I popped in for a new concealer and needed help to find the right shade. Payton made the process super easy :D She explained why the concealer she was recommending wound be best for my skin type and skin tone. She then recommended a concealer brush and explained why a brush is helpful and she told me how to use it. I am super happy with my new concealer! It feels and looks great!! YAY! Thank you Payton!! :D read more

At this specific store I had a good experience looking for clean, hypoallergenic, gentle products. I am not a lady that normally shops high quality makeup products. Now hitting 30 my skin has changed, so I worked with Chat-GPT to find me products that fit my criteria. the only thing that chat gpt cant help me with is finding products for a "latina". I walked up to this latina esthetician only I didn't get her name. She helped me find a new foundation, matched my skin color & I genuinely love it. Never would've imagined myself buying a Kylie product. She looked at my other selected product, and helped me find one other product I couldn't figure out. From latina to latina, she understood the assignment & helped me feel comfortable shopping for the right products. Kudos to her!! read more

Ulta Beauty - Products I bought, and also a Conair curling Iron (not in photo). My skin hasn't looked this good in a while! - Hair Salons Near Me - Algonquin, Illinois

I came in on 2/16/26 for a concealer color match. Tetianna was incredibly patient with me while she tested multiple swatches to see which matched my skin best. Both she and Tiffany at the cash registers are both such wonderful people who really make their customers feel valued and appreciated. I love shopping at this Ulta! read more

they gave me a cologne instead of a perfume, wouldn't let me exchange it for anything else. Said to get my points and money back i'd have to return my entire purchase, yet wouldn't let me rebuy the foundation with my card with my coupon that's still eligible for use!! frustrating employees who won't let you double check they're grabbing the right item, then more frustration at the fact they act like it's my fault when i come in for the correct item. read more

The employees are absolutely not welcoming and rude. I went in to purchase a few fragrances and walked right out and decided to go to Sephora instead. Trust me, save yourself the time. There are way too many establishments with better customer service. read more

Yep, UPDATE: ULTA destroyed my hair permanently. I had thick, shiny hair. The woman who manages/labeled a senior consultant is dangerous. Since they store manager and department manager were to treat my hair for the damage. I called the store manager and clarified that I never received the treatment. In fact, she charged me $200. They destroyed my hair. When putting my hair in a ponytail, it was so thick I could only wrap the band around 2 times. Now it goes around 3 times easily. DON'T RISK your hair to CRYSTAL LAKES HAIR SALON. Don't take the risk... read more

Rude & Not respectful As I headed to the Cashier the woman was helping me put my number in the process, the woman was trying to put my number since I'm new member at Ulta as Guest. The young woman next to her Scoff of mockery, at her. as she was trying, I gave her a death glare back because why would you mock someone is trying to help a customer? That's a No!. Better get new employee cuz oh hell no that's freaking rude. read more

I have been an Ulta customer for years; however, I am beginning to question my loyalty. It used to be guests would be greeted when entering the store. That hasn't happened the past few times I've visited this location. I can't seem to find anyone interested in selling anything. Other than the Clinique rep, all other employees just wander around. They do not know the products like they used to. Check out takes a long time as typically there is only one cashier. GWP are never available, nor mentioned. Cleanliness of the store is at an all time low. Floors and wrap stands look nice and clean, but product testers look like garbage. Filthy with product all over the containers. The product displays need a good wipe down too. Selection is down as well. Products I can easily find at other cosmetic retailers. I love the rewards program! And the Clinique rep at this location is FANTASTIC! read more

Not too long ago some lady at the cash register denied accepting my $100 bill bc it was the "old version"and Ulta had updated their policy on the outdated $100 bills and require customers to pay with the new bills with the strip.. what kind of bullshit policy is that? Money is money.. literally left so pissed off and was not able to purchase my items. The lady didn't even use the marker to confirm my $100 was authentic. So ridiculous read more

Their employee follows you around like you don't make 10x her hourly wage. Very uncomfortable, weird and unprofessional experience. She kept walking back and forth the isle & even came up right next to me at one point without asking me if I was doing okay. She got so close I thought she was going to touch me. Ulta would've been immediately been smacked with a lawsuit. Based on the previous comments someone needs to be retrained or let go asap read more

