What a great customer service oriented business. Great service and very reasonable prices…read more This is now my go to e-bike dealer!

STAY FAR AWAY IF YOU NEED REPAIRS. Not being a local, I was shocked at the condescending,…read moredismissive way I was treated. They refused when I asked, to even describe what "repairs" they did to my bike. I tried calling them and was hung up on several times. I had to find out later FROM MY BANK when I stopped payment, the mistruths they claimed about my bike and the state it was in. They will fix things that don't need fixing, and dismiss your requests for legitimate repairs. ME: The front caliper is sticking. The left pad is pressed against the rim when I squeeze the brakes, it's literally visible. GOODY: There's nothing wrong with it. JENNIFER: The bike was "extremely" rusted. ME: The bike was always kept indoors and has ZERO rust having been constantly maintained. Afraid to use my bike, I took it to another shop outside of Philadelphia where the owner went through every test and detail with me as an honest repairman should. Stay away from Green Mountain Cyclery.

My wife and I had just completed a bike ride a across the country, but still have several bike…read moretrips planned before we return home to California. My wife's bike was making a clicking noise that was driving her absolutely crazy. We had gone to a local bike shop (nicest guy), where the mechanic diagnosed it as a shot bottom bracket. Unfortunately/fortunately he didn't have the part. We then went to Hush Money Bikes hoping they might have the parts we needed. Once there we were assisted Chris who listened to my wife's explanation of the issue, as well as what we'd been told. He then very systematically started testing and ruling issues out. It turned out to be an issue with the seat post (yes, really). He had it fixed quickly, and at a very reasonable cost, especially compared to what a bottom bracket would have run. Also I personally would never have thought it could be the seat post!!! One other thing we both appreciated was that Chris test rode the bike, I've experienced a lot of shops that will have you do this. All in all it was a great experience, and my wife lives her bike again!

Hush Money bikes is a special place. The team here is very knowledgeable about various cycling…read moredisciplines and clearly love what they do. They don't want to sell you a bike, they want to sell the right bike for you. That doesn't always mean the most expensive option. I've heard people complain about pricing but I always feel like I get a great value. I knew very little about bikes and cycling and they havd always been patient and kind when explaining things. The crew here loves the sport and want you to as well!

amazing customer service. Thank you guys so much, I called about shipping my bike to another state…read morefor a race and they were so helpful to talk through all my options. This has been stressing me out so much. I haven't been to your store yet but now I know where to go. Thank you !

I'm not really one to leave reviews but when I have an outstanding experience I want others to…read moreshare it. Matt and team were outstanding! I got really personalized service in helping me choose a bike, and even better when I picked it up. Matt took the time to go over everything about my bike with me. I left feeling confident but knowing I can call them if I have any questions. Friendly, easy going guys who love what they're doing and it shows!

I used to ride a regular trail bike but dye to health issues I wanted to check recumbent bikes. So…read morewe made the trip to lancaster recumbent. I am so glad we did. I did some research and thought I had my bike picked out. After talking to Diane Sara and I think Chuck and trying different bike. I actually bought a different bike and it was used in great condition so it was a little cheaper and I was able to get some accessories. I love the bike and can't wait for my biking adventures to start again. Everyone was super friendly, and very knowledgeable. Now my husband wants one and we will definitely be going back. Also we loved the dogs at the shop. Thanks for all your help.

I was riding the Northwest River Trail on my bike several times a week. It was getting to the point…read morewhere it was not enjoyable any more because of the saddle-inducing pain. Along the trail in Marietta is a signpost for businesses in town including Lancaster Recumbent. My wife has always talked about recumbents so we visited the shop. We took a test ride and ended up getting a Catrike Villager for her and a Trial for me. Sarah was very helpful in every aspect of the purchase. Scott showed us how to load the trikes on the Alpaca rack we purchased. It was a great experience that you don't get much these days. Just a great family business. We got to test the trikes and the rack on a trip to our cabin in Potter county. We are near the Pine Creek Rail Trail and broke in our trikes there. What fun! And no pain! My wife has a knee replacement and the other one needs done too but riding the Catrikes is pure bliss.

