This group is pretty efficient. I called ahead for a next-day appt I made online and the tech immediately verified they had the parts available and offered that I could drop off immediately if I wanted. Picked up pretty close to his predicted ready-time (admittedly they had walk-ins and my appt wasnt even until the next day). I would totally recommend these guys. Quality work, solid honest communication on time-frame expectations. read more

I would not recommend this location. I brought in my Xbox Series X this morning because it would no longer power on. The employee told me they were backed up and wouldn't be able to diagnose it this week unless I signed up for their membership, which would move me to the front of the line. I told him I wasn't interested in a membership. He then said it would cost $165 for a diagnosis. I pointed out that their website states diagnostics are free, but he ignored my question and continued trying to sell me their $39/month membership. After I declined again, he explained that the $165 diagnostic fee would be applied toward the repair. I asked what would happen if the repair only cost $50--would I receive the remaining balance back? He said no. He then said I would only have to keep the membership for minimum of two months, and I would receive a discount on the diagnostic fee. At that point, something didn't feel right, so I decided to leave without having them service my console. I then took the same Xbox to the uBreakiFix on Harbor Boulevard. The employee there told me they would inspect the system, call me with an estimate if repairs were needed, and that there would be no charge unless I approved the repair. Based on my experience, I would avoid this Bristol Street Santa Ana location and take your business elsewhere. read more

This guy Amir and his crew just fixed my phone and make it like new they told me to pick it up in one and a half hour and yes I came back and yes it was ready but also a costumer that was right in front of me was telling the guy (AMIR) oh my God I really didn't think your job was gonna be this good for sure I'm going to recommend you and yeah he was right I highly recommend this place to fix your phone and he also recommended some insurance that can protect your electronic devices in case you don't have them protected. I would like to give 5 stars read more

I had a great experience getting my phone repaired. Stefan was incredibly helpful, friendly, and made the whole process easy from start to finish. John did an excellent job on the repair--my phone works perfectly now. The service was fast, professional, and the quality of the work exceeded my expectations. I highly recommend them if you need your phone fixed. Thank you, Stefan and John, for the outstanding service! read more

Do not go here unless you want them to mess your phone to mess up even more! they will not fix it again & will try to send you to your phone carrier. brought my phone in through my phone carrier to replace my screen & they messed my battery up in the process & now refuse to fix it. read more

After the location in lake Forest didn't have the screen protector in place I had to find another location that could help me. I gave this place a call and they confirm that I can walk in since they have everything they needed to repair my Samsung Z-Fold 5. After 30 minutes my phone was ready to go and it looked pretty much brand new. It cost about $30 to replace the protector. Good job guys. Next time my phone goes bad I definitely will be back. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Santa Ana, California

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I was helped by Patrick today. This location is amazing. He made it nice and easy to get my moms. Phone fixed. Definitely would recommend this location. They really know what they're doing read more

Patrick was very helpful and quick to fix my screen. The phone was ready by the time he said it would be and works perfectly. Great service!

Amazing customer service!!! Ricardo was very helpful & very honest with what we needed. He mentioned that we only needed to clean the charge port. No upsell no gimmicks. Come here if you want your phones fixed. I definitely will bring and refer all my friends and family here. Great prices and great customer service. Thanks Ricardo! read more

Please look up HOW TO KEEP PHONE WITH BULGING BATTERY SAFE. this shop didn't tell me how to. Luckily nothing bad happened cuz I was very careful but it could have been a very dangerous situation!!! If you store it incorrectly, for example in a sealed container, the released gasses can build up and cause the battery to burn up. I did not end up getting my phone fixed here because they made a mistake. Here's what happened. I thought I could trust them because they are the only official repair shop that works with Google. I had a pixel 3a phone that had a bulging battery. They said they could do it but need to wait 1.5 weeks for them to order the battery. Didn't even ask me for my name, no way to confirm they will order the new battery for me. They barely offer any useful advice on how what to do with the phone while waiting. Just told me don't try to remove the battery and leave it turned off. After 2 weeks of waiting for them to contact me I called and the guy said sorry, their new staff made a mistake they can only order pixel 6a or newer pixel stuff. But he said if I order the battery myself I can bring it in to get it replaced. I decided to go somewhere else because I didn't trust they would do a good job. And I was really upset because I delayed fixing my phone for 2 weeks because of them. My phone battery had started to get smelly, meaning leak gases. I was so worried it was too late to fix it. It has a lot of sentimental value!! Luckily i was able to get it fixed at a different, small, not well-known but very friendly repair shop. But I still wanted to write a review here to warn people of the very poor customer service here. read more

