2.1 mile trip turned into a 16 mile trip to French quarter. Then had to pay for return to hotel at twice the cost. This was criminal. read more

Terrible! We are seniors and were scammed/double charged trip from airport to Hotel Monteleone. Uber app to question was worthless, so take a taxi when you are there which was clean and cheaper! Avoid Rachel who listens to Christian music while driving! She manipulated a $41+ tip! Thanks for nothing Uber, NOLA! read more

Uber scammed me for a monthly subscription when I was in Peru and I tried to explain that I didn't know I had even "accepted " the "offer" and I didn't use it nor want it. They said....SORRY WE ARE KEEPING YOUR MONEY. I recommend based on that customer service that you use LYFT instead read more

I took Uber yesterday and it was 6.42 to CVS. On the way back I t was 12 dollars. It said I had two drivers. The next thing is Uber submitted multiple charges to my bank from 130.00, 97.00 and 87.00. my bank stopped them and issued a fraud alert. I tried calling Uber but there is no way to talk with a live agent. So I set multiple chats. They said everything is fine that I need to change passwords. That was not the problem as they are still trying to charge my bank. I have chatted with them numerous times to no avail. Does anyone have a valid number for uber read more

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I was verbally assaulted and had my window hit by 2 uber drivers last night while picking up my daughter at NOLA airport. I was screamed at and called derogatory names. I was so traumatized I couldn't even note their plates. But I certainly remember their faces. I will never use uber or any company that hires such dangerous employees. Cancelling that app now. read more

I used Uber for multiple trips in New Orleans October 31-November 3, 2004. Multiple times I was directed to cross very busy Canal Street to meet driver on opposite side of Canal. Pedestrians are basically targets for drivers in New Orleans. I am a senior who can't run across and it usually takes 2 light cycles to get across wide streets. One driver in a black Jeep Cherokee pulled up and said "Uber". I was dispatched a completly different make & color which showed up across the street. I informed the Jeep Cherokee he was not my driver and he sped off. Check vehicle license plates for your safety always. Tonite I was in front of Tulane University matched on the app specifcally at the address. 2 Uber vehicles were dispatched and both supposedly were within 100' and just disappeared off the app. The third vehicle said "arrived". I noticed a vehicle across Elk Place and streetcar tracks and the neutral zone which is local speak for a medium. I texted the driver numerous times asking if he had his flashers on? No response. I hurried across the wide street and verified by license plate he was my driver, pointed in the opposite direction of my hotel. Driver was completely unresponsive to me asking if he recieved my messages or knew my destination. My phone is a S24, 6 weeks old with Verizon. On the Uber app there is no space to email or write out issues. Just numerous possible issues pick and choose but no dialog. I wonder is Lyft is any better. Uber adjusted the fare a couple of bucks. I would rather pay more for better service and not have to walk any further. read more

Yeah, I will never use Uber again. I have used Uber plenty of times in the past and my drivers have been great, but the company itself can go *** *** ***. I used them yesterday twice. Going from home to the French Quarter and back again. Drive to the French Quarter, no problem with the pricing. Going home, a bunch of BS. The price I was charged was in direct violation of several federal anti-trust laws. You can't tell me what the price is and then send me a receipt with a "book fee" that shows a total that is almost double what was shown when I scheduled the ride. I used the rideshare to get a 20% discount. The fare was $16.96. No one else booked so I was supposed to get that discount, but I did not. So, per my receipt on my phone, including the tip of tip was $17.64. But, lo and behold, when I got the email receipt and saw the charge on my bank account, my total was $29.63!!! They had added a "Booking Fee" of $12.95!!! WTF?! Uber adds a "Booking Fee" which was NOT in the original receipt nor specified on my phone, but yet they illegally state will be shown in the price when you book the car. Per their "Help" page, last paragraph: "The fee is based on various factors, including the trip's origin city and distance, and is included in the price you see in the app before requesting a ride." I call UTTER BS. Then, when I click on the information icon, you lie and say the booking fee was shown, which it was NOT. When I attempted to get help, this option was NOT available in the help menu. I wonder why? Because you know that what you are doing is illegal and you don't want to be called out on it? Should I be forced to use Uber in the future or a friend uses it and I am forced to ride with them, I will advise them to take a screenshot of the price given when they book, and when they are screwed by you to present that screenshot, if able when they then dispute the final charge on the receipt. I will also be filing a complaint with the state attorney general and the FCC. Perhaps I should look into an attorney who is interested in pursuing a class action lawsuit since your corrupt @$$ has been losing left and right with your corrupt and unethical practices in California, New York, and other states. read more