I normally go to the Ulta Beauty in Charlotte NC, however I was back home in IL at my parent's house for a month, and needed my touch up and pink retouch. I looked for the closest Ulta, and here I was. I spoke with Gayle, we consulted that day for an appointment on a later day in the week. Gayle inspired confidence within me, she not only spent the time consulting with me, but with other colorists as well. This inspired my confidence. Gayle was also aware that my hair was going to be an all day process, I had warned her well in advance that I have a lot of very fine, and very stubborn hair. Gayle and all of the other employees were champions, and everything was fantastic!! My hair is gorgeous, my experience was phenomenal and I would recommend them to everyone. I went more than once and had a great experience every time!!! Thank you Gayle and everyone at Ulta Beauty!! read more

Stop following people of color around the store, you make it pretty obvious. I'm a regular customer and somehow I'm always followed around the store like a common criminal. I asked for a color match on a foundation and the lady proceeded to insult my skin tone. You work retail!! please learn how to work properly in customer service and treat your customers with respect especially the women who aren't white. read more

I used to love going to this ulta but everyone just seems so sketchy now. Me and my sister were trying to find my shade and there was two workers whispering to each other and staring at us. Felt like they were making fun of us. read more

Never had an issue at Ulta before but was very displeased with my recent visit. I was doing a return and Sandra, an older cashier, suggested I tampered with my product by adding water to make it look full. I felt profiled and insulted, it was a $4 face wash?? I don't understand why you would make a comment like that but then say "I don't care I'll still return it, but tell me the truth". Please reevaluate your cashiers. read more

The ONLY reason I'm giving a few more stars is because Valerie came in early to do my hair the next day and she was super sweet and attentive. She didn't have to come in and do my hair but she did and she was great. Such a warm soul. Everyone else there seriously needs a class on how not to have RBF. read more

My daughter paid a visit to this location and at checkout used my rewards points, no big deal. However the sales rep Camille asked her to verify my rewards with my social security to have the opportunity to save 20% (red flag ) my daughter young and trusting did so and the sales representative illegally signed me up for a Ulta credit card! No Identification was requested, no mention of a credit card. The only thing offered was a discount! I am beyond livid, of course my daughter should have known better as well but that's for another time. Stores should not have dishonest sneaky employees working for them! Please shop at your own risk, I will be sure to never shop at another Ulta location & will be letting my friends & families know to be careful as well. read more

This review is specifically for Gail who did my color about a month ago. She cleaned up a messy job done by another Ulta hair colorist (at a different location). I LOVE what she did. She really takes her job seriously. She's an actual artist when it comes to color. I will continue to return to her. When it comes to colorists, their seniority at a salon or title or level or whatever doesn't guarantee a good result... you really just have to get lucky and find someone that knows their craft and understands their customer. Gail is a 10/10. read more

Terrible customer service in the retail store. Then unfortunately, I had a really bad experience in the salon when I had gotten a scalp treatment (only because they had informed me I could not purchase the actual nioxin product in the store from any retail establishment or online if you aren't a licensed stylist...which is completely untrue). The stylist left me sitting there alone for so long I had to go ask someone if she was still there because she literally forgot about me! After it was finally done my scalp was a mess because she left it on so long! Then she was super pushy trying to get me to reschedule more treatments! It was weeks before my scalp finally stopped flaking and peeling :/ Side note: I spent less than 10 bucks for the nioxin on Amazon and did it myself. Totally let down and will never ever go back. read more

