Chris was great. I came in to have my iPhone 12 charger port fixed because it was not reading when I plugged it in. He was very kind and solved my problem in no time at all. Thanks Chris! read more

Poor service provided. Will be removing asurion phone insurance and home tech insurance. Good job on customer service.

Follow up to my 03-20-25 review: - emailed corp support, was told to bring laptop back to location for a warranty repair to fix the first botched repair of the power plug. - was told the device would be "checked", which would take 48hrs. - 10 days later: nothing - went to location: laptop not fixed, returned in same defective condition. - Was told they were "waiting on a part". - HOWEVER, I was also told previously that same plug *had already been changed* during the first failed attempt at fixing the power plug... - Which begs the question: was the plug actually changed during the first repair I paid for? Then why would they still be waiting on it a month later?... These guys do not appear to be very consistent in their "narrative" I give up. Unfortunately, I have no reason to change my initial rating. read more

These guys are on it and Christopher is quick and is the IPhone wizard. They are not the cheapest but when you are without your phone and in thirty minutes is back with a new screen and working it worth it. read more

My husband did something to his phone twice so we could not get in to it. I took it to u fix on Bitters both times and this last time they walked me through how to take care of it myself. I've been in there several times and had iPads phones all fixed. They are all very helpful and don't make me feel like tech illiterate old lady I really am. Their charges seem most reasonable. Highly recommended them. That's the place on Bitters near Hobby Lobby. Thanks so much read more

I took my iPad Pro (1st gen) in for a cracked screen repair. When I got it back, screen was fixed nicely, but the finger print touch button and on/off lock button did not function. When I pointed it out, they took it back in and said to leave it another day to fix it. Turns out they didn't even try to fix their mistakes, and just stated that these things happen sometimes. No apology, no partial or full refund (I paid over $300), and no accountability. Do not take your device here. I've had more luck In the past at Dr. Phonez repair shop. read more

I have brought different Items here and they have always gone Above & Beyond with their Service. Highly Recommended for Anything you might need Repaired. read more

I called first to get info for my phone the battery was not holding a charge. The person i spoke with helped and told me the price and that they use original parts. So we dropped the phone off around 11am and i found out i had given them wrong phone model but they were still able to fix it right away. It was ready by 11:40 less than an hour. The price was fair and they offer a 90day warranty. Easy and Pleasant experience. I would definitely recommend. read more

iPhone X battery replacement was excellent and very fast. The cost was reasonable without poking my eyes out !!!! Great customer service and very friendly. The Owner/Tech was very honest and professional. I highly recommend this company; and I will use them again if I need to before I go to the Mall, BestBuy or any other repair place. I'm very happy because I'm on a b read more

Let me preface this review by saying, I am in no way related to anyone that works at this place, nor do I have any affiliation whatsoever to them. I have been a local realtor in San Antonio for over 20 years and in my business, I cannot afford to be using a Phone that gives me any problems. The speaker recently went out on my not so old iPhone and I couldn't bring myself to spend the unnecessary amount of money to upgrade my equipment. This place not only fixed my phone in less than an hour, they cleaned it up and added a glass screen protector. With that being said,I would recommend this company 1000%! read more

Called about a repair and the customer service was so rude!! If I'm asking questions about something in your profession and your a professional you should be the expert not me!!! Wouldn't even want my repair here if I needed after the rudeness I just experienced. read more

Broke my screen at 530pm literally kept times because I was going to class at 6. Called them and Ben answered knew without a very detailed description what was going on and told me if I make it at 6, can have same day by time they close at 7. Ben was super nice and knew exalt what was going on. Super great-full for everything will definitely end coming back here if anything. I have iPhone XS a dropped it screen broke and now looks as if nothing happened. read more

Simply horrible service and the dude working there was the most rude and obnoxious person I have ever met. I never get in arguments with anyone, but was so ridiculous that I had no choice but to tell him to please pipe down and remember that he is speaking to a customer. He told us that he was too tired today to care, he's just trying to get through the day. That's not all that was said, but I will spare you the details. Don't go to this location, they are horrible, try a different one if you must. And FYI, we went to get a camera glass replaced on an iPhone 11, only to be told "it can't be done" after all. We picked up the phone, ordered the part online and fixed it ourselves. They quoted 80$ in the end DIY we paid 10$ and done. read more