Uber - Uber receipt they sent me afterwards - Taxis Near Me

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We have used Uber the whole time here in NOLA and it has been fantastic each and every trip! Worth every penny and we always felt very safe!

Let me begin by saying 99% of my Uber experiences are great. However, this driver was the rudest, most odious person I have ever encountered. I was outside smoking a cigarette in front of my own home and the car pulls up at the next house. I didn't think anything of it and put my cigarette out and walked next door. I get in and acknowledged the driver as I always do and she pulled off with me and my friend in the backseat. This is the middle of the afternoon and we were meeting friends downtown for brunch. I realized that the window next to me was down and proceeded to close it because I had just fixed my hair and I did not want to get it messed up. Driver says something like "dont close that window" I say "why?" Driver says "You were just smoking and I am allergic to smoke." I CHOSE not to make an issue of it and she traveled another few blocks and turned onto Gentilly Blved. I then asked "is it ok to roll the window up now because I don't want my hair getting messed up?" Driver says "I am not going to complete this ride because I fell threatened." driver offered to bring us back but we said to just let us out (we were at Gentilly and Grand Route). As we wait for the next car, my friend who I was riding with and had been picked up first, told me about his experience when he was picked up. Being both Native New Orleanians, we were raised to be polite to people on our first encounter. Apparently, when he was picked up he asked the driver how they were doing and if they were enjoying the beautiful day (it was about 75 degrees and sunny). the driver said they "didn't feel like talking because they were listening to a podcast?" Driver, I hope you read this because I am sure you remember us. As a provider of services you are an ambassador for this city. Your natsy, rotten disposition will bring you no tips. incidentally the driver we got, who was quite a bit younger than you are, was totally pleasant. At your age, which I expect was around 50 like myself, you should know better. Do your job with a smile on your face or quit. If you were just having a bad day, then stay home. read more

Uber is a rip off. The company quotes one price than when you get their email you are paying double. They add BS additional charges and lie with their upfront cost. I am done with Uber. There is a new ride share REVO coming. They will be more fair to customers and to their drives. I had a $49 dollar fair in LA and the driver only got $14 of that. Quit Uber. The company didn't respect customers or drivers. read more

My husband and I took Uber twice when we were in New Orleans; once when I was coming back from a museum tour on the other side of the city from my hotel, and the other to the airport. Both experiences were great. I walked 2.5 miles from my hotel to the museum and didn't feel like doing it again on the way back. Admittedly, this was my first time using Uber (I have lived in places where I need to drive and generally rent a car while traveling). It was easy to submit a request and pick up was easy. My driver was a life long resident, friendly, and wanted to chat about how things had changed since her childhood. The car was pristine and clean. The ride was quick and comfortable. The ride to the airport was like my first but with a different driver. He had never left the city and also wanted to talk about how much it changed. Driving was a 2nd career for him. Again, the car was new and comfortable. I don't have much of an opportunity to Uber but would do so again. read more

I use Uber moreso for my friends than for myself but love it when I do actually use them. I can't say I've ever had a bad experience with them here or elsewhere for that matter. Most of the drivers are nice and their cars have been well-maintained. I would definitely choose Uber over a taxi any day of the week. The app is so user friendly and makes it such an easy experience. Just yesterday I got an Uber for my friend to get home and they charged me $29 instead of the usual $9-10. I do this same route for my friend at least once or twice a week so I know what price range it should be. I contacted Uber around 4am and by 10am they emailed me back saying they would correct the charge. Uber is such an added benefit to many of us in this city! I'm glad Uber is here in NOLA because we love to drink and have a good time in this city. read more

