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    uBreakiFix by Asurion

    3.6 (23 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 3 months ago

    Get pricing

    Response time

    5 hours

    Response rate

    100%

    Services - uBreakiFix by Asurion

    Desktop computer support

    Device support or repair

    Laptop support

    4 More Services

    Mobile phone body repair

    Mobile phone support

    Tablet body repair

    Tablet support

    uBreakiFix by Asurion Photos

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    Had to contact Asurion for them to refund the charge.
    Cuey M.

    TOTAL BAIT AND SWITCH. Called today to have my phone repaired. Spoke to someone name Cameron and was told that the repair would be $300+tax for the screen and back plate of a Note10+. I remember the back plate was mentioned because I was asked what color it was. They told me they only had one screen left and that they are a Samsung authorized dealer and all that jazz. Had my wife bring my phone in just to receive a sales pitch about Asurion which is a Home tech and protection service at $25 a month from a David T. I was told the repair would actually be $400+ because they have to charge for the back plate and a new battery. However if we decided to get their warranty service of $25 a month they would do the repair at $385+tax. I told them that was fine as long as the phone would be repaired for that price. Come to find out. They won't repair the phone without the passcode, alternatively they can perform a factory reset which is the whole point of getting the phone fixed and not buying a new one. They charged for the Asurion, and when my wife said that they won't be fixing the phone they said they can not reverse the $25 a month transaction. What a load of you know what. Take your phone to Re-Konekt. That's where my device is now and not sure why I even wasted my time with this place. Update: My wife call the same day to cancel the Asurion service which we did not need. Cameron told her that we are not allowed to cancel until 1/13/2021, and that we would not be able to get the $25 refunded. 1/13 is a WHOLE month later. Cameron provided a toll free number that went to TRANE whom is a AC company. We got the Asurion number ourselves and contacted them and sure enough they were not only able to cancel, they also refunded us because we literally activated the service the same day.

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    1 month ago

    Very timely and extremely friendly!! Highly recommend! The location is centrally located in Jax!!!!!!!!!!!!!!!!!!!

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    UBreakiFix

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    1 month ago

    Great service. Fast and reliable. Needed new screen protectors for our iPhones. Good customer service by Gage.

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    UBreakiFix

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    3 years ago

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    5 years ago

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    2 years ago

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    UBreakiFix

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    3 years ago

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    2 years ago

    Great place. They fixed my phone screen on galaxy s22 ultra in about an hour. No complaints.

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    6 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    UBreakiFix

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    5 years ago

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    4 years ago

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    6 years ago

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    6 years ago

    Kyle and Marcus were super friendly! Fixed my iPhone 7! Fast and efficient! Beat price I found in town ! I highly recommend.

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    UBreakiFix

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    7 years ago

    JT was great! Fixed my phone in 10 min. I totally recommend this place. You can drop it off and shop while you wait. Thank you

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    UBreakiFix

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    7 years ago

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    UBreakiFix

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    7 years ago

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    5 years ago

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    UBreakiFix

    Thank you so much for the 5 stars Jessica!

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    6 years ago

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    UBreakiFix

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    6 years ago

    Used sub par parts on my screen repair that caused my home screen to stop working with in 3 weeks.!

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    7 years ago

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    7 years ago

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    Ask the Community - uBreakiFix by Asurion

    Review Highlights - uBreakiFix by Asurion

    JT did a great job replacing the battery and cleaning the charging port on my iPhone.

    Mentioned in 4 reviews

    Read more highlights

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    Phone Tech

    Phone Tech

    4.8
    (109 reviews)

    Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

    I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

    uBreakiFix by Asurion - mobilephonerepair - Updated June 2026

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