I've used Uber in other cities while traveling for Years. With my work HQ being in San Fran, it's always come in handy. I always wondered if Charleston would ever pick up this magical service as it was much needed. Fast forward to years later and TaDa! Uber is here. Now in the meantime, I know they've had their bouts with PR and legality around the country/world, but I'm a firm believer that it's a necessary and useful service that should be embraced here in Charleston. Living in Mount Pleasant, the options are pretty sparse. I've had Uber come in handy many times locally since they've been here. I've taken them home from the bar and then back to my car in the morning after too much of grandpa's cough medicine and even put friends into Uber's under my own account to make sure they get home safely. I can then track the driver on my phone and contact them if I need to making sure that a friend gets home safely. You can't do that with any taxi service. I have yet to have a bad experience other than a driver cancelling on me and I prefer it more than any taxi service. I always feel safe and you can even get a photo of your driver, license plate number, make and model of the car, etc... I don't see how people say taxis are safer. Hopefully SC does the right thing in allowing them to stay and operate efficiently as they have been. I don't really see a downside for the consumers. read more

I tried ordering Uber twice in one day. First driver went to the wrong location. The second Uber never showed and didn't answer his phone. I had to contact Lyft to finally get transportation I needed to get to work. read more

we had received confirmation of our trip from Kiawah Island to the Charleston airporton April 23 at 4:30 AM. 10 minutes before we were to be picked up we were notifiedthat the ride was canceled. I tried to chat with someone and that was totally a waste of time. They wanted me to pay five dollars to be able to talk to someone - when I tried to do that It came up as fraud and my card was canceled. Never again Uber. Never. read more

I booked an Uber 3 days in advance to get my wife to the airport. They never showed then sent a cancelled trip notice when they couldn't get a driver. Then they offered me a new ride offer for 4 times the original cost and they still wouldn't get her to the airport on time. I made other arrangements and also had to book a new flight with another airline to get her home. I spent an additional $500+ due to Uber's inability to provide service. read more

App frequently malfunctions. Extremely poor customer service. Uber and their drivers are cheats.

I was charged for a ride that never stopped to pick us up! I reserved a ride for 6:45 pm, but the driver purposely arrived 15 minutes too early & not all of us were there. Seeing my driver at 6:30, I got up to greet him but Edward did NOT stop, he drove right past me and he continued on. Watching his route on the app, he drove to our destination and I never entered his vehicle! I was charged for a ride I never took! I called Ubers Customer service and when told I'd be transferred, they hung up on me. I'll never take UBER again, we chose LYFT for the next 6 rides we took in Charleston & LYFT was great! read more

Uber - Uber driver Edward is a CHEAT & a THIEF. - Taxis Near Me

This is not just a review for Uber Charleston but for all of Uber; however I will start with Charleston. DO NOT think you will get a ride after an event with Uber for the price as seen on the app. The drivers congregate near the venue and leave you stranded unless you agree to a price almost 3x the amount the app shows. We were recently there and the app was showing in the low $30 range but the drivers were asking for $90-$100 to be venmo'd or cash app'd to them. Huge scam and when you try to complain to Uber they have no Customer Service line even if you call the safety help number. We actually got two drivers showing they were on their way then we were bumped for a better price and charged anyway. One driver "Yessica" in a VW Atlas picked up riders instead of us for a better fare leaving us in a parking lot at 11:30 in Mt Pleasant. BOYCOTT UBER. read more

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Ubereats will take over a hour on a 45 minute deliver, then your food is cold. Ubereats will not refund your money even if the order is late and the food is cold. Also did you know that if a restaurant doesn't have what you ordered Ubereats will try to charge you a 19.99 cancellation fee. Use anybody but Uber and Ubereats... Unless you want to get frustrated while you're hungry! read more

Uber doesn't have enough drivers in Charleston They don't have a cancel button on their app to let u cancel after waiting 45 minutes and I got a charge. I also tried to contact them and it said my account was suspended. I have had problems w them in the past in California read more

got stuck 3 times going home from downtown Charleston to my home in james island they are not doctors no degrees but rude

After experiencing your predatory surge pricing I would like to say , goodbye Uber , happy to delete this app and never ride with you again . Way to take advantage of people . read more

