He gave me a price and had to pay up front. Used my credit card. Said my boots would be ready two days later in the afternoon. Called and let me know the work was completed. He replaced my heel covers, replaced the material over the heels and polished up. Great job and as promised. read more

This place performs miracles. I came in with a Louis Vuitton purse where the straps completely broke off since the hardware used was too heavy for the leather. I had no hope for this purse (that was rather expensive and poorly made). For only 15 dollars they fixed the straps completely. Looks brand new!! I am so happy that I can use this purse again. I dropped it off Monday and it was ready by Thursday. They work on shoes, purses, zippers, leather products, etc. I will be back!! Check them out!! read more

Ullrich Shoe Repair - Fixed straps. I wish I had the before picture to show. Looks better than new and I can use it again! - Shoe Repair Near Me - Pittsburgh, Pennsylvania

My daughter had cowboy boots that were very worn and needed soles and heels. I dropped them off and 4 days later they were done perfectly. In addition to the soles and heels, he had replaced worn leather pieces on the front of each, then polished them to look great. I mailed him back to her and she was delighted with the results. Great service! I'd recommend this place to anyone. read more

Couldn't ask for a better shoe repair shop! Conveniently located right near Fifth Avenue Place, this is a perfect location if you are downtown. The prices are very fair and the customer service is excellent! Shoes are ready the day you drop them off or by the next day. For the yinzer in all of us, there is also Stillers, Penguins and dem Pirates apparel to purchase :-) read more

Ullrich Shoe Repair - Shoe Repair Near Me - Pittsburgh, Pennsylvania

I had a boot emergency and my usual place was closed. My husband urged me to try this place, which moved here from Downtown. He used them regularly when he lived and worked there. I was thrilled with the "fix as you wait service". My boots look amazing and I was able to wear them for my meeting. Rex is funny and kind. This is a great addition to the area. Highly recommend!! read more

Ullrich is a small shoe repair shop that makes keys and sells all Pittsburgh local team apparel. Not much to the place it's a bit unorganized. When I came in the owner was in sell mode. He told me these were the cheapest towels in Pittsburgh, I need to buy a clear bag to get into the Stadium, that he's open on game day for all last minute shopping and on, and on, and on. I didn't like the feeling of being pushed into any sales, but with no tax on any clothing in Pittsburgh I thought why not pick one up. I really don't have any real reason to go back, I'm not a Steelers fan and if your asking why I bought a Terrible Towel, my Sister's Husband is a huge fan. Black and Yellow? No! Big Blue! read more

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Thank god for this man!! I almost killed my dog (not really, relax) when he chewed one of my brand new birkenstocks and I thought there was no way they could be fixed. My dog bit up all the straps until they were hanging off and even bent the buckles. I contemplated throwing them away but instead I figured I'd just ask the closest shoe repair store if they could be fixed. Enter in Ullrich. For $15 he rebuilt the leather and fixed all the buckles and no one would never be able to tell my super cute but horribly behaved dog chewed the shit out of them. And the best part is i dropped them off an hour before they closed Saturday afternoon and they called me Tuesday morning. LOVE that. Woohoooo I love me a good local family business. read more

My favorite shoe guy in Pittsburgh. Not only does he repair your favorite shoes but he basically can fix anything. Prices are great and he's super friendly. read more

Miracle worker. Genius. The guy here is amazing. This may be the best place on earth. I only recently discovered the fabulousness of having your shoes repaired instead of throwing them out. I walked in there with heels on that were so beat I was walking on metal rods (don't judge). He fixed them in about 10 minutes and they looked brand new. Yesterday I took my most favorite pair of boots, a unique pair of Steve Madden cognac leathers with rawhide ties up the backs, in with the hopes they could be salvaged. The boot heals were slowly breaking down. Not only did he completely replace the heels to look like the day I bought them, but he shined them all up all pretty and suggested a cream to put on them to make them last forever. He said they'd last 40 years. I said 'you, me and these boots are gonna be lifelong friends'. Best cobbler ever!!! read more

This place is horrible. The cobblers do not know what they're doing. You can get better service elsewhere for cheaper. I came to this place to get my dress shoes tapped and have rubber protection pads applied on the front half. There are logos on the bottom of the shoes and I told the cobbler to not cover the logos. The cobbler kept saying that he knew exactly what he was doing. In the end, I found out that he ground down half of the logo on one of the shoes and covered it with the rubber protection. Also, he smeared the black glue (used to apply the rubber protection pads) all over the bottom of my shoes. read more