Sooo it's been a while since I've wrote a review for anything on Yelp but the experience I had at this Ulta yesterday which was 8/20/2019 just forced me into having to write this..... Get ready this is going to be an interesting one...... It's probably been weeks, no lets say months since I've written a review but you ask why am I writing one now? Out of all places a review on a makeup store as well in which I know completely nothing about makeup and probably only stepped into to buy gifts for family members or my ex gf (haha, if you're someone I know keep the jokes coming in). Now onto the serious side, I was recently diagnosed with possibly having segmental vitiligo which is something correlated to pigmentation loss in skin. I have a very, very small area that needed to be covered up for an important event coming up and the staff here did a phenomenal job. I don't remember the names of who I worked with otherwise I'd include all their names onto this but stepping into the store I was a nervous wreck not knowing anything about makeup and they made everything a very pleasant experience. I don't know why this store has the negative reviews it does but the 2 makeup artists that I worked with, took their time into finding products that matched with my skin color and did such a phenomenal job in which that small section I had the vitiligo looked like my natural skin color after applying the concealer. You couldn't even tell makeup was on my skin. The associates walked through everything step by step on how to apply the concealer, the spray (I forgot what it's called, again makeup newbie), and the process on how to apply it. I still can't imagine all the negative reviews this place had but they look a bit to the older side so if you are looking for a makeup store, I'd definitely go to this location. The 2 makeup artists I worked with (one had black glasses and black hair, other one had shorter hair and looked fairly young, yea I know doesn't help much) did an amazing job and I hope to get their names so they get the recognition they deserve. Pssh even the cashier was super nice, whatever staff you guys had on 8/20/2019 for the closing shift, was the bomb.com 5/5 all day. I'll update this again if I ever need to go back and see the various associates I worked with but for now I'll end it off as Ulta on Randall Rd, thank you again for making a nervous experience into a pleasant one and helping me resolve a confidence issue I had with my skin for an important event coming up. If you haven't stopped at this location before or haven't in a while, give it a try. Again Ulta on Randall Rd, you get 5 stars from me!!!! Gosh that was a long oneeeeee, wasn't it? But hey yelpers, i'm backk!!!! read more

I went there this morning to return one of the items I purchased the other day. There was some kind of event going on because there was about 10 or more people waiting outside the door before they opened. The guy that did my return was very rude and unfriendly. He didn't even look at me or acknowledge me when I asked him what was going on in the store today I asked him twice thinking he didn't hear me the first time and still he ignored me. The guy that was behind him, who I presume was the manager, realized the guy ignored me and ended up telling me about the event in the store today. At the end, the guy who did my return handed me my receipt and I said thank you and he didn't respond. I hate shopping at a place with rude customer service, I won't be back. Giving two stars because the manager was kind. read more

Horrible customer service. Walked in on a Monday morning, not one person says hello when 4 employees are standing around. I was ready to spend $150 and thought twice. For the prices they charge I'll go to a real makeup counter with real customer service. read more

My gf hasn't been here in years but today she went to pick up something for her eyebrows and she said some guy working there today (Sunday 2/24 at around 1:30pm) was so rude to her. He acted like he didn't want to help her even when another associate asked him to show her something he did so reluctantly. She also said that they had a lot of cheap brands she didn't like. I guess I'm still going to have to drive her to Sephora at Woodfield. Too bad. Also, she had her hair done here before attending a wedding and it came out so awful she had to go somewhere else right after to wash out all the product and get it fixed. read more

RACIALLY PROFILED My sister gifted me a perfume that i didn't really enjoy the smell of, it was a too mature smell for myself, (19 yoa). I went into this store and explained to the employee I don't have a receipt since it was a gift and asked if we could do at least a store credit so I could exchange for a different perfume. She then explained to me since it would be a unidentified purchase they would give $10.78 back as store credit for a $80 perfume. I asked if we could use my sisters number to look it up since she used her number i know the worker could look it up, she refused to. I then said I will just take back the perfume and ask my sister if she has the receipt for it. As I was walking away another employee came up to the employee that was helping me and said exactly these words to her " Don't feel bad we don't know if she actually bought it or not knowing her kind" I was in shock when I heard those words come out of her mouth , I am a regular customer at this store and no longer will be supporting this company or store in general. I have never experienced anything like this ANYWHERE as a young Mexican girl I was very hurt and shocked that this is still happening in 2022 i thought we were passed this !! & this isn't the first time a customer has experienced being racially profiled reading past reviews from this store. Never will I be stepping foot in this store. read more

It's so true that your eyebrow lady can ruin your life faster than any man can... says a meme. All I have to say is that I go to Ulta- @ the Benefit Brow Bar to get my eyebrows done by the best and that is Hunter!!! That way I don't have to worry about them being ruined. Hunter always makes sure they are on point and I love that I can trust her with them. I highly recommend her. read more

This ulta won the manager jackpot, very helpful! Made for a great holiday shopping experience! Will definitely be back!!