BEWARE. I booked an Uber yesterday morning to take me from Huntington Beach to LAX. The app showed that the cost would be between 45-55 dollars. I got charged 253 DOLLARS. There was an apparent surcharge fee. What kind of surcharge fee is there at 4:45 in the morning on a Tuesday???? The most I ever paid for an Uber from Huntington to la was 150 and that was during a holiday. I tried to dispute the charge but they completely stopped responding. 253 dollars is a whole lot of money for me during these covid times. DO NOT USE UBER. They completely robbed me. There is no customer support and no help. read more

My review got lost........here's the deal, 5 of us requested a vehicle to accommodate us from Mt. P. to downtown. They responded that no vehicles were available and cancel, and put in another request...this is 5:00 p.m. We again requested a vehicle to accommodate us, and we got an Infinity whereby 3 of us sat in the back, and the 2 others sat in the front in each other's lap!. No seat belts, but two adults driving along. The bill came in today and they charged us for the cancellation! Fortunately, one of the passengers chose to return to Mt. P. in a friend's vehicle, because she couldn't drive home again in that precarious situation....come on! read more

Gotta say that I've yet to have a bad experience with Uber in Charleston! I've used them plenty of times between my school and the airport (only about a 15 minute drive), and the rates have always been reasonable with friendly drivers! My roommate, friends, and I have used them on nights going downtown and back- these rides have all been enjoyable with friendly drivers and clean cars! The only problem we've run into is the demand at night time, so the prices are more, but when splitting the cost it's not bad. I'll continue to use Uber over Lyft in the city! read more

I am a driver for uber with a 4.97 rating. I do not cancel unless I wait 5 minutes with no call or message from passenger.lots of people know me In the downtown area. read more

Uber - Please tip your ubers. If I would of got no tip I would of made less then $10. - Taxis Near Me

Would have been a 5 star. But I scheduled my pickup for 8:30 last night, got the confirmation pickup would be 8:30 - 8:40 . I got a notification around 8 saying the driver is 4 minutes away!!! Got to work 30 minutes early before anyone else arrived!!! Had to sit outside! George the driver was Great! My 1st Uber ride. Thoroughly disappointed for $25 plus tip, about my scheduled , (obviously ) patronage of Uber. Unbelievable. It was scheduled! read more

Excellent drivers, clean vehicles, good experiences each time. Never have any significantly bad issues. Prices are fair and I find the ratings system is awesome since it goes both ways: drivers AND passengers can be rated. Sometimes a lack of availability but that's mostly in rural areas or peak times. We always make sure to give feedback or compliments. Compared to other big cities we've traveled in, Uber in CHS is great. read more

I had an uber Friday night who not only took the longest route to raise the fair but as well when I started feeling sick I asked him to pull over and he failed to comply. So when I finally got him to stop I got out the car away from his vehicle and left. Now days later he added a $150 cleaning fee and sent photos of puke from a previous customer to extort money. And now uber is failing to give me my refund after I've been a frequent uber user for years now with no issues. So just saying don't use uber unless you want to be ripped off and wrongfully charged. read more

Uber - Taxis Near Me

So my husband and I got an uber from Harris Teeter and added stop to gas station by our house. We came out and our driver Dana was gone. She stole our groceries,beer and fireball. It was $70 worth of stuff. We had to walk home and still got charged for a ride. Uber is doing nothing read more

Just wanted to let Uber know that I have been driving for Lyft exclusively during the last 3 weeks and my earnings are higher despite less driving time, bye bye Uber. I warned you for months that your lack of drivers support incorporated with Uber's extortion of rider fees and declining driver fares percentages would incite a driver & rider exodus to competiting rideshare providers. Now many loyal Uber riders have willingly chosen to use Lyft because of fantastically awesome & friendly drivers like me. My rating is 4.99 and Uber did NOTHING to persuade me to continue driving for them. Well, it's Uber's loss and Lyft's gain. read more

