Beware of this place if you are looking to not get scammed by un-announced service charges, almost scam level pushing for a monthly service, and terrible attitudes. I came in with a Keyboard that had recently had milk spilled on it. Although it was considered resistant to liquid, it started acting up. I opened the thing to see the extent of the damage but found that I was out of my element when I saw just how far deep it had seeped. So I took it here for their Free diagnosis which was advertised on their website, where it stated that a diagnostic is free and then I would be contacted and talked about what needed to be done and how much it would cost. I set up an appointment for diagnostic only and would turn in my keyboard with all the necessary pieces such as screws I took out for them. Then I would be told to wait 3-5 buisness days to get a call, which I found to be pretty long for a simple keyboard inspection but didn't mind. I was contacted the next day, and although the Keyboard to them started working just fine. I assume that the liquid resistance feature of the keyboard worked and just needed a day to dry cause I was told there was nothing wrong with it. From there I thought it was a simple case of picking it up, however I was then told that the technician did a cleaning of debris and that I would be charged $49.99 plus tax for a service I didn't ask for nor was asked about. Although angry I decided to just go and pay and pick it up thinking that at least it was gonna be clean. What I found was that my keyboard did not in fact look as though it was touched at all and in fact looked in worse condition than when I brought it in. Screws looked rushed to be drilled in that they look out of place, if they were in it at all as some they said were "broken" or "bent" even though they gave them back and I was able to put them back in myself with no issue. The cable that would be plugged in for it was hanging out of the keyboard effectively rendering it's no bending feature useless, and the dial for volume was loose and would get caught on itself due to the plastic piece underneath never being fasten down by the same screws they said were broken (which I also put in myself). Little to say, I was very clearly upset however had already paid since it was the only way to even see my keyboard. I demanded my money back since from the way it looked, I basically payed $50 for someone to quickly and badly screw the thing together again and plug it in and see it work. As I was arguing this point, the staff all had scoffs and smirks that was very rude. I was basically being gaslit into believing that it worked because of the cleaning despite the call I had saying that it was working before they cleaned it. Either way, I would like to be informed BEFORE any work is done to know how much I would be paying. Something that again, is advertised on their website in the first place. Ontop of this, being told that instead of paying $50 I could pay for a monthly service of $21 a month where I wouldn't be able to cancel said deal until after 30 days is shady af. I'm glad I chose to pay with cash instead of giving any of them my card information or else things might've been a lot worse. Never coming here again, you're better off buying whatever you're going to pay to get fixed here instead. read more

See all

This is the worst service I've ever gotten from a company. On August 11, I brought in an iPod Touch with a cracked screen and asked if they could repair it. They said yes but they needed to order the part. I came back a couple days later when the part was in and dropped off my phone. They said the repairs are usually done by the end of the day but they'd call me to let me know. About a week later, no word from them. So I called and they said that the screen broke when they tried to replace it. They said it was a "defective" screen so they needed to order another one. They also said then that the only guy who knows how to repair iPods doesn't work on Mondays and Tuesdays, so I wouldn't be able to get it until August 24. That was a red flag. Why is only one person able to work on it? And why didn't they tell me from the beginning? Well, August 24 came and went. No word from them. Then another week goes by with no word. And then another week goes by with no word. On September 9, I came into the store and asked what's going on with my iPod. Someone said that the guy who knows how to repair iPods got Covid and has been out for the last 8 days. But he was cleared to come in tomorrow and fix it. Obviously, the company has no control over him getting Covid. But they can notify me that there will be a delay. They could also have more than one person who knows how to do that job. They could have even sent it to another Asurion store to get it done. But they did none of those things. But I gave them one last chance. September 10 came and went. They're closed on Sundays and the guy doesn't work on Mondays and Tuesdays, so I waited for a call on September 14. None came. Nothing the next day or the next. Today, on September 19, 39 days after I came in for a repair, I gave up. Still having heard nothing, I came into the store and said I wanted my iPod back. I would take it somewhere else. They gave it back and offered no explanation or apology. When I picked up the iPod, it had a new screen on it, but it's not fitted properly, so the touch screen doesn't work. It seems that they just don't know how to fix it but didn't want to tell me. I am curious how long they would've gone without notifying me if I hadn't given up and come in to get it. I will never use this business again. The service is terrible, the communication is terrible, and I have no faith in their ability to actually fix something. read more