I recently took my mountain bike here for an overall tune up and to have the fork repaired. The…read moremechanics were very friendly and professional, and the bike was done right when they estimated it would be. I took it out for a test ride and it felt like I was riding a new bike instead of one I purchased over ten years ago! We also have purchased two bikes for our kids from the Common Wheel community center on King. The bikes are great quality and buying them refurbished made them affordable for us. We paid big box store prices for far more superior bikes. The Common Wheel is well worth supporting just for the quality of products, services and employees, but they go above and beyond and offer amazing programs to our community. It's great to have a local shop that empowers the city through the power of bikes! Truly a special, unique, quality bike shop. Thanks for all you do Common Wheel!

During my walk I stopped by the store due to a humorous sign in regards to dogs. I went in to check…read moreit out and discuss the options inside. After some cordial greetings I began to explain the type of bike I had (hybrid) how I road and the types of terrain I had ridden. I even gave some brand names I was familiar with, bike knowledge etc, and I also told him the price I had spent on my last bike ($$$) What's the first option he shows me, the cheapest, basic bumble gum bike in the store. I said, in no way In any thing I just said, would this type of bike suit my needs. He then showed me the 2nd cheapest option, which had not one of the options I was looking for in a bike. At which point I was confused but then it was clear. This guy obviously made assumptions how much I can spend, based on how I looked. It did not matter how much I explained my needs, or my experiences with riding so that I can locate the right bike. Besides blatant prejudice the store has little selection and no tangible way to provide the riding experience necessary when choosing your next bike (comfort, safety, feel, etc) due to the downtown location. You really can't test ride the more rugged options, which doesn't matter much, because the options are slim. I was hoping to support this small biz because of the mission with 2 purchases for my sister and myself. I'm happy to have avoided supporting this type of mentality.

Best bike shop ever! Tim, serviced my bike and got it working better than ever. He's very…read moreknowledgeable, friendly and I could not believe the price, he's very affordable. If you have a bike, need a bike, have thought about riding on the trails that are all around. Tim, will fix you up with the perfect fitting bike. I will be sharing this place with friends, family, neighbors and strangers. Many Blessings to you and your family

Took in a bike I had bought used to have it tuned up and cleaned. It ended up being like new…read more Owner helped me choose a helmet and accessories. Adjusted bike to fit.

This team cares about your biking pleasure. Super knowledgeable, super helpful, never pushy!…read more I have four bikes from them, keep going back! If you're a Trek or Pivot aficionado, go here! Tony, Mike and Dan will hook you up!

Went in to get a lower end bike fixed. I get it it's a bike shop and they sell and fix more…read moreexpensive bikes but I was trying to get this bike through the last few weeks of summer for my child. I explained the issue. I know they were short staff and it was busy , my plan was to drop it off and pick it up whenever he said it was done (I was cool with a few days no biggie). Pretty much told me it wasn't worth fixing it's a cheap bike and I should use it for parts. I'm well aware the bike was cheap. Didn't give me a price so I could make a decision myself and it honestly felt as if he just didn't want to be bothered and had better stuff to do. No problem I was in the market for a bike for myself and my wife in the near future. Had no problem spending several hundred dollars. Will never come back to this place buy anything from here or have anything serviced. This is my second and last unpleasant experience here.

Huge shout-out to The Cycle Works! Coming in for some cycling in the area, my front hydraulic…read morebrake would no longer hold fluid. Despite their usual workload they were able to turn the repair around in twenty-four hours and even stayed open a little later than usual so I could pick it up as soon as it was done. Can't say thank you enough.

I've purchased two bikes from here while living in town. The bikes were ok quality, and we paid…read moresteeply for them. The service was not the best and owners were rude, sadly. I'll gladly stick to era ski and bike shop or martins!