Uber - Uber has always been quick to respond back to me the few times I've reached out to them. - Taxis Near Me

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I had an amazing driver and tried to lure her. The car was impeccable. Her driving and driving abilities were impeccable. I explained to her my situation and explained to her that I was a driver. When I finished talking to her she said "wait, what?!?" Are you kidding me. I said look at the site and it you have questions call the boss. She said "DAMN, Tell him I got a chauffeur license and all"! Had to explain to her that I have my class D as well. I said "girl, the world is changing fast. -BEST DRIVER EVER! Love and Ur the best. Send me a pvt msg. read more

It is so difficult to reach Uber. They charge high rates and the most random times. They have no rules. They are not under the taxi cab bureau and city hall has 0 to do with them as far as rules and regulations. Uber eats charges so much now for added expenses. They need regulations like taxis. They make money because the app is easy to use but they take so much money from customers. read more

Was in New Orleans for Super Bowl. The lines for Uber were very long and spread out to multiple locations. Originally, we were text that Uber would be available in 7 minutes. Then, it did not show. Later, after about another 1/2 hour, we received a text that Uber was not available. So we did it again. Got exactly the same result after another half hour or so. Then, did it again. Got exactly the same result after another half hour or so. Then, did it again. This time it was different. 7 minutes to getting Uber. Then delayed for 30 minutes. Then delayed for 21 minutes. We began to exchange texts and driver indicated would be late and did not know when he would be there, could be another hour or so. I let him know that I just had a surgery, was outside in the heat and had to go back inside air conditioned airport and throw up. Somehow, I got charged for this ride. Very unhappy with Uber in New Orleans. I believe they could have done better. And then to charge me for not showing up after more than a 2 hour wait with no car ever showing up. read more

Service: 5 Professionalism: 4 Date/Time: 12/8/2019 12:25pm Had planned to use a new service from my cell provider, Consumer Cellular, who teamed up with Lyft to provide transportation services called CC Go. To promote this new service they offered their clients 2 free rides up to $15 each. After about 20 mins on the phone with the rep and then customer service after landing at NOLA airport, they couldn't find a ride. While I was talking to the last rep, I brought up the Uber app and entered my destination (18 mile ride). Within seconds it popped up with a cost of $35 (CC Go / Lyft was $44 minus the $15 promo) so I told the lady never mind, confirmed on Uber then it gives me a pin to provide it to any Uber driver waiting at the airport loading zone (there was a line of them!). The driver, Tonnette, entered my pin and confirmed me then hustled out of there. She was friendly and got to the destination quickly. My reason for a 4 instead of a 5 is she kept playing with her phone while she was driving which wouldn't have bothered me if it was one quick look but it was on and off during the entire trip. I would definitely recommend both Uber and her but would also recommend she just please put her phone away while driving. read more

My family went to New Orleans for a mini vacation on June 4-8, 2021. My wife and mother scheduled a flight out of New Orleans and back home and decided to take an Uber to the airport. Mondy was their driver and she was a wonderfully friendly and sweet lady and they enjoyed their trip. Once they arrived, my wife realized she had left her phone in the car. She proceeded to reach out to Mondy who went out of her way to come back and give her the phone...she even offered to mail it back to us so my wife would not miss her flight. Mondy truly went out of her way and it was greatly appreciated. She is the epitome of an Uber driver and was wonderful. Our thanks to her! read more

i reserved and paid for uber to come to pick us up for an appointment to a place where you don't get second chances. if you don't show up, you have to start all over again. so i decided to check to see where the uber was because it was getting close to the time for them to pick us up. ooh, should i even be surprised? well yes!!! see, when you reserve a ride, table at a restaurant, birthday or anniversary party venue, etc. the business is expected to honor that. if something comes up, then it is their responsibility as a business, to notify you so that you can make other plans. the person should not have to try to figure out what happened. everyone needs to know what they did. btw, i have screenshots of the confirmation that payment was accepted, payment taken from card, and of their all the sudden cancellation. read more

