Were reliable for a number of years. Then left me high and dry and barely got a substitute ride to an airport on time. Calling someone else in the future read more

I was at presbyterian Now Albuquerque at 6400 , on San Pedro.. I ordered the cab at 8:15PM. No once came and I waited 2.5 for it!!!!! It never came although I called multiple times. I waited 2.5 hrs and then got a lift from someone I did not even know!! read more

I called on Saturday 10/2 to book a ride to the Albuquerque Airport for 10/4, 4:00 AM. We had a 5:40 am flight. My husband and I were standing outside the hotel and 4:00 AM came and went and no one showed up. I called and the guy told me he'll call back in 15 minutes and MAYBE he'll have a driver. He also told me that just because I prebooked doesn't guarantee that I would have a driver! That is absolutely ridiculous! If there is no guarantee that I would get a driver why would I ever use this company again? I wouldn't. It just so happened that as I was giving this guy grief over the phone, I received a text from the airline that my flight was delayed 4 hours so I had time to find other means of transportation. read more

I made arrangements to be picked up at 3am to go to the Albuquerque airport for a 5:45 boarding time and was quoted a flat rate of $112.87. At 1am on the day of the pick up, a young man called and reneged on the promised rate, doubling the charge to $225! He quoted company policy to me, saying that I was not located in Santa Fe, when the address of my hotel was indeed Santa Fe and the rate had already been agreed upon the previous day. After much stress and back and forth, he said it would be the taxi driver's discretion to honor the $112.87, the agreed upon rate, but would not guarantee that the price would be honored. When I called back to cancel after arranging a ride from Green Cab. At a rate of $150, a rude woman cut me off to go get the man, who refused to give his name even though I had the name of Lars, the one who I made arrangements with, and he gave the owner's name. This cab company is completely unethical, unscrupulous, and unprofessional, completely untrustworthy. Do yourself a favor and rent a car if you travel to Albuquerque or Santa Fe, because the taxi and shuttle services are the worst I've seen in this entire country, and I've been to Detroit, MI. read more

They screwed me over. I called a day in advance to make sure that they would be able to enter the military base where I live and drive me to the airport. Their driver called at the last minute and said that he was unable to enter the base. I ran out of time and had to park my car at the airport for 30 days and it cost me $170. This company really caused me trouble and I'll do almost anything to avoid them next time. read more

I love that I just considered opening this review with the following statement: "We tried the Other Company, the experience was a disaster." The Other Company. I live in a city with two commercial cab companies. It's good to get a reality check every so often, and to know that when it comes to certain Albuquerque services, beggars simply can't be choosers. In my limited experience, I choose Yellow. We set up an appointment for 5:15 in the morning, the driver arrived five minutes late, he was very apologetic and friendly, the cab was clean, the ride was fast and the cost was fair, middle of the city to the departure door for $25. We live in a tricky neighborhood and even with GPS, he had trouble finding our home, so no qualms, here. One aside. Last night when I called to set up the ride, the woman on the phone said they don't offer service before 5 a.m. Just another reality check: this ain't New York City, folks. read more

I'm putting this review in because I had trouble figuring out which cab company to call to get me to the airport this morning, and the two and a half stars these guys have on Yelp doesn't inspire confidence. This is completely undeserved. I called around a bit last night, and did my homework, and came to the conclusion that despite the two and a half stars, I should give Yellow Cab a try. I was happy I did. The lady who answered the phone was very helpful and had a positive attitude. I made an appointment for a 4:30 am pickup. The cab showed up right on time. The driver was not the chatty type, but seemed friendly, and got me to the airport promptly and efficiently. If I'm in Albuquerque again and need a pickup to the airport, I'll be calling Yellow Cab. read more

