So I had an issue with my phone where the phone would be plugged into the charging cable and would not charge. I convinced myself that I needed a new jack for my IPhone XR. I called bulbs and batteries and they were willing to do it, but they did not have the part in stock. Fortunately, I called uBreakiFix, and they said they had the part and could fix it. When I went down to the store itself, however, the man at the counter informed me that I in fact did not need a new phone jack, but just needed it to be cleaned. He cleaned it free of charge and writing a stellar review is the least I could do. I would definitely recommend this place for anyone looking to get an honest opinion on how to fix their phone. read more

Really it should be zero stars! The worst experience ever. Took my iPod to them to replace the battery. JUST THE BATTERY. Said it would take a week. It took 5 weeks. Within a week I received a call from the technician telling me that he broke the switch and that he had to order a part. That made me nervous, I understand that accidents do happen but aren't they supposed to fix things not break them.? Needless to say about a week and a half, someone from the office called to tell me it was ready, I was excited, went to pick it up and it was a mess. The casing was ruined, it was bent as if it had been pried open with a chisel and a hammer, and put back together with all the edges and corners bent, as if it a can opener was used. In fact, one of the edges was just sticking up. I couldn't understand that it was okay to give that back to me in that condition, I was in shock. Obviously the technician had no pride in his work. I simply couldn't believe it. The gentleman (not the technician) at the service counter was nice about it and agreed that it was not acceptable but yet he presented it to me. (?) Said that he will make sure that it is done correctly. Now I had to wait another 2 1/2 weeks for them to fix the problem, by ordering a part. Finally I received a call to tell me that it was ready and when I got there I shocked and disappointed AGAIN!!! The iPod no longer looks like the one I entrusted them with. The face was a black matte finish, my iPod was a gray matte finish. The back has some odd discoloration that doesn't come off. The on/off switch is flimsy and it looks as if it can break at any moment. I didn't get an apology or a discount off of the repair. Just the guy who claimed that he did that terrible work and still no NO APOLOGY!!! If one of my customers had that kind of experience I would do what ever I could to make it right. THAT'S CALLED CUSTOMER SERVICE! I am still in shock by the level of professionalism, or should I say lack thereof. Five weeks of waiting, without my original iPod, paid for a service that was unacceptable and no apology, technician broke my iPod and ordered parts that were not the same as my original iPod. Be warned their name should be weBreakit. Never again will I go back there. read more

I came in with a cracked screen and they were able to fix it within only 3 hours, It was fast, convenient, and relatively cheap. However when I got my phone back the home button was loose and I had to go back which took more time out of my day for something that should have been checked the first time. Ever since I have gotten my phone back the touch screen will glitch up, wont work, and is making my phone slower. I don't know if they put something in there, accidentally bumped a part, or put it on incorrectly but Im getting it fixed again next week. Its just a pain that I will have to go in there for a third time and work it around my busy schedule. Im heading off to college and have to juggle packing, work, family, ect and wanted a simple one-day fix that is turning into a big stressor. read more

Made an appointment two days prior to have the battery replaced on my phone. Website and confirmation say that it will be completed in 4 hours. Received confirmation emails day before and day of appointment. Arrived at appointment time and told that "appointments are only to put the parts aside" and the repair would take 7 hours. If I wanted any repairs to be done timely I should "come in right when they open." Guess that wouldn't look good on their website though. I left without leaving my phone. read more

Great customer service. The staff is friendly and very knowledgeable! If you need your phone or computer fixed this is the place to go!

I brought my iphone8 there after dropping it in the ocean. The gentleman accepted my phone promptly, I'm not sure what was done but it works just as new! I was hesitant I needed a new phone, but whatever they did fixed my back camera and volume controls. Would definitely recommend, reasonably priced services and great management! read more

Don't bother making an appointment. They will still tell you they have to keep your phone for 24 hours. False advertising everywhere stating 2 hours. Especially looking at other reviews this has clearly been a problem. read more

They were able to fit us in quickly, the drop off process was super easy and the repair was done much earlier than quoted. I thought the price was very reasonable as well! read more

Called ahead about a iphone locked out by icloud password being lost. Was told no problem bring it in 25 dollar fix. Arrived the next day and was told they cant fix issue for me. Store associate claimed i have only one choice and that was to send it into apple. Wasnt happy for wasted time and gas especially when I called ahead with a specific question and specific problem. Make sure you stress to whom ever answers the phone so they dont have a miscomunication and accidently waste your time as well. Two thumbs down for this store. read more

