I was exceedingly happy with this business for years. I even drove pretty much across town, from Seminole Heights to Carrollwood, every time I needed my phone repaired. Great, honest service and very nice people. The last time I was there, the person at the front desk suggested that I buy their insurance for $41 a month. He said that after 30 days I could get my phone repaired for free. It seemed a tiny bit pricey but I went for it. After about 70 days, and after I had paid for three months of coverage, I needed a repair. I brought my phone in. The very nice woman at the front desk gave me a number to call to file a claim. I called the number and was told that once I filed the claim I had to wait 30 days to get a repair. And I'd have to pay for another month of coverage. (Of course, I had no way of knowing that in 30 days they wouldn't tell me I had to wait yet another 30 days.) I canceled the plan and took the phone to the front desk. I figured since I was there I'd pay for the repair myself -- I couldn't wait 30 days for my phone -- and then I'd cut ties with uBreakiFix. He took all the information and then told me they didn't have the needed part. I had been there for almost half an hour before I was told that. I told the guy that I would be taking my business elsewhere because I that they scammed me. He nodded in agreement and said nothing. I'm sincerely sad to have to end my years-long relationship with this place. read more

My mom's Samsung Galaxy S21+ had a swollen battery that was pushing the back of the phone off and making it hard to power with the case. I looked for an authorized Samsung phone repair facility in Tampa and was led here by Yelp. They ordered the battery and it took 1 week to get there. They quoted a 2 hr time to replace the battery. I waited there. While the process itself took 2 hours, there was a diagnostic program that had to be downloaded and then run afterwards and then some other approvals from Samsung making it 3 hrs. The total fee with tax was about $95. The phone functioned fine. The back panel of the phone was undamaged and the case fits properly now. All the phone functions and stored emails/texts/photos were not disturbed. If you need to repair Apple products, they will use generic parts but this place has official ties to Samsung and only use official Samsung parts.. Their website listed ubreakifix as a legit repair facility. They also repair computers/game consoles there. The only real negative was that they didn't contact me when the battery reached their store. They claimed they did,but I never received an email/text/voice call. . read more

uBreakiFix by Asurion - They use official Samsung parts. (I found out about this place from Samsung's website.) - Mobile Phone Repair Near Me - Tampa, Florida

Yes, nice people did the warranty work on my phone. Finished on time. No attempt to upsell me. Thanks Ken read more

Absolutely unacceptable!!! This was genuinely the worst customer experience I have ever encountered. Luis at the front desk repeatedly dismissed me and offered no real assistance. Instead of helping, he continually walked to the back, leaving me standing there with no acknowledgment. I had to call out multiple times just to get anyone's attention. Luis made it very clear he did not want to work with me. He told me he couldn't help me pick up the phone I had scheduled and received confirmation for, without making any effort to resolve the issue. I had to step outside and call AT&T myself, and once I had them on the phone, their representative informed me that Luis could have resolved everything on his end. It was extremely disappointing to learn that the only reason my issue wasn't handled was because he simply chose not to assist. After I involved AT&T directly, Luis suddenly became willing to help--only after I had already been sitting at the front desk, completely ignored, for over thirty minutes. I will not be returning to any You Break It, You Fix It location after this experience. The level of customer service I received was unacceptable, and I left feeling extremely frustrated, dismissed, and disappointed. read more

Very friendly and helpful - found the virus on my PC and eliminated it in minutes!! Will definitely use again (hopefully not for another virus!!!). read more

I took my phone in to get it cleaned and they signed me up for a monthly subscription without my permission and I will never do business with them ever again! read more