I've never met employees for a company so rude and disrespectful. Absolutely unhelpful and deceitful. The cab driver took us out to central ave for $9, and when we called to grab a ride back they said they had a $15 min... When the taxi showed up between the 5-25 min wait period he was extremely rude and insulted my Boyfriend. We called the cab company to explain, they were unapologetic. They said they would send out another taxi, Which is great. After 25 mins we called back and they never sent out another taxi and never intended to. His best advice was "in a non derogatory way get another taxi company" and refused service. Talk about great costumer service. In our response, we politely told the company "in a derogatory way Fuck Off" read more

My wife arrived at Albuquerque airport and called her hotel for a shuttle. They told her their shuttle wasn't operating, and to call Yellow Cab. The hotel would pay for the cab. She waited a very long time for the cab. When it arrived, and the driver found out it was just a short trip, he was furious. He tried to take it out on my wife, and when she told him the hotel asked her to do it he got even angrier. Arriving at the hotel, he grabbed her bags out of the trunk and threw them into the puddles on the sidewalk, then drove off. read more

They are always there when you need a cab. Very friendly drivers. They have a very competitive rate for the money.

I just pulled into Albuquerque, and my homies wanted to head up to Sandia Casino from our hotel---because we had some beverages we wanted to drink on the way, and didn't want to be bothered with driving home. Enter Ernesto. (Well, Albququerque Cab Company had a chance, but with a 45 min wait on a Saturday night, they fell by the wayside.) Yellow Cab Co. was able to send a taxi to us in 5-10 min, and we were northward bound to Sandia. Our cabbie was Ernesto, and Mr. Ernesto rocks! We were able to get our party going early with his coolness. We all laughed it up and joked around on our way up to the casino. Ernesto also gave us his cell phone # for a pick up from Sandia later that night (as well as taking one of our friends to the airport the next morning). Yellow Cab Co (& especially Ernesto), thanks for making our evening in Albuquerque fun-filled to the max. read more

I work in one of the city's many hotels. Yellow Cab needs to remember on which side their bread is buttered -- we give you a great deal of your business. If you have a customer to whom you refuse service (past issues), great. Tell US that when we call. Don't wait until we call back looking for a late cab to mention it -- now the guy you don't want to deal with is mad at me. It's a dick move, and you know it is when you're doing it. Uber and Lyft don't refuse to serve, and they are cheaper, too. read more

Answered the phone immediately both times I've used them this week. Dispatcher was clear, kind and patient with all my details. Most important, I saw all those details about how to find my place and where I'm going populated on a screen in front of the driver when I got in the cab. SO much better than someone shouting info over a scratchy radio to a distracted driver who's trying to write the details down with one hand (which is all I've witnessed in ABQ up to this point)! One of the drivers told me its a new system and that everyone is really happy with how much easier it makes things. Drivers were on time, calm, friendly (without being creepy) and a genuine pleasure. This is the only company I'm going to bother using going forward. That is a rare thing for me to say. Even rarer for me to bother writing a review but that's just how happy I am to FINALLY find a competent cab company in ABQ after nine years living here! Tried to call the other companies listed on Yelp this evening and got nothing but never ending ringing. No answer whatsoever. read more

Try another cab company. I called for a 8:30pm cab ride to take me 11 miles. It's 8:50 and it's still not here. Are there only 2 cabs in ABQ? Come on! read more

Needed to be picked up at the auto shop, wrinkle: I am in a wheelchair. Robert called and confirmed, early. Called again to verify he was at the right location, helped me load and unload my wheelchair, hung with me while I checked in with the shop and took me home. All with courtesy, humor, and speed. Highly recommend. Uber won't do these things. read more

As a tourist I could no have possibly had the worse experience with a taxi company EVER!!!!. I ordered- or tried to order a taxi pick up. I unfortunately was misspelling or mispronouncing the name of the cross street for my pick up. I did however give him the full address- problem was the actually apartment was on a side street, meaning I could not see the front of the building. The dispatcher on the phone was RUDE, and unhelpful. Instead of simply trying to figure out the street I was on or offering for the driver to simply call when he arrived, he told me "I'm not going to look up anything, you should know where you are" I'm a tourist OF COURSE I DO NOT KNOW WHERE I AM. So if you are ever in Albuquerque DO NOT CALL THEM FOR SERVICE! To the airport or other wise. read more

