I recently contacted your office to request a referral to a dermatologist for my daughter, who has…read morebeen experiencing hair loss. She has already tried medication prescribed by a doctor in India, but unfortunately it hasn't helped. I was told we would need to come in for a visit in order to receive a referral. During our appointment, the doctor entered the room and immediately said she would refer us to a specialist, possibly for a biopsy, without examining my daughter. That sudden mention of a biopsy was alarming, and I asked if she could at least take a look and possibly recommend any medication in the meantime. At that point, the doctor responded in a dismissive manner and said, "I don't want to try like your Indian doctor." I found this comment extremely inappropriate and culturally insensitive. It was hurtful and unprofessional, and it made us feel judged and unwelcome. When I asked again about the dermatologist referral, she told me a referral wasn't even necessary and that I could book directly. I'm still confused as to why I was required to come into the office if no examination was going to be done and no referral was needed. This was a very upsetting experience, especially considering the respectful care we've received from Dr. Harvey in the past. There was a clear lack of compassion and professionalism during this visit, and I believe this behavior needs to be addressed.

We love the staff at this office, and the fact they have Dr. Blaske, a child psychologist on staff…read moreis especially wonderful for my neurodivergent household. We travel from east of Fayetteville to use this office, and it's completely worth the drive. Currently it's been really difficult to get a same day sick appointment, but I find using Walmart Health as an urgent care for things like strep and flu testing is adequate while keeping more complex needs here with Dr. Harvey.

Dr Foster is by far the best pediatrician we've ever been to! He so nice, listens intently, spends…read moreas much time as needed, and he's wonderful with kids! We are so happy to have found this place!!

Dr Foster is excellent; he has listen to all my concerns, answered all questions in detail. He has…read morea lot of patience and trick to get the kids attention and be able to do full detail exams. Dr. King is also amazing, always interested in the kids wellbeing and long term helth. They have care for my 7 year old and my 4 yr old since birth

Not sure why overall they function this way but I chose someone as my PCP online, saw them for a…read morevisit. But when I use my online portal someone else is added as my PCP, person I saw is just listed as an option to see them in general, I get communication from another unrelated nurse about my care whom is not anyone I have spoken to. It makes me feel like they actually care very little about their patients.

The medical care provided at this facility tops the quality of care given to me from the VA…read morehospital, by far. It's taken me a while to get used to this southern hospitality from the doctors and nurses here. I have received care from Northwest as well as Washington regional. And none of them come close to the positive experiences I've had here at Mercy. 5 stars all around

my son has been going to this pediatricians office for over five years and I can tell you that the…read morethree stars I saw when I looked up their website to share with a shocked me. We were actually just in and a week before that and let me tell you guys if you have any issue with this pediatrician you clearly are not super familiar with or have had a truly bad experience because the people that have cared for my son have each individually been fantastic. Yesterday we saw a young woman who is a nurse practitioner and her kindness, willingness to listen to me, and clear care for my son was evident! She was warm and professional at the same time, which is uncommon.

Absolute terrible customer service and experience. We were required to call and establish a new…read morepatient intake appointment. When we tried to contact the new patient intake coordinator, they transferred us back to the front desk and was told to email our children's vaccination records to schedule an initial intake appointment. We emailed their vaccination records and never received any further communication. After further attempts to communicate and establish an initial appointment, we gave up. This was an ideal pediatric because of proximity to our house but nothing is worth the terrible level of service. I tell everyone to avoid NWA Pediatrics.

Ive been having pain in my knees. I wanted to see a real doctor about my knees .But all the fo st…read morethe clinic is look at my knees and give my physical therapy. Duhh lets take care of my knee issue first. Fix first yhen physical therapy in that order . Its not rocket science. The clinic is great at the small stuff but not yhe big picture. Thank god for better doctors and better family clinics like in Fayetteville. Am just getting a new doctor in a better facility. Michael

My daughter had to go in for an appointment during the after hours and due to Covid the check in…read moreprocess was not the same. When she first arrived the door was locked and even though the receptionist looked up and seen her she did not bother to let her in. After going back to the car and making a call she instructed us to go to the door which was now unlocked. Upon checking in the receptionist began to speak Spanish thinking due to my daughters complexion she was Hispanic do after we spoke English she then was very short and rude with us. I have found the entire staff to be very rude other than the doctor which is why I continue to go. The care in that aspect has always been great but as for the rest I just feel as if a bother to everyone there