We used Uber a total of 8 times while in NOLA. Rides from the airport into the French Quarter averaged about $36, with trips within the area around $8. Only two complaints were warranted. The first one involved a female driver who accepted my fare, only to pull up and ask me if I was headed to the airport. After saying no, she said "Oh, I thought you were going to the airport" and canceled the ride. Hello, dummy, why would I be headed to the airport when I clearly put in my coordinates? If we did that to her, I'd get charged a fee! Karma is a bitch. Complaint number two was more of a comfort issue. The male driver's truck was pretty toasty inside and the windows were up. It's NOLA in the middle of the summer. Come on!? On the positive, the majority of our rides were awesome as usual with professional drivers, clean cars, and safe driving. TIP: Pick up and drop off at Louis Armstrong airport is allowed. read more

Uber has made my travel life uber easy! With the tap of an app my transportation problems are solved. My ride is securely paid for, my driver's identification, vehicle, rating & ETA are all provided immediately. Uber ROCKS! That's my story and I'm sticking to it. ~Christy read more

Uber - Easy does it - Taxis Near Me

I ordered an Uber 2days ago& was on a fairly small window of time due to the closing to the public that day. I waited & waited outside for my Uber driver. When I got the text that he was here, I immediately texted him & said I was standing right in front & asked ," where are you"? The next text I got was saying the DRIVET canceled the trip, I was CHARGED & I should find another driver. This is not the first, second, third or fourth time a driver has suddenly canceled, but I can tell you it is DEFINITELY the last time. I have deleted my account dispite the reimbursement Uber said they gave me- they did not- I kept checking after I diputed the fare. Goodbye Uber- I'm staying with LYFT. They've never ever canceled & are 100% reliable. read more

Do not use Uber in New Orleans even in pre scheduled. Customer service is horrible and was going to be 45 minutes late I would have missed my plane . Use Lyft read more

This is strictly a review on the service I have received, not a commentary on how I feel about the company itself. I have used Uber several times now. My first experience was with my sister, going from her house to the Central Business District. Round trip was under $10. If we had driven, the parking for the amount of time we were there, and the event we were there for would have been about $50. SCORE! I created my own account this past November when I was flying out from the airport. Uber was $33 one way. It was cheaper than a taxi and WAY cheaper than parking my car there. When departing the airport, you will find the Uber cars in the first level of the parking garage with the other hired cars. I have used them on several occasions, and it has been nice to use the app, you know where the car is coming from, and most of the time they will arrive at your location to pick you up before the estimated time of arrival, which is very nice. I like how they use regular people, and not someone to sell their brand, and the cars have always been clean. Only one time has there been a message to pop up that no cars were available, but I waited a few minutes, hopped back on the app and a car was available. read more

Uber - Taxis Near Me

The cost of the Uber ride from the French Quarter to the airport in New Orleans was between $48 & $58, I then learned a taxi cost $36 for the same ride. Usually, Uber can't be beaten by a taxi, but if you visit New Orleans for a ride to the airport, I recommend you check with a cab first. read more

If you use UBER in New Orleans, look out for Roberto!!! He drives a newer model black Jeep Cherokee. License plate 526CZE. He has a cheap plastic screen inside between the front and back seats to apparently protect him and the riders COVID transmission. The screen has holes at the tops, sides and AC vent, so it does little good anyway. The fare agreed to was about $12 for a ride from the Garden District to the French Quarter. The next day we had two attempted charges for $181 and $174 on our credit card. Roberto cannot and should not be trusted. We are in the claims and dispute department with Uber, but that doesn't change the fact that I had to block this card and order another. Who knows how long it will take Uber to investigate? I want to help others and let them know that Roberto (if that's even his real name) is out there in New Orleans cheating people. read more

