I scheduled an Uber in advance. It was for my dog to get to her vet appointment. The time for pick up was 10:00am. The driver no showed. Not even a phone call! Then at 10:13 I get a message my ride was canceled! So my dog missed her 10:30 appointment! Then I tried and tried to get a hold of Uber to report this with no luck. They do not have customer service for complaints. So, I turned to my credit card company and put in a dispute. Uber tried to charge me a cancelation fee when they canceled, not me! Always use a credit card instead of a debit card so you can dispute whatever happened. That's the only way for me to communicate with them is to hit them in their wallet!!!!!!!! read more

If I could rate Uber a "0", I would. My driver didn't show up and I missed my train. It cost me $782.90 to reschedule the train ride for another day. I don't know how to contact Uber to complain. Amtrak won't refund my money. My driver was to be Luis from Albuquerque, with a Pennsylvania phone #. If you get this driver, cancel your ride! Get another driver. read more

Uber has failed me time and time again when I have used the Safe Ride Health app. They don't show up at my address in my apartment complex. They show up at some unknown corner in the neighborhood somewhere leaving me hanging waiting to get to my doctor's appointment which they made me start waiting for them an hour ahead of the appointment time which is really annoying. Then they don't even arrive to pick me up. Then even a replacement driver doesn't show up. Today I missed my appointment completely because of uber. read more

it is really unreliable, tried moving people who needed help as they were stranded an uber tool way to long to find a driver, we eventually had another a Nurse that would go pick them up, sad that it was faster to get a Nurse to pick up people than this app. and earn my self a lovely rating of 1 when i cancelled event when every uber driver was declining the fare. better off with a taxi service or the universe to transport you where you need to go. read more

Overall my experience with Uber is positive...I use Uber a lot. However, given I live in the United States and only speak English, I sort of need a driver who speaks English. Really, I can go to Mexico if I want a struggle with my transportation. read more

Uber in Albuquerque NM is hit or miss. Thankfully our 1st driver from airport and our last driver to the airport were on time helpful and friendly. But on one of the coldest night in Albuquerque NM we had a driver that tried to leave us stranded!! He claimed he could not find in address, then he claimed he could not see us( really I was wearing a bright Red jacket and a bright Red scarf). Then we had one driver that drove so fast that I thought I would never see Houston Texas again as he ran lights and seat belts did not work causing me to slide around the back seat. Uber Albuquerque please do better. read more

Uber Customer Support sucks! The CEO is also unresponsive, no way to call or email anyone, for a response, but try: DaraKhosowshahi at Uber dot com Dara (CEO ?) seems to be running and ruining the long-term value of Uber, just like he did Expedia / hotels.com. Slack CS too! Uber showed a profit, but at whose expense? Uber's help online is a horrible ring-around-the-rosy deflating experience, the AI Bots (actual or human?) are poorly trained and exhibit a passive-aggressive bullying mentality. All in all, this is a company ripe for failure. Btw, this highly negative interaction stems from a fee imposed higher than the actual fare, AVOID UBER - if at all possible. Crooks, imho. read more

Please consider this one star to stand for a zero. Uber told us via text that our driver was on the way--told us his name, even. We were standing outside at 4:30 AM when I got a text saying that no one was coming after all. No stars! read more

I ordered a Uber for my husband today. When he went to get into the Uber the driver informed him that he could not put his walker in his vehicle nor was he allowed to put the walker in the trunk. The driver told him that his walker would scratch up his vehicle. This is clearly a violation of my husband's constitutional right as well as a ADA violation. When do Uber drivers decide how people with disabilities can ride in their vehicles, specifically what they can bring with them? This was simply a preference with what the Uber driver wanted to do today. The drivers name is ROBERT, he drives a White, Nissan, 4dr. Juke. read more

uber will tell you that waittime for a car is 10 mins. when you request the car they tell you 15 minutes. i cancelled the ride and named the reason as too long a wait. they then try to encourage you to still use the service by saying other drivers are now available and entice you to rebook. i did so and the same thing happed. they came back with 15 minutes. i cancelled again and booked with a competitor. uber still sent the car. both cars arrived at the same place and time. i did not get into the uber. turns out the uber driver reported picking me up and dropping me off. and not at my requested drop off. further still, thus padding the bill i have athritis in my left hip and couldnt walk the 5 blocks to my seasonal job. because of the multiple tries to get an uber i ended up being late to work. i disputed the charge because my cancellations were accepted and reasonable. uber is s company that maze traps you when you try to reach out to customer service. preset denial questions and robot enforcers. uber refused to refund or reverse the charges that constituted fraud. i have a car and i have other services i can use. i logged out of my uber account and uninstalled both the uber and lime apps. this way i dont have reckless access to funding a corporation i no longer support. a live voice of a flesh and blood person would change peoples experience. the robot experience is the worst form of dehumanization of actual live customers read more