I had a meeting in Algonquin but arrived super early for it. While sitting in my car, I took a gander at my makeup to make sure I still looked purty and presentable. Holy fuzz-bucket how did my eyebrows grow so quickly?! I swear I'd just gotten them threaded two weeks ago...oh wait, maybe four, well at least in the past two months they'd been groomed. I think. Quickly I pulled out my phone to search for places in the area to get this mess taken care of. Being that I was in Algonquin, there isn't exactly a surplus of beauty reviews, or reviews in general. However, I saw there was a Benefit counter inside the Ulta on Randall. Hello Benefit Brow Bar! I called and made an appointment. I saw a lovely esthetician named Billie, who whipped my brows into shape. I'm really particular about my eyebrows (even though I neglected them as of late) , but Billie did one of the best brow wax and shaping I have EVER had. If you find yourself somewhere in the Northwest suburbs looking like two caterpillars made their home on your face, I hope my review helps ! read more

I am STILL dealing with the aftermath from my visit to the Ulta Salon in July of 2015. I visited the salon for bayalage highlights on my long and thick hair. I'm not sure if Mary S. did not know how to properly COLOR a client's hair, let alone BAYALAGE it. The integrity of my hair is incredibly important to me and I have only ever gotten my hair colored at a salon. This was not the first time I have ever highlighted my hair, but it was definitely the WORST. Having just recently moved to the area, I was looking for a new stylist. I had visited the Salon at Ulta in Bloomington, Illinois and always had a great experience there, so my visit to the Algonquin store felt like a really safe bet. Unfortunately, the work Mary S. did to my head was just tragic. My hair looks like she lit it on fire. Having gotten highlights in the past, I can tell you that she definitely over-processed my hair and putting me under the heater only intensified the destruction of my once gorgeous hair. The worst part about this was that from the front, it looked okay, but once I left and was shown the BACK of my head, I started crying hysterically. Not only was my hair destroyed, but the color was uneven. Mary S. has zero integrity because she did not see her errors and make any attempts to fix my hair AND took my cash tip. After going home and seeing my hair breaking off into clumps, I contacted Ulta for a refund. Even seeing my hair in person, getting my money back was a fight. Mary S. tried to cover for her botched work by telling her manager that I had box colored my head prior to her highlighting (which is 1. NOT TRUE and 2. Interesting since the last time I got a color service was AT ANOTHER ULTA LOCATION WHICH THEY WOULD BE ABLE TO SEE CLEARLY IN MY ELECTRONIC FILE). Eventually, I got both a refund for the service and the cash tip back from Mary S. Brittany, the manager I dealt with, was exceptionally rude and laughed at the damage done to my head. As a result, I have not been to that location for any products since. I'd rather drive from Hampshire to Schaumburg. Even now in January of 2016, I'm still dealing with my hair breaking and falling out in clumps. After consulting with several independent stylists, there's not much to be done to my hair to reverse this damage. I can't style it without worsening the issue, and cutting would require me to go from a length past my chest to a PIXIE CUT. Looks like I just have to keep on conditioning it and deal with the hair falling out. All in all, I really think Mary S. should be FIRED. I'll attach a picture of her "work." Do not EVER go to Ulta Salon for a service. I'm so devastated. read more

Ulta Beauty - "Balayage" done by Mary S. Most of my hair has completely broken off from the damage. - Hair Salons Near Me - Algonquin, Illinois

I love going to this ULTA for the Benefit Bar, Whitney is an amazing Arch Expert! She transforms eyebrows like no other! Jessica the Skin Therapist is very knowledgable and you won't be disappointed with a skin service! I love my Dermalogica products! Oh and I cannot forget Brandy in the salon she's pretty awesome too!!!! I appreciate all the services I receive at this location! read more

First salon visit with Dara was wonderful! It's not easy to find someone that knows how to cut curly hair without making a mess. Since moving from Maine, I have tried MANY salons in the Chicagoland area, from the very high-end ($$$$) to low-end ($) looking for someone that could cut my hair. NO-ONE has been able to do what Dara did for me! She is/was/will always be my saving grace! It took 9 years finding her; I certainly won't let go! No more crying, no more wishing, and no more praying involved.. FINALLY, I found the one that understands my hair... Dara knows how to cut CURLY, THICK, UNRULY hair! :) PS - She is down-to-earth... no fake, pretentious non-sense with Dara... such an added bonus! :) Did I mention I was beyond happy with her!!!???? Sincerely, Fussy crazy hair lady. PSS - I didn't realize I couldn't create two different reviews so I had to edit this one... the retail staff was also very helpful! I feel terrible that I don't remember the name of young lady who checked me out. But, she told me how to better use my points (save and use all in one transaction versus using a few so I don't lose my points aka $). I just love this store.. I had NO IDEA there was a good way (save $) and a bad way (lose $) of using points until she told me! Google it, and you'll understand what I am talking about. read more