Nope, not a fan. I accept part of the blame - I should have asked when I called to make sure they were open, how long it would take for them to look at my desktop CPU. If they had told me over the phone 3-4 days, I would not have brought it to them. But, they were on my way to work, so I blithely went in assuming it would be a couple of days and I would have it back. I dropped it off, explained the problem, and they guy said "Oh, it's probably the power source". Cool - that would be great if that's all it was. So, I wait a couple days - look at my receipt which says, "Diagnostic Ready by 8/19/20 10:29" which is exactly 2 days after I dropped it off, and call for update. I was told they hadn't looked at it yet, but they would that evening. Okay, great. I call back in the evening. I was told they couldn't diagnose it without a new power source, which they had to order, but it would arrive in two days. I call back in two days - no, it hasn't arrived. Finally Monday I get a call (a week after I dropped it off) that the power source arrived, but the computer still wouldn't work and they couldn't fix it. My frustration is that it took so long for them to say they couldn't do anything. Had they ordered the power source when I first dropped it off I would have known sooner that they were not capable of fixing it and I could have ordered & received a new computer already. And the guy carrying my dead computer back to my car tried to argue with me that on my receipt it shows that it takes 3-4 days on the diagnostic turnaround. Which is does is the teeniest, tiniest writing (see receipt picture) but they still did not even meet this deadline. I would pass on bringing a desktop CPU in for them to repair; it looks like fixing broken screens is the maximum of their capabilities. read more

DO NOT BRING YOUR GAME SYSTEM HERE. I brought my playstation 5 here two times for the same problem with my hdmi port. After the first time of getting it fixed, it started to mess up again without me doing anything so i brought it back. Then they proceed to tell me it it wasn't covered with warranty. After getting my system back for the SECOND time, it the hami port messes up AGAIN without me doing anything to it. So i bring it back for a THIRD time to get the same issue fixed, now they want to tell me there's all of a sudden a issue with my system turning on, WHICH HAS NEVER HAD AN ISSUE WITH THE 4 YEARS IVE HAD MY SYSTEM, and now have to wait an additional FOUR WEEKS because they have to ship it off. they do NOT know how fix game systems. They said they would call me back and never did. You're better off trying to fix the game system yoursel. read more

Brought a Nintendo Switch because i thought there was a problem with the battery, and because they would have to open it to fix the problem I had to pay $60 but i was told it would go towards any extra replacements that would go into the switch. I get a call saying they fixed it and the battery was $99.99 but when i get there i still payed the full price of the battery. Be careful when discussing prices because now my nintendo switch will not charge. read more

My hubs phone screen was broken and this place serviced the phone based on our insurance policy. We were able to schedule drop off at the store and it was so easy. Within a few hours we were notified that the phone was ready and we went to pickup. The line was long when we picked up however they got everyone through very fast. No complaints. Fast and easy pickup and drop off and friendly service. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Tampa, Florida

My iPhone screen went black on Tuesday (I use my phone a ton for work so it was kind of an emergency) and they got it done in about an hour and a half. The screen was more temperamental than my old one and the pressure to type is quite a bit more and the hue is very blue. All things I felt like I could get used to However the screen immediately started overheating the phone (it has never overheated the entire time I've had the phone) and the upper left corner of the screen wasn't very responsive and when I tried to hit the back button with my finger, the new screen cracked. It's now Friday and it has broken all the way across the screen diagonally. The fee to get it replaced was $169! I'm pretty disappointed in the quality of this screen when I thought I'd be getting apple quality (I realize it probably wouldn't be genuine apple but for that price I expected more than a $29 screen from amazon). My son's iPhone SE was only $189 for the whole thing! Update: spoke to the manager today and they are unwilling to stand by their weak low quality screens (this one is raised up as well so more prone to further cracking) and he said they can open it and if it cracks he will have to charge me for another screen and he blamed the battery and not their junk screen for the overheating issues Don't WASTE YOUR TIME BY GOING HERE. ITS CHEAP MATERIALS, no warranty, and bad customer service. read more

I have no complaints about their service. The phone was initially taken to a different store which had high ratings . There was an issue with the charger going fully into the cell phone port. The first store told us the port had to be replaced. We went to this store and the employee immediately looked into the port and told us it just needed to be cleaned not replaced. Spent about 15mins in the store and the phone was good to go. read more

AT&T had me come here to fix my phone screen. It was really simple and an easy non stress transaction. I dropped my phone and came back after an hour. It was good as new. I have insurance through AT&T and I still had to pay 49.99. Someone else brought in an iPad and I heard them say it was about $150 to fix it. read more