As a driver I can honestly say this. Uber doesn't pay us drivers a fair wage, nor provide benefits. For example if a driver makes $150 for the day; Uber takes 25% of that. When the driver accounts for gas and other expenses it comes out to $30 that the driver actually makes. Also the navigation system for Uber isn't always accurate which makes it hard to find the riders at time and makes drop off difficult. For all pick-ups and drop offs at the airport Uber takes a larger percentage of the drivers pay. For the drivers it is impossible to make a living driving for Uber. read more

Uber of Albuquerque provided a driver who was AWSOME , the company , UBER is what deserves careful reconsideration ‼ I got a ride after choosing a price - HERE JS WHERE THINGS GET SKETCHY- So you choose a price based on the ride . I chose the lowest price ride; when I got the price it was $13.66 - NOW TAKE A LOOK AT THIS RECEIPT ‼ Uber is not up front on pricing ! My suggestion - DONT put a tip on the card - giv it to the driver ! Otherwise - complain and push back on added fees ‼‼‼ read more

Uber - Receipt from my ride - The QUOTE was $13.66 ‼ - Taxis Near Me

Unprofessional Service car shabby driver "had no change" dropped off across and down the street read more

My boyfriend and I were in Santa Fe, NM over the weekend. My boyfriend and I had to take an Uber to the hotel. When we got out of the vehicle, he noticed what looked like a bed bug on his shirt. He says that the driver was courteous, but the car didn't seem especially clean. The driver was an older man with gray hair pulled back in a ponytail.we had to launder everything before we could wear any of our clothes. Disgusting! read more

My family and I usually are hesitant to use ride-sharing services like Uber and Lyft because nowadays, it seems like anyone can sign up to be an Uber or Lyft driver in just a matter of minutes. These drivers also don't have the professional licenses that most cab drivers usually have to have and keep current in order to drive cabs and taxis. My sister and I were hesitant to use Uber in Albuquerque. But we decided to try it after the ABQ Metro Taxi was not helpful at all in arranging a ride from the Balloon Fiesta back to our hotel. We kept going back and forth with the ABQ Metro Taxi for at least 45 minutes via text message and phone because they could not successfully secure a driver to come and pick us up, and we couldn't wait forever to be picked up. My sister summoned an Uber driver to come. A Balloon Fiesta employee was super nice and arranged for a complimentary shuttle to take us up to the official Uber drop-off/pick up area in front of the ABQ Balloon Museum so we could meet our Uber driver. Without any fuss, our driver asked us where we were going and took us promptly to our hotel! He even gave us complimentary Uber sunglasses and encouraged us to use Uber again if we needed rides to and from the Balloon Fiesta for anything else! He was extremely professional and courteous! We know that everyone's experience with ride-sharing is different, and that some experiences are positive, whereas other ones can be negative. In our case, Uber saved us from being stranded at the Balloon Fiesta! And the customer service from Uber was better than that of the ABQ Metro Taxi! read more

It appears Uber doesn't have enough staff to meet the demand. Granted, I was trying to get a ride on the last day of Fiesta. But... I booked my ride a day early for 4:00 am. At 3:33am, I get a texted that says "Emmanuel (4.91 stars) will arrive in 4 min". Well, that's 23 minutes early but OK. I hustled downstairs. A second text comes in describing the vehicle and license plate number. Emmanuel never showed. I tried to quickly schedule another Uber. It was not happening. I ended up calling zTrip Taxi @ 505-247-8888. They came within 15 minutes. Same rate as Uber. (In fairness, Uber automatically refunded my money. This tells me they know 4.9 star Emanuel didn't show). read more

Not impressed with Uber Eats today. My order was canceled twice. No reason given. According to the text it was the restaurant that was cancelling but when I called the restaurant they said it wasn't them. Not getting the truth and not getting any food. read more

I had arrangements for Uber service to take me a medical procedure, I received a message they were eight minutes out, then nothing--- Except being charged a no-show fee and having the next available open procedure date five weeks later. Meanwhile my pain continues due to Uber no show! read more

I have used Uber several times. Most drivers are good, as were the ones I used today. The problem is with the app. I was misquoted the price for the ride, then discovered there is NO WAY to contact them regarding my specific issue. The app directs me down wrong turns, then says, Sorry, there is no problem! -- Not for them, since they have my money, but I am not happy. So, I am out the extra money with no recourse-- except to use Lyft next time. read more