Uber - Taxis Near Me

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UBER WARNING:This review is for a recent trip with Uber. The Uber driver is FRAUDULENT!!! He lied about waiting and charged a waiting fee, and nothing about that horrible trip with no A.C. required a SURCHARGE fee; Yet I was charged one!! For What???? Again, FRAUDULENT!! I see he have some good reviews, which is unbelievable, because I had to struggle to get in his vehicle, (you have to step up high) No A.C, dirty interior, struggle to get out of vehicle, and to discover by receipt, it's not the amount I agreed to, the additional charges is fraudulent because I'm charged for services that was never rendered!!! feel like I was strong- armed for a tip???? I must say, There is some AWESOME Drivers out there, But, Driver Serge IS NOT ONE OF THEM!!!! I'm better off with Lyft read more

We are in New Orleans and it is 88 at 11 pm. Uber driver had her windows open, no air conditioning. Does Uber inspect vehicles? A/C is a must in New Orleans. read more

My first use of Uber was in NOLA and loved it. It was so easy and simple. Not to mention the huge price difference from the cab companies. When I arrived I at the New Orleans Passenger Terminal, I hadn't used my Uber app yet, so I just hailed a cab. The short ride to my hotel was $12 +tip = $15. I was more organized on my departure and used Uber and my ride back to the station was $6.07. That's a major savings, even with a 50% tip. I was amazed how quickly my driver arrived. I requested my ride on the app, got my confirmation of driver, make of car and price. In the meantime, I was claiming my stored luggage from the concierge and noticed my ride was already pulled up outside. Wow - that was fast. The car was in pristine condition and the young lady presented herself professionally. She even helped place my luggage in the trunk, which was way more then what the cab driver did. If you need a ride in the French Quarter, after drinking too much? Or just to get to the other side of town, I highly recommend getting your ride from Uber. When: August 29, 2016 Why: Needed a ride read more

So it's been two years since I've written my last Uber review when it was first hitting the pavement in New Orleans. While I'm an advocate for the five-star rating system, I feel like this should be more of a 3.5 though I can't justify bringing it down to a 3. For the last couple of years, I still feel like Uber is a lifesaver when it comes to keeping me and my friends from getting behind the wheel on a late night and sometimes it costs just as much to park in the Quarter as a ride to AND from my house. And, realistically if I'm in the Quarter....I'm probably drinking. Some updates. I think the tipping aspect is interesting. I liked Uber because I felt like things were "built-in" and maybe folks were already getting paid well, but I do like the option to give folks a few extra dollars for being extra nice and/or having amenities like chargers/water in their car. On another note...I have had some very very interesting drivers. I would say 1 in every 10/15 (I probably Uber twice a week) is not what I would prefer in someone picking me up, whether it's their car OR the driver. I don't appreciate being hit on in a car that I can't really just jump out of OR when I feel like I'm being punked because the car looks like it's been slept in under the overpass for the last four days. At least three times now I'm 100% positive the car that I've been picked up in is not regulation-Uber if that makes sense. I am worried if I give the Uber drive a bad rating that they can still pick me up in the future OR they'll know it was me and while I don't mind being critical, these people basically know where I live... That being said, this is 1 in every 10/15, so most the time I have some really sweet folks scoop me up and make my day better during my short ride with them. I hope that Uber checks this out, and works on their screening process just a wee bit harder as well as a required car inspection protocol. Thank to all the lovely people though that I have ridden with! Ride on! read more

I have no problem with Uber-New Orleans, it's Uber in general. I downloaded the app added all the required info, verified both my phone number and email address but cannot book a ride!! I keep getting a message "Opps something went wrong" If this continues contact help.uber.com. I even added $100.00 on Uber cash and it won't work. I emailed Uber bud didn't hear back. Very annoyed at this point. read more

