New address is 80 Washington Street, Middletown CT Quick, Helpful, Knowledgeable and great prices!read more

service was great professional. had parts on hand. quick and outstanding and reasonable pricing. my…read morego to from now on

I will recommend this place to everyone forever! My phone turned off on a Tuesday and didn't come…read moreback on. I had so many photos and videos and was devastated due to a lack of backups. So they were gone to me. I went to ubreakifix and they said they couldn't do anything about it. At all! I was even more crushed. Decided to take a chance on a second place and so glad I chose this place! I dropped my phone off on a Thursday (1hr before they closed) and now I've got it back on a Monday A man named Andy was my main helper though everyone in there was super kind. They all sought to show me what exactly they might be doing even though I don't quite have the technical knowledge to understand it all. Altogether they managed to get my data onto an external hard drive and semi-fix my phone for a very fair price. I had only asked for the data! So this made my week. If you're running into any data issues and think your phone is irreparable for whatever reason try these guys out before giving up! It looks like a small business so be patient since your phone isn't the only one they'll be working on of course. And they take their time to try their best! So thankful!! Thank you Andy and the rest!!

Andy is the best. I was there to pick up a U-Haul truck to move my mother to NC. The app had a…read moretruck available and when I showed up there was none available. Andy got on the phone to call and found me a truck. Went and picked it up for me so that I would not have to go out of my way to pick it up. First class service from a first class individual. Highly recommend Hey iRepair!! Thank you Andy. Ben

This guy is the BEST IN THE WORLD. I've never met someone better at their job. If you need anything…read morefixed, send it here and be amazed. Even if you don't live near Connecticut, dont bother with other places that you can't trust. Send your device here by mail, and you'll be happy you did. THANK YOU!!!

James gave me outstanding service this evening!! Thank you James! He deserves recognition for…read morethis! I have had horrible service previously from an employee. Very pushy n basically pushed me to get a wifi tower that doesn't work at my home.n I didn't get around to trying to return it for a long time n i was told i wasnt able to return it that it was past the return date! Almost $300 for something that doesn't work .i was made to purchase it! That employee should pay me back the $300 I lost on the tower! Dave is pushy n should not be working there.sorry it was the most horrible service experience. Ive been a customer for 4 years and im thinking about taking my business else where.But James is an employee that would make me feel bad for switching companies. So please contact and feel free to ask me questions.

Seemingly harder and harder to get good help in all aspects of customer service. We recently joined…read moreT-Mobile due to a signal issue with xfinity mobile in our town. While I have to admit the signal is night and day better, the customer service in person as well as 1-800 phone is below par. It seems as if all the good local customer service reps when to work at Comcast, as I've have nothing but amazing in person experiences backed by equally great phone calls. Unfortunately I'm stuck with T-Mobile for cell phone because of the reception but i would not recommend them if you have the option of others!!

Recently upgraded my IPad from three mini to the larger IPad. Received the credit for trading in…read morethe mini IPad. Instead of sending it back via UPS I decided to just drop it off in the store. Store is generally easy to get to. Parking was plentiful, especially since I stopped in mid morning on a weekday. As soon as I walked in Ib was greeted by an associate. Explained what I was there for and within 3 minutes I was back out the door with the receipt.

Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt…read morewas very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt was very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.

Jack is not only an expert in all things IT, he is the rare business owner who treats customers…read morewith the highest standards of professionalism. I know nothing about the technological aspects of my computer, but Jack took the time and with patience answered all my questions so I felt I had a better command of the situation at hand. After examining the computer, he called me and explained what the problem was and what would need to be done to rectify things. Once again he was patient in explaining the proposed repairs and answering all my questions, clear about the pricing, and then gave me a date when it was ready for pick up.I received a call from Jack when my computer was in 100% working order. He explained that he personally guaranteed his service, that if I experienced any problem to immediately call him and he would see to it that the issue was resolved at no extra charge. Jack is an honorable, honest man and business owner. I would recommend him to anyone for an experience that doesn't frustrate you, anger you, surprise you with additional charges or overcharge you. That is saying a lot in today's business climate where I feel I cannot trust anyone's estimate any more and must do some kind of investigative work to see if I am receiving a fair quote. Jack's pricing was fair and reasonable for the expert repairs that were made which made the entire experience tension free and actually pleasurable.

Let just say, that you come across, honest service providers, who are trustworthy and reliable who…read moremake home visits if need be; and there are small businesses, that are run at high standards, are highly competent and as up to date as the major corporate outlets; and then there are businesses that do not justify overcharging for what is become a vital service for isolated elders, during this devastating pandemic. Unfortunately, most commonly you'll find none or one of the three, occasionally, two of three, But Jack, the owner, is that kind of guy, and he runs that kind of business. 3 out of 3.

Mr. Rykard was very helpful when I stopped in today for my lunchbreak. Great customer service…read more Thank you!

This store is TERRIBLE worst customer service ever. I had a plan done a couple of days ago on March…read more15 2016 and I had recieved this deal with the worked named Patric Saad after saying we were leaving At&t to go to T-Mobile not only did he manipulate my sister and with the BOGO deal of the buy one get one free iPhone but he offered us 2 iPads but never said it was on a 2 year contract which one would think to mention and a 45 dollar activation fee for each one and our bill was supposed to be only $170 and it was showing up as 397 dollars !!. Also, they had me trade in my iPhone 6 in order to upgrade which I was never supposed to trade in so on my account it was showing up 3 phones and 2 iPads which we only had 2 phones and the iPads. And when I went back to tell the so call manager to give me my phone back she said there was no way to get it back but when I talked to customer service they said she must give it back and when I went in the next day she said oh yeah I just have to send a email in order for you to receive the phone again (like how many times do I need to catch you in a lie, like do you not know the truth) Not only did I talk to the supervisor or manager the title she should not have Christina Cherng and she wasn't able to tell me what her own worker Patric did but when I went in Friday, March 24 they tried to belittle me and saying yes you have to pay 3 phone lines in order to receive the BOGO. So I took it upon myself and called the at&t line multiple times an had multiple people tell me what they did was totally wrong. Also not once did Christina the so call manager offer my sister and I an apology instead when we went to the store again she had a disgusting and rude attitude she had her worker Patric go hide in the back since he couldn't admit to his conniving lies ...which if anyone wants to come here just know, you will not be told many hidden fees and unknown contracts you should be told about orally, we weren't told about it anything and it took a whole week and a half to receive all my receipts that i wasn't offered from the day I did this deal. GO TO AT&T in Uncasville !! where they actually know what they are doing and aren't amateurs and are trained properly !! This store is disgusting and should not be in any type of running and they should be fired from their positions because what they did is so UNACCEPTABLE and they've probably done it to people who don't have English as their native language I wouldn't be surprised.

Excellent service here! Chris Rosario and his manager Hannah really care. They are both great!…read more Best in the area and avoid Waterford and Groton. Go to the New London Verizon Store. Great job!

Do NOT go here. Highly recommended Waterford Verizon or east Lyme over this location. Upon arrival…read morethere was one employee helping a couple at a desk so we sat on the bench to the side and he stated he would be with us shortly. After 20 minutes we politely asked the employee if we should check out Waterford or east Lyme if he had much longer left with his current customer. He stated "well I have a coworker here somewhere I'll try to locate." Then he went and found Manager Joseph Lopez who claimed he "owned the location." Joseph continuously took phone calls mid meeting or helped others who just walked in which prolonged our progress causing multiple delays, never apologized once, even after being there for an hour with little progress. I told him we would stop the process and go elsewhere to which he replied "go ahead, but this phones disconnected now." He is extremely unprofessional and lacks customer service!