So far, so good for my ride experience with Uber in ABQ. With one UFO caveat. I'll get to that in a minute. I'd say I got over the astonishment of "ride share" services -- the affordable rates, technological efficiency, cleanliness of the vehicles -- pretty quickly. It was inevitable that a company like Uber would come along and get in on the taxi game, it's cool to see transportation evolve. What's been truly astonishing, on the other hand, has been the lack of any competitive response from local taxi services (I believe there are two companies in Albuquerque, they both blow). If you decide to schedule a taxi ride in this city, let's say, oh, 6am on a Wednesday, here's how the scenario will likely play out. At 6:10 you'll call the company to report that you haven't seen the driver, yet. The company will tell you the driver has been dispatched and somehow infer that it's your problem. The driver will show up at 6:20, saying he's been driving the neighborhood looking for you -- and he won't have a GPS enabled device of any kind. He'll ask, halfway to the airport, if you have cash to pay for the ride, and you'll say no, will a credit card work? No. And he'll stop by an ATM so you can get this taken care of, on the clock. It's as if the taxi profession is intentionally behaving like the taxi profession. In Albuquerque. With very few complaints or issues, my experiences with Uber have been solid in this town. I had one guy complain about his wages, okay, that's honest. But there's also one driver whom I've only heard of, he must be Yelped. My boss first reported him, and then my mom told me about him, too. This driver believes there's a spaceship headed for the earth -- it's the size of three football fields -- packed with evil aliens. Donald Trump was elected President because he's the only person who can save us. And this driver will show you the YouTube videos to back this up. read more

Do not ever drive for Uber because they will hold your money and not pay you They want you to work for no pay that's bullshit i will spread the word everywhere they will be out of business read more

Tonight I went out with friends and took Uber. I called them to pick me up and take me home. The driver picked up the wrong people and I got charged. When I tried to contact Uber about it I was directed to their website and it was a challenge to try to contact them. There is no number to contact them and only thing I could do was to submit a form and hope they will contact me back. read more

They canceled my ride but when I get my credit card statement a month later I see that they charged me for the ride. I contacted customer service and they tell me "we understand that this us frustrating, but we don't look into things after 30 days." What a scam! read more

Well attempted to use Uber my niece set up a ride. Well the driver claimed he showed up and called. We never got a call. Driver was rude only concerned about getting paid and attempting to charge no ride. I was stranded finally used Lyft which was fine. It is impossible to contact Uber beware read more

I requested a ride from the Sunport and they never showed up despite a driver picking up the request. He just never showed up

Will never use Uber again. Rude driver. I would use zero stars if I could because Prim, the driver was a zero.

I've used uber in abq many times. I've never had any problems. google uber coupon for free first ride. my ride usually arrives in 10 mins. most of the drivers I've had were college students working part time. the app shows type of car, drivers name, and real time location of ride on your screen - to easily spot your ride. read more

I called Uber twice on Friday. Both drivers arrived on time and were friendly. I had a bad experience with Albuquerque Yellow Cab. Canceled cab and called Uber. I was pleased with both drivers and will be using Uber from now on. read more

Santa Fe location. Reserved pick up at 5 am for a 6:45 am flight out of Santa Fe Airport. Received 3 confirmations from Uber. Driver was no show. Limited taxis service at that time. Had to wake up friend to get us to the airport with minutes to spare. Won't use Uber again if I really must be somewhere. read more

SO...this is how Uber works: Step 1) You download the app on your smartphone. 2) Put in your credit card info. 3) Start Ubering! It's that simple! Now step 2 may make you hesitant. The reason why they have you put in your credit card info is so you don't have to deal with cash on your Uber rides. That info get's stored and you never have to worry about how you are going to pay for your Uber again. To get an Uber ride, all you have to do is open up your app and the GPS automatically locates you. Press your "set pickup location" and your Uber is on the way. It even gives you a map with where your Uber is...so you know how long it will take for them to get to your location. They also tell you who your driver is and what kind of car to expect so you can be on the lookout. Uber claims to be about 40% cheaper than other taxi services. A lot of the time, they have specials going on...so be on the lookout for Uber credits and specials. Refer a friend and you'll probably get some Uber cash. I got $25 in Uber bucks and it took about $17 to get from downtown to my house off of I-40 and Unser. I would imagine it would have cost $20-$25 with a taxi. As an aside, my driver Kevin was awesome! He was friendly, professional, and fast. And get this...I left my car keys in the Uber car and thought I had just misplaced them in my house somewhere. I was using the spare for a few days. I got a call from Defined Fitness that my Uber driver (who lives in Santa Fe) had driven to Albuquerque to drop my keys off at Defined Fitness because there was a defined fitness scan card on my key ring. Luckily, my car keys made it back to me. I was so happy when I got the call that he had dropped them off. Anyways, Uber is one of the best ways to get home...especially if you've had a few. It's inexpensive and worry-free. Try it out! read more

