I was scheduled to have shoulder surgery and we checked in about an hour an a half before the…read moresurgery and the receptionist was super cool and we found our she was going to San Diego, so we gave her all of our tips and tricks. The they brought me back into pre-op and my nurse Nicole was AMAZING and they put in my IV and my anesthesiologist came in and was super cool, Dr. Potter. Then I don't remember much after that, except waking up in the recovery room and they decided to keep me overnight. The night nurses were great and I had a breakfast sandwich for breakfast, which was actually pretty good. I did some PT and OT before checking out and they were both fantastic. A great experience overall, with super caring nurses and doctors.

HORRIBLE experience! Would definitely not recommend and in fact would change my insurance rather…read morethan go back there! I had a 10 hour cervical surgery on a Wednesday and got to my room at 8:30 pm. The next morning (Thursday), the discharge nurse came to talk about releasing me on Friday. I told her my pain was not under control. They did release me at noon on Friday because I passed PT and OT and "upped" my Oxy for pain management. (I really felt like I was being kicked out, and was not given enough information on what to expect going forward.) My pain shifted to my back on Saturday and I ended up in the Methodist ER for 6 hours. They just gave me the same pain meds I had been prescribed and wanted me to take an MRI. I couldn't even lie still I was in so much pain. At 2am, we just walked out without any resolution. It was also a HORRIBLE experience.

In the past week, I have had to take both my children to this emergency room. The doctors at both…read moresides were incredible. The registration process was fairly seamless, and the doctors were kind and focused on my children's experience. When we took my youngest child, it was a little bumpy, or than when we took my oldest last night. However, in both instances, the doctors were beyond excellent. The nurses were kind and responsive as well, but the bedside manner of the doctors was what stood out this trip. One concern I do want to notice is that there seems to be a glitch in their medication ordering system, which did not permit the nurse to get the medication needed within a timely manner. Apparently, this has been going on for days and the health staff have brought this forward for internal review multiple times. I hope this gets fixed as it does. Sit back there a patient's healing process when medical providers have to wait for medication.

I was seen at Riverside for the prenatal care and birth of my baby who spent considerable time in…read morethe neonate intensive care unit. I was seen by Molly S. She was an CNP- NURSE PRACTITIONER but she kept giving an impression that she was a doctor. a doctorate of nurse practitioner is not a DOCTOR, it's a level of education for nurse practitioner. She was arrogant and dismissive of concerns I had and was RUDE AS HELL. Never again will i be seen by her. The other nurses I encountered were great, Molly was awful.

My husband is 79, just moved from 11 years in Florida to Mn in January. Terrible healthcare in FL!…read more Zero annual physicals zero cardiologist. So 3 weeks after the 1600 miles he drove in 3 days ( fl to Mn), he had a MASSIVE heart attack right in the office ( 5 minutes fr HCMC ER) of our 25 year primary care doctor! WHAT luck! So in 10 minutes of the EKG test, he was in the ER!!! After 3-4 hours in surgery, one surgeon came out and said," his main artery in the rear of heart was 95% blocked and he would have survived for only 90 minutes... we put in two stints". HCMC ER is nationally rated as " the top ER Level One trauma center and number one in the entire Midwest ". Level one means they can handle anything - - gun shot wounds to head, chest, stomach the most deadly spots, falls out of buildings, MASSIVE car crashes, etc etc. My father taught biochemistry 40 years in a NYC med school and taught us how to care for all others in any situation. My husband post surgery, was hospitalized in HCMC for 4 days and entered their special Cardio Physical Therapy Program = 3X a week/full hour/for 3?months!! The hospital stay was outstanding in ALL respects. The nurses were attentive, and the post heart attack education done by a special doctor was SO excellent... my husband who has been a heavy smoker for 68 years... COLD TURKEY stopped smoking immediately. HCMC's post cardio physical therapy program is Rated NUMBER 1 in the Twin Cities. We agree 100%. First the 4 physical therapist's take your blood pressure and sugar/ glucose level every 15 minutes during the hour session. All of them are joyous, effervescent enthusiastic warm caring GENUINE folk! Just love them all! They play low, any kind of music you want and LIFT your spirits with their laughter. This is a major major reason why my husband recovered so completely. (And he contracted the same deadly pneumonia that killed the famous race car driver after just 5 weeks in physical rehab) We are most most grateful for this rare rare team of great folk.