I had a great experience here. I dropped off my Allen Edmonds black leather mens' shoes on a Thursday afternoon. They were in pretty bad shape. I lost a heel and had a hole in the sole. The uppers had quite a few scuffs. I talked to the friendly owner who said he could fix 'em up for $65. Helluva lot cheaper than new shoes. That's why I bought shoes with leather soles in the first place. Pay more upfront. Lower cost of ownership long term. But it is important to find a reliable cobbler. I found one. He did a nice job and they were done on time. No negative issues whatsoever. I will return the next time I need a shoe renovation. read more

Now I wasn't going in to get a shoe repaired. What attracted me to this store was all the Steeler gear in the window. They had just about everything, jerseys, t-shirts, hats and more. I was going to my first ever Pittsburgh Steeler game and I needed to look good. I had ran out of time to order a hat online and I so desperately needed something both functional and stylish to wear to the game and Ullrich's came to my rescue. I found thee cutest, warmest most perfect black and yellow knit mohawk hat and the owner sold it to me for $10.00. I am happy with my purchase and happy with Ullrich's for being there when I needed them. The hat looked great and was the perfect black and gold accessory! read more

People always look at me like I'm nuts when I tell them that I get shoes repaired. I guess the norm is to just throw a pair of shoes away if a heel wears down or a zipper breaks. But I get attached to shoes, so a good shoe repair place is a must-find for me in a new city. Ullrich's is awesome. The owner (I think his name is Rex or Max? Something with three letters, anyway) is very friendly and will chat with you all day if you have the time. They are reasonably priced (about $10 for a new zipper, less for a heel replacement). Usually an order will take about a week for them to get to, but if you need it right away and you ask nicely, they can fix something while you wait. I've had three pairs of boots repaired here now, and have been very pleased every time. Highly recommended. read more

I am really careful with how my shoes are handled. Every time I buy a new pair of shoes, I immediately have sole protection covered. This was actually my first time doing anything like this in the states, and I really wanted to go to a place that does a perfect job. At the shop I met Rex, whom he was very kind and friendly. Still, I was still skeptical about this shop so before I departed after giving my new pair of shoes I asked a one last final request to be EXTRA careful with my shoes. And guess what? He did an amazing job and I am really happy how he got it to be perfectly thin as I wanted. read more

Dropped off three pairs of shoes for soles and heels. In a few days they were done. Each of the shoes looked better than when they were brand new. They were all 10-15 years old. What's the message here? If you have good shoes and want to keep them, get your repairs done at Ullrich Shoe Repair. How did I learn about Ullrich? Larrimors and Johnson & Murphy both recommended the shop to me many years ago. Ullrich is the only shop I go to for shoe repairs. They are friendly, fast, accurate and reasonable for the exceptional quality of work performed. Note: the current shop's windows and shelves are filled with "non-shoe" merchandise. The counter is toward the rear of the store. Do not make a hasty judgement because of the window displays. I almost thought the shoe repair business had closed. Wrong! Visit. Your feet will love you. read more

Hey, they linked to my review on their website! Just click on News & Links and then on Customer Review http://www.ullrichshoerepair.com/newslinks.htm Like Steve Martin in "The Jerk" when he finds his name in the phone book, I guess I'm somebody now! All kidding aside, Ullrich's came in handy last week. I broke a heel and they did a great job repairing it. They've resoled Rick's shoes, repaired a tear in his leather jacket, and repaired one of my purses. We've always been happy with their work. read more

This shop, and specifically Rex Streno (aka the "shoe guy") is the best shoe repair if found in the area. He's on time and the repairs are perfect at a very good price. read more