I just got this service two times today running errands and for both appointments they were exactly on time, the taxi driver was really nice and polite. The lady on the phone is not than nice, but that balances it with their real service which is reliable transportation. They have the option of paying with credit cards and the cars, even a little beaten up, they are still decent and clean. I will definitely recommend and use this company again. read more

Yellow Cab is now zTrip. Ever since the company changed, the service has been less than worthless. (When it was Yellow Cab, they were great.) Now, they refuse to guarantee a cab even when requested many hours in advance. They dispatch at the last minute, and I almost missed a flight when they hadn't even tried to find an available cab requested 4 hours earlier. That's their model: "Service depends on availability". That is absolutely inane. Don't ever use them. read more

I wouldn't give this cab service any credit I called to have my mom picked up and they said it wud be 5 to 20 min n they never came and when I called to check up on my mom's cab they said they never had a call for her pick up. Wat the he'll were we waiting for sux n we depended on them to pick her up an they really disappointed us really sucks. Time sucks overall cab service sucks.damnn I gta write more words on how this cab service sucks I can't even write a cab review without it being too short of words ok Kay here it goes I called for a cab for my mom and they said they would come in 5 to 20 min THEY NEVER CAME!!!! WTF R UR DRIVER'S DOING. THERE ON A CRACK MISSION Overall yellow cab is not a reliable taxi service to rely on. They are always late and don't have no courtesy for their customers. I would rather walk then take a ride from a obnoxious driver and unreliable TAXI SERVICE WITH UNRELIABLE DRIVER'S read more

Dispatcher: 5-15 minutes Me: text after 20 minutes-no cab Me: 30 minutes called for status Dispatcher: cab drivers are very busy; cab is on the way; sent tracking text showed cab was enroute Me: Uber app finally loaded on my phone; call to cancel cab; had to call twice when I said I wanted to cancel there was so much static on the line Dispatcher: told me the cab was almost there Me: "Too late!" Me: contacted Uber Uber: picked me up in 8 minutes No more cabs for me. Uber WINS!!! read more

Don't ever call this company they will give you an estimated time and never show up for the rider. Bad company if you ask me. How wrong of them they should be more honest. So the rider could get home rude company glad I'll forever walk read more

Do not bother calling Yellow CaB. They just do not show up. They text they are coming, but rarely show up. They lie to you when you call them and ask them if they're coming when they are late. Strange way to do business. Cab service in Albuquerque just might be on the outs! read more

Thanks for the picking us up tonight. Friendly, professional but seriously, you must have air freshener and maybe some grey poupon lol!!! Kidding, thanks again and good luck... read more

After calling on Easter Sunday evening to arrange a 5:45 a.m. ride to the airport the next day, I was a bit apprehensive: My flight was at 6:55, and I'd been burned in the past by drivers who couldn't find their way to our door. But Yellow Cab's capable driver arrived in the dark right on time, and the ride to the airport was fast and smooth. The tab was $25 -- not cheap, but much better than imposing on a family member for a lift at that godforsaken hour. read more

Call and ask for Dante, he is the most awesome cab driver ever (I am from Chicago and have taken lots of rides!). We had to take a longer route to the hotel because there was an accident on the highway so he turned off the meter so as not to charge me more than it would have cost going the more direct route. He is super nice and friendly and single women traveling alone can feel safe with him. Thumbs up Dante! You can bet that I will be using him again when I return in October. read more

Our cab driver wouldn't pick us up because we were going to pay by debit. After the 20 minutes was up, I called back & I said I would pay w/cash the cab driver decides to clock in. Why the hell are companies that offer some type of services getting greedy! Then to make it even better he decides to start the time when we are barely loading up the car! Just horrible all around! I heard UBER is better! Never again! read more

