I've had a mailbox here since 2023, I don't like using a phone so I have never had a bad phone call…read moreexperience with them. My experience has been using their website to add funds, request mail forwarding, and renew my subscription. I have never had a problem using their website. My experiences have been face to face and I have never had an unpleasant experience, dealt with a rude employee, or seen any signs of arrogance there at all. Checking my mail on a bicycle one day, I discovered my portable generator was in. I told them I would have to go get my RV to pick it up, but instead they loaded my bike and the generator in to their van and delivered it for me.

Customer service. They don't answer phones. It puts you in a hold loop. They don't respond to…read moreemails. I have medication from the VA I need and I can't get ahold of them to forward my meds. This is ridiculous unsafe and outragous. I'm at my wits end and don't know what to do.

Great to deal with and very helpful. Sent a return item and…read moreshe helpful with the return address. Very reliable store.

My family has had 2 packages go missing from this location in less than a year. Very disappointing!read more

Service was good. Food was ok ...nothing special really ...eggs cooked correctly, bacon a little…read moretoo crispy, toast was buttered I requested no butter. Just your average American breakfast

An Excellent mailing service! I get all my UPS and FedEx stuff sent here (Amazon FTW).read more

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

Old place was awesome. Seems like the newer location is the same. Way to go!!…read moreHot Wheels and other die cast honey hole. And I guess postal services are available as well?

Went for notary documents and left with snacks, collectible hot wheels, and new place to visitread more

This place and their people are the best !!! Always courteous and helpful and very professional…read more.. wouldn't go anywhere else.

The manager, Terry, is super shady, argumentative, and falsely accused me of lying, when I have…read moreeverything documented in detail. I explained my situation to Bridgette, Kathy, and finally Terry. They gave me the runaround for days. They had run my PayPal debit card for a mailbox rental for two months unauthorized after I'd already left town for good. When I called in early May to make one last box extension (being month to month and had previously refused auto-renewal as I stood at the counter), I made it crystal clear not to run my card after May. They continued to run it for June and July, long after I'd left town. I couldn't have been more clear about requesting they not run my card after May since I was leaving sometime in May. I'd explained that I am a FT traveler and mostly off grid for weeks at a time. I do not have a bank account nor a steady mailing address. She "offered" to mail me a check for the refund even though I'd explained repeatedly my situation, that it wasn't feasible. ALL I asked is for her to credit back the same card she had used unauthorized for those two additional months. That simple. Note: The fact the she was "willing" to refund me via snail mail a check, knowing my situation wouldn't allow for that, she tried to weasel out of doing the right thing but making herself look like she's doing the right thing. Why wouldn't she just credit back the same card? "Policy" or not, she's the manager and has discretion to handle unique situations accordingly. She was extremely rude, haughty, accusing me of lying and threatening her(!), when I did nothing of the sort. I called her out with documented facts and remained calm the entire phone convo. Then she hung up on me. She is a miserable person and I wouldn't give them my business again if my life depended on it. Patronize this business at your own risk and loss! I lost over $50 to a shady business that I needed the funds for fuel and food, as I am on a very tight budget.

This is the best shipping store in Fortuna Foothills with fast service and very reasonable…read morepackaging prices. I've been using this store for all my shipping needs for a few years and highly recomend to travelers.

I thought I had found a great local business to take care of my shipping and mailing needs. It…read moreturned out that the young woman who helped me was unfriendly, impatient with customers questions and condescending.

Customer service was awesome!! The ladies there went above…read moreand beyond for me. Forever grateful! Will use services in the future! Thanks again ladies!

The owner was awesome as usual. Had an Amazon return. Seller only provided 1 label for 2 boxes so…read moreit showed it was never delivered to me. They only provided 1 returning label, so we took everything out of 2 boxes and double bagged it in a 2 double bagged trash bags, so we could use 1 label. Probably the reason it never showed it was shipped to me in the fort place. Luckily for them I am honest. I appreciate her taking the time to think outside the Office Toolbox. Ha ha pun intended. Theybare always so sweet here. From shipping, returns, finger printing, to passports-They will take great care of you here.

These people are very professional and easy to do business with. A pleasure to work with. 5 Stars!!read more

This past Wednesday, a runaway truck completely destroyed our residential mailbox. We called Lloyd…read moreat The Mailbox People around 5pm that same evening. To our surprise, he immediately answered the phone-- when most businesses would have been closed for the evening. From the very first conversation, Lloyd was professional, personable, and eager to help. Within no time, he drove to our home, assessed the damage, and even installed a temporary mailbox so we wouldn't miss any mail. Since we were not able to be around when he came by he sent us pictures of the temporary mailbox setup, and even hauled the old mailbox away. Lloyd also assured us that he had a replacement mailbox in stock and could complete the installation Friday morning. Even more impressive--he refused to accept any payment until the work was completed and we were fully satisfied. True to his word, Lloyd and his wife Betty arrived early this morning. They worked quickly and efficiently, installing a beautiful new mailbox and leaving the area spotless, as if the accident had never happened. Their attention to detail and pride in their work were clear in every step. Betty and Lloyd are the kind of hardworking small-business owners that are rare to find these days. Their integrity, friendliness, and exceptional service speak volumes. If you need a new mailbox or a repair, do yourself a favor and make The Mailbox People your very first call. You will not be disappointed!

Above and beyond... I've been to this franchise location…read moremany times. I've never been disappointed and I believe that is because of the "top down" theory, meaning when the boss is good, the staff is good too. Recently a mix up occurred resulting in my package going to the wrong place. To keep it brief, Ted did everything he could, and then some, to try to make it right. In the end he went above and beyond. So they kept a happy customer. In a small town it's so great to see businesses being so professional and courteous. Thank you UPS store staff.

We moved recently and had a bunch of stuff in our box broken. We paid for insurance, but yet they…read moredenied to pay for any of our stuff. I wouldn't recommend shipping here ever. Go through FedEx instead.