Came in to get a diagnostic on my work computer. Thanks Conan for the intel and helpfulness! Mystery solved: needs replacement battery Will be bringing it back to have the battery replaced. Conan was patient and explained the signs of a dying battery. I appreciated the support and time he took to help me. read more

I received a general recommendation of what was needed at no charge, but the estimate was very pricey. So I moved on and found a better price at another business. read more

Hi, I went in there about two weeks ago with my daughter's laptop. She's had it for five years and it works great other than the fact that we can't charge it. I showed it to Elizabeth. She took it to the back came out a minute or two later and said oh I got a piece of lent out. And she did this all on the house. They are super legit and I would absolutely trust them to repair my electronics. Thank you, Elizabeth and uBreakiFix. read more

Patrick was amazing! He helped me with my Quickbooks software. He was so patient and took care of my issues right away.

I usually don't write reviews, but my experience with this store was so negative that I felt I had to share. I brought my PlayStation in for repairs. The technician said the issue was with the liquid metal and that he replaced it. When I got home, my PlayStation still had the exact same problem. I took it back, and the technician told me there wasn't much else he could do -- but suggested I sign up for their monthly program. He explained that after 30 days, I could make a claim and "if they can't fix it, they replace it." That promise is what convinced me to sign up. I waited the full 30 days, only to be told that they couldn't repair or replace it because the issue existed before I signed up for the membership. So what was the point of selling on the membership if all I wanted was to have my PlayStation at least looked at? I felt scammed and that was a huge waste of time and money. read more

Nephews screen broke, they were able to fix it same day. Good as new! They were pretty efficient.

Juan did an amazing job on my phone! Super fast service! Highly recommend for all your phone needs

I brought my laptop here to replace a shattered screen. The LCD was still working fine, so I just needed the glass replaced. Unfortunately, the whole experience left me frustrated and without my main device for two weeks during the school term. After a week with no updates, I called and was told they had ordered the wrong part (a 30-pin screen). They assured me the correct part had been ordered, but that took another week to arrive. In the end, they said the new screen didn't work and claimed it "might be a motherboard issue." That explanation didn't make sense--my old screen still powered up and worked perfectly. To me, it seemed more likely that they simply couldn't source the right part for my older model rather than there being a real hardware problem. Overall, the process felt drawn out, the communication was lacking, and I lost the use of my primary school laptop for two stressful weeks with nothing resolved. Diagnostics shouldn't take that long, and the reasoning I was given didn't inspire much confidence. read more

Brought my phone here this morning & Xaden Rosales was super nice & helped me out! My phone completely crashed last night & he had it fixed & ready to go (like brand new) in less than 2 hours! Highly recommend bringing your phone here if you need help. read more

The tech was very nice. I had a piece of the charger that broke off in my iPad . The tech was able to remove it. It took less than 5 minutes so they said no charge. Thankful for the service, and if something more complicated happens, I'll go there to get it fixed. read more

Please do not take your devices to this place and if absolutely necessary please use it as a last resort. It's unprofessional to not update your customers after your 5 day "fix" period. You can call and no one can give you an update. Everyone is not on the same page. We took our son's tablet in and on a Friday 9/26. We received misinformation that it would be ready on Tuesday 9/30. We tired calling and decided to just show up. The new associate was incorrect on the provided date and never told us to it was business days. Well we waited and called on 10/3. We were assured we'd have a call on Saturday 10/4. Nothing. Decided to just go in again today because the calls were not picked up and to our wonderful surprise....the tablet cannot be repaired. Amazing. And they still took our money. Please have a better work ethic for your customers and more professionalism read more