I'm usually a skeptic at heart when it comes to having anything repaired. The technicians at this company did an excellent job replacing my iPhone screen. Functional and cosmetically perfect! Nice job ubreakifix read more

Very good service I didn't have to paymuch and my phone was repaired while I waited read more

This was my second visit to this shop The first fix was for my iPad mini 4 which had a bad battery. The techs replaced the battery and my iPad was as good as new. The second fix was for my Dell XPS 13 laptop. Its an older laptop but its fast and has touch screen. The battery was shot and had started to expand. These guys went the extra mile to find a quality battery as they are very hard to find. They could have easily told me that they couldn't fix it. When I got the laptop back, I charged it and got six hours of use from the new battery. I have been very impressed with the professionalism as well as the fair pricing and will make sure if any of my devices have issues, I won't hesitate to go back. read more

The staff was absolutely amazing! They were so professional so helpful and very kind! I came in there in a frenzy and they were very understanding and calming! My screen was cracked but it also affected getting into my phone so I had to get it to them they saw me right away explained everything and we were done in less than an hour. Thank you so very much! I recommend them to everyone! read more

My husband took in my laptop because we were having some issues with the sound. He dropped it off for them to check it out and said they would call him in it. They called back with the price and to see if they should proceed with fixing it. He told them yes and we didn't think anything of it. A week later he then received a call back from a woman who says there was a mixup as one employee confirmed that my husband wanted to proceed with the order while another claims that my husband called to cancel it. He assured them that he WANTED them to fix the laptop. It's the only one we have in the house and we need it. Another week passes and we are told that the wrong part came in and the only other place that would have it would be in the UK and would come between October 6-20th (we initially dropped of this thing back on September 14th. Like I said earlier this is the only laptop in the house and it's a necessity. They said while they wait for the part in the UK we could pick up the laptop and they would call us when the part came in. My husband went today to pick it up and they were unable to cover the laptop as needed for usage and said we have to leave it there till the part came in. Our issue: too many conflicting stories and not enough clear communication. read more

This is the best ubreakifix in the state they are always professional helpful and efficient if you need any repairs done to your phone this is the one to go to read more

Went today for insurance repair through Verizon and Asurion with an appointment! 30 minute drive only to be told they don't have the glass for an iPhone8 in stock and they could not fix it But they would fix it outside of insurance for $74 lol!!! Total thieves! Evidently they can't use there precious glass on insurance claims. Ridiculous read more

My phone overheat over night while i was sleeping on top of it. Was stuck in a boot loop. Went in at 3, they had my phone ready and fixed at 6:30. The tech also told me exactly what was wrong and what needed to be replaced. Opted for the cheaper option of no face id and though a little pricey the total was $177 for same day prox and screen replacement. read more

uBreakiFix by Asurion - Store Front - Mobile Phone Repair Near Me - Tampa, Florida

I went into ubreakifix to fix an iPad that's not charging. The store charged the iPad for me and convinced me to participate in the Homeplus program which I did. This was in December. I called Homeplus today to file a claim and they denied the claim because the problem was in December even though they sent me home with a charged iPad. Absolutely useless and I'm upset I allowed Eddy to convince to pay monthly for a useless program. So now I have a broken iPad that basically nobody will fix for me and I'm out of the monthly payments for no reason! read more

Friendly, knowledgeable, and honest. Quick repair of my device through asurian warranty. When I picked up my device another customer came in with a simple charging problem that another place indicated would be an expensive fix. They realized it was just a clogged charging port and fixed it for him for free. Witnessing that goes a long way towards me recommending them to anyone. Honest business practice. read more

Found these guys through Google as an authorized Pixel repair shop. New battery in, old battery out in about 2 hours and they didnt have to factory reset it (back up your stuff though kids). Excellent service. read more

Updating my review: Took my phone to the Apple store to find out this location ruined the logic board of my phone. They installed a faulty screen and ruined my phone while at it. I am now having to cough up an additional $400 to have the whole motherboard of my phone replaced as these incompetent "techs" are not able to do a simple screen replacement. As stated before, if you value your time, money, and brain cells please don't come to this chain of stores. It has been confirmed that they are not Apple certified nor use Apple certified parts such as my screen. read more