Took my ps5 in for a cleaning said they'd get started on it asap and they'd keep me updated on it not one time did they call me I called them twice and they hadnt even started working on it took them 5 days for a 2 hour job don't go to this place employees are lazy as fuck read more

Got an iPhone screen replaced for $150 and after 1 drop it broke. Parts being used are not reliable. They won't even offer discount to fix again. Don't waste your money!!! read more

My screen on my iPhone shattered! I called ubreakifix and spoke to Junior, he quoted me over the phone and assured me they could take care of it in less than and hour!! The price was very reasonable- less than $100- and they had my phone back to brand new quickly just like promised. Great customer service, warranty, and speedy service. Damon even put my new case and screen protector on for me They'll be my go to guys for anything I need on my iPhones! read more

Helped me fix my AirPods took them 2 minutes and was in and out. They were able to identify the problem in a couple seconds.

They suck. I signed up because it made my phone cheaper to fix. Got a new card and they kept charging me monthly. Out of $500 I spent that I couldn't cancel they refunded $80. Bunch of thieves read more

Awesome store, i would recommended to anyone. If you head there ask for Damon, he is the store manager he will treat you like a king/queen. And ask him about the electronic home warranty ( a no brainer ) read more

When I broke my iPad I looked at google and saw that this was a good place to get the iPad fixed. This was not the case, the owners were VERY rude and they had an attitude. They didn't clean the iPad and they cut the wire for Touch ID so now that doesn't work it worked better before they fixed it. They gave us an estimate it would be done around wensday we made the arraignment on Tuesday and it turns out they didn't even lay a finger on it until Saturday!! This is a terrible place. Do not recommend. read more

Waited for some sort of contact after having to spend my time and money but I guess it was pointless. Never got my issue resolved never got my replacement phone and just had to buy it myself. read more

I signed up with advantage plan 4 to cover non-connected devices with asurion is what I was told but I tried to make a claim on my laptop. They told me I needed the home tech plan which is $25 more than the $45 I'm paying. Then I broke the screen on my phone they then told me they couldn't fix it but can replace it for $125. So I made a claim on January 1st and they denied it at least 10 times saying the number wasn't in use when it occurred which is a lie. After several calls with them and at&t they just needed to know the last day it was used. I had made several claims over the phone and said they were sending a box and never received a box. I made several claims online and never got a box. I called to check on the claim I did yesterday over the phone that supposedly went through which is February 14th now they said I never made a claim. I redid the claim again today and waiting again. All this is ridiculous when I've been paying $45 a month since June of 2022. Not to mention I'm disabled and use my phone to communicate because I can't speak loud enough. Now I'm paying for the phone and insurance that I can't use. I would not recommend them at all!! The repair place told me I can't use them to fix the devices. Don't waste your time or money! read more

BE AWARE ! I went there to fix my charging port and he charged me $100. It only worked for 2 days. Then I went to Apple and they told me ma'am your charging port was never replaced... read more

They were fast efficient and knowledgeable!!!! Very greatful for their service....it gave my phone new life and me peace of mind.... I would highly recommend them to anyone!!!! read more

They were fast and significantly cheaper than the Apple Store. Really professional. My iPad looks like new again. Thanks!

I'm very unsatisfied with the experience I had with UBreak I fix on Goldenrod rd. It's unfortunate that you are using parts that are not even close to OEM. I had my son's iPhone 7 repaired there in August only to crack once again from only a fall from waist high on to wood flooring. The phone was also in an Otter Box which is one of the most protective cases on the market. When we went into the store to talk to the employee about the situation they were not even willing to listen. They said that it was very clearly printed on the receipt that no drops would be covered. they in no way would repair the phone at no cost even though they know that they used a very inferior screen replacement which probably cost the location around $5. We had to go back and forth with the employee at the store in order for him to offer us 30% off which was still $70. After not getting anywhere with the employee at the store we finally had to call the manager to explain the situation all over again and go back and forth for him to offer to fix it for $50. Needless to say we didn't want to haggle any longer and we just gave in and paid the $50. U break I fix on Goldenrod needs to do way better with customer service. Unfortunately, if you keep using cheap screens to repair very expensive phones, eventually your customers will get wind of it and your business will suffer for it. I for one will never use your services again, so good luck! read more