Short story: the guy smeared the sole rubber all over the shaft of my boots, said he didn't do it, tried to clean it up and took out some of the leather's dye instead, and didn't give me a refund (I'd already paid). Moral the story: if you risk this dude, only pay him at the end after you check for damages. Long story below. Oh, Groupon, you've steered me wrong yet again. I have awful luck with service at places were I've used Groupons overall...hey, you put out a Groupon to bring in customers, not to be pissed when said customers show up for their discounts! basically, I think the cobbler screwed me because he was only making $5 for $40 worth of services. I dropped off two pairs of leather riding boots to get new heels. I had called and been given a quote of $20 a pair and was told that they still do same day service. I'd had a bad feeling about the place after I called for the quote and the guy I talked to the didn't know what riding boots looked like...He thought they had a spiked heel...but I had that magical Groupon to use, so I went anyway. So, I went. After some haggling (and after seeing I had a Groupon), the cobbler told me that my soles were "bald tires" and he had to replace those as well. So now we're up to $40 a pair. I said fine because I love these boots and they were quite expensive. I was told to come back after 2pm. Three hours later, I return. The cobbler finishes one boot immediately and hands it to me to look at. I'm pleased and say so. I pay. I'd brought my own canvas tote so I start packing up the boots as they are done one by one. And then I see it appearing on the remaining three boots...the brownish-black rubber from the soles is fingerprinted all over boot's shaft. Oh, hell no. Here's the play-by-play: Me: Uhhhh, I don't think this was on the boots before. [points to blobs] Front Counter Lady: I don't know, but you don't understand the process. It's not possible for that to happen. Cobbler: [Not even looking] Nope, I didn't do that. That must have been there. Looks like hair stuff. Me: [WHAT] Um, I'm pretty positive it wasn't there. [Get out my phone for the photo I took of the boots before dropping them off.] C: Nope, wasn't me, but let me see if I can get it off. FCL: [begins rant about how people are never pleased, etc.] Me: If you look at the shaft where it hits the sole, you can see that there are smears and splatters right there. So, it was not like this. C: What do you expect for same day service? Me: [now fuming] For you not to damage my boots that I'm paying you to repair. FLC and C: [Talking over each other. Alternatively making excuses about no one else offers same day and blaming me somehow for the shoddy work.] [C grabs another boot to clean off and I see that whatever he's using is making it worse by taking off the dye.] Me: Just please give me that back. I already paid and I don't want you to clean them anymore. C: You really should buy a de-salting and waterproofing treatment if you're going to wear them in the snow. Me: I don't wear them in the snow. Please just give me the boot so I can leave. C: Okay, baby. Have a nice day, baby. Don't advertise "While-U-Wait" if you're going to gripe and do a terrible job. What would have made me happy, you ask? If the cobbler had admitted maybe he had made a mistake, voided the $40 dollar charge (the other $40 was the Groupon), and offered to clean them properly for free. I would have even agreed to run the $40 charge again AFTER he'd restored the boot shafts. But, instead, he was a total jerk. Additionally, the woman "working" the counter had no clue about prices and had random friends using up all of the chairs for customers both times I was there. And both times, she ignored me for a good two minutes before screeching, "You need something?" Rude. FYI, previously both my mom and I had repairs at Ullrich's back when the older Calabrese gent was working and they were at the old location. The repairs were about 75% cheaper and the service was excellent. Honestly, I think my family started going here because of the Italian owner (I'm a quarter Calabrese myself), but I won't ever go back. Results: After applying a leather cleaning solution and using a leather shoe brush/eraser, some of the marks are up but the rest appear to be permanent. This is after 4 hours of scrubbing. Ugh. Pictures are posted of the damage for your viewing pleasure. read more

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I'd like to echo the advice of another commenter: do not pre-pay. I dropped off a pair of boots for salt removal, new heels, and a polish. I was very specific about the polish, because I wanted them to look nice. When I picked up my boots, I noticed that they looked very dull and there was still clumps of wax on them. When I pointed this out to the clerk, she took them back to the gentleman in the back (the owner, I think). He said that the wax hadn't been buffed off. He gave them a quick polish and took $5.00 off the price. If he had then returned the boots to me freshly polished and shiny, that would have been the end of it. The problem was he gave them a half-assed shine. After sitting for 3+ days with dried wax on them, a quick polish didn't remove much the dullness. When I pointed this out to the gentleman, he said he had done the best he could. Quite frankly, If that's the best he can do, he shouldn't be in shoe repair. I finally just gave up trying to make him understand why I was unhappy, because it was clear he wasn't going to help me, and he was becoming rude and unprofessional. I had made the mistake of prepaying. He had my money and had no more use for me. I think if I had owed him money, he would have taken my concerns more seriously, instead of becoming increasingly snarky and mean. I wish that I had paid closer attention to the other negative review about Ullirch's on Yelp (which also includes pictures) because it closely mirrors my own experience, both in terms of workmanship and customer service. The gentleman who owns the shop is sugar and spice when he's taking your money if you foolishly prepay, but quite unpleasant if you dare to complain about shoddy work. Personally, I don't mind if people make a mistake as long as they own up to it and correct it. It's when you're abusive about your own error that I take offense. If you do chose Ullirch's, do NOT prepay. read more

