If I could give 0 stars I would. I really just want my Xbox back and fixed. I dropped it off June 2nd and it is currently June 25. When I dropped it off they said it would be done by that Friday at the latest, Friday came and went- I visited over a week later to ask about the progress- they said they had called me to ask for my permission to get it sent out to be repaired although I had never received a phone call from them. Another week went by and I visited the store again and they said that they had called me twice now asking for permission to get it sent out and I STILL had not received a single call or email, I said yes please send it- and they said it would be done within 3 days and be sent out that same day I visited. Come to today (about 5 days or so since my last visit to the store) I call them for the 5th or 6th time and someone actually picks up the phone (which has only happened once this month) and they told me they still have not received my permission to get my Xbox sent out- they said they've called me (which they have not) and supposedly it is now getting sent out. It's genuinely shocking how this business is handling repairs and customer service. Please god just return my Xbox to me fixed. I've received 3 different dates that it "should" be fixed by and all but one have passed. PLEASE just call or email your customers- keep communication open and don't make empty promises! I will never return here again :) read more

I brought a watch in to replace the shattered screen, was told it would take 1 week took 2 that was okay. But while had a new screen it was not glued and pressed correctly and resulted in the whole screen falling out hours after it was received by my son. Brought it in for a warranty claim and after 4 weeks of promises and finished by dates I just picked up the broken watch for a partial refund. They wouldn't refund the whole amount despite leaving with a broken watch. Stay away from this place! read more

Went here last September to get my iPad screen fixed. They mentioned the full service warranty but I was very firm that I was not interested , and they fixed it. My iPad still has some areas where the Apple Pencil doesn't work but that would've been a couple hundred dollars more and at that time I just needed a functioning iPad asap for work. Overall, if you go in understanding that just like another business, their job is to make money- you won't have a negative experience , imo. You get what you pay for, they were very transparent with me. I'll be back soon with my broken beats that would've been covered under the warranty had I decided to buy it . read more

I will start by acknowledging that my research into this company began at this location simply because of its proximity to my home. Therefore, it was where I first inquired about their services. My opinion does not pertain specifically to this location; rather, it encompasses the company's policies and services as a whole, based on my findings from further research. In today's world, technology is advancing at supersonic speeds, and we find ourselves in a market for devices that demands our full attention. This demand arises primarily due to the steadily rising prices, the overly complicated features, and the inevitably long contracts we are forced to sign. These contracts are nearly impossible to maintain, given the extremely fragile design of such devices. Cell phones now cost thousands of dollars, yet they can break just as easily as a wine glass slipping through your fingers. Consider this scenario: After paying north of $1,500 for a phone, it now has a completely shattered screen after only 2 months. Dealing with a broken device becomes a much more tedious project than simply handling a situation with a simple broken glass. Strangely, both scenarios are equally delicate. When we encounter the unfortunate circumstance of requiring a repair or replacement for our technological devices, we are left with few options, most of which are less than ideal. Personally, I admit that I am underqualified to judge the value of these repair services. The devices we rely on for daily functioning demand capabilities that, I assume, can only be acquired through meticulous training, complex education, and a deep understanding of technology. Ironically, most people live out their lives without truly comprehending the complexity they hold in their hands. Repairing a device of the caliber we have become accustomed to requires a rare and in-depth intellectual understanding of how to carry out such services. With that said, I firmly believe that the cost, policies, contracts, and all the information often buried in fine print on this company's website should be transparent and concise. Before offering any services or binding customers into contracts, the company's integrity lies in making these policies clear. Customers should fully understand what they are signing up for. My advice to you is to conduct thorough research before committing to a contract or service with this company. Read the fine print, visit their website, and collect all available information. Check various sources to make an informed decision. While I won't tell you whether to use the company or not, I recommend doing your due diligence. You'll likely find that you'll be glad you did. read more