There's an ER doctor here who should not work in the hospitality industry…read more Beyond disturbing

I have to go to the cancer clinic and all of the staff are so wonderful there! The 5th floor is…read morevery nice and the staff are so friendly I enjoy seeing the staff there!!!

My husband went to the Emergency Room at Methodist. When he shared his symptoms, he was…read moreimmediately taken to get a CT scan and admitted to the ICU. Two days later after he was stabilized, he was operated on for a subdural hematoma. A week later he was released to a temporary care facility. We could not have asked for better or more swift care.

I had back surgery last weekend and I was very pleased with the DR and nursing staff. They were all…read moreso friendly and helpful to me in my recovery. They all came right away when I called. I would definitely recommend the to others.

I'm in the hospital right now and I'm here for cardiology well they brought me up to a room let's…read morejust say is 880-08 I don't care I'm on warfarin they have to check the five or six time tonight so I'm not going to be sleeping good tonight and I'm here for cardiac surgery I've got two arteries that have a little bit of cholesterol and then they're very small so I have to have angioplasty I have to do a desensitation if we're aspirin thing and take it all day to see if it will actually not give me a rash or a sore throat which I highly doubt because I'm going to need Aspirin after this particular surgery everyday which is a bunch of crap and then they tell me tonight they're not giving me my diabetic medication they don't have it the doctor doesn't agree on giving it to me well my sugar was 124 and it's showed me to 144 right now and because my body is sitting here now it's 149 because my body is sitting here thinking that I have to eat something or they're missing something it's going to show up higher and higher it's about 250 to 300 and higher and then they're going to get their way they're going to stick me with a stupid stick pen and then give me insulin because that's the only way that they'll give it to me the South steaks the nurses the doctor that I'm seeing everybody is horrible and yeah this is a bunch of b******* so I'm going to sit there and show my sugar meter and say it's going up and up and off and it's flying up the way it's 149 now it's just jumped again and it's going to keep going up and I'm going to have to get Singapore and then have to get the insulin and it's really b******* I got 26 minutes left on my sensor before it shuts off completely and I will have no way to check my sugar or some being poked and they do my fingers and it hurts like hell and I'm not going to do this every day four times a day they're not going to get me here for four times a day and do 86 or a dozen sticks to my fingers that's not going to happen

Decent Care, Standard Wait time and decent security.Decent Care, Standard Wait time and decent…read moresecurity.Decent Care, Standard Wait time and decent security.

Went to the urgent care next door and they told me to go here right away. I went, and was then left…read morein a room for no less than 5 hours without being spoken to, besides someone who "wasn't a nurse" coming in when I pressed the call button and started swearing+yelling at me when I voiced my concerns. OBGYN doctor was a man, they didn't inform me. No one met and spoke with me, this man just came in the room after 5 hours, and 5 minutes later was operating. They only gave me ibuprofen 4.5 hours in, for an insanely painful condition. Awful hospital, awful staff, awful quality of care. I don't know why these people are nurses, I won't be back.