Called the cab service at 1:00am. Luckily only waited 10 minutes for cab to arrive. Clean cab as well as the driver, who was very friendly. If I'm ever in need of a cab again I'm most definitely going to call yellow. They filled my needs with a fast response, a friendly experience and speedy service (not to mention reasonably priced) thanks yellow!! read more

Called to ask a question and the answer was "not really"...it's a yes or no question..so not really doesn't explain anything. No greeting, no offer to provide service. Not my favorite experience. Glad that they don't provide the service I need...or maybe they do...idk. read more

Very disappointing. I WAS a steady customer until today. This is not a reflection on the drivers. Everyone that drove me was professional and friendly. The dispatcher that was on duty on 5/11/2013, her customer skills need to be revamped. You don't yell at customers, you don't use sarcasm with customers and you certainly don't swear at them. Never again. read more

Do not waste your time! They didn't show up and when I called back the "supervisor" was rude and unprofessional. If at all possible get a ride from anywhere else. I've never had a bad experience with Uber. read more

This company is terrible. I try to support them because everyone it all about Uber but I am over it. I called two nights ago for a cab. The employee asks me "did you call earlier?" I told him no... He then acts like he's is getting me a cab and blatantly lies. It's 2am and I am standing outside in the cold by myself on Central waiting for my cab after 30 minutes until finally I call back again and ask for the status on my cab. They inform me that no request was put in. Seriously? So because you THINK I called earlier you decide to take it upon yourself to not do your job. Good luck getting someone that is actually polite to you and doesn't make you feel like you are inconveniencing whatever they are doing. Uber it is! read more

My complaint is not with the service as much as the deceptive "fare estimator" on their site. The estimator--both on my computer and when I duplicated it on my phone to show the driver--said the trip from my Airbnb would be about $8. I told the driver that was cheaper than Uber; when he said the fare would be more like $20, I was angry. Not at the driver, but at the company. The driver was delightful--came promptly, drove well, and got me there for $18 on the meter. Wasn't his fault. But that is unconscionable to have a defective fare estimator on your company's website. read more

Got hung up on multiple times. Our driver called for the first time AFTER waiting for ten minutes, sounded extremely annoyed then hung up and drove off. Worst company in Albuquerque. read more

Yellow cab was the best. The first driver came at 3:50am our call was for 4am. To take us to the ballon festival. He got us there in no time at all. Don't know his name but has a full gray beard very nice. Second time today was at the ballon festival, we missed our tour bus because the ballon missed his first landing ,so had to take a cab back to the hotel again. Ricky picked us up this time,again very friendly and professional. Got us right back no problems. Great service both times. Thanks. Kathy read more

My husband was attacked by the driver and put in the hospital because he assumed he was not going paid .... Didn't even wait to get paid

Do not take Yellow Cab. I was picked up at ABQ Airport. After I got in Cab the driver told me i needed to pay him cash. I told him I would pay him by credit card. He threatened me we had an argument and he tossed me out of his Cab. Cab #326. Warning never do business with yellow cab. Dangerous. I will be sticking to Uber from here on out. read more

Called for a cab at 9:45 . here it is at 10:10 and sitill not here. i called for the status and the lady said it wiil be a few more minutes. I told her we called for a cab over 20 minutes ago and she just said well you will only have a few more minutes to wait.. There are other cab companies.. i would suggest that you use another one. read more

Horrible. Called for a cab when traveling for a wedding and gave us an ETA of 5-20 minutes. About 40 minutes later we called for an ETA and was told "we're busy, have a good day" and hung up on. The man was ride and completely unprofessional. Next time in New Mexico, I'd rather spend the money on a rental than deal with that again. read more

I currently live in AZ, but whenever I'm back in my hometown and out with my friends, I can always count on Yellow Cab. They are professional, fast, and courteous. read more

Yellow Cab Co Business Office - Steve Abraham, owner of Yellow Cab since 1975 - Taxis Near Me

Hadn't used a cab in 38 years. Last time, before today, I used Yellow Cab, in Fairbanks AK. They were great, and today I used Yellow Cab again, and they are Great, Very Very Good Service. Thank You Very Much. read more