Uber is something that I have used in many west coast cities, including Las Vegas, Phoenix and San Francisco. In cities where Uber has been around for awhile, like Sf, the Uber drivers are great. In cities like Charleston, where Uber is not very popular, the Uber drivers are pretty poor. I have had only one driver know where to go, which is pathetic. We literally live off of Ravenel Bridge on the 17.. it takes two right turns to get back on the bridge, and once there it is fairly easy to navigate downtown. The Uber drivers here seem incapable of using their GPS on their phones. The fares go up to 3x as much almost every night, since there aren't many drivers. Is Uber convenient? Yes. At least it used to be. Here it is just too much of a hassle. read more

Uber in Charleston is so hit-or-miss in regards to driver quality, vehicle quality, and route quality. I greatly dislike the surge pricing, and it's shocking that Uber does not allow me (in West Ashley) to schedule ahead my ride. read more

One star. There are a number of reasons I could list for hating on Uber. Some on principle, others based on personal Uber experiences. I honestly love what companies like Uber are doing to disrupt the taxi service but at what cost? Think isn't meant to be a diatribe against either service. Nevertheless, taxi companies aren't marred by surge pricing. And it's insane that I can get an Uber (or Lyft) to downtown from Summerville for less than $30 but God forbid I want to leave. At that point I'm looking at $100+ surge pricing. I once loved that these services actually dared to come as far out as Summerville. And now that everyone knows the "secret", it's ridiculous. I understand that these companies shift in response to a market demand but it's pretty predatory and extreme. And truly disappointing. read more

I'm an Uber newbie. As a visitor to Charleston, it was apparent that I would quickly go broke using traditional cabs to get around. Upon the advice of a hotel desk clerk, I downloaded the Uber app. I've been using them all week during my stay here, and can't say enough positive things about this service. The four drivers that I've had have been wonderful! On time, courteous, and best of all, not as expensive as traditional cabs. Tipping is optional, not required. Definitely I plan to continue using Uber instead of taxi services, even when I return to NY. Uber has a convert in me! read more

Uber had been the best way to get around Charleston. However since the beginning of March they simply do not have enough drivers. The result is surge pricing at 3 to 4 times prior rates, or worse yet, no cars available leaving you stranded. Lyft is no better. Too unreliable now to depend on. read more

I am currently an Uber driver and have had many issues with uploading documents. I am now on the fourth time of uploading a vehicle inspection document. I am unable to pick up passengers due the vehicle inspection not being allowed. If anybody is thinking of driving for uber they better get ready to upload documents numerous times just to be able to make more money. read more

Don't use Uber, I've been a daily customer for over a year, I have no complaints other than be prepared to wait an hour for a ride because driver after driver will cancel on you, but Uber will STILL charge for the ride I've been waiting 2 months for one refund and now I'm trying to get refunded for 4 other rides costing me $110 the help employees will only give the same answer to wait 3-5 business days and once you wait a week and contact again they'll tell you to wait another week and so on I've spent literally thousands of dollars on Uber but I am no longer using their services now I opt for lyft hell even calling a cab is more reliable and you won't get ripped off having to pay for rides you never took and canceled fees you never canceled. They don't care about you just want you to stop bothering them. read more

One Star, only because there is no Zero Star. Got scammed and ripped off. The first time I have ever used Uber was to ride about 1.5 Miles in Charleston, SC. Car was small and pretty cramped, but I was accomadated and offered the front seat, which worked out OK. Cost was about $6.00 plus a $2.00 Tip. Reasonable, and better than most Cab Companies in my experience. The return Trip (my second use of Uber), however was not reasonable. The Driver, Mohamed, very neatly scammed us out of better than $20,00. Our destination was the Charleston Market. Underway, Mohamed asked us which end of the Market we wanted. He did not tell us that our answer was different from the GPS map location we gave when requesting the ride, This apparantly breaks the contract for the initial price they provide for the trip and allows them to charge a much higher rate for whatever (extended) route the driver chooses to take. You do not find out about this until the driver is long gone. Needless to say, we will think long and hard about ever using Uber again. There are other competitors available, now that we know the lay of the land. Uber is interested in maintaining customer confidence in their service. Now, we know what the really mean by that concern. They are running a confidence game. read more

No Taxi ride should ever cost $200 for a five mile trip. Regardless of what day or what night it is. Be careful and do your research before you start drinking, so you dont end up like me not understanding and have that kind of charge in the morning. The one star is for me arriving home safely. read more

