Used Lyft app to provide transportation from Lilbitn Georgia to the Atlanta airport on July 30. It was confirmed and booked . I used the site to provide immediate payment. It gave me the option to provide a tip prior to the ride. I'm 78 years young I do not tip until provided great service. Not surprisingly, two hours before my ride, Lyft cancelled my ride. If you're a senior or anyone got that matter, I would not use Lyft because they cannot be trusted. They can only be trusted if you allow them to lift your wallet! read more

Lyft - At the airport after using Uber to get here on time. - Taxis Near Me

I am a 71-year old, medically fragile, half blind, disabled woman that uses a wheelchair or a walker. The driver Matthew that picked me up at the doctor's office looked like he crawled out of a bag of rags; entirely disheveled in appearance, unshaven and untrimmed. I could tell he might be a problem when I expressed doubt that he could fit my walker into his trunk and he swaggered and said it would be fine because he could "fit 5 dead bodies in my trunk." I said, "let's not," feeling a bit creeped out by his analogy. When it became apparent that he was wrong and he could not fit it in his trunk, he seemed unusually angry, simply because he had been wrong. But that was nothing compared to what he did later. I did my best to present a light and happy demeanor, and expressed how glad I was that he had figured out how to squeeze the big walker into the back seat instead of the trunk. I blamed everything on the Insurance company that placed the order because we had asked for an SUV. He moved a dirty canvas bag from the front passenger seat, jacked up his loud rock music and we were on our way. I had a terrible headache, as I had fasted all day and I really wanted to ask him to turn off the darn radio but he was so hostile I was afraid to ask him to turn it off but I DID have to ask him if he would please wear a mask because I am medically fragile, as I am between caregivers to care for me if I should get sick. He went into a cold fury when I offered him the cellophane-sealed N95 mask. I was already wearing one myself. He refused to wear it, saying, "I'm not going to do that." I asked him, "aren't you required to wear one if I ask?" and he answered "no," which surprised me, so I decided to call my insurance company who arranged the ride to see if they could provide a different one. I didn't know how I was going to manage that, since we were already in traffic. I was trying to place a call but the music was blaring, and I am blind in one eye and was having trouble reading the screen, especially since his driving was erratic. He was careening back and forth and haranguing me loudly, despite my having asked him not to talk to me so I could make a call. When I opened my phone to call my insurance company to see if I could get a different ride, he got angrier and angrier. He kept saying, "If you want to get out I will pull over right here!" I told him, no I just want to make this phone call. He had his rock music blaring and it was hard to think. He kept trying to interrupt my ability to make a call by talking at me and I asked him to stop talking to me so I could make my phone call. He refused. He bragged that he had a 5 star rating, and I told him I would not be giving him 5 stars. He gunned the engine, screamed into an abandoned parking lot near an overpass in a bad section of town and started yelling at me to get out of his car, using awful language. I was slow getting out of the car because I am disabled and in shock so he kept yelling at me. There were two witnesses that came out from a building at the back of the lot. I finally got out of the car, with no help from him, and stumbled over to my walker where he had thrown it to the pavement, then he yelled at me and hurled a filthy name at me while he got into his car and fled the scene. Fortunately, although the parking lot was mostly abandoned, two women witnessed this alarming event. The two of them came over to me and encouraged me to come inside the building because it was a very unsafe part of town. They kept looking from side to side, as if expecting someone to drive up and attack us. God bless those two ladies! I was in shock and in tears and they walked me slowly to the building at the back of the lot and locked the door behind us. By the time they had gotten to me, I had already called my friend to come pick me up and give me a ride from the other side of town. She has a sick husband and a mother in the hospital and she's a teacher at the church I used to attend, so it was a miracle she was available, God bless her. Later I noticed that driver Matthew had CANCELLED the ride so I could not review him for what he did. I imagine he does that whenever a ride goes badly. They call it "hiding" the ride. They pretend it has been cancelled and that they did not have you in their car. That's probably how he keeps his ratings up. Anyway, it was a terribly traumatic event. When a man brutalizes a disabled, half-blind old woman, it is a shameful thing. I have asked all my friends to pray for any women, disabled, or elderly person who might take a ride with him in future. read more

Scheduled a Lyft ride driver showed up early tomorrow hotel, canceled my ride and picked someone else up. Never schedule a ride with Lyft.