UBER ABUSE Last night $70 Uber ride from the airport. Uber Driver tells me she's not taking the interstate because of construction . (What construction?). Uber Driver stops to buy food because of chronic health conditions which affect her ability to drive. I guess Uber doesn't screen for this. Uber Driver Comes back to car to say credit card was rejected. Not sure if I was supposed to pay. Uber Driver finds another card. Eventually Uber driver gets back in the car. I tell her I'm in a hurry. Uber driver says no you're fine. Uber Driver eats meal while driving me home over the speed limit. Uber customer service has confirmed the side trip and offers me a $20 Uber credit. Uber customer service department says there is no one at Uber with the authority to adjust the charge. Uber is sending me emails telling me how happy they are that they could resolve my problem! Is this elder abuse. read more

Ruth arrived on time. She was a good driver. The trip was all you could hope for. Easy trip to MSY.

Again, be careful riding UBER!!!. Just saw KRON News and reminded me of my nightmare riding UBER, a ride that could've eventually turned VERY VERY VERY BAD. Please read or re-read my yelp experience with UBER. I admitted my poor judgement getting into an unlicensed car and driver picture not matching driver, but do not want anybody else to make that same mistake, please! At the risk of looking pathetic, rather do that, than have someone be in the same bad situation as I was! Trust your instinct too! read more

I just might be the last person to jump on the Uber bandwagon, but at my son's insistence I opened an account before arriving in Nola. Didn't plan on using it from airport cause of restrictions (Uber Black only) but was eager to try it out. When I needed to get somewhere fast (stressful) I was going to just walk or grab a cab again, but my son insisted Uber would be better. I handed him my phone and he arranged it and walked out with me. And just like that the car was there and he stepped out and said "this is my Mom and please take good care of her." The driver asked for my name and I gave him my last name - on account of course. And he said "that's not the name I'm picking up." My son points to my phone and said "this is you and this is where we are - what name are you looking for?" And he said "Libby" and I said "that's me! Libby V." and he said "prove it" It was downhill from there...my son felt I was disrespected and had a few unkind words for the driver. Full disclosure: A few adult beverages triggered him. But the driver was ruder still - told him he could suck his **censored** Then took off. If I had been charged for this fiasco I would have been raising holy you know what. I wasn't. Sonny boy said give him my phone and he would call another Uber. I took off running and arrived at my destination quickly. I didn't need this. We laughed about it later. I did use Uber in the trip and the driver was a prince. Still, I don't love it after the initial experience. Why so do these things only happen to me?? read more

This review is based on my experience staying in the Riverwalk area and flying into MSY in June 2017. There is a central location for all Uber pick-up so based on your gate you may have to walk 3 to 5 minutes. Once at the transportation center you may still have to wait for your driver. Based on this I prefer to grab a cab from the airport. Once in the City, the wait for an Uber was a very short (2-3 minutes) and easier to get than a cab. My issue with the UberXs that I took was that the condition and cleanliness of the cars varied widely. On one ride, the vehicle's seats were extremely dirty and stained. Overall, Uber has it's pros and cons. Happy to have it as another option when you are in an area where cabs are not lined up... read more

We recently had a ride with Prelmer...he seemed nice enough at the beginning but has now prompted me to post this review. To start, we requested a ride (in NOLA) to a local cemetery. The address we entered was to entrance, we asked if he could take us an extra block and he outright refused, because it was further than the address we input. Ok fine, understood, our mistake because we didn't realize that difference and we can walk. Fast forward 30 minutes, we realize that one of the individuals in our group accidentally left her phone in the vehicle..,oops. After tracking the phone, we could see it was still in area so we reached out to Prelmer to let him know about the lost phone and let him know we were willing to pay for his time...he said he was driving and asked us to call back in 5 min. We waited 10 minutes and called him back only to be told called back in 2 more minutes...did you know you can only contact a driver two times before that option disappears? Well it's true and sadly I suspect he knew this as well. This first call to him was at 2 pm and it's now 716 pm with absolutely NO resolution. We have been going in circles with Uber via chat with no satisfaction. We have been told the driver has our contact number and to "be patient" to see if he reaches out. Our flight is at 7 am tomorrow so it would be great to just have the decency of a return call vs an impersonal, seemingly automated response via chat. I have always preferred to Lyft to Uber and this incident and customer service response has sealed the deal...I will never use Uber again read more

