The quality and service of Gung Ho makes me love biking even more than I already do (which is hard…read moreto imagine). The mechanics communicate clearly with every step of the service process.... They are always transparent with the work they recommend and perform and they do what they can to save me money, while balancing long term needs and health of my bikes. For example, I took my mountain bike in to get a new fork bc I jacked it up in a crash. They could have sold me a new fork, but instead they did a little research and suggested I get the fork serviced instead. It saved me about $500. I would have been none-the-wiser. I've been to other bike shops where the staff are "dudes" that only want to talk to hardcore cyclists. This is NOT the case at Gung Ho - they truly live their mission of "More Butts on Bikes More Often". Regardless of you ability level or experience, Gung Ho wants you to enjoy biking and will meet you wherever you are at. The staff is caring, patient, and fields all questions with compassion.

JC is amazing and understands who I am as a cyclist. Never upsells me or sells me something I don't…read moreneed. I've been coming to him for over 15 years.

If you don't have $1000+ to spend on skis or advanced knowledge of skis, boots, bindings etc. go…read moreelsewhere. Owner acts like beginner skiers are beneath him and is extremely dismissive. Purchased a brand new pair of ski boots from him, and when he suggested a pair of new skis and bindings for about $800, I told him that I was going to look around for a good used pair since I was just getting started. His response was to heckle me for buying used and then once again commenting that I should've been buying new skis as well when I was checking out. His son who works at the shop was much more approachable, but if you're a beginner or looking for an affordable pair of skis, go anywhere else

ABSOLUTE BEST SKI SHOP IN PA! Very professional and knowledgeable service. Max was very attentive…read moreand helped me find everything I needed! This store has an incredible selection of ski and snowboard gear. If I could give 10 stars I would! Thank you, Outfitters!

I recently took my mountain bike here for an overall tune up and to have the fork repaired. The…read moremechanics were very friendly and professional, and the bike was done right when they estimated it would be. I took it out for a test ride and it felt like I was riding a new bike instead of one I purchased over ten years ago! We also have purchased two bikes for our kids from the Common Wheel community center on King. The bikes are great quality and buying them refurbished made them affordable for us. We paid big box store prices for far more superior bikes. The Common Wheel is well worth supporting just for the quality of products, services and employees, but they go above and beyond and offer amazing programs to our community. It's great to have a local shop that empowers the city through the power of bikes! Truly a special, unique, quality bike shop. Thanks for all you do Common Wheel!

During my walk I stopped by the store due to a humorous sign in regards to dogs. I went in to check…read moreit out and discuss the options inside. After some cordial greetings I began to explain the type of bike I had (hybrid) how I road and the types of terrain I had ridden. I even gave some brand names I was familiar with, bike knowledge etc, and I also told him the price I had spent on my last bike ($$$) What's the first option he shows me, the cheapest, basic bumble gum bike in the store. I said, in no way In any thing I just said, would this type of bike suit my needs. He then showed me the 2nd cheapest option, which had not one of the options I was looking for in a bike. At which point I was confused but then it was clear. This guy obviously made assumptions how much I can spend, based on how I looked. It did not matter how much I explained my needs, or my experiences with riding so that I can locate the right bike. Besides blatant prejudice the store has little selection and no tangible way to provide the riding experience necessary when choosing your next bike (comfort, safety, feel, etc) due to the downtown location. You really can't test ride the more rugged options, which doesn't matter much, because the options are slim. I was hoping to support this small biz because of the mission with 2 purchases for my sister and myself. I'm happy to have avoided supporting this type of mentality.

7 minutes!!!!!!…read more That's right from the time I walked in the door, handed the wheel to the staff and explain what I wanted, he handed it back to me with a new tube installed, inflated and I paid the bill it only took 7 minutes till I was walking out the door!! The total bill was very reasonable. As fast as these folks work they would be a great NASCAR pit crew!!

This shop is great! Very friendly and knowledgeable staff. Randy and Adam went above and beyond to…read morehelp me out. I purchased a used Trek road bike and by the time they completed the tune up it looked and performed like a brand new bike. They offer a nice selection of quality new bikes as well, to include lots of top brand accessories. Convenient location and ample parking as well! I'll definitely be back for future needs and highly recommend this shop.

I've been shopping here for 15 years. Great help, good merchandise,…read moreand very convenient to Lancaster. strongly recommended.

Way better than outdoor don't waste your time with those fools go here for quality and safetyread more

Eric and the crew at Holmes went above and beyond with this latest service on my TREK Marlin 7…read more After some new parts(rim, grips) and adjustments to other older ones(brake bleed), my bike is crazy tight and parts(old cassette) look like new. The whole vibe of riding it is WOW, Thanks

HOLMES is the best bicycle shop on the East Coast of the USA. It has new gear for your entire…read morefamily. At HOLMES you will find a bike ready to be charged or peddled manually for any situation. Including commuting from home to work or riding for fun into town and city. If you need your bike worked on the professional service at HOLMES will cater to your every need; all-be-it. HOLMES is always selling at the most reasonable price or sale and will never over charge you.

This team cares about your biking pleasure. Super knowledgeable, super helpful, never pushy!…read more I have four bikes from them, keep going back! If you're a Trek or Pivot aficionado, go here! Tony, Mike and Dan will hook you up!

Went in to get a lower end bike fixed. I get it it's a bike shop and they sell and fix more…read moreexpensive bikes but I was trying to get this bike through the last few weeks of summer for my child. I explained the issue. I know they were short staff and it was busy , my plan was to drop it off and pick it up whenever he said it was done (I was cool with a few days no biggie). Pretty much told me it wasn't worth fixing it's a cheap bike and I should use it for parts. I'm well aware the bike was cheap. Didn't give me a price so I could make a decision myself and it honestly felt as if he just didn't want to be bothered and had better stuff to do. No problem I was in the market for a bike for myself and my wife in the near future. Had no problem spending several hundred dollars. Will never come back to this place buy anything from here or have anything serviced. This is my second and last unpleasant experience here.

Not sure if they want to be a bike shop or ski shop? I thought being World Cup Ski it would be…read moreeverything skiing which they had limited items and seemed to be overwhelmed with people since it was not long after are first big snow for the area.

Lee (owner) and his team give consistently thoughtful, personal, and truly expert advice on all…read morethings skiing/boarding and biking. Inventory selections are wisely chosen and fairly priced. Staff are positive and welcoming -- and so is the adorable shop dog, Finn! This is a longstanding local business of great repute, and rightly so.