Gave my PS5 on Friday May 30 for cleaning, the probable answer for the widespread problem of abrupt shut-off when playing a game. They told me it will be $75.00 and it will be available Monday or Tuesday, June 2-3 and that they will give me a call when it is ready or to give updates. It is now Friday, June 6th and I still haven't received my PS5 and since the day I gave it to them (May 30th), I have never received a call if it was ready or to update me on why it's not. It has been only me calling in and several times they do not answer. I will increase this rating based on when I receive my PS5 and what condition it will be in! read more

Customer service here is beyond amazing. Xaden helped us and was so accommodating and helpful. I will bring all my figure business to this store simply because of him! read more

The Bristol location was closest to my home. Went there at 10:05 a.m., 5 minutes after they were supposed to open. They were closed. I waited an hour in the parking lot and no one arrived. Another customer parked next to me. He was there to pick up an item that was supposed to take 5 days but took 2 weeks due to various lame excuses. I decided to leave and went to the Costa Mesa store where I received prompt service. Hopefully I won't have any more phone issues but if I do I'll avoid the Bristol UBreakiFix location. read more

Terrible customer service. They rarely answer the phone during their working hours and when they do, you are put on hold without talking to somebody and you waste 10 or 20 minutes and nobody ever returns to the phone. Call back, and it goes to voicemail, which they do not return. When I finally did talk to somebody, they told me to come in at opening to get my screen repaired same day under warranty. Google lists my specific phone as being under warranty due to a known manufacturer defect with my model, and it says available for same day screen replacement. Since I also verified this over the phone with the store after a lot of effort, it was beyond frustrating to show up and be told that they could not do it and that I needed to mail my phone to Google. This had nothing to do with the condition of my phone (which is excellent) and rather their store policy, which they should have told me over the phone instead of misleading me and causing me to waste all of my time. Another location has said they can do it same day later this week at no charge. read more

Way better than Fullerton location. Customer service a 10. Communicating a 10 Welcoming a 10. 40 min drive but worth it. And I live in Fullerton. Plus for some reason Fullerton location couldn't fix it. Didn't look at the phone. Just by reading the claim. And they did fix it there once. read more

I took in a Garmin bike computer with a bad battery and they told me how to fix it myself no charge! They also fixed an old iPad screen of mine and that's their primary business is iPhones and iPads. Very nice and very knowledgeable. read more

1. Brought my item I need fixed in was told they need it for 3 days. Come back 3 days later and wouldn't ya know it's not done and they need another day, again and again and again this happens until it's 2 weeks later and I'm finally able to get my item back. 2. Never answers the phone just have to pray they will be open when you get there. 3. As soon as you walk in it legit smells so bad like a sewage line or something. 4. They don't call you when they need to keep your item longer you find out when you think you are going there to pick it up. Will never return to this location again. read more

These people steal from you; they get you with the no refund diagnostics. I took my iPhone 12 and they didn't even see it or turn it on. How do I know? I took it to some one else and it still work. I asked what was wrong; the counter person had no idea, the "technician" gave some BS over the phone about the motherboard needing replacing. Just Liars, don't trust them. read more

Better communication. Voicmail inbox always full and they never answer customers calls.

The Open sign. I made an appointment for 2 pm on Sunday (booked from a Verizon store). Clearly the sign says open. The hours are 12pm-5pm on Sunday (today). Door is locked and no one is answering the phone. Absolutely do not recommend. read more

uBreakiFix by Asurion - The Open sign. It is closed. - Mobile Phone Repair Near Me - Santa Ana, California

