I've been seeing Dr Laing for some years now. I won't go to anyone else, unless she refers me to…read morethem. Very down to earth and easy to talk to. Takes the time to listen, not assume, then takes care of the patients needs! I absolutely love her!

Very Disappointed. I have limited PTO and I was really looking forward to speaking with the doctor…read more After a long time in the waiting room I finally saw Dr. Laing. During the visit I mentioned three health issues that I'm struggling with 2 of which need prescriptions. She didn't ask questions or address two of them! After the brief visit she disappeared to write notes and I had to wait again for a long time until she came back. At the last minute of the appt., while walking away from me, she remembered that I needed one of the prescriptions and then disappeared. What? How is this a quality visit? I wasn't listened to or respected. I could have stayed home with my PTO. Needless to say, I won't be coming back. Writing this review so others won't waste their time.

I have been going to this facility for several years! It is the best provider facility for a PCP's…read moreI have ever visited (I have lived in Dallas TX, Austin TX, Seattle WA, Chicago IL, Naperville IL, Aurora IL, and Dallas GA). The doctor's, along with the nurses and whole staff are friendly, very professional and knows how to show the true style of Southern Hospitality along with caring professional treatment. At this facility, you are not just diagnosed, but an action plan is established and monitored continuously, with adjustments of treatment as needed. This facility doesn't treat you as a dollar sign with no ongoing assessments and push pills on individuals like other facilities do. This is a true professional medical facility that treats their patients like family. Trust me I know. After being in health insurance administration processing claims, and investigating provider and insurer fraud, I have the skills to know a good facility. I moved my mother to this facility and she is doing much better due to the type of professional care provided. And after her first visit, she couldn't believe how Dr. Haney took time to have a real conversation with her and he asked her meaningful questions. She stated he is like doctors that we had a long time ago. So, if you are looking for a family medical practice with awesome PCP's, look here first and stop. Oh, if you wake up sick and really need to see a doctor ( or like me -- self medicate/treat until you are about to drop - lol!!) and call in the morning, you will be seen! Nuff Said!

Been seeing Dr Woods for years now. Never any issues with billing or the front office until now. Dr…read moreWoods is the only doctor there who is listed as out of network with my insurance. Before....they always billed it under another doctor's name so that is would show as in network. Well the new billing lady keeps sending it in under Dr Woods now which is causing my portion due to be much larger. I have spoken to them multiple times. Was told don't worry about it, it will be taken care of. Then I get the bill sent to me over and over again for a year now. The billing lady also called me a liar then called back and said I was right. I am currently looking for a new doctor. It is not worth the headache anymore.

Great Doctor ... honest, caring and awesome surgeon. If you need answers this is your doctor…read more Thank you for your great care!

While Dr Sandoval, his PA, and his nurses are all fantastic I regrettably will never use his office…read moreagain. His office staff, specifically Taya are the most unprofessional and horrible people I have ever meet in my life. They can not keep scheduling straight and when they make a mistake they will both lie and falsify their records to make it your fault. After my surgery I was scheduled a 10:00am appointment a week later and when I got there they tried to say my appointment was at 9:30 and if it hadn't been for the PA they would have refused to see me. Then today I was running late due to traffic and ended up being 17 minutes late and they refused to see me. The office staff thinks the world revolves around them. Again, Dr Sandoval and the medical staff are awesome; however, that is overshadowed by the bag of excrement that is his office staff. In the future I will defiantly be going elsewhere.

Do not buy their care plan, it is a rip off. I decided that…read morethey have shady billing practices ($$$) and I can't afford them. I was up from with receptionist and willing to talk with business manager for my complaint. Business manager did not bother to call me to address my issues with their billing.

Charge u 65 dollars for canceling appointment!! I canceled it 1 hr after I made it due to couldn't…read morefind a Babysitter. The appointment was set for next day at 9. They forgot to send antibiotics to pharmacy that night and could be reached until the next day

I once had a horrific experience here but after changes were made I've returned multiple times…read more I've had great experiences since and continue to return

I have been at this Urgent Care a few times and I think the staff is very professional and very…read morefriendly. They do an excellent job and I feel like Pottsboro is lucky to have them in our community.