I drop by with a issue on my iPad. The gentleman looked at it fixed it within five minutes. With no charge I go to U break I fix all the time I have six children and have used them multiple times. Every time I go I get excellent customer service and excellent repair service. They have recommended that I don't fix things because they are not worth fixing and I appreciate that for my business. read more

I came by because my daughter's phone would no longer charge. I brought it in and all it needed was to be cleaned. They did this and didn't even charge!! I'm so impressed by their professionalism, that I'll be bringing in her iPad to get repaired.. Highly recommend! read more

Total scam .Tried to charge me what I could buy 2 of my phone's new for a screen replacement.

If you don't mind going back for the same repair ten times pick this place. Their tech is an butt read more

I went in was told a price agreed with them to replace the back of my iPhone 12. They told me that there would be a discount and my phone would also come with a screen protector and none of these things happened it cost me about $60 more to fix my phone then originally agreed upon. All they did was a $10 discount which to me was an insult. I just paid and left I'm so mad at this place and the way they conducted business. read more

came here to replace my phone glass and clifford was very helpful and attentive! nice customer service & quick repair

Continued to replace screen protector on phone even though it didn't make a difference for screen issues. Opportunistic, did not notify me of "repair" being completed. Three hours wasted. Don't go. read more

After spending a week working with another cell phone repair shop on a cracked screen, I decided to take it here. Jason was extremely professional, and opened the phone to review the other shop's 'repair'. He identified several deficiencies in their attempt (missing screws, missing waterproof seal around screen, long screw where a short one belonged, blue tabs left on replacement screen, etc.) After a few hours, they identified that there was a charging issue that they could not repair. He suggested I work with the other shop to resolve the matter. He was generous enough to waive the standard diagnosis fee. I will return to work with them in the future. read more

Walked right inside because my phone wasn't working, Jesus at the front counter helped me right away. Took my phone to the back and fixed it in less than 5 minutes. Great staff here! read more

Not a happy camper. Bought laptop in for a new battery and I was told 4-5days before they could get to it: I wasn't told that when I called but he was there so I left it. They called me bacI two days later and said the hard drive needed to be replaced. Another expense and more wait time. 6 days later I go in to pick it up-no operating system. Three days later still no operating system and pad is not working and the fan is working overtime (sounds like an airplane taking off. Three weeks+ the parts aren't in the computer doe's work. AND NO CALLs FROM uBreakItIfixit. read more

Excellent service and excellent repair! Back of iPhone was shattered, they replaced and you would never know anything happens to it. The repair only took 24 hrs. Definitely will go back for any needs. read more

I had a smashed up 7 Plus that needed a new screen and a home button replacement. I told them I needed the phone before Christmas as I was giving it to my son as a gift. They told me they would see if they could order necessary parts in time. They called me and explained that the pet wouldn't be here on time, but if I was willing to accept a black home button they could fix immediately. I asked if they would replace the screen and home button with a black finish (like the 8 Plus style) and they said no problem at all. Overall I am beyond satisfied and will use them for all my device repairs going forward. Great job! read more

Customer service is impeccable, which is a very pleasant surprise. Brought in a 10 y/o Macbook Pro with battery and trackpad issues because the machine is far too old for the Apple Store to be able to do anything about it. Diagnostic was free (as is with any device/issue I think)! I knew the battery and possibly the trackpad needed replacing, so I authorized ordering the parts (less than $300). Was quoted 5 to 7 days but parts arrived in one day and installed same day!!! Everyone here is awesome, knowledgeable, and professional. Definitely recommend this place for all your device issues. Will definitely be a repeat customer, as needed. Thank you! read more

I purchased a case and pop socket at a god deal when I drop my iwatch to be repaired. Very happy with the service even with the delay of ordering the parts. mlou whaley read more

Came in today with a small piece in my computer charging port. They helped me completely for free and was able to get rid of the piece within 5 minutes! Great place! read more