many procedures done at Baylor Scott and White Surgical! Always got top notch care! They…read morealways explained everything very well from the anesthesiologist coming in to introduce himself to the nurses that will be back with you! I'm deeply sadden they won't be doing Medicare/medicaid anymore

Re: Pam ~ Radiologists…read more Went in for a sonogram. Had the pleasure of meeting Pam the Radiologist. She was very kind, and attentive. I was comfortable during the entire procedure. It was done in a timely manner and I was in and out within a very reasonable amount of time. Thank you Pam and the entire team here. #ShermanTexas #GraysonCounty #04-24-2024

The office staff are great. They are very kind and polite. The radiologist was fantastic. I've seen…read moreher twice for two different MRI's. She knows I have claustrophobia and she makes sure that I'm okay throughout the process. At Gateway, you can tell they hire the best of the best. From the front office to radiology, it is always a wonderful visit.

Gateway Diagnostics is my go to place for every CT, MRI, etc. I am a veteran and from the front…read moredesk staff to the people who perform the tests everyone is always kind, polite, professional and helpful. They always offer exceptional care to me no matter the test. I give them an A+. I have been going there for six years. Now their diagnostic reports have been made User friendly and are well written, medical term words are easily defined and the whole experience is A+. I wouldn't go anywhere else. I highly, highly recommend!!!