Had my first inpatient surgery and went into it looking forward to staying here as I had heard…read moregreat things about this hospital. I feel like I am a very easy going patient, I don't have high expectations but communication and cleanliness are my biggest things. I have had difficulties in the past with poor english speaking nurses and there is nothing worse then looking at junk on the floor and throughout the room and know I am stuck in bed and can't go over and throw things in the garbage, but shouldn't this just be expected. This experience was better then others with clear speaking nurses but the lazier nurses that left needle covers on y bed, garbage on the floor even my blood pressure couch just thrown on the chair so who moves that if I want to sit in the chair, I saw the thermometer dangling inches above the floor, I know they put covers on them but this is just sloppy. I need to share the name of the worse nurse I had B.J. I asked if someone would be available to help me take a walk after breakfast, repose...oh sure, so after breakfast ask for help and am told maybe after lunch, then asked after lunch and was told well your going to be going home today anyway so no walk. Then learned I am going to be discharged today, great news until it wasn't. 3 hours later am told that the hospital pharmacy filled my prescriptions that I would be going home with, but now they are closed (2:30 Sunday afternoon) Because of this my home pharmacy could not fill them as they had already been filled. So I am told I have to stay another night. Seriously? So ok, guess I will be going home Monday so Monday morning Dr comes through for morning rounds and I am told it will probably be after lunch until discharge, ok so repeat of Sunday I ask for a walk after breakfast (Physical therapy) I was told yes, someone would be in soon, 2 hours later asked for a walk again and am told we are bu8sy and you are going home today anyway. I was shocked!!! Isn't this a good thing that I am wanting to get some PT in. So finally about 1:30 nurse comes in and goes over discharge paperwork. Ok got it all covered calling my fiancé I am ready to go, then I look over the paperwork and see I am scheduled for a brain and spine appt then next page I see they have me on gabapentin, I hate that drug and nobody talked to me about adding it. Then look closer and see oh here's the problem, my name is now Cynthia. Now I am very concerned and just need to get out of here before a bigger mistake happens. WOW Hospital is where you need to have 100% trust. Pretty scary knowing that I put my trust in this place.

An amazing hospital, very thoughtful and very informative, the entire experience was like checking…read moreinto a 5 star Luxary Hotel. We had a baby girl delivered in Maple Grove delivery and labour center by Dr Thayer, nurse Maddy where so incredible even with a little complication as baby gurl was 8lb4oz got a little stuck coming out which they quickly massaged her out. Thank you for brining suck a little bundle of joy into our lives. In the family care centre we checked in with nurses Ashley, Cassie, Maddy, Courtney looking after us 24/7 they where amazing nurses and very attentive and knowledgeable. We were truley blessed to have such incredible nurses looking after our baby gurl, I can strongly say they best nurses and Dr I've ever had looking after our birthing and this is my 3rd child. Thank you again to Dr Trayer, nurses Maddy, Ashley, Courtney and Cassie truly are a great credit to the Maple Grove Hospital labour and delivery family center. MasterChef Eoghain ONeill

Worst hospital experience. EVER…read more Between my parents, children and us, I have been to almost every hospital in the metro area. Multiple times. First time at United and would never go back. My husband's surgery was scheduled and then changed 3 days before surgery to a new day. The afternoon before surgery, the time was pushed back. Upon arrival it was pushed back. Then the surgery was still another hour later. It had to do with surgery room availability. If you are on My Chart, they send a lot of text messages. Most with very little information. One of them said to take normal meds on the morning of surgery with 2 sips of water. When we arrived, the nurse was upset that my husband took a particular med. He never received a pre-op phone call to discuss. Very strange. The surgery started late so I was left waiting in the surgical area for hours. They have an electronic board with color coding to tell you where the patient is in the process. They will also text you very brief messages that are generic. The board finally showed that my husband was out of surgery and so I packed up my laptop and waited for the doctor. I wasn't sure if they have a consult room or just come to you. No consult room. No one came. The person at the desk disappeared and never came back so no help there. I had to use the restroom but held it because no one had contacted me and I didn't want to miss the doctor. By now it was 4 hours post-surgery. I flagged down an employee walking down the hall and explained the situation. They said they would go to the surgery center and have someone contact me. 45 minutes later the center called and said my husband had been having some issues and they were waiting for a room to keep him overnight. The doctor finally came more than 5 hours post-surgery and apologized. It still was another hour for the room. By now it is after 7pm. My husband hasn't eaten in over 24 hours and is hungry. But the kitchen is closed. No one cared to ask if he was hungry while waiting for the room. He didn't have any dietary restrictions. The nurse finally brought him a cup of ice cream after 8pm. They also don't provide Kleenex, a toothbrush or toothpaste. Huh??? The next morning, the PA said he could go home soon. We waited, and waited and waited. The nursing staff disappeared. We finally buzzed them. We sat for 3 hours. Apparently they decided to fill the meds and were waiting. Here is the crazy part of that ... 3 of the meds were Tylenol, Advil and a stool softener. All of which we have at home in brand names vs. generic and they charged a lot. But the strangest part is when he was finally ready to go, they said he could leave. Did he want a transport downstairs? It could take another hour. Every hospital has always made us ride in a wheelchair due to liability issues. So we walked across the street to the parking ramp after surgery in the abdominal region. What??? The cafe is open shorter hours and the chicken enchilada special was very poor. The parking ramp (blue) is undergoing repair and is somewhat scary from a structural standpoint NOT recommended.