Had a great Uber experience in Charleston! The first ride, the gentleman picked us up in a Lexus and was very southern gentlemanly. The second ride, very nice guy, told me I should keep an eye out on my uber rating as it was a tad below the 4.5 rating which could lead drivers to cancel on me. read more

Uber is ridiculous, my friend and I got a 20 min ride in our home town from James island to north charleston, it quoted is about a 30$ total for the ride; but we got charged 125$. How is that even legal? Very disappointed and won't be using uber again. Will be using LYFT from now on. read more

Never use Uber driver Sung in Charleston SC. Booked then cancelled immediately by calling him! Jerked me around . Cancelled on app. The guy then called and pretended to not know was cancelled to get cancellation fee! Uber reimbursed but the guy was a con artist. read more

We've recently discovered Uber and love the service. Our experience in Charleston was great, but we did get a bit of a sticker shock. Between 2 rides on Saturday afternoon and late Saturday night, our total fare was 95 dollars. That's a tad bit high, however it is safer to spend money on a ride if you are drinking. Our drivers were both very nice, drove nice, newer cars, and were familiar with where we were going and coming from. We would use again. read more

We had the best driver while in Charleston named Jeffrey. My husband left his hat in Jeff's car and two hours later brought it to where we were having dinner in our hotel! Great guy! Great fast service. read more

I live in cane bay in Summerville sc in a development that is about 2 years old. I travel frequently and need rides to and from Charleston airport quite frequently. There seems to be an appalling lack of available service in my area, especially in the early morning. The very few times thAt my requests have been answered, every single driver has gotten lost and has to call me to get accurate directions because the UBER GPS app is woefully out of date! Then my driver is very very late and we have to race to the airport so I don't miss my flight. There have been very close calls when there is bad traffic near the Airport - which is a common occurrence in the Charleston sc area! The drivers have been pleasant but UBER needs to get with the program! read more

Absolutely poor. He charged my brother a few of $80 for vomiting when no one vomited. I was sober and my brother and I did a clean sweep and it was clean the way we found it. This afternoon when I got out of the house I found a wallet on the street just shy of my grass in the front yard. If he's bitching about his wallet. I contacted his bank and the police picked it up. He's full of shit and I can get reports and call his ass out refund my brother because he's a liar and scammer. If it's not his wallet well I stand my ground on the sentence before this one. If it's his He can call the police for his temporary alcoholic license back. Uber shouldn't even let driver on whatever suspension be driving so dumb! read more

BE AWARE! I was charged $12 to go from one side of the parking lot to the other. I couldn't carry my purchase so needed a lift. The route they used to quote the price was wrong. It took me out of the lot, to the highway, making a u turn, coming back to the same parking lot and then the correct route. In the car, we just drove across the lot. I figured they would correct it to their minimum drive price. NOPE. After explaining several times, they said sorry I wasn't satisfied. I went less than a half a mile and was charged $12. Be aware! They are not willing to admit if something goes wrong with their software or app. It is your problem. read more

Super fast, friendly and cheaper than local taxis! Much better transportation option!

We were excited about trying our first Uber ride! What a disappointment! It costs us $150 to ride from Spring Street in Charleston (4 people in a van) to North Mount Pleasant! What a rip off! When we called them to complain, they offered us a $25 coupon to use them again! Do yourself a favor, call a regular cab! Uber takes advantage of people! Not all they're cracked up to be! What ever happened to the first ride is free anyway?! I had to pick one star to post but they deserve NO stars at all! read more

I use Uber for business. My college son and his girlfriend went out for New Years downtown. He set up Uber prior to going out. This morning we awoke to a $250 charge for the 15 mile trip home last evening. Neither was drinking but didn't want to ride home with others who had been. I called Uber today and was told the algorithm called for 8.9 times normal rate. Uber also stated they charge more for safety purposes and supply and demand. The driver was a young female and this was her first night. Nice job with the safety factor Uber. She also told my son the night had been dead with only 2 other rides all night. Please join me in giving Lyft a try and showing Uber ripping people off will not be tolerated! read more