Very disappointed. After making an appointment at a specific time two days in advance we showed up for an iPhone screen repair. Unfortunately we were told it would take 27 hours!! When asking about the appointment we were told that was only so they knew when the phone was coming in. Very deceptive and a waste of time. We went down the street to Batteries Plus and the job was done in an hour. read more

I have mostly dealt with the manager, Shirlee, and she has been knowledgable, kind, generous, and very helpful. Geneva is lucky to have her and the business itself! Thank you! read more

My Samsung Galaxy S8's battery started to fizzle. It was over two years and old and would not hold a charge. I called the Geneva store and was quoted a price of $120.00. Their website said the repair would cost about $60. I asked the salesman why the discrepancy in the price. Why would they be charging me double their website price? He said it was the price of the battery. I suggested that they change their website price to reflect the actual cost of the replacement. He said they couldn't do it on the local level. Bait & switch? I'll be going elsewhere. read more

Most friendly and helpful group ever! I will recommend them to everyone! Ran my phone over after I dropped it in the toilet & they fixed it right away! Thank you SOOOOOO much! read more

Came here a few times to get my Iphone screen fixed and the team always did a professional and fast job, plus they price match which is amazing. The guys working up front could always fix my phone same day and in just a few hours. However, I took my phone in about a week ago to fix a broken mute button and my battery. Unfortunately they have broken my phone even more, to the point that my wifi and bluetooth are now broken and my mute button still isn't fixed. The store manager has been nothing but a nightmare and made the situation worse. When I asked him to find a solution to my problems I ended up on a 20 min phone call listening to him talk about his medical problems and how he spent the prior day in the ER (wtf). Bottom line, The tech fixing my phone was unfortunately careless and dinged one of the wires causing this whole mess and the management at this store is atrocious so they will leave you stuck between a rock and a hard place. Take your devices to geek squad or the apple store and save yourself the hassle. read more

We have used UBreakiFix twice for problems with our cell phone due to dropping. The screen on one shattered the first time, they replaced it within 1/2 hour and the service was excellent. The second time, we had a drop in the water and it was waterlogged. Again, the service was friendly and fast. The phone was ready to go with in 8 hours...thank you! read more

Great work and excellent customer service. Jeff was very polite and attentive to my needs. They successfully resolved my problem, and did so in a timely manner. I will definitely use them again if I encounter a problem I can't fix myself - they are honest people. read more

I had dropped my iPhone and shattered the screen. Called these guys and explained due to medical condition I could not come in to the store. They took all my info over the phone and told me they would come out to the parking lot and pick up from my car. Was repaired within 24 hours at a very reasonable cost and they hand delivered it to me in the parking lot when it was done. Great job guys. I will definitely use you again and recommend highly. read more

Any business that will extend their hours for you is worth recommending!!!! And great work to boot.

Wow. Incredible service from Donny. He called several times throughout the day to update me on the status of my computer evaluation. Got it working and did a virus and malware scan for free (because there weren't either on the computer, and they only charge for removal/clean-up). When they say free evaluation, they mean it. Will definitely use these guys for any future repair needs. read more

This place is the best! Their service is incredible, the people are wonderful, you never feel like you just got scammed. I have had my daughter's phone in their too many times, and I have always been extremely pleased with the service! Can't say enough- I love this place, especially in a time where customer service really doesn't exist much anymore, they get it! read more

My daughter took her iPhone 5 here after she dropped it and shattered the screen. They replaced the screen in less than an hour and even gave her a discount off of a better case. Highly recommend!! read more

I would definitely come back here again in the future. Not only are their prices reasonable, but the service is great too. Thanks guys! read more

These people are amazing. I had a Ipod Nano that the power button was broke. They tried and tried to fix it. When they realized I just had a problematic Ipod they replaced it. They stayed at the price quoted and I know they had to have lost money on this deal but I know I'll be a customer for life. Thanks guys! read more

Went in at 3 to get the glass replaced on my S4 and was out by 4. Brian was friendly and knowledgeable. Always nice to work with a pro. Highly recommend this business read more

I had two items repaired by this company. Dell laptop screen and a Fire charging port. Both jobs were done in a timely and professional manner. I highly recommend UBREAKIFIX Geneva. read more