Disaster! Failure to show up for a pre-scheduled ride to the airport on a Sunday morning. 4 drivers were assigned in succession about 15 minutes apart; three failed to show, the fourth one arrived over 60 minutes late. Missed my airport bag check and a half workday for their lack of reliability. Lost 100s of dollars with no chance of recourse. Never again! read more

if I could rate Lyft a negative star I would. I waited for 1hour and 20 minutes only to be disregarded as a pickup just minutes before arriving. completely unacceptable for a service business. I'm going to say something I rarely say, FUCK Lyft. use a different service if you can. read more

Lyft - Taxis Near Me

Lyft cancelled my ride just minutes before pick-up! I pre-scheduled my Lyft ride to the airport a week prior to date needed. Lyft sent me a text cancelling my ride just 15 minutes prior to scheduled pick-up time. I had to embarrass myself by begging an enormous inconvenience from my neighbor at 5am... My kind neighbor drove me to the airport. I HATE HATE HATE HATE Lyft and will NEVER attempt to use their service again. AVOID! Pros None Cons Unreliable and poor customer service read more

This company is wildly inconsistent/unreliable.They cancelled my scheduled ride within ten minutes of the driver arriving. Unless you have extra change to spend on the subscription, don't bother with this app. read more

YES, ANOTHER DISASTER. 3 of my last 4 rides have all arrived late past departure times for 1 plane and 2 trains. The very last ride dropped me a few miles from where I was going, she said that is where their directions sent her. I told her I requested Albuquerque Amtrak Station and i would now miss my train, which was only about 2 miles away from where she wanted me to get out. She, didn't care. I told her I would pay her more to take me to the station. She said I had to contact Lyft and rebook, and wait for whoever they sent. I didn't have the time to book another ride, wait longer than quoted, miss my train or plane, and still pay for the experience. I couldn't find any Lyft phone customer service and I saw they took themselves off the web, so Lyft itself is almost impossible to get thru to, even after the event so customer service as i experienced it is limited to checking boxes next to a very short sentence- couldn't find any way to have 2 way communication- verbal or texting. I would have to say that in my experience, their customer service is either the worst I have ever experienced or non-existent. - choose A or B., I assume my dirver had a way to contact Lyft and make something work- that is how businesses survive and thrive, but she was of no help. She insisted I get out, in the rain, in an area with no buses and busy traffic. I ended up walking about 2 miles in the light rain with 2 canvas roller suitcases, one canvas backpack, and a computer in a canvas bag. I have learned my lesson - NEVER again will I put my trust and money in LYFT - leave earlier and take public transport or take a friend to lunch and get dropped off. Wish I had looked at these reviews earlier. read more

Requested for a ride from Hops brewery to the NE Heights. Both rides got canceled. Meanwhile I'm waiting on the patio in the freezing cold for an hour. And they should be accountable for making it seem like you are going to be picked up. I'm going back to Uber. Thanks for making it seem like I could rely on this business. read more

Could not cancel a trip, instructions were there but no way to actually do the cxl steps. I deleted my account.

I've used Lyft for almost 4 years here in Albuquerque. Lyft Albuquerque is a disgrace! Driver's are the worst possible in Albuquerque. I have driver's armed, intoxicated, high on marijuana which I could smell in the car who almost killed us both. I've been verbally threatened. I've been verbally threatened as well. Lyft drivers have NO ability to speak directly to anyone from Lyft and any complaints made, no matter the severity go unanswered. They've recently started a new way of charging customers which makes it much easier to defraud customers. Personally speaking, I'm initiating a complaint with the Better Business Bureau and files a lawsuit against the company. Lyft should be banned from operating in New Mexico, there aren't many educated professional people here. Most know nothing of social graces and are extremely incompetent. Lyft chooses to retaliate against you if you make complaints. read more

Used Lyft for the first time without issue. Actually used because I got stranded by Uber. So in this case Lyft saved me from being stranded at night in Los Lunas. read more

Worst customer "service" ever, which is saying a lot these days. They have made it virtually impossible to contact them and if you are lucky enough to do so, you will get an under-trained and/or unintelligent agent who doesn't give a damn. I had a driver abandon me during the first stop of a two stop ride. He drove off with $800 worth of my belongings and Lyft refuses to let me talk to the department that should be handling it, but which has failed to do so. read more

Arranged for a ride it said arriving in 9 minutes with a certain driver and then the driver changed and the time kept being 10 to 15 minutes out- it's now 25 minutes and I'm still waiting for yet another driver to show up and The Times They estimate for arrival when you look at the map you know are just plain lies. Guess I'll continue with Uber although they probably pulled the same bull read more

Spoke with a gentleman named Ronnie! He had a very nice 4 runner and was very friendly. Lyft is a good company and if all of their employees are like Ronnie they will always have my business. read more

Ever since Lyft and Uber, I have never used a taxi. Best idea ever, and I have used it all around the country.

They can change your route without you knowing. They have no customer service to contact. I wanted to stop on a convenient along the way fast food restaurants and it was changed to some place out of the way. read more

I recommend not using the service Lyft. First off, my credit card info was stolen and used multiple times with Lyft. I got a new credit card, and within 2 weeks AGAIN Lyft charges started appearing that I did not charge. Maybe my credit card info was stolen through the lyft app? I have no idea. The idiots at Lyft would not tell me how my information was taken because it's against their "user privacy policy". They don't really care about the fraud that's going on. Sounds like this policy protected whoever was trying to steal from me. They have lost me as a customer. Beware! Also they make it a pain to delete you account. It's BS. read more