You can definitely sense the racism & judgement by the employees. If I need help, they ignore me. When I'm ready to pay, they're snobby and look at me like why am I even here. Every. Single. Time. Different employee, same fake & negative attitude. read more

I've been going to this Ulta for a year now for all my beauty needs like hair, skin , brow and my beauty supplies. I've never been treated rudely or casually. The salon manager Sandy is a darling and she's prompt to make your salon appointments and also calls a day ahead to remind you . My stylist is Christy she's just too good. Very professional and knows her job too well. Jessica is an skin expert and very informative and professional with her expertise. Whitney/ Natalie are the best at the brow bar. I think it's a perfect one stop shop for all your beauty needs. read more

I love the salon here. Great service and recommendations. Sarah is amazing! She is a great stylist and a wonderful human being. She even brought flowers for my birthday. Beautiful inside and out!! read more

Ulta Beauty - Hair Salons Near Me - Algonquin, Illinois

I love my hairdresser, Samantha. She works in the Lacey WA store. I first saw Samantha with three different colors orange, silver and blonde. Yes I was using bleach from the box products. Samantha took her time and has restored my color and shine and my natural curl back to perfection. This process has taken almost a year, one visit every 4 months, but I LOVE MY HAIR AGAIN. Samantha is the BEST. SHE KNOWS EVERY COLOR AND CHEMICAL AND DO'S AND DONT'S FOR HAIR. I HIGHLY RECOMMEND SAMANTHA FROM LACEY ULTA BEAUTY. I CAN NOT SAY ENOUGH GREAT THINGS. IM SO HAPPY MY HAIR IS BACK TO ITS NATURAL CURLY BEAUTIFUL HEALTH AND COLOR. Take the time and money and do your hair at Ulta. After all we all deserve to look our best and she will exceed all your expectations. read more

Always have what I need and always can expect some smart mouth lazy employee refusing to answer questions while talking to however many guys on pof.... ugh read more

The store is exactly what you expect from an ulta store... you can always find what you're looking for. Unfortunately the atmosphere created by the employees seems more like high school than a well run retail store. There are the nice girls that are really helpful and make the shopping experience fun and then there are the "mean girls" that stand around in groups talking behind the backs of other employees and ignoring the customers. You can also expect to wait in a long line to check out on a pretty consistent basis. read more

I stopped in Ulta for some Christmas presents, bought $200 worth of products. While I was waiting in line I saw a cranky cashier I had the misfortune of having last time and oh joy I got her again. In no way did she offer any customer service, I asked about a product the website said was in stock and she just said yeah we don't have it. No attempt to look into it. Then I asked if there were any samples and she said we don't give samples. I told her usually for example when I buy several Urban Decay products there's a free sample of their products for making a purchase. Condescendingly she told me I must be thinking of Sephora. I said no I buy my makeup here. Well guess what!? Sephora it is from now on! read more

Condescending girls with overdone makeup and overdone attitude. Sigh. The Kim Kardashian wannabes should look in the mirror at their own look and attitude, and think, "If I were spoken to like that by a customer service person, would I..." buy my products and walk out? Uh, yeah. And yes, salon is over priced and horrible. read more

I will give 2 stars just because the girl from the Clinique section is great, other than that the customer service is no good specially If you go there in the morning. I asked one of the girls About a product that comes free with a purchase and she immediately told me that they don't have it and if I want to get it I have to call other stores. She turned around and left. I have to say that last time that I was at the one in Hoffman Estates I was looking for a brush they called 3 different locations for me. read more

Ulta strikes again. Had the 20% off the everything coupon. Didn't carry the skin care I wanted so decided to pick up a few things to make it worth while. Long lines finally checked out and doubled checked receipt. The refillable fragrance atomizer wasn't included in the 20% off. Why???? Oh because it has something to do with perfume and that's not covered! !!!! An empty container not even located within the fragrance section but it's considered as fragrance. WTF! read more

The brow bar here is amazing!!!!!!! I have never had my eyebrows look so good. I also enjoyed talking to the specialist that was waxing my eyebrows, she was extremely nice and had a great sense of humor. Overall, it was a great experience :) read more