Literally right down the street from me, super convenient because it's a drive-thru, not only…read morethat..... everybody is so cool! It's a family-owned company. 10/10

TV Repair Person Needed I'm sorry I live in Jacksonville Florida Riverside presbyterian house for…read morethe Elderly I have a large TV and it blinked Twice and Now it will not come On only the lite that indicates it's on or power soo of you can help or know someone who can Thx

I walked in with my iPhone not charging. The owner helped me out and was upfront with pricing. He…read moredidn't even charge me after diagnosis. I will be going back soon to get my charger replaced.

I brought my daughter's iPhone 13 to this shop for a battery replacement, and during the repair…read morethey damaged the phone. After the battery replacement, the phone no longer gets any T-Mobile service at all. When I brought this up, they told me that this "can happen" and refused to take responsibility. If a business damages a customer's phone while performing a repair, they should stand behind their work and make it right. Their mistake ended up costing me time and money. Very disappointing experience, and I will never use their services again.

This is the only place I'll go to fix my cell phone. Fast, courteous, and inexpensive!read more

We brought in an Ipad air to have the screen replaced. We spoke to Dominic who provided a fair…read moreprice and delivered by the promise time with a friendly attitude. Thank you!

Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

Walked in and got help right away! Explained what was wrong.. he looked it up and worked a price…read moreand made it happen! 30 min tops works for me!

Fast work & 2 very pleasant employees! Came in 30 minutes before closing - replaced iPhone screen…read morewhile I was waiting for a little over $100 - I gave them a screen protector and they put it on for free! 1 year warranty (I think) they said.

My tablet was repaired in a day. The business was professional and delivered all of their promises…read moreto me. I am very happy I used them and would recommend. I will give them more business in the future.

Brought my laptop for eval/repair. Was told it would take an hour. 90 min later I return. Was told…read moreI'd was a burnt out capacitor and they might be able to repair but would need a day. No one from the business followed up. I called. An employee with a heavy Indian accent answered. He knew nothing about my computer. Said he would call his boss to get back with me but boss wouldn't be there for a few hours. Finally hear from the man o originally worked with. He said he needed to send it out for repair. When asked, he said it would take a week. Here it is one week later. No calls. No follow ups. Again, I called for an update. Same Indian accented man answers and again knows nothing and boss is not there. I told him that their customer service leaves a lot to be desired. I also insisted on a return call from the boss within 1 hour. (It's 2:15 pm). Five min later, Indian accented man calls to inform me that the computer will arrive on Thurs. I ask how much. Nothing because it can't be fixed. Boss is not there and too busy to call me. I will never use this business again.

I dropped my phone like an oaf last weekend and was rewarded for my efforts with a spiderweb of…read morecracks in the screen. Since new phones nowadays are four figures, I decided to get the screen replaced. The gentleman at this establishment quoted a repair for $89.99 and about 30 minutes. I was slightly dubious he'd be able to get it done so quickly as he seemed to be quite busy with several customers as I was leaving and I think he was the only one working there, but my wife and I went and grabbed some lunch while we waited. Not 25 minutes went by before we received a text that my phone was ready. Not only is the repair flawless, but he also threw in a screen protector for free that I had declined when he offered it at a $10 upcharge when I dropped the phone off. The screen replacement was a little pricier than some quotes I'd received from other phone repair places, but with the convenient location, impressive turnaround time, and quality of the repair, it made it well worth it.

We had two gaming computers built for Christmas and San Jose Computer and phone did an amazing job…read more The computers look and run far better than we could have expected.

Samsung announced a Free Repairs for Frontline Workers Promotion offering repairs, up to $279, for…read moreSamsung phones. I called this location first and asked about the repair process and what I should expect since my phone's screen was scratched and the battery not lasting long. I was told that when they repair they screen, Samsung automatically has them replace the battery, screen, glass and some other components for every device. He said the repair would take an hour and they had the parts in stock. Fantastic! Yesterday my spouse and I, both of us work in physical/occupational therapy, brought our phone in to initiate the repair. The gentleman assisting us was told that each of our phones has the same issue, cracked/scratched screen and poor battery performance. We did not need to wait for our phones, and agreed to come back today after 1100 to pick up the phones. My spouse forgot his work ID, which was totally our fault, so we did drive back home to retrieve the ID and bring it back yesterday as this was required to begin the repair. We made arrangements for me to pick up both phones since I was not working today, which was also not a problem. Today I came in around 1300 to pick up the phone. My spouse's phone was repaired as expected, but I was disappointed to find that the screen on my phone hadn't been repaired. I mentioned this to the gentleman assisting me (Will) and he said that the ticket only had the battery listed for repair. I explained that this was not what I communicated when I dropped the phone off and ask how we fix this error (that was theirs). The staff member said he would call to see if they could authorize another repair and proceeded to the back and called someone (I could hear everything he was saying). Instead of saying that they made a mistake, he told whoever he was talking to (I later found out this was Samsung) that I was wanting another repair and they would not approve it. I explained to Will that I expected my phone to be repaired as communicated when dropped off, and their error should not result in additional cost to me. I asked if I could have the number for the regional manager or franchise owner, and Matt confirmed this was a franchise location but they were not allowed to give out the number. He suggested I call Samsung, and I assured him I would be filing complaints with the Better Business Bureau against both UBreakIFix and Samsung seeking a resolution. I also asked if I could leave my information so the franchise owner could call me back at his leisure. I left the store with my phone that was still not repaired, after calling first and then visiting this location 3 times already. (I later found out that Samsung is more likely to makes exceptions when it is the customer's fault.) I didn't want to have to come back, so I sat in my car and called their national customer service number to initiate my complaint and try to get the issue resolved before I left. I was on hold for quite some time, but after the customer service representative picked up and I started explaining what happened, Will approached my vehicle and said he could fix my screen. Great, but why the change of heart? (Will called me later and I found out that the franchise owner had approved the repair before corporate even contacted the store. It also important to note that Will was able to speak with the staff member who accepted our phones for repair and he confirmed that it was his understanding that screens and batteries were to be fixed on both phones.) The customer service person did come back on the line after an extended hold. She told me that she had been able to "review the footage" and saw that it wasn't explicitly communicated by either party what repair was needed (both my recollection and the staff member's recollection conflict with her assessment). She also made a point to say that I signed the nearly 2 feet long receipt which listed the repair and the terms and conditions. I've learned that customers here really need to read the receipt they are signing, no matter how long it takes, because you may have a battle on your hands if a mistake is made. This company must have lots of issues with customer complaints if my interaction with customer service is an indicator. Good companies use common sense to resolve issues, but this company uses recordings that are made of customers and feet long receipts with tiny print to try to deflect responsibility. Overall, I have to say that while in the store and speaking with corporate, I felt like I was the one being scrutinized. I initially rated this experience as 1 star. I have changed the rating based on a couple of things. Matt did call me later to follow-up, which was a positive gesture and a step towards earning my trust. What truly changed my experience, was when the franchise owner called me back and we were able to discuss the experience in detail. I feel like we both had similar expectations and perspectives, and that he cared.

Service was within time given and service was Great would definitely recommend…read more Guys were real nice and helpful