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I walked in today thinking my iPhone was done/dead! Young man at counter spent 5 minutes messing with it and just like that it came back to life at no charge!!! I will come back again and again. Very friendly staff and clean store with comfortable chairs for waiting. read more

I feel they scammed us. My wife called me and said she broke her screen but she went to this location of UbreakiFix and they fixed it for $120. However, I told her that she didn't break her screen as I noticed that the glass screen protector had cracked. I only needed to install a new one. UBreakiFix charged her $120 to replace a screen when they surely would have just replaced the screen protector. Dishonest in my opinion. read more

Went here to get my Apple Watch fix, with screen replacement because I was unable to enter passcode which is disabled, to open watch icons. I got a phone call the next day and was told watch was ready and could be picked up. So, went to the shop and paid the bill and picked up my watch, but the problem is the watch is still unable to enter passcode, which I had given them previously. This is a case where I break U did not fix and I paid well for it. The only reason I could think of why this happened is that I would not buy their warranty protection, that they kept trying to sell me, but refused to buy. read more

Great service, knowledgeable and helpful employees, good value, and a reasonably quick fix drive the 5 star review. Originally headed here after a phone call to confirm their hours and services, I wound up at a competitor's store. While one issue was fixed by the competitor, they had run out of replacement iPhone batteries so I headed here, to my original destination. And I was glad I did. When I arrived at the store on a holiday weekend, a short line was ahead of me. But after a few minutes, I was at the counter and explained my phone's need for a new battery and was told by the employee the cost and the approximate time it would take to replace. Sure enough, within the stated time frame, I received an email notification the phone was ready to pick up at the store. The phone has had no more battery issues. Definitely will return if/when we experience further smartphone issues. Bonus Tip: Wait, there's more! If you check in on Yelp, you will receive a free tempered glass screen protector that the tech puts on for free! Not quite a BOGO, but I definitely needed the screen protector so it was a good value. read more

They will sign you up for the extended home protection plan even when you repeatedly tell them you just want your phone fixed. I don't go to work everyday for you losers to scam me out of my money after I declined your extra services. What an invasion of my privacy and just straight up disrespectful. I went in for a new battery not to have reoccurring charges on my account THAT I NEVER AUTHORIZED! Pathetic and down right shitty customer service. Don't go here unless you want to be ripped off! read more

Austin was polite and managed the amount of customers well. Kolton was quick and installed my screen saver quickly. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Altamonte Springs, Florida

I am here in the Orlando area visiting family. Yesterday I received a message on my computer that my battery was low, but no matter where I plugged it in, it would not recharge. We took it to Aurion where it was explained that it would take 24-48 hours to assess, but after 24 hours my computer was returned to me FREE OF CHARGE. Whatever had been wrong with it was fixed! What a happy ending. read more

TL;DR - UbreakIfix made things much worse. We brought in a laptop with broken glass and agreed to the repair. When I picked it up I immediately noticed the bezel around the screen was barely attached and missing 3 covers. The "technician" said he'd lost those covers, and the tabs that hold the bezel were almost all broken. This was not how I brought in the laptop. Just the outer glass was broken. The bezel was complete. I asked for the manager and was told the "technician" I was dealing with was the manager. He told me they'd done their best to put it back together!! I refused to take it and called corporate where I spoke to Daniel. He seemed good and let me know he'd investigate it. When we spoke again he basically told me too bad. UbreakIfix wasn't going to do anything about their employees breaking the bezel. I don't know what the store told him, but he made it sound like there was a hole in the screen. Nope, just the ultra-thin outer glass was broken. If it's hard for them to do repairs without breaking bezels then UbreakIfix should stop trying. Instead, I was told I could pay them $150 for a new bezel to replace the bezel they broke! They returned it to me and returned a 4" piece of the bezel! That's it, seriously, all that's left is a 4" piece! So, no, I definitely do not recommend them. read more

Came in with a phone not charging completely and they fixed it quickly. They were friendly and took great care. I would recommend them highly. read more