The worst of all uBreakiFix locations in this area. I generally have decent luck with uBreakiFix when it comes to repairing Samsung phones. I've been to the one in Newport and El Toro with zero issues. This location though is poorly managed and seems to be full of incompetence. Making an appointment is useless as they won't arrange to make sure they have the part in stock for your appointment. Sure they will call you and ask about which phone you're repairing, and they will SAY they will set the part aside for your appointment. But when your appointment comes - they may have used it on a different repair and not bothered with ordering the replacement. They also do a poor job with the actual repair. Not 3 days after my repair was complete, the phone was already coming apart. Meaning I had to go back a third time just to get it fixed properly. They will also give you the wrong quotes and bad advice. If you don't follow up constantly and demand updates, they'll just do whatever they want and charge whatever they feel like. If you're repairing a Samsung phone - look up the actual repair costs on Samsung's site before talking to them. Mine was supposed to be $119 and they tried to charge me $149. When I pointed out the error upon picking up my phone, they tried to charge me $159. If you're in the area - go to any other location. This location is poorly run compared to the others. read more

uBreakiFix by Asurion - 3 days after my repair. Lol, can't even seal a phone properly what a joke. - Mobile Phone Repair Near Me - Santa Ana, California

Had my phone repaired under my Verizon insurance program. They did a nice job in a coupe of hours. I had an iPad I also asked them to look at, and instead of just taking it in and racking up a repair bill, they estimated the repair cost at close to the replacement (upgrade actually) cost, so I skipped that repair. read more

John is super helpful! I was immediately helped with my phone issue and resolved in just a few minutes! Thank you for the great service John on my 15pro max. read more

Wasn't sure what to expect but the grandson's screen was cracked and insurance said to come here. They were outstanding! The place is small but mighty. There was a line but definitely handled efficiently. Of course I didn't know all the ins and outs of the iPhone and the man helping me had immense patience as he walked/helped this old lady out to turn off functions so they could fix it. Happily all parts needed were in stock. They suggested two to three hours so we just decided to come back the next day. The result was perfect; it literally looks and works as if brand new. The entire Asurion experience signing up for this repair was also super simple. Don't hesitate; they're great! read more

We brought in a older model iPhone that was power cycling. The apple store would not help us and we took it to cellspot in Tustin as well. Elizabeth was very helpful. She told us the iPhone would be ready 3 hours but I received a text about an hour and half later saying it was fixed. The cost was under $50. I am so grateful for ubreakifix, such a amazing shop. Thank you!!! read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Santa Ana, California

I called for my boyfriend's phone that broke and got an appointment right away. It was a quick fix- took only 20 minutes. Super convenient and the phone looks good as new! read more

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I looked for a shop that could replace a bad battery for my MacBook. This place looked pretty legit since it was part of the Asurion network. Plus I had good prior experiences with other "uBreakiFix" shops. One thing I will say... the new battery seems to be working fine, but the tech didn't reset Apple service notification (in battery settings) - that's one neg star. THEN I had to make two additional/unnecessary trips to the location (I live 20 minutes away) b/c of miscommunication - they sent a msg for pick-up but my computer wasn't ready - one neg star for each trip. Plus the "tech" at the desk reminded me of that sloth character in "Zootopia" - but I wasn't laughing, but I'm also not knocking off another star b/c maybe the dude was having a bad day, yunno? Anyhow, thats a Hell of a lot of trouble for a replacement battery. Go, but be mindful. I'm posting this experience with the hope that management will take corrective measures on the stuff that matters. read more

uBreakiFix by Asurion - Spent $200+ for a new battery for my MacBook- and they couldn't reset the flag? Hmmm. - Mobile Phone Repair Near Me - Santa Ana, California

I had an appointment confirmation for 1pm on June 18, not just me but a whole group of customers. This store opens at 12pm and we were waiting around till 1:20pm waiting to see if anyone was coming late maybe they're per diem by appointment? No one came and I know it has nothing to do with Father's Day that was on the same day because other locations were open that I had to go drive to. Person in charge needs to be de promoted or let go of, that's so wrong and shouldn't slide by read more

uBreakiFix by Asurion - Front store hours dark and closed. - Mobile Phone Repair Near Me - Santa Ana, California

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Juan at the front desk provided exceptional Costumer Service. He very Knowledgeable, Helpful and Honest.