The owner's talent is on a par with the best craftsmen who work for all the top designers. I know because I was a regular customer at Jim's Shoe Repair in NYC until I moved here. I brought Ullrich my old Chanel slip-ons just to have him confirm that they were ready for the garbage. Instead, in just 2-days he transformed them like fresh out of the box. And cheap!!! (Hope he's not reading this - he might raise his prices). Another time I brought him a green designer belt to have a loop added and shortened. He finished the loop with the attachment on the back to keep it in place. Details like this are what make him great at what he does. The lady who polishes does a wonderful job too. She has been doing it a long time so knows her craft. With quick turnaround, very reasonable pricing and friendly service, there's no reason why I can't look my best and it adds a spring to my step! By the way, posting reviews is not my thing but I wanted to give them a shout out because they deserve it. read more

Good spot to come in to get shoes serviced or get a shine. I've had taps/plates put on my dress shoes a couple times. Each time, he's done it while I waited. $6 per pair. They also have a huge selection of shoe care products - brushes, polish, cedar tree shoes inserts. All at reasonable prices. read more

Needed the heel on my work shoe repaired. I walked in and they fixed it right there and then. Quick and sufficient! Definitely recommend this place to the locals. read more

I've had shoes resoled there as well as a handbag fixed and, most recently, adjustments made to the sleeves of a winter coat. Everything has been perfect and, quite truthfully, Ulrich's is a fun place to visit. read more

I went there for fixing/polishing a scratched spot on my shoes. The next day when I picked it up, the spot was fixed but the silver buckles were stained with polish. They looked dirty and tarnished, felt sticky and absolutely disgusting. I had to turn to another shoe shine to clean up the mess. The stain was in every corner of the buckle. It was challenging to get it recovered 80%. The buckles could never be the same. I didn't ask for a complete polish, simply for fixing a small spot. The recklessness of the store was astonishing. The alleged "decades of experience" doesn't include a single encounter of buckle dress shoes? read more

Fast, friendly, great prices, but more importantly great work. I have a pair of heels that no one seemed to be able to fix. Well this place got the job done and done right. read more

I've had my leather sole dress shoes resoled here twice. Each resole took a few days and was $70 for the pair of shoes. Both were done on time. The resoles have been pretty good. read more

Totally over priced and service is bad. And yea the reviews stating they don't seem to know how to restore and repair properly. Go somewhere else!!! read more

I've been to Ullrich's twice and both times received excellent service. My first time at Ullrich's was to have the end caps of my heels replaced (for a second time). Initially I went to another repair store in Sq Hill and had them replaced -- but the replacement heels were totally wore out again within a couple months. Went to Ullrich's to have them redone and after 6 months of hard walking, the heels are still wearing great. I won't go any where else. read more

Simply the best. Even when I am traveling I wait to get to Ullrich's to fix my shoes. The best. The best!!! Seriously don't even bother going anywhere else. The best. read more

I've been bring my shoes to Ullrich for 15 years. Rex always does a beautiful job at a reasonable price. If you ever need a cobbler this is the place. They also do incredible leather repair!!! read more

I brought my boots here to get fixed. They did a good job however the lady was extremely rude when I came to pick them up. I won't be going here again. read more

I've been coming here for taps and minor stuff for a year. I finally needed to resole a pair of shoes, and they did an amazing job for a reasonable price. Thank you! read more

I have been calling Ullrich Shoe repair for 4.5 weeks. There is no answer at the number listed on their website. So, I drove over 10 miles to their location on Liberty Avenue on two different Saturdays, approximately 11:30 am. The doors were closed. Loafers outside informed me that the owner had just left and would be back because there was a Pirates game. I waited and waited for about 35 minutes, no one came. I repeated the same thing the next Saturday since they do not answer their phone and don't have a answering machine. The reason why I tried so hard to get in touch with these people is because I have a pair of brand new shoes that need the heel cut. Ullrich is one of the few shops that offer this service. What kind of business is this? read more

So I don't ever go Downtown because well Downtown is kind of icky. Eh, whatever I guess that's really besides the point. Anywho, After getting my eyebrows done at Princess Nails from Michelle (EYEBROW FAIRY!) I needed to cut a new set of keys because apparently holding onto keys is lost on me. I doubt my landlord wants to be woken up at 2:00am to let me in again either. After calling 7349651474 locksmiths that wouldn't duplicate keys because they're stooopid someone from the Office Depot sent me to Ulrichs Shoe Repair. Yes, Shoe Repair. Fix your shoe, make a key. Upon entering Ulrichs (I think it was the owner) was super friendly and I'll give him credit for being somewhat funny. Gave him my keys and in literally 30 seconds flat both keys were made AND they both worked. Usually going to somewhere like Home Depot you have to go back like 3 times for the key to work properly. Not in this case. Overall customer service amazing. Quality of service amazing. Plus super cheap too! $2 bucks a key. Um that's a deal if I ever saw one. read more