Hey Uber, you need to train your drivers better. I hopped an Uber to the NOLA airport with my husband yesterday (8.3.2019) and the Uber driver took off while I was trying to get into the car. Fortunately, I still have all of my toes. read more

FINALLY, NOLA has UberX. The various cab companies in NOLA have been getting progressively worse, fighting against any kind of innovation whatsoever, so I'm ecstatic that Uber is here. Before/during/after Voodoo Fest, they flooded the area with drivers and weren't even surging most of the time. Anyone with a smartphone should download the Uber app, link a credit/debit card to it, and voila! Now you can summon a car and driver right from your smartphone. No more calling United over and over, no more busy signals, no more rude dispatchers. Rates and payment are all quoted via the app as well, and since Uber tracks the route that each driver takes, you can be sure that you aren't getting ripped off by some driver going the "scenic" route. I can recall one Uber experience back in DC where the driver took such a roundabout way that Uber refunded the entire fare without me even asking! Now that's customer service. Finally, payment is all done via the app using the credit/debit card you have on file. No more worrying about getting cash, no more sketchy drivers telling you their CC machine is "broken." Unfortunately, the mafia, I mean cab companies, have managed to essentially ban Uber from their last frontier, MSY. You can still summon an Uber to take you TO the airport, but any Uber pickups from MSY are an automatic minimum $75 fare. Isn't it funny how almost all the negative reviews are from people with less than 5 reviews written total? And how some of those other reviews written by the same people trashing Uber are 5 star reviews for cab companies? Funny, isn't it? read more

Oh wow! Uber is pretty amazing. I don't understand what people have been complaining about. We were heading to a fancy party at the zoo this past weekend, and we decided to order an Uber since we were going to be Uptown and the zoo is pretty much right down the street. My friend ordered the car on his phone and immediately we got a little "ding" that the car was on it's way. The coolest thing about it is you get to track where the car is, so you aren't left waiting around wondering if the car is coming. Tyrone arrived promptly and picked us up and whisked us off to the zoo. His car was very nice with leather seats and the car was super clean. Not only did he bring us to the zoo for the event, but he actually helped us navigate exactly where it was. It was also nice that he was friendly and made nice conversation with us as we drove. At the end of the night, we ordered yet another Uber to bring us back to our original destination and our car. Once again, the driver was very nice and polite and the car was clean. I don't know if I would use Uber exclusively, but it's a nice option when you are having trouble getting a cab. read more

Had my inaugural Uber ride this evening and I am happy to report it was a success and definitely makes me excited to use Uber again. I had to get groceries because my children were complaining that even our stash of "fend for yourself" basics like bread, peanut butter, eggs and ramen was depleted. Unfortunately, my ex has the car and had to work so I was on my own. A friend had been raving about Uber and showed me where to get a code for a first free Uber ride, so I said, "Why not?" The sign up was straight forward and fairly standard and I was connected and ready to ride in minutes, with my free ride credit in my account. I took the Tchoup bus from work and hit Rouses fast and furious. I skipped frozen goodies like ice cream, in case my Uber plan went awry. Thankfully, it was a breeze! As I was finishing up at checkout, I popped open the app and saw a car less than 3 minutes away. I walked outside and a minute later my Uber chariot pulled up. A shiny new black Lexus! I doubt that's common, so I'll call it Uber beginner's luck. My driver was kind enough to help me put my groceries in the trunk and we headed off the 3 miles to my house in Carrollton. I'm chatty, so I asked how my driver liked Uber and we talked a bit about the city and I found out he grew up in the Irish Channel in the 60s. So, not only did I get a swag ride home (for free!), but I got to meet a cool NOLA native. As a non-drivy person, I'm excited to have another option to help navigate the city! read more