People and families have ups and downs and ours is no exception. In our case, we consider the…read morehealth of our son, as with everyone in our family, vital to our collective well-being. For more than two decades he had been the dependable go-to-nurse in a government hospital tending to mentally disturbed patients. Since last year our son's health suffered as the cumulative effect of a punishing work condition such that he needed medical care himself. Unbelievably, Los Angeles, California, with all its reputed cosmopolitan advances and progressive pretensions, proved direly incapable of providing satisfactory medical care when needed most. It's either that doctors don't service my son's insurance coverage or that their schedules were top heavy and for many other reasons. The couple of medical providers we ultimately contracted had their own sweet times of when to engage a patient such that there were emergency situations and they would not even pick up the phone. My son's employer also has doctors but they, too, were found wanting. My wife and daughters would take turn pleading, crying over the phone asking office staffs to connect then with the doctors, to no avail. There was someone we had been addressing as "Doctor" for sometime only to find out that he's a nurse practitioner. There were instances of seriously wrong medications prescribed resulting in my son's ailment turning worse. A Texas-based daughter brought to our attention Dr. Robert Hernandez of Primary Medicine of Sherman and, boy, he's heaven sent as far as we are concerned. In the words of another daughter, Dr. Hernandez is a doctor who cares, the kind of Primary Care Physician we're looking for his brother and everyone in the family. Laymen that we are, we, nevertheless, are capable of discerning the wide chasm of difference between our sad experience with California's medical world viewed in the prism of Dr. Hernandez' humanity, very capable hands, and sincere care of patients. Friendly office staff, too. As a matter of fact, we're in the process of resettling in this part of Texas so that everyone in our family can avail of Dr. Hernandez' care and expertise. I'm sure this is only the first of our shared observations for the benefit of everyone in need of competent, patient-oriented medical provider. At our first meeting with Dr. Hernandez, we feel that he was not just a doctor of the body and mind, but of the soul, as well, because he reaches out to our deepest longing for a friend, a confidante and someone akin to family, who we are not afraid to share our deepest fears and anxieties with. We feel safe with him both physically and emotionally, confident that he is someone who will be there for us. We look forward to more productive and more meaningful association with Dr. Hernandez and we wish many more will come to know him, as well. We certainly are not putting any pressure on the good doctor with unreasonable expectations because we know that all patients at Primary Medicine of Sherman are being treated equal. We just want him to know that we are grateful for all that he has done for our family. Thank you, Dr. Robert Hernandez!

Dr Hernandez and his office staff are great. He really cares about his patients and it's easy to…read moremake an appointment and the wait time is great. No need to look for another doctor, you've found the right one here!

Just want to let all seniors know that they do not take Medicare or any Medicare Advantage plans…read more If you are older go down to the ER at Sherman. They are affiliated with TMC and they will take care of you.

My 30 minute Red River ER visit for poison ivy where I require no testing, simply two shots: a…read moresteroid and another of Benadryl. They charged me $4532 for hospital charges of which after insurance adjustments passed on $3447 to me. Physician charges of $1813 after insurance adjustments costs me $354. This is flat out fraud! A visit will cost me $3,801 for poison ivy?

Christian based health care…read more Dr. Hayes is fantastic. (He's a coffee lover, so I have that in common with him) Wait times in waiting room are pretty short, be prepared to wait in the rooms, though. Rooms are cold! Procedure room is cold, too! (FYI they do have heated bed for procedures which is super nice). But your hands and feet will be COLD. ESP. If they do another procedure before yours while you are laying there . Prep is COLD, too! Ahhh warm that up, lovies! Don't worry about the sour face on one of the front office staff people. It's nothing personal. I think they are just focused or something. The nurses are all friendly. (She could smile more, but whatever. She's never rude or anything, so must be a demeanor thing.) They are all down to earth and personable. Fee free to ask questions. They should give out coffee to warm you up in the rooms, maybe music or a television would be useful. ‍ The care was great, so def. would refer!

Great doctors , awesome nurses and office staff. Very personable and professional. Made to feel…read morecomfortable all the way through the process. Thank you Dr. Hayes and staff!