Staff was great! They took the time to personalize and talk to me about they're discoveries from my…read moreCT Scan- I didn't have a terrible time, although the vagrants that were there were a bit sickening for making they're own business an entire ER waiting rooms business- it seemed!?- everyone is already going through they're own-ITS THE ER- so why not just show some class more than broadcasting your issues for the world to hear- in the ER? LGBTQ-pick a new stage to gain sympathy please? Or else just keep a bit quieter esp in the ER? Thanks

Great facility. The…read moreDR's are great and always very helpful. If you need care there are the place to go in the west metro!

If u have a real emergency, go to a real hospital emergency room. This place is a glorified urgent…read morecare. They have many students and pas working here. My hubby with stroke symptoms was left sitting in the waiting room for 20 minutes. A stroke is an emergency. The guy at the desk trialing was not an RN. I think he was an emt. I told him my husband was having stroke symptoms and he said to have a seat. He either was not listen ing, or did not know what a stroke even is! BTW. Husband did have a stroke. Will never go here for a true emergency. Also. The staff is really rude to top it off.

My father passed on Sunday, September 2, 2018, after experiencing a heart attack during a physical…read moretherapy session. He stopped breathing and suffered brain damage from a lack of oxygen. When the EMTs arrived, they physically stabilized my father, but they didn't arrive at Robbinsdale North Memorial until an hour later. He spent a few hours in the ER, before being transferred the hospital's Intensive Care Unit. Upon hearing the news, I took the first flight back home and arrived around 1 am to see my father in the company of my shaken mother and a couple family friends. I wrapped my arms around my father when I first saw him, and then cried an ocean into his chest. It was the worst day of my life. I'll never forget it Two of the three nights, I slept beside him on a six, maybe seven-foot long vinyl couch where I saw countless physicians and nurses enter and leave throughout the night. They see this so often, I'm sure: Families in pain as a loved one slowly withers away. I never saw any visiting hours posted anywhere. Even if they did exist, though, they knew that they wouldn't apply to me. I love their staff. They never complained, eye-rolled, or seem annoyed when I asked for assistance. When I did ask for extra chairs, blankets, and general assistance with my father -- they did everything I asked, too. I also saw them carefully take care of my father with respect. Every two hours they moved him, so he wouldn't develop sores from staying in one position too long. Even though he no brain activity (known following the first CT scan), they still asked him for permission. I appreciated that. After learning that my father no brain activity following the second CT scan, I spoke to one of the doctors who suggested I remove my father's off of life support. And I did. Once he passed, and the waves of crying subsumed, the head nurse at the time came over to me and handed over several viles with my dad's heartbeat printed on it. I was so touched. I know this hospital has a good number of mixed reviews, but I genuinely thought they did an outstanding job taking care of my father. A time when I felt absolutely emotional wreck, they did their best. I did think they could've done a better job with providing me more information once I arrived (like who were all the staff touching and moving my father), but I won't hold that against them. I'd recommended Robbinsdale North Memorial Hospital's ICU to anyone, but I hope you never have to experience what I did. Other tidbits: * You can buy validated parking tickets in the gift shop ($15 for five). I don't recall the rates, but it'll save you much more money. * Nothing to rave about their cafeteria. * Hospital isn't in the best neighborhood.

The good, nurses, doctors and all sides were super nice. They managed my pain well. But I noticed…read moresome things that disgusted me on the last day. Room N538 Poop on the tiles and the all under sink,, blood sprays on the ceiling and the floors were sticky and nobody cleaned my room.the entire 5 days. I've never seen a hospital as dirty as north memorial. So staff is great, but you could be sicker from the lack of a safe clean environment