We had an iPhone fixed by the store and after taking multiple hours to repair, the screen had lines going through it at pick up. They then kept the phone for another hour to replace the screen again. After going to pick it up for the 2nd time, the home button no longer worked... they shrugged it off and explained how to add an "on screen" home button. Then the phone screen legitimately started to crack while pushing a button on the screen. I just left a different repair shop and the shop owner did the repair in front of me. It took the wiener approximately 10 minutes to fix it and he showed me MULTIPLE issues with the previous repair. This "U Break I Fix" store failed to add multiple "shields" that are in place to protect the phones from getting damaged. They even left a piece of plastic on the inside of the phone from the replacement screen. He also explained how fragile the home buttons are on IPhones and from the poor replacement believes they are responsible for messing up the home button. Do NOT use this store if you want to get your phone back and it function the same as before it was broken. read more

I don't say this lightly but this was truly the worst experience I've ever had with ANY business. Submitted an online appointment to fix a Galaxy J7 screen and received an e-mail a few hours later that the part would need to be ordered. The email said to reply and state whether I wished to continue with the repair as it would be 2-3 business days; I replied yes, but also asked to confirm if it would be done by Thursday (4 business days later). I did not get an answer. I went into the store the next day to ask about it and was told it should be done by then. On Wednesday I called to check and see if the part was in and I was told no. As I was going out of town, I noted I would come in after I got back in town. The next week upon my return I called again. Still no part. I asked why and they said they didn't know, but I was told they would overnight it. This was a Friday, so it should have been in Saturday. On Saturday, I hadn't received a call, so I called back and was told it still hadn't come in and tracking showed it would be in Monday. Now I'm started to get really frustrated as it's been over 2 weeks. Monday, today, comes along and I don't receive a call. I call them around 3 and am told it's not in and to call back later. I called less than an hour before they closed and was again told it wasn't in, and they had no idea why. At no point in this process was I, the customer, ever notified. The irony of the recording I heard each of the 5 times I called and was placed on hold wasn't lost on me: the voice says "we keep you updated every step of the way." Clearly, this is a lie. It took 5 calls and a visit from me to get no information, and I still have a broken phone. Take your electronics, and your money, to somewhere that cares about customer service. read more

I've been calling your number and obviously you will not give me a call back I even left my number for somebody to call me back and you still haven't done anything about it it's been three days since I've called you and nobody talk to me wow I see how much you really care about your people read more

These guys are awesome! Pure magicians who can fix things that others can't. I'm super grateful for their iPhone repair skills and for their awesome customer service. The guys there were super nice and they fixed my phone in 45 minutes. If I ever have another phone issue, I'll go to them directly and bypass my phone carrier. Bonus: Yelp check-in offer of 15% off!! read more

Exceptional Custer service. All of the guys here are very professional and knowledgeable. I have taken an IPad and 2 Laptops here and would recommend them to everyone. The services the provide are quick and the process just work. read more

WARNING WARNING I drop an IPad Air for a Battery diagnostic on 4/24/2020 at 10:27 am. They quote me that day that the fix was going to be $76.56 I get a call on 4/27/2020 they told me it took longer cause they didn't have a battery to test, understandable. When I show up to pick up the IPad on 4/29/2020 The person drop a charge of $110.00 from the top of his head, When I ask why the difference on price he said there was no notes from the repair person. He still charge me $85.59 after taxes. This is not aceptable and really bad customer service! I will never go back or recommend this store really bad ethics! read more

So I just want to say that this place was phenomenal!! From point of contact to repairs. I spoke with Ross B on messenger who was so comforting and assuring e could fix this problem. I don't know what I would have did no having such a compassionate person!!! Tyler checked me in and AJ fixed my phone ..... it was like brand new after an hour. Everything works great!! They are amazing. If you need electronic work done and they do it.... trust me... go here.... thy are honest, fair and knowledgeable. Two thumbs up!!! Thank you again!!! Love Tricia Redd read more

uBreakiFix by Asurion - Electronics Repair Near Me - Altamonte Springs, Florida

called the place ahead of time to ask if they do diagnostics on computers since online it says a free check, guy on the phone said yes absolutely, drive all the way there for the bozo to tell me I need a membership in order to have a diagnostic on the computer. extremely shady after I heard him try and upsell the membership to the guy in front of me trying to get a cracked screen fixed. morons and will never be back again. read more