I took my daughter's Samsung Galaxy S5 in for a problem with the camera and the cute repair guy fixed it within 5 minutes. He said that since it was such an easy fix he wasn't even going to charge me. He was friendly and professional and I will definitely be going back for future any repairs! read more

I took my iPhone 6S here because there was condensation built up under the camera lens and it was making all of my photos blurry. I just bought my phone less than 6months ago and happened to buy the 128GB, so it was expensive and I was nervous. Took it in at the end of a work day so I left it there over night and I picked it up within 3hrs of this place opening the next day. They took it apart, cleaned out all the water, and checked for other water damage but there wasn't any (I got super lucky!). They labeled it as a diagnostic check and fixed the problem for FREE! My iPhone works perfect now, the staff and service were great, and it didn't cost me a dime! Super professional and very helpful, I highly recommend this place for any electronic issues. Don't put it in rice, take it here! read more

I love the service and speed of this store. I'm a repeat offender and I can rely on this store to help get me back online in no time flat! Great service with a smile! We need more stores like this. 10% discount on return business. Yes all the way! read more

My daughter broke the volume button on her cell phone and was losing her mind...we went to T-Mobile and they couldn't fix it so they suggested this business. I had never been there and was honestly expecting to get gouged, I was totally wrong. The sales person, Adam, was able to fix the button in just a few minutes for no charge. I will be back for any future needs, great customer service- thank you!! read more

Friendly service and professional! Handled in a timely manner also. Nice location in the Geneva commons:)

Came in as a walk in with a broken phone that was 1 day old. the plasma had been damaged. They had the phone repaired within an hour, Worked perfectly. I could not have been happier with the service and the quality. read more

It sounded like a good idea. But it wasn't. I should have just paid the $200 for a replacement from Apple. My screen on my iPad broke in the top corner. The screen still worked as did everything else but I wanted the screen fixed. They were able to put a new screen on, but my iPad will never be the same. First of all, the smart cover on/off function doesn't work anymore. To get iCloud to work, or to connect through USB I've had to turn my ipad off and back on. I've noticed that I commonly have to shut it down before some things will intermittently work again. Such a pain. read more

I've taken my iPhone 6s in for repair 3 times. The first two times they fixed the phone for free even though they could have soaked me. When they repaired the glass on my iPhone, it was done quickly for a reasonable price. I love this place. read more

Fixed my phone same day but wasn't ready when they said it would be. I had an appointment but still had to wait in line to drop off my phone. Need to develop a better process for dropping off equipment when an appointment is made otherwise what is the point? read more

Fixed the cracked screen on my iPad as well as some dents. Work was done in a day and looks like new.

I accidentally spilled liquid on my macbook air, I took it there and as promised after 24 hours they completed their diagnostic, they gave me their plan on how to fix the issue, a day later they called me back and they got my laptop running again, however it appears that the keyboard was still having issues so they, after the replacement part came and opened the laptop again they were honest enough to let me know that they did not need to replace the keyboard and additional cleaning from the water damage was just needed and that should be covered by the initial cost since the keyboard was not replaced. I will recommend them to folks that needs assistance with their "gadgets" for sure. Thank you for fixing my laptop!!! read more

Great service. But over pricing. I recommend cartage world, because if I spent 150$ glass replacement on a iPad to be fixed at ubreakifix, it would be 60 dollars at cartage world. And it's about a mile away from ubreakifix, and it's on Randall. read more

i had them replace my cracked screen on my ipad. Service was good and it came with a 90 day warranty. But, after 90 days (122 days to be exact) the screen would not respond to touch and it would start typing things on its own. I called to see what they could do and basically I would have to dish out another $150 to replace the screen, again. Instead I took my ipad to a different vendor. The vendor stated the screen was replaced correctly except the new screen material was generic and that's why it was malfunctioning. This new vendor replaced my screen for FREE and I have not had any problems with it. It is now going on 1yr. read more

Super quick service and 90 day warranty on a cracked screen. Had to bring it back today because there was an issue with my camera and Mark helped me out with no wait and no charge. Amazing service! This group is consistent, friendly and helpful. Would recommend! read more

Brought in my 3 year old IPad with a broken screen. Repair went well and looked great, but.... screen cracked again with no one in house knowing how that happened. I examined the screen and the replacement appears to be inferior quality as I can now see how cheap the replacement screen was (took no effort at all to crack more of the screen) and probably put blame on someone innocent of the crime. Bottom line, buy a new one or try having it repaired by a store using better quality repair products. read more