Found my iPad with a broken screen and brought it to uBeakiFix. Within seconds they assured me how simple it was to fix, the status of the remaining portions of the iPad. Great work read more

The office had my computer for just less then a week. I called multiple times, and left a voice mail to check on the status. When I was able to get a tech on the line they informed me that it wasn't worth their time to try and figure out what the issue was with the computer. In the end, the promise of a free diagnostic in 24 to 48 hrs is a pure lie. read more

These guys are useless. Anything other than simple fixes is rejected. Analogy: Their like the bag boy at the grocery store who just works the under 10 items lane. Not willing to haul 15 bags of groceries to the parking lot for maybe a bigger tip. read more

Thank you to Ben at uBreakiFix at the W Bitters Rd location!! I was only in San Antonio for 5 days when my work laptop screen broke. I called different uBreakiFix locations as well as other repair companies and Ben was the only one who said he could get it fixed within a few days. Everyone else said it would take at least 1 week. Ben was able to figure out what part to order, get it delivered and fixed all within 3 days. Great customer service! read more

I highly recommend uBreakiFix for a computer repair. I walked in and met Jarrett who was very professional and listened to the issues going on with my laptop plus needed a new hard drive and windows 10 installed. He said they could definitely take care of everything for me. Later that afternoon Alec called and said the laptop was ready! I picked it up and he went over the work they completed. They were even able to reinstall some software that i was having trouble installing. When i got home and turned on the laptop...everything was perfect! The location is convenient, the guys are knowledgeable and friendly and the cost was very reasonable! I will definitely recommend uBreakiFix to anyone. read more

Always helpful and direct with diagnosis of equipment never feel like I don't understand was going on with my electronic.

Great service. Lots of immediate service for many breaks/repairs. When leaving equip., estimates are provided and they phone fairly quickly with $amount changes or timeline changes. VERY REASONABLE pricing on repairs and VERY VERY HONEST! Also, if they can't repair your item, they can generally refer you to a local area expert that can! This location has an excellent staff and I highly, highly recommend their repair skills. read more

Ben really knows what he's doing. He replaced the screen on my iPad Pro Gen 2 and attached a screen protector. It looks brand new!! The iPad performs like it should. I highly recommend their services. read more

Thank you so much for your service Ben! Highly recommend. Much appreciated, God bless! read more

I had compared multiple stores' prices, and uBreakiFix (specifically this location) was willing to bargain and give me the best deal on my iPhone XR. Not only was Alec extremely helpful and kind, he had my phone fixed in an impressive 30 minutes. I will never go to another person to fix my phone! 10/10 would recommend Alec. read more

Excellent customer service. Fixed my phone in 45 minutes. Extremely pleased with the whole experience. Highly recommend you get your phone fixed here if you have a problem. read more

Super fast and friendly service! Ben was awesome and took great care of me and made sure I got the best deal! Definitely recommend this place. read more

uBreakiFix on Bitters at 281 definitely exceeded expectations. I had cracked the screen of my old IPad. Thought it would take a least a week to get fixed. They had the part in stock. They replaced the glass within a few hours and called me when it was completed. Very happy with my experience. I would definitely recommend them! read more

So happy with the service I received! Same day repair. No surprises, exceptional customer service. And, I got to see an employee in training. Seems to me that they were covering all the bases in a professional and friendly manner. Will definitely go back to this store if i break another device! read more

Came in for a screen replacement for a iPhone XR and Ben at this location did a phenomenal job and fixed the phone really fast. I was worried that the job itself would be a lot more complex but when I showed him the phone he reassured me that the phone would be a easy fix. Thankyou for your help Ben pleasure working with you boss. read more

My laptop was "unhinged" on one side and I took the parts in and Ben fixed it in a matter of minutes. Fast, efficient and reasonably priced. Will definitely use again and would refer anyone who needs computer/laptop repair. FYI....they also work on cell phones and tv's. read more

Dropped my nook and shattered the screen. Took it to uBreakiFix and after they ordered the new glass for it they had it ready for me to start reading it again in no time! Thanks Ben you were amazing. read more

Very professional and reasonably priced. I had to have my laptop repaired and stopped in for a quote. Alec worked with me to make sure the problem was correctly diagnosed and provided an estimate. The repair was completed two days earlier than promised which was greatly appreciated. read more