This place is unbelievable. I took my PS4 to be repaired, because it wasn't loading. I was told that it seemed like the rear plug needed replacement. A week later they told me, after me calling them, that they would have to send it out for repairs. And they would call me back. They also told me that it would be a week and a half. A little over two weeks later, I had to call them. They said they apologized for not calling me. And they would call me as soon as they knew. Another week later they called to inform me that it had the blue light of death. Which it didn't have when I took it in. So their reasons for not correcting the issue was to not call me until I insisted. They're recording when you call them about the conversation being recorded is useless. Because it's obvious that they're not communicating with their customers or even with their own coworkers. When I finally went to pick it up. The guy looked in shock when I told him that it didn't have the blue light issue when I brought it in. I only added a star because it wouldn't post without it. read more

Wowwww. All I can say is that this location made things so much worse. They are liars and Thieves, not only did they quote a price and go up the next day, they also changed the trusted number on the phone, disabled the phone and fraudulently used the Apple Pay to order three phones. Way to go!!! Then tried to make it seem like they had zero knowledge of their wrong doings. This is not over but BEWARE. Please if you consider this place consider this a WARNING. Especially at a time like this, you would expect people to be considerate and honest. NOPE they instead prey on innocent customers to make a come up. Smh. RUN!!!! read more

First time there. We made an online appointment and arrived almost on time. They were nice. They fixed my boyfriend's iPhone 6 that had water damaged. It's 75% working but it's better than what it was doing, which was restarting over and over and not charging. Front camera doesn't work so no selfies or front camera FaceTime. We are still testing the phone. Paid $96 for them to repair. Doubt Apple would have done it for that price. Will return but hope I don't have to. Thanks again. read more

I can always rely on the Altamonte location for my tech needs. Austin was extremely pleasant and knowledgeable.

These guys are as good as it gets. My Note 8 was bricked (Wouldnt even boot to the recovery menu) I went in there with some slim hope of them fixing it knowing that everything would be lost on my phone. Not only did they manage to fix my phone, they did the job without losing any data. These guys are amazing. Also a shout out to the uBreakiFix in Lake Mary for their great customer service. read more

Big shout out to Austin for fixing my shattered cell phone screen in less than an hour during this whole coronavirus thing happening. I work at a vet clinic and we utilize our phones frequently during our shift - it's a necessity. Thanks! read more

I love this place. It was great. They did amazing work and under the time that they estimated it to be. The price was extremely fair as I looked around at several places before. Simple interior inside, easy to drop the phone and then pick it up once it is fixed I would definitely go back but hopefully I don't need to. read more

Sold a bill of goods with their "warranty" contract. Tried to make a claim, had to resubmit multiple times, spent 2+or- hrs on the phone, had to send multiple pictures then after all that was denied due to what they claimed was an "act of God". Their original service was good but the claim experience turned me off for good read more

The guys here were extremely helpful when my iPhone X got water damage. They listened to what happened and were able to take it in to see if they could fix it. I left my phone with them overnight and the next day it was back to normal! So thankful for this service! read more

I turned my phone in to get my camera fixed they fixed it but it was a fur or hair in the new camera lens and the phone screen wasn't working anymore this whole store need help and the fact that he was arguing that his work on the phone made it look worse and that it's not that bad that the screen isn't working but I gave it to him working and then was confused when I asked for it be done again and even pulled his phone out to show his work was good read more