I was really nervous about using this service but it is awesome! It's really easy, download the app, set your profile, and request a ride...that's it! Once you request the ride, it gives you the picture of the person who will pick you up, the license plate number and the car. It also provides a live update of where the driver is at via GPS. When I requested my ride at 10pm, it only took two minutes to pick me up! I got a lady named Michelle and she was sweet, her car was super comfortable, and she made me feel safe. I highly recommend this service vs. a regular cab, it's less expensive and more practical. The app gives you the phone number of the driver in case you need to communicate, & you can cancel the pick up without being charged if you do it within a couple of minutes. ------Use the code SFWIG & get your first ride for FREE. **A quick update, since using this service so much when I travel, I had a couple of incidents where the driver couldn't locate me and I had to call him/her. The GPS of Uber is off, so I recommend to manually enter the address where you will be picked up and also enter the address where you will be dropped off (to avoid any delays). read more

I love Uber. I am a senior, disabled guy with no car so I use Uber to go to the grocery, doctor, pharmacy, etc and usually need it going and coming home each time. Love the service. Only had two bad drivers (loud music, swearing) but the rides are safe. The men and women drivers have been very nice and friendly. Uber usually arrives in about 5 minutes. Last taxi I took arrived in 45 minutes! I always tip the drivers a few bucks. Not a lot but I'm on a small SS income. read more

I used Uber on Friday. I needed a pick up from Los Ranchos Rail Runner station. Uber said the driver was 5 minutes away. The driver called and said she went Paseo Del Norte and couldn't locate the stop. I'm blind and had a difficult time trying to cancel trip. The driver finally came to the station. She was on foot. She said she parked down the road. I was not about to follow a complete stranger on foot being blind. Plus I had my luggage. Uber won't credit me the $5. read more

Fast, friendly, and reasonably priced. Their cell phone app is really convenient. I will use them again.

Driver did not know where west San Francisco street was..he was not using google maps..he had difficulty finding us ..this is the worst out of like five trips in Santa Fe ...I paid more for the ride and had to direct him!What if we had been out of towners? read more

Wow this is amazing, Uber is the best experience I had when I was coming home from work like around 11:00 PM since nobody came to pick me up and then I got back home just had a good ride experience so Uber is friendly and I recommend using it. read more

This driver had the worst bad breath. It permeated the entire interior of the car. Uber really needs to speak to their drivers about personal hygiene. And then he turns on the radio without even asking me if I want music. It was very early in the morning and I would've preferred no music. read more

Ron, Sante Fe uber driver was rude, threatening, and left us on the side of the road.(SCARY) He was yelling at us for having common small talk. (where you from, how long with uber, etc.) After being friendly for the first part of the ride. He's from NY, and has driven in Sante Fe for 4 years. My wife and I are in are mid 60's, my wife is a retired flight attendant, with excellent people skills. This guy was yelling at us , so I told my wife, I think I should record his abnormal behavior. He heard this, pulled over in the middle of no where, and demanded we get out. He opened my wives door, and rudely told her to get out. He then took our luggage, and threw it into the street, and drove away. It was 5:45am. 40 degrees, and dark as hell. We were still a few miles from our destination. My wife has a sling on her arm from a surgery. Didn't know what to do. It was our first uber ride, and I'm pretty sure it will be our last. Uber driver Ron from Sante Fe is a NUTJOB!........BEWARE! read more

This hipster App is atrocious NOT user friendly in the slightest! Impossible to book a local Santa Fe ride for a later time as suggested by Uber's "tap of the button" -- as suggested by "UberX" - The function for setting up a pick up time IN THE FUTURE. What a concept. By the time I got my pick up and destination selected Uber was ALREADY SENDING A RIDE when I had NOT had the opportunity to select a Pick up for the evening. I tried using both my smartphone AND the desktop AND the mobile Uber site on the desktop. Impossible. NEVER again. Make other arrangements. Who wants to rely on some hipster on the fly? Especially in NM. Organized people make arrangements in advance. Apps do NOT solve everything. Uber, NO WAY! read more

9/29/16. This is a serious complaint about an Uber driver and the difficulty customers have in contacting the Uber organization to report such complaints. Last night a driver named John, who drives a Nissan Versa, picked up two guests from my house in Santa Fe at 8:02pm. The gate opens inward but he forcefully tried to pull the gate outward. The guests were on the other side of the gate telling him to stop, but he kept yanking on the gate and he actually PULLED THE GATE OFF THE HINGES AND IT FELL TO THE GROUND! The wood frame where the gate attached is splintered and some significant repairs are now needed to re-mount the gate. I've searched online for contact numbers for Uber but have not found any number to report this problem. This review seems to be the only option Uber offers. read more