Wow, I just had the worst experience ever in my life at UBreakiFix, I simply went to this store and ask them to replace an iPhone ear piece, the guy was trying to be nice by offering not to change the piece instead offering a cleaning, I was like okay let's give it a try, he said that will take 10 minutes, 10-15 minutes later, I went to pick up my phone and I found that he made two little holes in my ear piece, he basically poked the speaker with some kind of a nail or something to have the ear piece work, what is the hell is this? Is this some kind of a joke? I did not complain because I did not want to hurt the kid or get him fired. I was patient. Then he offered a refund for 29.99 which I have paid. I said okay politely and I just wanted to leave without causing any problem to him. He asked me to insert my card to receive the refund but then for some reasons, he said the refund won't have a receipt. I gave up and leave but I was really pissed from how careless is this guy, I tried so hard not to cause any problems for you but you did not really care and you tried to scam me and not refund me for what I paid. PLEASE BE AWARE OF THIS STORE. CHECK YOUR DEVICE VERY WELL BEFOR LEAVING. WORKERS ARE NOT HONEST, THEY WILL FIND A WAY OR ANOTHER TO SCAM YOU. BE VERY CAREFUL. read more

awesome service from sidney, highly recommend checking this location out thanks man!! will be returning when in need read more

My son dropped his phone, a couple times, and it was basically destroyed! Pieces of the glass had cracked off, the screen was all messed up and pixeled, the touch was doing its own thing and randomly calling or opening apps. I took it to uBreakiFix and in about 30 min it was like a brand new phone! They had a good price, we added the tempered glass with the 2 year plan, hoping to avoid that bad of damage again. The Rep was really nice and explained all of our options to us. I would definitely come again if needed and would recommend to anyone with issues! read more

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Thankful for this company! I was due for an upgrade for my iPhone with my service provider. The phone had a small crack on the corner of the screen, which my carrier told me immediately makes the phone ineligible for a trade in or upgrade. The phone had a bunch of problems and glitches that would normally be covered by the warranty (5 months old), but because of the cracked screen, I was stuck with a phone that didn't work until I paid it off. If I wanted a new phone, to pay for both a brand new phone as well as paying off the remainder on the busted one. The deductible for insurance was ridiculous. I thought I had it covered. I went to ubreakifix and they fixed the screen. Their price was SO much less than the deductible on the insurance. Beyond that, the staff was friendly/helpful. They were able to get my phone back with a new screen in 15 minutes. Thank you so much!! You guys are great!!! read more

What a gem! I had an issue with my touchscreen not working on my Samsung phone and Samsung had directed me to this company for in person repairs. Joshua was able to confirm the issue and replace my screen. Since the phone is still under warranty, no charge! Repair took 2 hours, but so worth it. Will be back if necessary (which I hope won't be!) read more

I use the UBreakIFix in Altamonte Springs frequently for my companies devices. They always have my device ready before the quoted time. They are reasonable and their work has always been perfect. read more

These guys completely saved my life line, my iPhone. I was preparing to go out of town on business when my screen split, leaving me with a tough decision. I couldn't possibly afford to invest in a new phone as my current one was less than a year old, so I asked my fellow iPhone users. The one name that cropped up time and time again, was uBreakiFix. I was on my way to Orlando, so I dropped by their Altamonte Springs branch. The staff were understanding about my predicament, and managed to slice their turn around time into less than 90minutes. I couldn't believe it. Electronics places are always a tough sell for me to enter because I constantly feel belittled because I am a woman. The gents at uBiF were supportive and did not make me feel the least bit uncomfortable. They genuinely made me feel like my business was important and that they took sincere pride in turning around quality craftmanship. I don't plan on breaking my screen again any time soon, but if I do, this is the only place I am taking my business. read more

Excellent. Had my iPhone home button replaced. Less than half an hour. Super friendly staff and professional. Got a broke smart phone? Give them a try. read more

Staff was very knowledgeable and very helpful. I was able to get my Nintendo switch fixed and got it back the next day.